Discussion Thread 7

Voicemail Notification to Group Email Address

Library Entry

Configurable voicemail forwarding for presence states

In this video, @Mark Bernardo discusses a new feature "Configurable voicemail forwarding for presence states" Administrators can now choose to automatically forward Communicate calls directly to a user's voicemail based on specific primary presence statuses. These statuses include Offline,...

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Direct voicemail non-ACD call transfer for enhanced call management

In this video @Takakiyo Ikari talks about direct voicemail non-ACD call transfer for enhanced call management. Genesys Cloud users can now transfer calls directly to another user's voicemail without first alerting the intended Genesys Cloud user. This feature streamlines the customer...

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Transcription for Communicate voicemails

Description : In this video @Gaurav Srivastava talks about Transcription for Communicate voicemails. Administrators and group owners can now enable transcription for user and group Communicate voicemails. After an administrator or group owner enables voicemail...

30032023_GS_Enable_Voicemail_Transcription.mp4

Discussion Thread 2

Can you grant access to another user to check your voicemail?

Discussion Thread 5

How can a user forward a voice mail to another user?