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In this video @Stalin Singh shows us how to display external contact names in call history and voicemail inbox. Agents can now see the first and last names of external contacts in their call history and voicemail inbox. This update provides immediate context about previous interactions,...
In this video, @John Sunder discusses a new feature "Voicemail push notifications in Communicate mobile app" Administrators can now enable push notifications for the Genesys Cloud Communicate mobile app to allow users to receive alerts when a voicemail is delivered to their voicemail box....
In this video, @Mark Bernardo discusses a new feature "Configurable voicemail forwarding for presence states" Administrators can now choose to automatically forward Communicate calls directly to a user's voicemail based on specific primary presence statuses. These statuses include Offline,...
In this video @Takakiyo Ikari talks about direct voicemail non-ACD call transfer for enhanced call management. Genesys Cloud users can now transfer calls directly to another user's voicemail without first alerting the intended Genesys Cloud user. This feature streamlines the customer...
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Description : In this video @Gaurav Srivastava talks about Transcription for Communicate voicemails. Administrators and group owners can now enable transcription for user and group Communicate voicemails. After an administrator or group owner enables voicemail...
30032023_GS_Enable_Voicemail_Transcription.mp4