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-messages-in-a-official-group</loc><lastmod>2017-11-09T20:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trying-to-setup-architect-to-capture-the-callers-ani-and-direct-the-caller-to-a-specific-flow-based-on-responses</loc><lastmod>2017-11-09T20:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-lighting-integration</loc><lastmod>2017-11-09T18:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/if-in-a-queue-all-agents-are-in-interaction-next-call-in-that-queue-falls</loc><lastmod>2017-11-09T02:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/for-quality-admin-and-quality-evaluator-roles-what-do-the-qualitykeywordset-permissions-relate-to-cannot-find-any-info-in-help-or-other-docs</loc><lastmod>2017-11-08T23:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/e-mail-queue-configuration</loc><lastmod>2017-11-08T23:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/edge-servers-monitoring</loc><lastmod>2017-11-08T22:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/option-to-transfer-to-voicemail-while-in-queue</loc><lastmod>2017-11-08T19:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/e-mail-metrics</loc><lastmod>2017-11-08T18:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/some-questions-about-the-ad-integration</loc><lastmod>2017-11-08T16:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/i-need-to-allow-engage-supervisors-the-ability-to-log-off-agents-that-forgot-to-log-out-when-their-shift-ended-can-anyone-tell-me-what-permission-i-can-add-to-the-supervisor-profile-that-will-allow-me</loc><lastmod>2017-11-08T16:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webservice-data-dip-resource-missing</loc><lastmod>2017-11-08T15:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-do-i-access-data-that-is-captured-by-ivrarchitect-as-part-of-a-call-flow-where-data-is-requested-of-a-caller-confirm-caller-id-or-responses-to-questions-etc</loc><lastmod>2017-11-08T02:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-copypast-feature</loc><lastmod>2017-11-07T22:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/edge-standard-v2-nic-teaming</loc><lastmod>2017-11-07T21:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/can-we-use-an-usb-headset-with-callcontrols-with-softphone-i-tried-but-picking-up-end-call-doesnt-work</loc><lastmod>2017-11-07T20:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/i-would-like-to-know-if-anyone-has-a-recommendation-for-a-usb-headset-to-use-with-the-soft-phone-that-is-capable-of-remote-call-controls-answerhangup-from-headset</loc><lastmod>2017-11-07T20:10:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MID=243&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2017-11-07T16:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/conversation-api-with-client-crendentials</loc><lastmod>2017-11-07T15:00:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MID=241&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2017-11-07T11:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/replay-of-users-statusinteractions-queue-performance</loc><lastmod>2017-11-06T21:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/there-are-some-instances-where-we-cannot-respond-to-an-email-until-the-next-day-as-research-is-required-is-there-a-way-to-suspend-work-on-an-email-or-schedule-future-follow-up</loc><lastmod>2017-11-06T20:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-metrics-and-queue-metrics-not-adding-up</loc><lastmod>2017-11-06T17:34:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MID=446&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2017-11-02T17:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cant-login-to-genesys-service-portal-i-have-multiple-high-priority-tickets-that-i-cant-update-now-how-can-help-me-out</loc><lastmod>2017-11-02T17:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/what-i-write-in-the-chat-interaction-is-deleted-when-i-receive-a-call</loc><lastmod>2017-11-01T23:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/anybody-else-with-huge-problems-between-chrome-webrtc-popuperror-messages-that-webcam-cant-be-used-etc-we-do-not-use-webcam</loc><lastmod>2017-11-01T18:36:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/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