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Introducing Content Exploration view

In this video, @Christopher Visick discusses a new feature "Introducing Content Exploration view" Business analysts can now use the Content Exploration view to visualize and explore transcript data, helping them better understand customer and agent interactions. This feature provides...

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Generate schedules using minimum coverage

In this video @Stalin Singh discusses a new feature "Generate schedules using minimum coverage" Administrators can now use the minimum coverage option in Workforce Management schedule generation to create shifts that meet user-defined minimum staffing levels. This option supports situations...

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When downloading screen recording there is no Audio

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Workforce Planning

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Is there Reporting available for Auto Assign Evaluation Policies?

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Screen Recording Issues

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Agent Empathy Analysis - French (France) Label Update

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Upcoming Upgrade to en-IN (English-India) Native Transcription

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Transcript

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Evaluation Alerts