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-in-their-genesys-inboxes</loc><lastmod>2024-02-20T20:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/get-the-count-of-total-in-queue-call-for-all-voice-queues-in-architect-flow</loc><lastmod>2024-02-20T20:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disconnect-reasons-confusion-on-social</loc><lastmod>2024-02-20T19:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/oscars-ballot-polls-guess-to-win</loc><lastmod>2024-02-20T19:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-wem-whats-next-webinars-are-back</loc><lastmod>2024-02-20T18:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-dialer-campaign-for-specific-agent</loc><lastmod>2024-02-20T17:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/byoc-cloud-trunk-dropping</loc><lastmod>2024-02-20T16:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/evals-assigned-in-error</loc><lastmod>2024-02-20T16:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-clear-data-out-of-campaign-after-call-success</loc><lastmod>2024-02-20T15:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calls-are-auto-dialing-before-agents-cannot-finish-listening-to-voicemail-records</loc><lastmod>2024-02-20T14:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/asking-you-to-nominate-community-rockstars</loc><lastmod>2024-02-20T14:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/selective-enablement-of-wwe-web-applications-in-the-agent-interface-group-of-agents</loc><lastmod>2024-02-20T06:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bulk-upload-multiple-user-prompts-in-architect</loc><lastmod>2024-02-20T04:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/refreshed-email-component-for-agents-beta</loc><lastmod>2024-02-19T22:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/changing-language-for-outbound-interactions</loc><lastmod>2024-02-19T19:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/audio-issues-with-vdi-only</loc><lastmod>2024-02-19T16:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/builtinamountofmoney</loc><lastmod>2024-02-19T15:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/teams-refresh-delay</loc><lastmod>2024-02-19T08:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-disable-barge-in-flow-level</loc><lastmod>2024-02-19T04:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/not-responding-agents</loc><lastmod>2024-02-19T04:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wrap-code-sorting-options</loc><lastmod>2024-02-19T04:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/digital-bot-event-handling-user-input-in-multiple-languages</loc><lastmod>2024-02-19T04:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/communicate-app</loc><lastmod>2024-02-19T04:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/document-workspace-how-to-disable-document-upload</loc><lastmod>2024-02-19T04:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/request-for-some-love-for-idea-ability-to-add-multiple-conditions-to-a-single-case</loc><lastmod>2024-02-19T04:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/maximum-number-of-inbound-emails-or-conversations-allowed</loc><lastmod>2024-02-19T03:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/work-avoidance</loc><lastmod>2024-02-19T03:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/displaying-to-the-agent-whether-the-call-is-being-recorded-or-not</loc><lastmod>2024-02-19T03:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/rejection-rate</loc><lastmod>2024-02-19T02:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/specific-wrap-up-codes-policy-recording</loc><lastmod>2024-02-18T22:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/micro-edge-provisioning-first-time-login-credentials</loc><lastmod>2024-02-18T19:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/removed-braces-from-value-dialogflow</loc><lastmod>2024-02-18T05:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/advice-needed-to-schedule-data-to-push-into-salesforce</loc><lastmod>2024-02-18T05:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-number-addition-to-whatsapp-channel</loc><lastmod>2024-02-18T05:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-evaluation-report-inquiry-data-population</loc><lastmod>2024-02-18T05:23:00Z</lastmod></url><url><loc>https://c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