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The proof is in the data: 10 real world CX transformations

Through six months of extensive customer interviews and data analysis, Robin Gareiss, President and Founder of Nemertes Research, evaluated results from ten globally-dispersed companies that migrated to Genesys from another vendor, or moved from a Genesys on-pemises solution to Genesys Cloud. ...

 09-18-2019 | 14:00 - 15:00 ET





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Library Entry
Tame CX Disruption with Automated, Collaborative Testing

It’s critical that development, QA and operations teams collaborate in the contact center environment. But even with careful planning, technology failures or disruptions can impact your customer experience. In this on-demand webinar you’ll learn to minimize risk, accelerate release cycles, cut...


Library Entry
Tame CX Disruption with Automated, Collaborative Testing

It’s critical that development, QA and operations teams collaborate in the contact center environment. But even with careful planning, technology failures or disruptions can impact your customer experience. In this on-demand webinar you’ll learn to minimize risk, accelerate release cycles, cut...