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17 results found for "tags:"Routing""

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Discussion Thread 5
API/Script - Displaying the number of calls waiting on a queue in a script

Mamadou DIOP

Added 08-29-2024

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Genesys Cloud Topics API/Integrations Reporting/Analytics Archive PureCloud Incoming Calls On Hold PureCloud APIs Routing Screen Pop Genesys Cloud Scripting

Library Entry
Introducing the Queue routing performance view

In this video @John Sunder talks about the Queue routing performance view. Administrators can now use the new Queue Routing performance view to gain a better understanding of the routing settings performance for a specific queue when agents respond to interactions. This view offers...

Genesys Cloud Topics Community Videos ... Reporting/Analytics User Created FeatureReview TAMStudios Archive PureCloud Performance Views Queues Performance View Routing

Rebecca Harper

Added 08-25-2024

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Genesys Cloud Topics Community Videos ... Reporting/Analytics User Created FeatureReview TAMStudios Archive PureCloud Performance Views Queues Performance View Routing

Discussion Thread 1
Genesys Cloud Release Notes | July 15 2024

Workforce Engagement Management Interaction/Screen ... Monitoring/Adherence Reports Routing

Pascal Leclerc

Added 07-15-2024

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Workforce Engagement Management Interaction/Screen ... Monitoring/Adherence Reports Routing

Discussion Thread 5
Routing direct to agent - General Availability release

Archive PureCloud Deploy Apps IVR Routing Genesys Cloud Interaction routing (ACD) Genesys Cloud Topics Roadmap/New Features Routing (ACD/IVR) Genesys Multicloud Routing

David Farrell

Added 07-10-2024

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Archive PureCloud Deploy Apps IVR Routing Genesys Cloud Interaction routing (ACD) Genesys Cloud Topics Roadmap/New Features Routing (ACD/IVR) Genesys Multicloud Routing

Discussion Thread 5
Shutting down queues for scheduled meetings

Workforce Engagement Management Configuration Routing Workforce Management

Allison Kuennen

Added 07-02-2024

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Workforce Engagement Management Configuration Routing Workforce Management

Discussion Thread 3
Recently Released Enhanced ACD Skills and Languages menu - What is the change?

Workforce Engagement Management Configuration General Question Other/Not Sure Routing Workforce Management

Gina Palmer

Added 06-06-2024

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Workforce Engagement Management Configuration General Question Other/Not Sure Routing Workforce Management

Discussion Thread 4
Skills being stripped

Workforce Engagement Management Configuration Interaction/Screen ... Routing Workforce Management

Allison Kuennen

Added 06-04-2024

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Workforce Engagement Management Configuration Interaction/Screen ... Routing Workforce Management

Discussion Thread 2
Which Routing Methods are actually compatible with WEM forecasting and scheduling?

Workforce Engagement Management Forecasting Routing Scheduling Workforce Management

Jeff Hoogkamer

Added 06-04-2024

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Workforce Engagement Management Forecasting Routing Scheduling Workforce Management

Discussion Thread 3
Proficiencies clarification

Workforce Engagement Management Routing

Jon Goodman

Added 05-29-2024

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Workforce Engagement Management Routing

Discussion Thread 4
Best Practice for agents to return calls on next day with time zone restrictions.

Workforce Engagement Management Routing

Wendy Dodson

Added 04-02-2024

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Workforce Engagement Management Routing

Showing 1-10 of 17 results

About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Discussion Thread 5 API/Script - Displaying the number of calls waiting on a queue in a script

Library Entry Introducing the Queue routing performance view

Discussion Thread 1 Genesys Cloud Release Notes | July 15 2024

Discussion Thread 5 Routing direct to agent - General Availability release

Discussion Thread 5 Shutting down queues for scheduled meetings

Discussion Thread 3 Recently Released Enhanced ACD Skills and Languages menu - What is the change?

Discussion Thread 4 Skills being stripped

Discussion Thread 2 Which Routing Methods are actually compatible with WEM forecasting and scheduling?

Discussion Thread 3 Proficiencies clarification

Discussion Thread 4 Best Practice for agents to return calls on next day with time zone restrictions.

About Genesys

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Discussion Thread 5
API/Script - Displaying the number of calls waiting on a queue in a script

Library Entry
Introducing the Queue routing performance view

Discussion Thread 1
Genesys Cloud Release Notes | July 15 2024

Discussion Thread 5
Routing direct to agent - General Availability release

Discussion Thread 5
Shutting down queues for scheduled meetings

Discussion Thread 3
Recently Released Enhanced ACD Skills and Languages menu - What is the change?

Discussion Thread 4
Skills being stripped

Discussion Thread 2
Which Routing Methods are actually compatible with WEM forecasting and scheduling?

Discussion Thread 3
Proficiencies clarification

Discussion Thread 4
Best Practice for agents to return calls on next day with time zone restrictions.