<?xml version="1.0" encoding="utf-8"?><urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9"><url><loc>https://community.genesys.com/discussion/architect-flow-outcome-functionality-in-genesys-dialog-engine-bot-flows-on-hold</loc><lastmod>2022-10-13T14:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/publishing-only-one-agent</loc><lastmod>2022-10-13T12:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/announcing-ewt-enhancement-agent-utilization-configuration</loc><lastmod>2022-10-12T17:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/questions-about-the-zendesk-integration</loc><lastmod>2022-10-12T17:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/recurring-activities-by-work-team</loc><lastmod>2022-10-12T15:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-12th-october-2022-1</loc><lastmod>2022-10-12T14:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/stop-partipant-recording-within-self-service-ivr</loc><lastmod>2022-10-12T01:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ability-to-check-when-a-reforecast-was-done</loc><lastmod>2022-10-12T01:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/process-automationevent-trigger-upcoming-event-topics</loc><lastmod>2022-10-11T21:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/not-so-scary-halloween-trivia-coming-your-way-1</loc><lastmod>2022-10-11T18:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/not-so-scary-halloween-trivia-coming-your-way</loc><lastmod>2022-10-11T18:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-can-i-create-a-data-action-if-the-output-is-in-html-format</loc><lastmod>2022-10-11T17:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transfer-fax-to-email</loc><lastmod>2022-10-11T17:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-certified-professional-contact-center-admin-exam</loc><lastmod>2022-10-11T16:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/porting-number-that-is-currently-used-for-byoc-to-genesys-directly</loc><lastmod>2022-10-11T16:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/winner-revealed-rock-roll-hall-of-fame-trivia-event-1</loc><lastmod>2022-10-11T14:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trunk-line-recording</loc><lastmod>2022-10-11T11:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/whisper-prompts-cache</loc><lastmod>2022-10-11T10:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cloud-cx-3-master-admin</loc><lastmod>2022-10-10T21:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/start-a-conversation</loc><lastmod>2022-10-10T15:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-replies-are-from-the-wrong-address</loc><lastmod>2022-10-10T15:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/what-is-new-peer-id-field-in-queue-configuration</loc><lastmod>2022-10-10T14:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/real-time-report</loc><lastmod>2022-10-10T13:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/groups-1</loc><lastmod>2022-10-10T13:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/users-unable-to-find-other-users-in-the-same-organization</loc><lastmod>2022-10-10T11:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/download-email-interaction-thread</loc><lastmod>2022-10-10T11:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ewt-languages</loc><lastmod>2022-10-10T09:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/gc-app-and-email-attachment</loc><lastmod>2022-10-10T09:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/restrict-email-attachments</loc><lastmod>2022-10-10T09:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/byoc-cloud-oracle-acme-ap-3900</loc><lastmod>2022-10-10T06:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/knowledge-workbench-v2</loc><lastmod>2022-10-10T00:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/unable-to-update-vag-using-psdk-getting-cfgvalueoutofrange-error</loc><lastmod>2022-10-09T06:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/queue-activity</loc><lastmod>2022-10-07T19:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/this-phones-site-needs-an-additional-in-service-edge-for-redundancy</loc><lastmod>2022-10-07T14:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/file-name-in-view-export-schedule</loc><lastmod>2022-10-07T14:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trace-abandoned-interaction-in-web-messenger</loc><lastmod>2022-10-07T14:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/event-handling-and-calling-one-message-flow-from-another-message-flow</loc><lastmod>2022-10-07T14:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/assign-multiple-did-numbers-in-bulk-to-a-call-flow</loc><lastmod>2022-10-07T04:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-result-no-anwser</loc><lastmod>2022-10-07T01:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-webrtc-multiple-popup-for-salesforce-integration</loc><lastmod>2022-10-07T00:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/evaluation-method-disregard-skill-next-available-agent</loc><lastmod>2022-10-07T00:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/different-hold-music-in-different-in-queue-call-flows</loc><lastmod>2022-10-06T23:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/filtering-interactions-by-topics</loc><lastmod>2022-10-06T22:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/are-you-tracking-or-would-you-like-to-track-first-call-resolution-andor-next-call-avoidance-if-so-wed-love-to-hear-from-you-and-get-some-input-on-product-direction-in-this-space</loc><lastmod>2022-10-06T20:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/feedback-from-my-user-community-on-recent-web-chat-release</loc><lastmod>2022-10-06T19:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/mobile-apps</loc><lastmod>2022-10-06T18:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/filter-limit-on-content-search-for-speech-and-text-analytics-searches</loc><lastmod>2022-10-06T17:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/adding-called-party-data-to-interaction-report</loc><lastmod>2022-10-06T17:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/byoc-genesys-vodafone-certificate-renewal</loc><lastmod>2022-10-06T16:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/changing-division-for-a-data-table</loc><lastmod>2022-10-06T15:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/auto-decline-emails-for-paid-time-off</loc><lastmod>2022-10-06T13:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/replying-to-a-closed-email-in-genesys-cloud</loc><lastmod>2022-10-06T11:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/unknown-status</loc><lastmod>2022-10-06T07:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/service-level-buckets</loc><lastmod>2022-10-05T18:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/support-of-pdf-attachments-in-web-messenger</loc><lastmod>2022-10-05T17:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/mirror-agent-view</loc><lastmod>2022-10-05T15:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/zip-code-data-table-lookup</loc><lastmod>2022-10-05T14:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-05th-october-2022-1</loc><lastmod>2022-10-05T14:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-05th-october-2022</loc><lastmod>2022-10-05T14:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/put-your-bonus-question-here</loc><lastmod>2022-10-05T14:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/do-yo-schedule-supervisors-and-support-staff</loc><lastmod>2022-10-05T13:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/gdpr-api-delete-request</loc><lastmod>2022-10-05T11:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-wem-user-conference</loc><lastmod>2022-10-05T11:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/parse-text-using-architect</loc><lastmod>2022-10-04T19:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/gkn-beta-winner-revealed-2</loc><lastmod>2022-10-04T18:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/gkn-beta-winner-revealed-1</loc><lastmod>2022-10-04T18:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sentiment-problems</loc><lastmod>2022-10-04T16:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webrtc-related-audio-quality-issue-debugging</loc><lastmod>2022-10-04T13:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/authenticated-web-messaging-end-users-identity-attributes</loc><lastmod>2022-10-04T12:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/my-interactions-view-for-agents-released-on-september-14-2022-missing-column-monitored</loc><lastmod>2022-10-04T12:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/csv-people-import-only-specific-fields</loc><lastmod>2022-10-04T11:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pulse-unavailable</loc><lastmod>2022-10-04T11:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/event-speech-and-text-analytics</loc><lastmod>2022-10-04T07:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/winner-revealed-1</loc><lastmod>2022-10-03T20:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/winner-revealed-rock-roll-hall-of-fame-trivia-event</loc><lastmod>2022-10-03T20:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/average-hold-handled-metric</loc><lastmod>2022-10-03T20:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webrtc-troubleshooter-no-results</loc><lastmod>2022-10-03T17:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-trivia-tower-event-coming-guess-the-theme-and-win-a-prize</loc><lastmod>2022-10-03T13:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/remove-inbox-icon-from-genesys-cloud-ui</loc><lastmod>2022-10-03T12:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/access-to-messenger-through-a-mobile-app</loc><lastmod>2022-10-02T17:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/predictive-routing-comparison-test</loc><lastmod>2022-10-01T07:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/identify-responses-to-agentless-messages-whatsapp</loc><lastmod>2022-10-01T00:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trivia-tower-answers-revealed-1</loc><lastmod>2022-09-30T20:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trivia-tower-answers-revealed</loc><lastmod>2022-09-30T20:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/polycom-311-is-not-registering-in-purecloud</loc><lastmod>2022-09-30T19:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sub-status-on-dashboard</loc><lastmod>2022-09-30T18:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-script-intermititantly-populating-variable-from-contact-list-in-open-url-action</loc><lastmod>2022-09-30T15:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/internal-email-transfers-queue-to-queue</loc><lastmod>2022-09-30T13:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/azuread-import-profile-picture</loc><lastmod>2022-09-30T12:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callbacks-not-being-created</loc><lastmod>2022-09-30T02:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/windows-11-support-1</loc><lastmod>2022-09-29T20:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/rock-and-roll-hall-of-fame-trivia-event-now-live</loc><lastmod>2022-09-29T17:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/where-are-my-gdpr-api-results</loc><lastmod>2022-09-29T16:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sip-trunk-between-edge-and-cisco-media-gateway-content-type-not-accepted</loc><lastmod>2022-09-29T15:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/set-schedules</loc><lastmod>2022-09-29T10:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-email-question</loc><lastmod>2022-09-29T03:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/meet-ginger-alford-your-new-community-manager-1</loc><lastmod>2022-09-28T20:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trivia-question-4-small-typo-1</loc><lastmod>2022-09-28T20:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trivia-question-4-small-typo</loc><lastmod>2022-09-28T20:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/connecting-queues-based-on-activity-code</loc><lastmod>2022-09-28T18:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat-window-option-to-send-transcript-to-customer</loc><lastmod>2022-09-28T17:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trivia-tower-live-1</loc><lastmod>2022-09-28T16:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trivia-tower-live</loc><lastmod>2022-09-28T16:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-for-sept-28-2022</loc><lastmod>2022-09-28T15:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-28th-september-2022</loc><lastmod>2022-09-28T14:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sensitive-information-filtering</loc><lastmod>2022-09-28T14:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/maximum-interaction-data-retention-time</loc><lastmod>2022-09-28T14:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/old-school-paging-for-collaborate-users</loc><lastmod>2022-09-27T23:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/skill-name-changes</loc><lastmod>2022-09-27T20:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/accessibility</loc><lastmod>2022-09-27T18:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/auditing-external-contacts</loc><lastmod>2022-09-27T18:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/audit-log</loc><lastmod>2022-09-27T17:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/time-to-highlight-community-rockstars</loc><lastmod>2022-09-27T16:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dxgenesyscom-momentarily-down</loc><lastmod>2022-09-27T16:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/whos-ready-for-community-rockstar-status</loc><lastmod>2022-09-27T14:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architecting-a-menu-with-dial-by-extension-function</loc><lastmod>2022-09-27T13:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/using-mobile-handset</loc><lastmod>2022-09-27T12:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wrapup-code-limit</loc><lastmod>2022-09-27T05:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/google-cloud-dialogflow-cxgenesys-integration</loc><lastmod>2022-09-27T02:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/mandatory-time-boxed-acw</loc><lastmod>2022-09-26T22:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trivia-tower-in-2-days-how-to-play-and-whats-in-it-for-you-1</loc><lastmod>2022-09-26T17:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trivia-tower-in-2-days-how-to-play-and-whats-in-it-for-you</loc><lastmod>2022-09-26T17:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/euc1-and-euw1-and-euw2-region-single-customer-view-roll-out-mon-26th-sept</loc><lastmod>2022-09-26T16:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/september-2022-instructor-of-the-month</loc><lastmod>2022-09-26T13:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-subscription-name-updates-in-the-resource-center</loc><lastmod>2022-09-26T12:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/set-multiple-schedules-and-prompt-in-one-inbound-call-flow</loc><lastmod>2022-09-25T22:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-agents-availability-in-queue</loc><lastmod>2022-09-23T19:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/speech-analytics-virtual-event-enable-voice-transcription</loc><lastmod>2022-09-23T16:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/speech-analytics-virtual-event-enable-workforce-engagement-management-wem</loc><lastmod>2022-09-23T16:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/download-on-hold-music-system-prompt</loc><lastmod>2022-09-23T15:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/face-book-bot-flow</loc><lastmod>2022-09-23T15:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/limit-calls-to-an-agent-while-they-are-on-a-call</loc><lastmod>2022-09-23T13:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/performance-dashboard</loc><lastmod>2022-09-23T13:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/summary-report-via-ivr-or-alternative-method</loc><lastmod>2022-09-23T11:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/coming-soon-new-user-activity-indicators</loc><lastmod>2022-09-22T18:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/say-hi-and-win-a-prize-1</loc><lastmod>2022-09-22T18:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat-widget-field-validation-white-space</loc><lastmod>2022-09-22T18:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/import-historical-data-failed-due-to-headers</loc><lastmod>2022-09-22T13:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/some-inbound-calls-flow-to-wrong-queue</loc><lastmod>2022-09-22T13:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/whos-ready-for-community-rockstar-status-2</loc><lastmod>2022-09-22T10:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scheduled-exports-running-on-incorrect-days</loc><lastmod>2022-09-22T08:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/a-given-contact-list-can-only-be-on-one-running-campaign-at-a-time</loc><lastmod>2022-09-22T06:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sorting-external-contacts</loc><lastmod>2022-09-21T20:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/invitation-to-participate-open-card-sort-activity-ux-research</loc><lastmod>2022-09-21T16:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-21st-september-2022</loc><lastmod>2022-09-21T15:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/edit-transcripts</loc><lastmod>2022-09-21T13:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-messenger-conversation-auto-start-with-google-dialogflow-es-bot</loc><lastmod>2022-09-21T13:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-for-sept-21-2022</loc><lastmod>2022-09-21T13:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webrtc-alerting-time</loc><lastmod>2022-09-21T13:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sign-up-now-virtual-event-unlock-your-workforces-potential</loc><lastmod>2022-09-21T13:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sip-phone-creation</loc><lastmod>2022-09-20T19:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-set-system-disposition-in-post-call-rule-set-inin-outbound-rule-skipped</loc><lastmod>2022-09-20T13:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webinar-update</loc><lastmod>2022-09-20T12:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/phones-selected-by-another-location</loc><lastmod>2022-09-19T20:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/collect-input-action-digit-verify-in-spanish</loc><lastmod>2022-09-19T12:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat-estimated-wait-time</loc><lastmod>2022-09-16T21:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/changing-team-name</loc><lastmod>2022-09-16T06:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-7th-september-2022</loc><lastmod>2022-09-15T21:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/last-chance-to-win-submit-your-gkn-feedback-6</loc><lastmod>2022-09-15T20:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/last-chance-to-win-submit-your-gkn-feedback-4</loc><lastmod>2022-09-15T19:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-trace-or-monitor-live-calls-call-flows-once-its-published-in-p</loc><lastmod>2022-09-15T19:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/last-chance-to-win-submit-your-gkn-feedback-3</loc><lastmod>2022-09-15T19:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/last-chance-to-win-submit-your-gkn-feedback-2</loc><lastmod>2022-09-15T19:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-trivia-tower-event-coming-guess-the-theme-and-win-a-prize-1</loc><lastmod>2022-09-15T18:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/set-customer-nickname-in-web-messaging</loc><lastmod>2022-09-15T17:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/picking-up-overtime-shifts-in-an-automated-way</loc><lastmod>2022-09-15T16:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/last-chance-to-win-submit-your-gkn-feedback</loc><lastmod>2022-09-15T15:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/audit-viewer-of-changes-to-a-personal-details</loc><lastmod>2022-09-15T09:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-queue-preferred-agent-routing</loc><lastmod>2022-09-15T07:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-messaging-conversation-auto-start-now-beta</loc><lastmod>2022-09-15T06:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disable-edit-profile-name-and-department</loc><lastmod>2022-09-15T06:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-actions-for-integration-with-xml-request-body-template</loc><lastmod>2022-09-15T02:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-are-you-working-out-in-architect-o</loc><lastmod>2022-09-15T00:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/auto-attendant-using-external-contact-or-data-table</loc><lastmod>2022-09-14T23:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/automatically-disconnect-calls-in-queue-after-a-certain-time-of-day</loc><lastmod>2022-09-14T22:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/queue-routing-one-agent-gets-all-calls</loc><lastmod>2022-09-14T15:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-14th-september-2022</loc><lastmod>2022-09-14T15:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/list-of-conversation-ids-in-a-queue</loc><lastmod>2022-09-14T14:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-release-notes-sep-14th-2022</loc><lastmod>2022-09-14T13:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/async-chat-discon</loc><lastmod>2022-09-14T12:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sip-early-media-for-inbound-calls</loc><lastmod>2022-09-14T07:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/secondary-presense</loc><lastmod>2022-09-14T05:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/did-recording-inbound-calls</loc><lastmod>2022-09-13T19:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/to-choose-multiple-users-in-queue-agent-detail-view</loc><lastmod>2022-09-13T14:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/partner-product-re-auth-orgs</loc><lastmod>2022-09-13T12:10:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MID=613&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-09-13T11:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dashboards</loc><lastmod>2022-09-13T08:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-messaging-replies-now-bypass-inbound-message-flow</loc><lastmod>2022-09-13T00:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reporting-on-who-is-scheduling-call-backs</loc><lastmod>2022-09-12T22:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/gen</loc><lastmod>2022-09-12T21:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callback</loc><lastmod>2022-09-12T20:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-activate-a-button-after-checkboxes-have-been-selected</loc><lastmod>2022-09-12T16:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/personal-voicemail-retention-policy</loc><lastmod>2022-09-12T16:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/barge</loc><lastmod>2022-09-12T11:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dialogflow-does-not-work-in-oubound-flow</loc><lastmod>2022-09-12T10:54:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=58dfed88-039c-4818-868d-5c1b73765307&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2022-09-12T03:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-messenger-window-expansion</loc><lastmod>2022-09-11T23:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-silence-detection-function-inquiry</loc><lastmod>2022-09-11T23:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/implementing-widget-chat-to-wordpress-elementor</loc><lastmod>2022-09-11T23:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/vdi-media-helper-and-mac-wchrome</loc><lastmod>2022-09-11T23:01:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=307&amp;MessageKey=0a8553d2-b221-4a33-87e5-8f552cfa06b4&amp;CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329</loc><lastmod>2022-09-10T03:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/alternatives-to-bullseye-and-preferred-agent-routing</loc><lastmod>2022-09-09T16:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/historical-data-import-forecasting-duplicates-or-not</loc><lastmod>2022-09-09T15:36:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=2ebdfbe4-c998-4413-bdbc-7e009b1004d6&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-09-09T14:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/test-discussion23</loc><lastmod>2022-09-09T12:21:42Z</lastmod></url><url><loc>https://community.genesys.com/discussion/work-teams-not-able-to-add-to-queues</loc><lastmod>2022-09-09T09:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/test-discussion-2</loc><lastmod>2022-09-09T07:34:01Z</lastmod></url><url><loc>https://community.genesys.com/discussion/test-discussion1</loc><lastmod>2022-09-09T06:30:07Z</lastmod></url><url><loc>https://community.genesys.com/discussion/unable-to-see-ipd-in-composer-only-could-see-code</loc><lastmod>2022-09-09T05:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/something-is-triggering-status-changes-to-unavailable</loc><lastmod>2022-09-09T00:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/looking-for-in-queue-flows-that-imitate-bullseye</loc><lastmod>2022-09-08T22:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/can-scripting-be-a-pop-out-instead-of-being-expanded</loc><lastmod>2022-09-08T20:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-schedule</loc><lastmod>2022-09-08T16:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/two-factor-authentication-through-sms-for-inbound-calls-in-genesys-cloud</loc><lastmod>2022-09-08T16:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/tts-prompt-speed-check</loc><lastmod>2022-09-08T16:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/single-queue-or-queue-per-interaction-type</loc><lastmod>2022-09-08T12:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/top-5-video-we-have-a-winner</loc><lastmod>2022-09-08T12:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/geolocation-how-does-it-work-or-not-work</loc><lastmod>2022-09-08T08:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat-predicitive-engagement-demo-with-chrome-demo-extension-or-tampermonkey</loc><lastmod>2022-09-08T07:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/options-on-the-desktop-version-for-automatic-updates</loc><lastmod>2022-09-08T03:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-messenger-timer-for-inactivity</loc><lastmod>2022-09-08T03:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/non-agentback-office-business-user-maintaining-active-status</loc><lastmod>2022-09-08T03:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/visual-ivr</loc><lastmod>2022-09-07T18:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/test-drive-the-new-genesys-knowledge-network-win-a-prize-5</loc><lastmod>2022-09-07T17:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-get-token-type-and-token-access</loc><lastmod>2022-09-07T15:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/custom-contactable-time-sets</loc><lastmod>2022-09-07T13:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-recording-policy-can-i-add-users-to-a-policy-by-an-api</loc><lastmod>2022-09-07T13:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/schedule-call-back-and-not-call-other-numbers</loc><lastmod>2022-09-07T13:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/recall-attempts</loc><lastmod>2022-09-07T13:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/fax-line-reported-as-busy</loc><lastmod>2022-09-07T13:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/help-searching-for-outbound-emails</loc><lastmod>2022-09-07T13:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/tagging-callback-interactions-but-from-an-in-queue-call-flow</loc><lastmod>2022-09-07T13:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/the-qa-show-the-above-average-joes-answer-your-tough-questions</loc><lastmod>2022-09-07T03:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/messenger-launcher-button-visibility</loc><lastmod>2022-09-06T22:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/begin-callback-timer</loc><lastmod>2022-09-06T21:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/time-ranges-for-infomart</loc><lastmod>2022-09-06T15:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-status-changes-on-channels</loc><lastmod>2022-09-06T13:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interaction-limit</loc><lastmod>2022-09-06T12:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-sevices-api</loc><lastmod>2022-09-06T04:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inbound-interaction-default-tab</loc><lastmod>2022-09-05T01:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cometd-integration-for-calls</loc><lastmod>2022-09-04T06:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/faq-how-much-storage-do-i-have-for-my-documents</loc><lastmod>2022-09-02T23:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/manage-order-attributes-are-created</loc><lastmod>2022-09-02T22:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/edge-implementation</loc><lastmod>2022-09-02T22:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/utilization-of-a-total-value-or-agents-that-take-on-a-total-number-of-interactions-regardless-of-the-type</loc><lastmod>2022-09-02T22:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/max-number-of-scheduling</loc><lastmod>2022-09-02T22:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calls-dropping-you-have-been-kicked-from-the-conference</loc><lastmod>2022-09-02T22:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voice-prompt-and-on-hold-music</loc><lastmod>2022-09-02T22:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/too-many-requests</loc><lastmod>2022-09-02T22:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/active-directory-fs-on-purecloud</loc><lastmod>2022-09-02T22:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-appfoundry-community</loc><lastmod>2022-09-02T21:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/error-in-oauth-token-implicit-grant</loc><lastmod>2022-09-02T21:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/softphonedataprovidergetconfig-config-not-found-on-server-returning-cached-config</loc><lastmod>2022-09-02T21:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/botter-your-genesys-chatbot</loc><lastmod>2022-09-02T21:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/store-multiple-records-by-custom-action-crm-see-the-link</loc><lastmod>2022-09-02T21:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/coming-soon-new-gpe-outcome-configuration-ui</loc><lastmod>2022-09-02T21:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-campaigns-new-system-generated-columns-coming-soon</loc><lastmod>2022-09-02T21:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-it-possible-to-make-1-outbound-calls-on-behalf-of-a-queue-then-another-another-one-a-few-minutes-afterwards-without-the-cloud-placing-the-first-call-on-hold</loc><lastmod>2022-09-02T20:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/locations-address</loc><lastmod>2022-09-02T16:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/questions-on-sms</loc><lastmod>2022-09-02T14:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/after-call-survey-details</loc><lastmod>2022-09-02T10:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/workbench-v2</loc><lastmod>2022-09-02T07:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/add-attribute-to-conversation-details-outbound-call</loc><lastmod>2022-09-01T20:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/test-drive-the-new-genesys-knowledge-network-win-a-prize-3</loc><lastmod>2022-09-01T19:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/test-drive-the-new-genesys-knowledge-network-win-a-prize-2</loc><lastmod>2022-09-01T19:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/test-drive-the-new-genesys-knowledge-network-win-a-prize-1</loc><lastmod>2022-09-01T17:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/maintain-call-control-after-transfer-to-number-action</loc><lastmod>2022-09-01T15:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/top-5-video-final-call</loc><lastmod>2022-09-01T14:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/test-drive-the-new-knowledge-network-site-win-a-prize</loc><lastmod>2022-09-01T14:02:28Z</lastmod></url><url><loc>https://community.genesys.com/discussion/great-idea-that-needs-voted-up</loc><lastmod>2022-09-01T12:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-deflection-sms</loc><lastmod>2022-09-01T09:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/time-off-requests-not-updating-in-schedules</loc><lastmod>2022-09-01T06:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cleaning-up-old-obsolete-flows-suggestions-need-for-best-practice-on-this</loc><lastmod>2022-08-31T18:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-1</loc><lastmod>2022-08-31T18:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/aggregate-user-status-time</loc><lastmod>2022-08-31T17:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-recording</loc><lastmod>2022-08-31T17:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/time-off-historical-adherence-for-time-off-activities</loc><lastmod>2022-08-31T17:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/screen-pop-in-zendesk-not-working</loc><lastmod>2022-08-31T14:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/beta-release-predictive-routing-revenue-kpis</loc><lastmod>2022-08-31T14:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-31st-august-2022</loc><lastmod>2022-08-31T13:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/automatically-open-script-page-instead-of-contact</loc><lastmod>2022-08-31T13:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-c</loc><lastmod>2022-08-31T13:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/variable-scripters-editable</loc><lastmod>2022-08-31T12:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purge-a-calling-list-of-contacts-or-import-to-overwrite-new-feature-may</loc><lastmod>2022-08-31T05:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dynamically-change-outbound-address-with-uuid-action</loc><lastmod>2022-08-31T03:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/invitation-to-participate-survey-100-gift-card</loc><lastmod>2022-08-30T21:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/checkboxes-in-scripts</loc><lastmod>2022-08-30T19:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/question-about-upcoming-feature-for-scripts-to-be-division-aware</loc><lastmod>2022-08-30T17:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-alerts-email-not-generating</loc><lastmod>2022-08-30T15:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-allocate-vacationholidays-to-agent</loc><lastmod>2022-08-30T14:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/single-customer-view</loc><lastmod>2022-08-30T13:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-prize-winners</loc><lastmod>2022-08-30T13:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/azure-active-directory-for-genesys-cloud-scim</loc><lastmod>2022-08-30T04:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ivr-to-web-chatweb-messenger</loc><lastmod>2022-08-30T03:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ibm-watson-integration-with-genesys-cloud</loc><lastmod>2022-08-30T02:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/general-program-topics-not-creating-sentiment-feedback</loc><lastmod>2022-08-30T02:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/profile-fields-report</loc><lastmod>2022-08-30T02:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/anybody-using-external-routing-package-for-messaging-with-the-genesys-sf-integration-also-using-bot-flows</loc><lastmod>2022-08-30T01:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cant-access-new-features-knowledge-workbench-v2-or-support-centre</loc><lastmod>2022-08-30T01:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/our-top-5-favorite-features-what-do-you-think</loc><lastmod>2022-08-29T09:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calls-not-target-agents-after-transfer-to-ivr</loc><lastmod>2022-08-28T07:14:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=307&amp;MessageKey=65c7daf7-c867-4cb1-a510-20f40854df96&amp;CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329</loc><lastmod>2022-08-26T21:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/timebox-acw-for-chat</loc><lastmod>2022-08-26T19:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/zendesk-screenpop-1</loc><lastmod>2022-08-26T13:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-role-able-to-view-admin-tab</loc><lastmod>2022-08-26T09:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/campaign-dnc</loc><lastmod>2022-08-26T05:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/product-and-user-research-job-descriptions</loc><lastmod>2022-08-25T22:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transferring-to-flows</loc><lastmod>2022-08-25T20:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dynamic-list-build-in-messenger-bot</loc><lastmod>2022-08-25T16:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-import-scheduler-from-other-source</loc><lastmod>2022-08-25T13:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/issue-with-saving-an-output-in-data-action</loc><lastmod>2022-08-25T07:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/can-the-callers-number-ani-be-passed-when-using-the-transfer-to-number-function</loc><lastmod>2022-08-24T19:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-monitoring</loc><lastmod>2022-08-24T17:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-developer-exam</loc><lastmod>2022-08-24T17:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-icebreaker-what-was-the-highlight-of-everyones-summer</loc><lastmod>2022-08-24T17:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-action-works-fine-when-testing-it-in-the-setup-but-fails-when-used-in-architect-flow</loc><lastmod>2022-08-24T15:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/duplicate-articles-with-all-context-variations</loc><lastmod>2022-08-24T15:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-24th-august-2022-1</loc><lastmod>2022-08-24T14:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salaries-for</loc><lastmod>2022-08-24T14:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/win-a-prize-just-by-watching-this-video</loc><lastmod>2022-08-24T13:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/turn-off-notifications</loc><lastmod>2022-08-24T13:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-release-notes-aug-24th-2022</loc><lastmod>2022-08-24T13:13:57Z</lastmod></url><url><loc>https://community.genesys.com/discussion/time-off-constraints</loc><lastmod>2022-08-24T07:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/setting-up-set-schedules-in-cx</loc><lastmod>2022-08-24T03:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/lex-v2-no-resource-error-trouble-shooting</loc><lastmod>2022-08-23T19:15:16Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-limits</loc><lastmod>2022-08-23T18:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-languages-available</loc><lastmod>2022-08-23T16:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama</loc><lastmod>2022-08-23T16:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-now-live-conversational-ai</loc><lastmod>2022-08-23T16:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-engage-integration</loc><lastmod>2022-08-23T15:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/stencils-for-purecloud-cic</loc><lastmod>2022-08-23T15:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-calculate-flow-out-time</loc><lastmod>2022-08-23T13:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transferring-call-from-non-salesforce-enabled-agent-to-salesforce-enabled-agent</loc><lastmod>2022-08-23T12:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wem-sales-specialist-demos-come-join-us</loc><lastmod>2022-08-23T08:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/field-service-teams-in-genesys-cloud</loc><lastmod>2022-08-23T02:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ability-to-quickly-activate-deactivate-queues-for-a-group-of-agents</loc><lastmod>2022-08-22T20:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/concurrent-calls</loc><lastmod>2022-08-22T20:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/extract-notes-for-an-interaction</loc><lastmod>2022-08-22T19:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/custom-directory</loc><lastmod>2022-08-22T18:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/are-callers-showing-as-anonymous-normally-determine-by-the-trunk-inbound-calls-go-through</loc><lastmod>2022-08-22T17:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/secure-call</loc><lastmod>2022-08-22T17:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/desktop-client-upgrade-notice</loc><lastmod>2022-08-22T17:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-tomorrow-conversational-ai-prizes-and-great-experts-for-your-questions</loc><lastmod>2022-08-22T15:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/filtering-specific-field-in-outbound-campaign-contact-list-available</loc><lastmod>2022-08-22T14:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-make-integration-with-public-pai</loc><lastmod>2022-08-22T13:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/embedable-framework-restrict-on-certain-queues</loc><lastmod>2022-08-22T12:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/am-i-crazy-or-did-the-column-labelsheader-used-to-stay-pinned-to-the-top-of-performance-views-when-scrolling</loc><lastmod>2022-08-19T14:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/acd-email</loc><lastmod>2022-08-19T14:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/click-to-dial-for-genesys-desktop-application</loc><lastmod>2022-08-19T14:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transferred-voice-interactions</loc><lastmod>2022-08-19T14:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-stuck-in-queue</loc><lastmod>2022-08-19T13:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/google-dialogflow-cx-and-google-insights</loc><lastmod>2022-08-19T10:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/time-off-extra-hours</loc><lastmod>2022-08-18T12:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-there-any-way-to-disable-silence-detection-for-outbound-campaigns</loc><lastmod>2022-08-18T05:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-campaign-contact-list-is-disappearing</loc><lastmod>2022-08-18T05:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/gaap-gia-adding-a-pause3000-to-a-application</loc><lastmod>2022-08-18T03:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-transfer-behavior</loc><lastmod>2022-08-17T21:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/automatic-account-creation-finding-ids</loc><lastmod>2022-08-17T20:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-next-tuesday-conversationa</loc><lastmod>2022-08-17T18:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/filtering-an-outbound-contact-list-for-duplicate-numbers</loc><lastmod>2022-08-17T16:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-17th-august-2022</loc><lastmod>2022-08-17T15:04:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=d57f4095-6e9d-4ae5-be55-b0edec18b910&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-08-17T13:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/install-genesys-cloud-communicate-app-on-avaya-vantage-k175-android-device</loc><lastmod>2022-08-16T16:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/august-2022-instructor-of-the-month-1</loc><lastmod>2022-08-16T14:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/looking-to-have-a-flow-that-checks-for-amount-of-agents-in-a-queue-and-makes-a-choice-based-on-what-it-finds</loc><lastmod>2022-08-16T12:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/getting-401-error-with-api-calls</loc><lastmod>2022-08-16T12:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/messenger-questions-and-roadmap</loc><lastmod>2022-08-16T09:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/looking-for-example-flow-that-checks-a-data-table-for-ani-and-returns-values-based-on-ani-match</loc><lastmod>2022-08-15T16:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/time-off-auto-processing</loc><lastmod>2022-08-15T13:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/upcoming-ui-update-queue-administration</loc><lastmod>2022-08-15T13:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/performance-workspace-blank-screen</loc><lastmod>2022-08-15T09:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/play-a-message-prior-to-an-outbound-call</loc><lastmod>2022-08-12T03:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/occupancy-and-shrinkage</loc><lastmod>2022-08-11T17:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voice-campaign-default-columns-in-contact-liost</loc><lastmod>2022-08-11T10:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/our-wem-top-5-favorite-features-share-your-thoughts</loc><lastmod>2022-08-11T09:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/changing-priority-based-on-schedule</loc><lastmod>2022-08-11T08:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/can-we-create-multiple-vlan-on-the-lan2-port</loc><lastmod>2022-08-11T08:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callback-bot-for-web-messaging</loc><lastmod>2022-08-11T04:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callbacks-auto-dial-and-auto-end-registration-feedback</loc><lastmod>2022-08-11T03:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/monitoring-edges</loc><lastmod>2022-08-10T23:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/queuing-for-an-individual-agent</loc><lastmod>2022-08-10T23:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/survey-invite-flow-target-email-address</loc><lastmod>2022-08-10T22:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scim-and-multiple-ad-groups</loc><lastmod>2022-08-10T19:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/queue-activation-report</loc><lastmod>2022-08-10T18:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/time-off-calendar-formatting</loc><lastmod>2022-08-10T15:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/convert-datetime-to-unix</loc><lastmod>2022-08-10T15:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/practice-exams-for-inbound-voice</loc><lastmod>2022-08-10T14:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-10th-aug-2022</loc><lastmod>2022-08-10T14:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-release-notes-august-10th-2022</loc><lastmod>2022-08-10T13:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voice-and-screen-recording-history-report</loc><lastmod>2022-08-09T22:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pop-up-de-erro-wde-com-outbound-progressivo-com-conexo-garantida</loc><lastmod>2022-08-09T20:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callback-progressive-assured-connection</loc><lastmod>2022-08-09T15:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dx-support-center-highlight</loc><lastmod>2022-08-08T23:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-multicloud-cx-private-edition-is-generally-available-1</loc><lastmod>2022-08-08T20:06:54Z</lastmod></url><url><loc>https://community.genesys.com/discussion/guidelines-for-wfm-bu-mu-and-pg-configuration</loc><lastmod>2022-08-08T14:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-messaging-self-service</loc><lastmod>2022-08-08T07:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cycling-through-multiple-dashboards</loc><lastmod>2022-08-07T23:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ms-teams-integration-1</loc><lastmod>2022-08-06T02:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dashboard-display</loc><lastmod>2022-08-05T22:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/gc-internal-calls-recording</loc><lastmod>2022-08-05T13:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/error-metric-definition-for-queue-performance</loc><lastmod>2022-08-05T13:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-g-summit-wellington</loc><lastmod>2022-08-05T04:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-ring-location</loc><lastmod>2022-08-05T02:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-3rd-aug-2022</loc><lastmod>2022-08-04T18:33:42Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dynamic-slot-and-array-of-information</loc><lastmod>2022-08-04T15:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/rollback-an</loc><lastmod>2022-08-04T12:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/speech-recognition-collect-input-action</loc><lastmod>2022-08-04T10:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/queues-activity-export</loc><lastmod>2022-08-04T08:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/alerts-for-agent-availability</loc><lastmod>2022-08-04T07:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-messaging-schedule</loc><lastmod>2022-08-03T18:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/desktop-speakerphone</loc><lastmod>2022-08-03T16:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/neet-to-stop-sip-server-etl-process</loc><lastmod>2022-08-03T15:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/toaddressccaddress-format-in-email-server</loc><lastmod>2022-08-03T15:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-release-notes-aug-3rd-2022</loc><lastmod>2022-08-03T14:29:48Z</lastmod></url><url><loc>https://community.genesys.com/discussion/handle-several-or-multiple-acd-calls</loc><lastmod>2022-08-03T13:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-select-the-queue-having-the-agent-with-the-longest-time-since-last-interaction-when-there-are-two-queues</loc><lastmod>2022-08-03T08:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/speech-text-analytics-licensing</loc><lastmod>2022-08-03T07:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-cli</loc><lastmod>2022-08-03T06:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/combined-count-of-no-match-and-no-input-in-dialog-engine-bot-flows</loc><lastmod>2022-08-03T04:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/expected-behaviour-for-callback-agent-script-in-transfer-scenario</loc><lastmod>2022-08-03T02:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/open-blind-transfer-panel-via-an-api</loc><lastmod>2022-08-02T20:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sending-conversion-id-in-data-action-header</loc><lastmod>2022-08-02T20:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/send-email-via-inbound-call-flow</loc><lastmod>2022-08-02T17:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/check-all-attached-interactions-to-an-external-contact-including-waiting-interactions</loc><lastmod>2022-08-02T15:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-busy-signal-doenst-stop</loc><lastmod>2022-08-02T14:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/single-sign-on</loc><lastmod>2022-08-02T14:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/polycom-dhcp-only-receiving-single-dhcp-offer</loc><lastmod>2022-08-02T07:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ability-to-route-calls-based-on-acd-skill-level-for-internal-transferred-calls</loc><lastmod>2022-08-02T05:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-voice-campaign-in-a-blended-environment</loc><lastmod>2022-08-01T14:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-count-versus-outbound-attempt-count</loc><lastmod>2022-08-01T11:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/implement-a-callback-request</loc><lastmod>2022-08-01T09:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/evaluation-form-removal-impact-on-historical-data</loc><lastmod>2022-08-01T08:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ccpulse</loc><lastmod>2022-08-01T03:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wde-customisation-custom-tab-in-interaction-search-window</loc><lastmod>2022-07-31T20:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/whisper-on-preview-campaign-calls</loc><lastmod>2022-07-30T01:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disconnect-reason-client</loc><lastmod>2022-07-30T01:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-guy-question-is-there-a-why-to-detect-the-agent-client-purecloud-or-desktop</loc><lastmod>2022-07-29T23:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ability-to-send-status-email</loc><lastmod>2022-07-29T23:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/end-a-callback-with-wrap-up</loc><lastmod>2022-07-29T23:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/schedule-outbound-call-from-api</loc><lastmod>2022-07-29T17:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/read-the-waiting-interaction-email-cherry-picking</loc><lastmod>2022-07-29T15:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/share-performance-view-between-users</loc><lastmod>2022-07-29T14:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-wfm-schedule-notification</loc><lastmod>2022-07-29T13:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/insert-array-in-the-canned-response</loc><lastmod>2022-07-29T11:57:55Z</lastmod></url><url><loc>https://community.genesys.com/discussion/update-contact-list</loc><lastmod>2022-07-29T10:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/screen-recordings-failing-sometimes</loc><lastmod>2022-07-29T03:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/provide-the-ability-to-bulk-minimise-adherence-view-in-schedules</loc><lastmod>2022-07-29T03:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wrap-up-codes-assigned-by-outbound-dialing</loc><lastmod>2022-07-29T03:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scripting-buttons</loc><lastmod>2022-07-29T03:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/custom-rolesaccess-and-permissions-to-agent</loc><lastmod>2022-07-29T03:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/auto-answer-double-billing</loc><lastmod>2022-07-29T01:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/minimize-conversation-screen-genesys-cloud</loc><lastmod>2022-07-29T01:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/last-agent-routing-lar</loc><lastmod>2022-07-29T01:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sso-multiple-ad-integrations-to-the-same-org</loc><lastmod>2022-07-29T01:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/use-set-participant-data-attributes-in-switch-case</loc><lastmod>2022-07-28T18:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/teams-embedded-client-popout-requirements</loc><lastmod>2022-07-28T18:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sms-routing-delegation-third-party-sms-service-1</loc><lastmod>2022-07-28T17:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/feature-release-cover-art</loc><lastmod>2022-07-28T15:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sample-voice-recordings</loc><lastmod>2022-07-28T14:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/estimated-wait-time-play-ewt-only-based-on-a-condition</loc><lastmod>2022-07-28T14:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/retention-of-interactions-in-genesys-cloud-org</loc><lastmod>2022-07-28T14:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-call-with-callback</loc><lastmod>2022-07-28T14:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/skills-being-ignored</loc><lastmod>2022-07-28T10:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-dialler-settings-minimum-agents-in-idle-before-dialling-1</loc><lastmod>2022-07-28T03:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/whatsapp-broadcasts</loc><lastmod>2022-07-27T23:29:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=201a977f-611c-4fff-a1a2-5b1e9eacd1c2&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-07-27T22:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/match-exact-keyword</loc><lastmod>2022-07-27T19:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/edge-monitoring-solution-with-alarming</loc><lastmod>2022-07-27T19:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/customer-equal-user-chat-view</loc><lastmod>2022-07-27T19:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interval-level-agent-status-activity</loc><lastmod>2022-07-27T19:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/communication-in-between-two-differenf-site-edges</loc><lastmod>2022-07-27T19:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/populate-genesys-transcripts-to-salesforce-activities</loc><lastmod>2022-07-27T16:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/customdisconnect</loc><lastmod>2022-07-27T16:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-there-a-way-for-agentssupervisors-to-see-their-position-in-queue</loc><lastmod>2022-07-27T16:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-27th-july-2022</loc><lastmod>2022-07-27T15:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/allocating-calls-between-certain-agents-on-a-percentage-split</loc><lastmod>2022-07-27T14:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-release-notes-july-27th-2022</loc><lastmod>2022-07-27T13:31:23Z</lastmod></url><url><loc>https://community.genesys.com/discussion/create-callback-for-the-abandoned-calls</loc><lastmod>2022-07-27T13:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforces-call-center-detail-disappear</loc><lastmod>2022-07-27T13:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pdf-files-on-web-messaging</loc><lastmod>2022-07-27T11:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/acw-time-for-callback-not-registered</loc><lastmod>2022-07-26T20:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/report-on-users-that-have-never-logged-in</loc><lastmod>2022-07-26T19:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/secure-code-compliance-of-engage-applications</loc><lastmod>2022-07-26T16:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/daily-required-staffing-hours</loc><lastmod>2022-07-26T14:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/partners-friends-aug-1-ingenius-cti-premium-apps-1</loc><lastmod>2022-07-25T21:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/partners-friends-aug-1-ingenius-cti-premium-apps</loc><lastmod>2022-07-25T21:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/change-the-display-number-when-using-transfer-to-number-in-architect</loc><lastmod>2022-07-25T09:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/goodbye-message-automatically-sent-when-closing-message-interaction</loc><lastmod>2022-07-25T09:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/open-messaging-postman</loc><lastmod>2022-07-22T12:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/whatsapp-development-environment-best-practices</loc><lastmod>2022-07-22T05:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/failed-to-monitor-the-call</loc><lastmod>2022-07-21T21:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/enhanced-tts-beta-program</loc><lastmod>2022-07-21T20:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-qa-show-single-customer-view</loc><lastmod>2022-07-21T18:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/event-updates</loc><lastmod>2022-07-21T16:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/are-you-an-admins-supervisors-and-agents-share-with-us-how-you-communicate-at-work</loc><lastmod>2022-07-21T16:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/predictive-routing-evaluation-has-failed</loc><lastmod>2022-07-21T16:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/best-option-for-repeating-ivr-menu-but-need-to-add-pre-audio</loc><lastmod>2022-07-21T16:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/where-do-i-find-the-history-log-records-in-the-database</loc><lastmod>2022-07-21T14:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calls-inconsistently-recording-and-flows-not-populating-in-interaction-view</loc><lastmod>2022-07-21T13:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/get-current-conversation-state-via-genesys-api</loc><lastmod>2022-07-21T10:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/supporting-windows-10-ltsclong-term-serving-channel</loc><lastmod>2022-07-21T01:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/phone-number-assigment</loc><lastmod>2022-07-20T22:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/workspace-content-search</loc><lastmod>2022-07-20T16:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sip-dn-out-of-service</loc><lastmod>2022-07-20T16:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-20th-july-2022</loc><lastmod>2022-07-20T15:38:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=e8ed01d1-005c-4b00-ae2f-ee9f01a7307b&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2022-07-20T15:19:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=b7329529-34c3-4571-bbce-d5dfc8d76c12&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-07-20T15:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-release-notes-july-20th-2022</loc><lastmod>2022-07-20T13:55:40Z</lastmod></url><url><loc>https://community.genesys.com/discussion/supervisor-permissions</loc><lastmod>2022-07-20T10:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/unable-to-get-data-necessary-to-validate-the-flow</loc><lastmod>2022-07-20T08:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dial-plan-and-e164-numbers</loc><lastmod>2022-07-20T07:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-messaging-and-interaction-unresponsivenessinactivity-timeout</loc><lastmod>2022-07-19T15:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-hears-field-transfer-free-transfer</loc><lastmod>2022-07-19T13:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/preferred-agent-routing-with-no-preferred-agents</loc><lastmod>2022-07-19T13:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-messaging-script</loc><lastmod>2022-07-18T22:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/what-are-you-use-cases-for-dynamic-slots</loc><lastmod>2022-07-18T20:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/public-sip</loc><lastmod>2022-07-18T18:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inbound-email-flow</loc><lastmod>2022-07-18T18:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/july-instructor-of-the-month-1</loc><lastmod>2022-07-18T11:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/shift-trade-on-genesysy-tempo</loc><lastmod>2022-07-18T10:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-for-july-6th-2022</loc><lastmod>2022-07-15T20:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/beta-release-co-browse-for-web-messaging</loc><lastmod>2022-07-15T14:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ask-your-questions-a-upcoming-ui-changes-in-agent-desktop-single-customer-view</loc><lastmod>2022-07-15T13:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/enable-recording-for-call-on-behalf-of-queue-outbound-calls</loc><lastmod>2022-07-15T11:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dialog-engine-bot-secure-flow-beta</loc><lastmod>2022-07-15T11:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/longest-aht-associated-to-wrap-up-code-type</loc><lastmod>2022-07-14T23:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/edge-standard-v3-turn-off-move-turn-on-process</loc><lastmod>2022-07-14T19:30:36Z</lastmod></url><url><loc>https://community.genesys.com/discussion/parking-emails-1</loc><lastmod>2022-07-14T18:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-wfm-web-upgrade</loc><lastmod>2022-07-14T13:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/speech-and-text-analytics-action-tab</loc><lastmod>2022-07-14T13:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/export-and-import-using-cxascode</loc><lastmod>2022-07-14T09:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-messaging-and-pre-chat-registration-form</loc><lastmod>2022-07-14T07:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/language-skill-proficiency-stars-dont-work</loc><lastmod>2022-07-14T01:30:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=f8403596-0559-4dc0-b7e0-1771970fea6b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-07-13T21:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/uc-conference-calling-fast-busy</loc><lastmod>2022-07-13T19:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/direct-dial-without-any-additional-audio</loc><lastmod>2022-07-13T15:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ssl-exfor-support-center</loc><lastmod>2022-07-13T15:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/record-outbound-queue-calls-vs-state-recording-laws</loc><lastmod>2022-07-13T15:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/convert-duration-to-datetime-1</loc><lastmod>2022-07-13T14:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/feature-release-topic-trends-summary-and-detail-views</loc><lastmod>2022-07-13T14:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/feature-release-topic-trends-views</loc><lastmod>2022-07-13T14:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-13th-july-2022</loc><lastmod>2022-07-13T13:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-release-notes-july-13th-2022</loc><lastmod>2022-07-13T13:33:53Z</lastmod></url><url><loc>https://community.genesys.com/discussion/requesting-pointers-for-multi-site-911</loc><lastmod>2022-07-13T13:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/acw-timeout-on-scheduled-callbacks</loc><lastmod>2022-07-12T22:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/july-27-a-special-ask-me-anything-session-on-gcap-and-beyond-by-genesys-university</loc><lastmod>2022-07-12T20:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/automatic-dialer-number-not-available</loc><lastmod>2022-07-12T10:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/what-is-the-purpose-for-showing-media-types-in-the</loc><lastmod>2022-07-11T22:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/copying-a-task-between-architect-inbound-flows</loc><lastmod>2022-07-11T19:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/open-message-integration</loc><lastmod>2022-07-11T19:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-supervisor-on-ipad</loc><lastmod>2022-07-11T15:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pto-auto-approvals-tracking-calendar-showing-availability</loc><lastmod>2022-07-11T13:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-usage-report-showing-partner-stats</loc><lastmod>2022-07-11T05:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/automated-kernel-update</loc><lastmod>2022-07-11T05:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/analytics-workspace-specifically-dashboards-no-longer-working-on-samsung-tv-browser</loc><lastmod>2022-07-11T01:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-routing</loc><lastmod>2022-07-09T08:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/screen-recording</loc><lastmod>2022-07-09T06:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-restrict-dialing-international-calls-for-certain-users</loc><lastmod>2022-07-09T03:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/block-outgoing-calls-for-some-users-in-purecloud</loc><lastmod>2022-07-09T03:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/looking-to-connect-with-api-orgs</loc><lastmod>2022-07-08T20:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/auto-reply-with-no-reply-address</loc><lastmod>2022-07-08T17:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/about-nuancemix-integration</loc><lastmod>2022-07-08T12:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bypass-acw</loc><lastmod>2022-07-08T12:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-do-we-measure-what-portion-of-an-agents-interaction-time-was-spent-on-two-simultaneous-chats</loc><lastmod>2022-07-08T09:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/quality-management-permissions-without-cx-3-license</loc><lastmod>2022-07-08T00:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/canned-responses-2</loc><lastmod>2022-07-07T23:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/drop-down-menus-in-canned-responses</loc><lastmod>2022-07-07T23:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-not-recognizing-new-script</loc><lastmod>2022-07-07T20:47:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=307&amp;MessageKey=79eb030b-83d3-401e-8258-d15f96564d60&amp;CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329</loc><lastmod>2022-07-07T15:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/knowledge-management-survey-2</loc><lastmod>2022-07-07T15:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reporting-unique-web-messaging-conversations-offered-answered-etc</loc><lastmod>2022-07-07T14:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trivia-winners-revealed</loc><lastmod>2022-07-07T14:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-based-entities</loc><lastmod>2022-07-07T14:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-validate-if-routing-rules-are-accurate</loc><lastmod>2022-07-07T14:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-routing-by-thread-count</loc><lastmod>2022-07-07T13:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/social-media-integration-with-bot-flows</loc><lastmod>2022-07-07T13:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/evaluation-scores-performance-scorecard</loc><lastmod>2022-07-07T12:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dialogflow-custom-playload-is-not-working-with-purecloud-web-messenger</loc><lastmod>2022-07-07T11:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/lear-about-genesys-wem-tempo-app-and-work-teams-with-this-new-demo-videos</loc><lastmod>2022-07-07T02:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trivia-bonus-question-favorite-overlooked-feature</loc><lastmod>2022-07-06T19:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trivia-winners-revealed-1</loc><lastmod>2022-07-06T19:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/learn-about-genesys-wem-with-this-new-demo-videos</loc><lastmod>2022-07-06T17:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/mandatory-wcase-data-on-transfer-for-voice-media</loc><lastmod>2022-07-06T16:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-digital-email-campaigns-prevent-contacting-a-previously-contacted-contact-1</loc><lastmod>2022-07-06T14:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-clou</loc><lastmod>2022-07-06T13:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-dialler-settings-minimum-agents-in-idle-before-dialling</loc><lastmod>2022-07-06T11:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/priority-between-scheduled-callback-and-outbound-calls-from-campaign</loc><lastmod>2022-07-06T07:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-trivia-pop-up-answers</loc><lastmod>2022-07-05T19:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/digital-interactions-move-to-transcription-tab-user-interface-update</loc><lastmod>2022-07-05T19:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/checking-known-issue-for-genesyscloud</loc><lastmod>2022-07-05T18:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trivia-tower-week-5-answers-revealed-1</loc><lastmod>2022-07-05T18:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trivia-tower-week-5-answers-revealed</loc><lastmod>2022-07-05T18:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/knowledge-management-survey-3</loc><lastmod>2022-07-05T17:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/knowledge-management-survey</loc><lastmod>2022-07-05T17:24:47Z</lastmod></url><url><loc>https://community.genesys.com/discussion/recycle-cancelled-call-play-dead-air</loc><lastmod>2022-07-05T16:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transfer-to-flow-action-in-inbound-email-flow</loc><lastmod>2022-07-05T15:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/about-post-apiv2telephonyprovidersedgesdidpools-apis-name-filed</loc><lastmod>2022-07-05T09:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/delete-the-post</loc><lastmod>2022-07-05T09:31:46Z</lastmod></url><url><loc>https://community.genesys.com/discussion/my-test-subject-again</loc><lastmod>2022-07-05T07:51:23Z</lastmod></url><url><loc>https://community.genesys.com/discussion/unable-to</loc><lastmod>2022-07-05T07:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/test-subject</loc><lastmod>2022-07-05T07:12:39Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-it-possible-to-send-an-email-during-architect-inbound-call-flow</loc><lastmod>2022-07-05T05:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/which-permissionsroles-for-quality-access-edit-etc</loc><lastmod>2022-07-05T04:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/recording-audio-format-and-data-storage</loc><lastmod>2022-07-04T14:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/authenticated-web-messaging-beta-release</loc><lastmod>2022-07-04T13:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/visio-template</loc><lastmod>2022-07-04T12:28:21Z</lastmod></url><url><loc>https://community.genesys.com/discussion/make-a-timeday-of-week-based-decision-in-an-inbound-flow</loc><lastmod>2022-07-04T07:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-can-i-outbound</loc><lastmod>2022-07-04T07:30:27Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-scheduled-callback-priority</loc><lastmod>2022-07-01T19:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/week-5-trivia-and-bonus-question-favorite-home-remedy</loc><lastmod>2022-07-01T17:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat-bot-article-development</loc><lastmod>2022-07-01T16:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/twitter-integration-error-saving-unknown-coming</loc><lastmod>2022-07-01T11:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/schedule-an-off-queue-activities-with-forecast</loc><lastmod>2022-07-01T08:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/public-holiday-in-schedule</loc><lastmod>2022-07-01T08:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/corrections-to-week-5-trivia-questions</loc><lastmod>2022-06-30T16:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-29-june-2022</loc><lastmod>2022-06-30T14:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-get-apis-used-into-report-queue-metrics-interval-export-report</loc><lastmod>2022-06-30T07:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/facebooktwitter-integration-with-genesys-cloud</loc><lastmod>2022-06-29T16:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dialogflow-cx-voice-integration</loc><lastmod>2022-06-29T15:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-whastapp-blast</loc><lastmod>2022-06-29T15:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/limit-set-in-microstrategy-for-interaction-flow-report</loc><lastmod>2022-06-29T14:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-weekly-release-notes-6292022</loc><lastmod>2022-06-29T13:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/import-forecast-1</loc><lastmod>2022-06-29T09:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/custom-rolesaccess-and-permissions-to-agent-1</loc><lastmod>2022-06-29T05:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-trivia</loc><lastmod>2022-06-28T21:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-trivia-now-live</loc><lastmod>2022-06-28T21:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/external-storage-of-email-interactions</loc><lastmod>2022-06-28T20:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/whats-next-webinars-recap</loc><lastmod>2022-06-28T17:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calls-drop-within-a-few-seconds-of-the-agent-answering</loc><lastmod>2022-06-28T17:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-popup-event-is-now-live</loc><lastmod>2022-06-28T16:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/access-to-secure-attributes-preview-api</loc><lastmod>2022-06-28T15:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/answers-for-week-4</loc><lastmod>2022-06-28T14:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/leaderboard-revealed-for-trivia-tower-week-four-1</loc><lastmod>2022-06-28T14:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transfer-interaction-from-bot-to-available-agent</loc><lastmod>2022-06-28T13:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/leaderboard-revealed-for-trivia-tower-week-four</loc><lastmod>2022-06-27T19:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-quality-monitoring</loc><lastmod>2022-06-27T18:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/understanding-the-audit-viewer-audit-viewer-api</loc><lastmod>2022-06-27T18:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-trivia-event-starts-tomorrow-at-noon-est</loc><lastmod>2022-06-27T17:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trying-to-bulk-delete-recordings-with-api</loc><lastmod>2022-06-27T14:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/what-have-you-learned-this-month</loc><lastmod>2022-06-27T13:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/what-is-your-favorite-fandom</loc><lastmod>2022-06-24T21:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/week-4-closed-genesys-cloud-cx-trivia-coming-tuesday</loc><lastmod>2022-06-24T18:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/internal-call-recording</loc><lastmod>2022-06-24T16:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/vamos-llegan-los-genesys-cloud-wem-demos-en-espaol</loc><lastmod>2022-06-24T16:05:00Z</lastmod></url><url><loc>https://community.genesys.com/viewdocument/re-what-have-you-learned-this-mont?CommunityKey=e3054bf9-9569-48a2-a8f5-6754889caa29&amp;tab=librarydocuments</loc><lastmod>2022-06-24T13:59:10Z</lastmod></url><url><loc>https://community.genesys.com/discussion/help-us-improve-the-way-we-communicate-about-changes-in-genesys-cloud</loc><lastmod>2022-06-24T13:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/thirdparty-outbound-messaging</loc><lastmod>2022-06-24T11:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/window-on-shift-trades</loc><lastmod>2022-06-24T08:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/oauth-client-credential-token-duration</loc><lastmod>2022-06-24T06:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/groups-overflow</loc><lastmod>2022-06-24T04:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/configure-short-abandon-threshold-1</loc><lastmod>2022-06-23T20:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/week-4-trivia-is-now-live</loc><lastmod>2022-06-23T16:54:06Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trivia-tower-week-4-questions-available</loc><lastmod>2022-06-23T16:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cant-login-to-genesys</loc><lastmod>2022-06-23T16:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-solution-in-purecloud</loc><lastmod>2022-06-23T16:23:35Z</lastmod></url><url><loc>https://community.genesys.com/discussion/the-new-work-teams-feature-being-introduced-late-june</loc><lastmod>2022-06-23T04:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dynamic-schedules-as-input-to-common-module</loc><lastmod>2022-06-23T01:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/prioritisation-of-known-callers-in-queue</loc><lastmod>2022-06-23T00:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/work-planned-shared-time-off-limits</loc><lastmod>2022-06-22T23:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/leaderboard-revealed-for-trivia-tower-week-three-1</loc><lastmod>2022-06-22T20:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/leaderboard-revealed-for-trivia-tower-week-three</loc><lastmod>2022-06-22T20:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/report-for-outbound-calls-only</loc><lastmod>2022-06-22T20:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/json-query-filter-syntax</loc><lastmod>2022-06-22T18:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/week-3-is-now-live</loc><lastmod>2022-06-22T16:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-for-june-22-2022</loc><lastmod>2022-06-22T14:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/number-of-connected-agents-in-all-organization</loc><lastmod>2022-06-22T14:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-june-22nd-2022</loc><lastmod>2022-06-22T13:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-wem-demoserie</loc><lastmod>2022-06-22T10:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/last-agent-routing-reporting-acw</loc><lastmod>2022-06-22T05:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/in-queue-flow-with-skills</loc><lastmod>2022-06-22T02:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-substract-hours-from-schedule</loc><lastmod>2022-06-21T23:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-forward-to-2-external-numbers</loc><lastmod>2022-06-21T20:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/youve-got-until-tomorrow-to-finish-trivia-tower-week-3-1</loc><lastmod>2022-06-21T17:47:08Z</lastmod></url><url><loc>https://community.genesys.com/discussion/youve-got-until-tomorrow-to-finish-trivia-tower-week-3</loc><lastmod>2022-06-21T17:46:40Z</lastmod></url><url><loc>https://community.genesys.com/discussion/confluence</loc><lastmod>2022-06-21T09:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/acd-queue-cant-routing-agent-beacause-agent-status-mismatchinginteracting-status</loc><lastmod>2022-06-21T08:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/enhancement-request-to-new-workspace</loc><lastmod>2022-06-20T22:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/edge-redundancy</loc><lastmod>2022-06-20T21:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/edges-kernel-panic</loc><lastmod>2022-06-20T19:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/beta-announcement-genesys-dx-for-genesys-cloud-cx</loc><lastmod>2022-06-20T16:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/exporting-a-list-of-names-and-employee-id</loc><lastmod>2022-06-20T15:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voicemail-deletion</loc><lastmod>2022-06-20T14:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/audit-supervisors-changing-agent-status</loc><lastmod>2022-06-20T13:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calculation</loc><lastmod>2022-06-20T12:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/open-schedule-evaluation</loc><lastmod>2022-06-20T01:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/user-to-user-information-uui-and-pds</loc><lastmod>2022-06-18T02:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-prompt</loc><lastmod>2022-06-18T01:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/more-time-to-complete-the-week-3-wem-trivia-tower-questions-1</loc><lastmod>2022-06-17T20:08:17Z</lastmod></url><url><loc>https://community.genesys.com/discussion/more-time-to-complete-the-week-3-wem-trivia-tower-questions</loc><lastmod>2022-06-17T20:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/june-2022-instructor-of-the-month</loc><lastmod>2022-06-17T19:06:51Z</lastmod></url><url><loc>https://community.genesys.com/discussion/gamification-profiles</loc><lastmod>2022-06-17T17:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-hybrid-media-group-phone-trunks</loc><lastmod>2022-06-17T15:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/harry-potter-trivia-results-1</loc><lastmod>2022-06-17T15:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/harry-potter-trivia-results</loc><lastmod>2022-06-17T15:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-usage-of-purecloud-dataaction-issue</loc><lastmod>2022-06-17T13:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-get</loc><lastmod>2022-06-17T12:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/week-3-trivia-is-now-live-1</loc><lastmod>2022-06-17T12:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webrtc-agent-leg-question</loc><lastmod>2022-06-17T11:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/unused-mini-micro-edge</loc><lastmod>2022-06-17T10:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-restrict-scheduling-permission-for-an-agent</loc><lastmod>2022-06-17T10:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/house-badges-are-now-revealed</loc><lastmod>2022-06-16T21:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/expressions-methods-and-attributes-in-architect-documentation</loc><lastmod>2022-06-16T21:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wem-trivia-is-now-live</loc><lastmod>2022-06-16T20:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/specify-unique-id-through-api-list-creation</loc><lastmod>2022-06-16T20:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-qa-show-talks-about-dx</loc><lastmod>2022-06-16T18:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/week-3-trivia-is-now-live</loc><lastmod>2022-06-16T16:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/restoring-participant-data</loc><lastmod>2022-06-16T13:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sequential-call-group-members-being-called-in-reverse-order</loc><lastmod>2022-06-16T13:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/harry-potter-trivia-is-now-live</loc><lastmod>2022-06-16T13:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/create-new-activity-code-categories</loc><lastmod>2022-06-16T08:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-get-agentid-in-architect-flow</loc><lastmod>2022-06-15T20:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/hp-trivia-and-house-badges-revealed</loc><lastmod>2022-06-15T18:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/release-notes-for-june-15-2022</loc><lastmod>2022-06-15T13:56:05Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-for-june-15th-2022</loc><lastmod>2022-06-15T13:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/analisis-historico-de-interacciones</loc><lastmod>2022-06-15T13:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sms-questions</loc><lastmod>2022-06-14T19:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disable-chat-emojis</loc><lastmod>2022-06-14T17:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/whats-your-favorite-feature</loc><lastmod>2022-06-14T14:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/presenting-a-list-when-using-chat-bot-in-chat</loc><lastmod>2022-06-14T14:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/harry-potter-trivia-is-now-live-1</loc><lastmod>2022-06-14T14:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/widgets-webchat-injectmessage-working-as-intended</loc><lastmod>2022-06-14T06:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/instant-messaging-error</loc><lastmod>2022-06-14T01:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/mandatory-wrap-up-codes</loc><lastmod>2022-06-13T20:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/leaderboard-revealed-for-trivia-tower-week-two-1</loc><lastmod>2022-06-13T20:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/these-are-a-few-of-our-favorite-thiiiiiings</loc><lastmod>2022-06-13T20:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/leaderboard-revealed-for-trivia-tower-week-two</loc><lastmod>2022-06-13T20:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/adding-an-area-code-when-agents-key-in-prefix-and-line-number</loc><lastmod>2022-06-13T19:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/configuring-mangement-units</loc><lastmod>2022-06-13T18:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-qa-show-web-messaging</loc><lastmod>2022-06-13T14:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/consult-transfer</loc><lastmod>2022-06-13T13:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/provision-package-recreation</loc><lastmod>2022-06-13T11:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-redirecting-is-not-working</loc><lastmod>2022-06-13T10:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/check-agents-with-specific-skills-are-on-queue</loc><lastmod>2022-06-13T01:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wemay-contest-is-now-closed-meet-our-winners</loc><lastmod>2022-06-12T22:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/side-by-side-shadowing</loc><lastmod>2022-06-11T05:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-assist-questions-next-qa-show-coming-up</loc><lastmod>2022-06-10T19:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/multiple-script-buttons-for-transfers-to-secure-flow</loc><lastmod>2022-06-10T16:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trivia-a-few-hours-left-for-week-2-harry-potter-popup-1</loc><lastmod>2022-06-10T16:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trivia-a-few-hours-left-for-week-2-harry-potter-popup</loc><lastmod>2022-06-10T16:15:42Z</lastmod></url><url><loc>https://community.genesys.com/discussion/unattended-work-item-routing-problems</loc><lastmod>2022-06-10T12:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/start-and-stop-times-for-shift-reporting</loc><lastmod>2022-06-10T10:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/mms-and-sms</loc><lastmod>2022-06-09T19:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/there-is-a-trivia-question-that-only-one-1-person-has-answered-correctly</loc><lastmod>2022-06-09T17:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/appfoundry-trivia-now-live-1</loc><lastmod>2022-06-09T16:43:16Z</lastmod></url><url><loc>https://community.genesys.com/discussion/week-2-trivia-is-now-live</loc><lastmod>2022-06-09T16:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/business-process-activate-strategy-issue</loc><lastmod>2022-06-09T15:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/using-smal-for-provisioning</loc><lastmod>2022-06-09T14:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/operate-genesys-cloud-with-keyboard-shortcuts-also-very-useful-for-blind-or-visually-impaired-people-shortydings</loc><lastmod>2022-06-09T11:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/forecast-modifications</loc><lastmod>2022-06-09T02:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/skill-ratinglevel-of-0</loc><lastmod>2022-06-09T00:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/accessing-archived-schedules</loc><lastmod>2022-06-09T00:08:46Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-feature-modifications-increased-from-50-to-200</loc><lastmod>2022-06-08T22:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/enforced-forecast-modifications-limit-too-small</loc><lastmod>2022-06-08T22:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agents-unable-to-select-the-today-view-for-schedules</loc><lastmod>2022-06-08T22:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-scripting</loc><lastmod>2022-06-08T21:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-check-in-vs-publish</loc><lastmod>2022-06-08T20:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/skill-levels</loc><lastmod>2022-06-08T19:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/work-plans</loc><lastmod>2022-06-08T15:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/average-evaluation-scores-are-missing</loc><lastmod>2022-06-08T14:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-for-may-jun-8th-2022</loc><lastmod>2022-06-08T13:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/release-notes-for-june-8th-2022</loc><lastmod>2022-06-08T13:36:38Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scheduled-vacation</loc><lastmod>2022-06-08T10:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disabling-agent-staus-options</loc><lastmod>2022-06-08T01:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/week-2-trivia-themes-revealed</loc><lastmod>2022-06-07T16:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-campaign-sorting-and-priority-1</loc><lastmod>2022-06-07T14:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/amazon-polly-voice-branding</loc><lastmod>2022-06-07T13:48:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=b77eea72-ac05-4f0e-9410-abcd662567fa&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-06-07T13:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scheduled-callback-what-is-the-default-timezone</loc><lastmod>2022-06-07T08:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-scripting-variables</loc><lastmod>2022-06-07T07:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-script-dropdown-reset</loc><lastmod>2022-06-07T03:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/why-does-the-use-as-scoring-index-for-calibration-check-box-conditionally-appear</loc><lastmod>2022-06-07T01:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/force-agent-on-queue-audit-trail</loc><lastmod>2022-06-06T20:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/leaderboard-revealed-for-trivia-tower-week-one-1</loc><lastmod>2022-06-06T20:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/leaderboard-revealed-for-trivia-tower-week-one</loc><lastmod>2022-06-06T20:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/time-of-day</loc><lastmod>2022-06-06T19:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/querys-on-outbound-email-campaigns</loc><lastmod>2022-06-06T18:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/help-us-help-you-native-knowledge-management-agent-assist-survey-1</loc><lastmod>2022-06-06T17:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/thats-a-wrap-on-week-1</loc><lastmod>2022-06-06T17:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/did-numbers-can-be-assigned-to-architecture-and-queue-in-the-same-time</loc><lastmod>2022-06-06T14:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/attributeerrorcode-56</loc><lastmod>2022-06-06T13:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/prove-in-queue-call-logic-works-as-it-should</loc><lastmod>2022-06-06T12:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/flow-decision-after-actual-time-in-queue-threshold-is-reached</loc><lastmod>2022-06-06T01:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/on-queueoff-queue-toggle-changed-appearance</loc><lastmod>2022-06-05T01:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/habilitar-ivr-seguro-nas-discagens-do-cliente</loc><lastmod>2022-06-04T08:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/report-that-shows-every-interaction</loc><lastmod>2022-06-04T03:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/visual-changes-to-agent-view</loc><lastmod>2022-06-04T00:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/additional-customer-information-in-queue-activity-detail-view</loc><lastmod>2022-06-03T23:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-gets-callback-interaction-but-customer-phone-number-is-trimmed</loc><lastmod>2022-06-03T21:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-analysis-check-in-outbound-flow</loc><lastmod>2022-06-03T18:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/service-level-for-emails-when-the-call-center-is-closed</loc><lastmod>2022-06-03T16:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/why-do-things-move-around-like-this</loc><lastmod>2022-06-03T14:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/change-to-the-filters-in-workspace</loc><lastmod>2022-06-03T12:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/anonymous-caller-id</loc><lastmod>2022-06-03T11:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/join-us-for-su</loc><lastmod>2022-06-03T11:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-options-gone-from-the-performance-view-dropdown</loc><lastmod>2022-06-03T01:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/tr</loc><lastmod>2022-06-02T20:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/put-your-knowledge-to-the-test</loc><lastmod>2022-06-02T19:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/automatic-text-triggered-by-a-call-flow</loc><lastmod>2022-06-02T18:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/kerberos-integration</loc><lastmod>2022-06-02T17:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/group-membership-inconsistency</loc><lastmod>2022-06-02T17:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/favorite-trivia-categories</loc><lastmod>2022-06-02T16:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trivia-questions-for-week-1-are-now-live</loc><lastmod>2022-06-02T16:06:16Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trivia-questions-are-now-live</loc><lastmod>2022-06-02T16:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-this-the-wild-west</loc><lastmod>2022-06-02T15:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scheduled-call-backs-priority</loc><lastmod>2022-06-02T13:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/rules</loc><lastmod>2022-06-02T10:41:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=caed9003-79c6-4267-b325-49b4bf0facc1&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2022-06-01T23:54:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=307&amp;MessageKey=3ed83440-71e8-4e28-a5e0-fd38e857fe01&amp;CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329</loc><lastmod>2022-06-01T23:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-routing-and</loc><lastmod>2022-06-01T21:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trivia-starts-thursday</loc><lastmod>2022-06-01T20:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trivia-tower-community-and-contest-overview</loc><lastmod>2022-06-01T19:47:52Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-for-jun-01st-2022</loc><lastmod>2022-06-01T14:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/get-ready-uk-the-genesys-cloud-wem-demo-series-is-coming-to-you</loc><lastmod>2022-06-01T14:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/custom-payload-in-facebook-integration</loc><lastmod>2022-06-01T13:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-weekly-release-notes-612022</loc><lastmod>2022-06-01T13:22:50Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sql-database-integration</loc><lastmod>2022-06-01T11:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-is-conducting-a-research-study-with-people-engaging-in-interaction-volume-and-aht-forecasting</loc><lastmod>2022-06-01T10:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/evaluation-completion-notification</loc><lastmod>2022-05-31T21:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/export-request-limit</loc><lastmod>2022-05-31T20:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-there-a-way-to-schedule-20-reports</loc><lastmod>2022-05-31T19:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/log-out</loc><lastmod>2022-05-31T18:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/views-not-remembering-preferences</loc><lastmod>2022-05-31T15:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/now-for-a-prize-winner</loc><lastmod>2022-05-31T15:35:02Z</lastmod></url><url><loc>https://community.genesys.com/discussion/integration-of-genesys-pure-cloud-with-pure-engage-sip-server</loc><lastmod>2022-05-31T15:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/qa-show-questions-about-web-messaging</loc><lastmod>2022-05-31T14:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/smtp-server-integration-issue</loc><lastmod>2022-05-31T12:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agents-unable-to-see-performance-analytics</loc><lastmod>2022-05-31T10:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-updated-agent-schedule-view</loc><lastmod>2022-05-31T00:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/access-to-outbound-email-beta</loc><lastmod>2022-05-30T20:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/rich-media-support-on-messenger</loc><lastmod>2022-05-30T08:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/send-response-action-markdown</loc><lastmod>2022-05-30T08:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/so-happy-to-have-discovered-this-community</loc><lastmod>2022-05-30T00:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voicebot-transcript-when-transferring-call-to-an-agent</loc><lastmod>2022-05-29T18:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/does-anyone-know-when-the-intra-edge-communications-happen-regarding-interactions</loc><lastmod>2022-05-29T07:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/change-the-site-for-list-of-phone</loc><lastmod>2022-05-29T07:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/queue-performance-intraday-interactions</loc><lastmod>2022-05-29T05:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/can-a-screen-pop-be-used-for-dial-by-extension</loc><lastmod>2022-05-29T04:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interaction-detail-area-was-too-small</loc><lastmod>2022-05-29T04:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-not-gathering-all-data</loc><lastmod>2022-05-29T01:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sentiment-analysis</loc><lastmod>2022-05-28T23:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ability-to-report-on-transfers-calls-into-a-particular-queue</loc><lastmod>2022-05-28T02:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dialogflow-bot-set-up-for-web-messaging-1</loc><lastmod>2022-05-28T02:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/migrate-from-one-org-to-another-org</loc><lastmod>2022-05-28T02:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calls-not-showing-as-interacting</loc><lastmod>2022-05-27T15:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/secure-pause-after-interaction-completed</loc><lastmod>2022-05-27T14:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/physical-handsets-and-group-routing</loc><lastmod>2022-05-27T14:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/limiting-user-access-to-outbound-campaigns</loc><lastmod>2022-05-27T13:50:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=307&amp;MessageKey=f755e747-a534-41bf-a071-dd705213c9fd&amp;CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329</loc><lastmod>2022-05-27T11:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-script-ui</loc><lastmod>2022-05-27T11:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pass-custom-data-from-chat-to-callback-script</loc><lastmod>2022-05-27T11:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/beta-reviewers-needed-by-our-beyond-team</loc><lastmod>2022-05-27T10:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/premise-edge-and-changing-caller-data</loc><lastmod>2022-05-27T09:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/return-back-from-sub-menu-to-main-menu</loc><lastmod>2022-05-27T09:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-routes</loc><lastmod>2022-05-27T09:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inbound-email-routing</loc><lastmod>2022-05-27T07:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/block-a-phone-number-from-connecting-to-a-specific-agent</loc><lastmod>2022-05-27T01:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-back-function-after-call-time-out</loc><lastmod>2022-05-26T22:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cx-as-code-export-configuration-error</loc><lastmod>2022-05-26T16:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/feature-release-employee-performance-assessment-data-and-gamification-profile-metrics</loc><lastmod>2022-05-26T16:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/keyword-flagging</loc><lastmod>2022-05-26T15:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-access-call-recordings-older-than-18-months</loc><lastmod>2022-05-26T14:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/preview-mode-salesforce-exhaust-phone-numbers-in-contact-record</loc><lastmod>2022-05-26T13:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-campaign-details-view-no-wrap-up-details-preview-outbound-campaign</loc><lastmod>2022-05-26T13:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/please-help-us-with-our-poll</loc><lastmod>2022-05-26T13:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-weekly-release-notes-1262022</loc><lastmod>2022-05-26T13:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/byok-lkm</loc><lastmod>2022-05-26T11:53:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=ff15c16a-2738-4347-9b5a-c3d37dc348c1&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2022-05-26T07:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-supervisor-app-ipad-edition</loc><lastmod>2022-05-26T06:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ready-to-win-join-our-wemay-contest</loc><lastmod>2022-05-26T06:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cx-as-code</loc><lastmod>2022-05-26T06:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/problems-with-webrtc-connections</loc><lastmod>2022-05-25T21:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-for-may-25th-2022</loc><lastmod>2022-05-25T14:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/mailbot-1</loc><lastmod>2022-05-25T08:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/no-automatic-refresh-done-for-some-interactions</loc><lastmod>2022-05-25T07:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inqueue-call-flow-listen-for-keypress</loc><lastmod>2022-05-25T07:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/adding-roles-to-users</loc><lastmod>2022-05-25T03:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/user-status-showing-busy-before-call-ends</loc><lastmod>2022-05-25T03:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/errorininedgecontrolsessioninactive</loc><lastmod>2022-05-24T22:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-scripting-field-lockdown</loc><lastmod>2022-05-24T20:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-email-campaigns-contactable-time-sets</loc><lastmod>2022-05-24T20:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/favorite-trivia-categories-1</loc><lastmod>2022-05-24T17:52:28Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sign-up-now-genesys-cloud-wem-demo-series</loc><lastmod>2022-05-24T13:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/questions-on-gamification</loc><lastmod>2022-05-24T12:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/the-future-of-digital-experiences-webinar-qas</loc><lastmod>2022-05-24T12:40:24Z</lastmod></url><url><loc>https://community.genesys.com/discussion/closed-for-holidays-but-pulling-into-forecast</loc><lastmod>2022-05-24T06:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-have-the-scheduling-reflect-no-staffing-for-the-upcoming-holiday</loc><lastmod>2022-05-24T06:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/audio-settings-headsets</loc><lastmod>2022-05-23T21:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/export-always-completed-with-partial-results</loc><lastmod>2022-05-23T16:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-for-salesforce-auto-create-case-when-a-call-comes-in</loc><lastmod>2022-05-23T16:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/group-calls-in-rotary-mode</loc><lastmod>2022-05-23T16:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/the-edge-does-not-recognize-the-voice-and-the-call-hangs-up</loc><lastmod>2022-05-23T12:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/unable-to-integrate-facebook</loc><lastmod>2022-05-23T11:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/play-audio-with-duration</loc><lastmod>2022-05-23T05:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/unique-chat-link-on-specific-web-pag</loc><lastmod>2022-05-22T15:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dropped-call-notification</loc><lastmod>2022-05-22T15:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/after-call-work-acw-ability-to-extend-timeout</loc><lastmod>2022-05-22T15:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/system-away-idle</loc><lastmod>2022-05-22T15:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/multiple-contact-list-in-the-same-campaign</loc><lastmod>2022-05-22T15:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/queue-metrics-interval-export-multiple-queues</loc><lastmod>2022-05-22T15:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voice-calls-between-edges</loc><lastmod>2022-05-22T14:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/common-module-version-check</loc><lastmod>2022-05-20T17:31:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=548adcc3-2834-493f-91b5-74bd13856d75&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2022-05-20T17:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/restricting-agents-from-seeing-other-agents-schedules-and-notes-in-genesys-cloud</loc><lastmod>2022-05-20T14:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/multiple-inbound-calls-in-one-conversation-id-1</loc><lastmod>2022-05-20T13:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/a-couple-of-questions-about-deferred-work</loc><lastmod>2022-05-20T00:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-integration-and-sf-urlpop</loc><lastmod>2022-05-19T21:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-actions-sos</loc><lastmod>2022-05-19T21:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/secure-pause-api-license-requirements-1</loc><lastmod>2022-05-19T18:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/looking-for-pureconnect-wfm-expert</loc><lastmod>2022-05-19T15:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/its-time-wemay-is-back</loc><lastmod>2022-05-19T14:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/audio-profiles-not-persistant</loc><lastmod>2022-05-19T14:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/did-you-knowyou-can-export-schedule-information</loc><lastmod>2022-05-19T13:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-audiohook-monitor-ga</loc><lastmod>2022-05-19T13:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/release-notes</loc><lastmod>2022-05-19T07:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/automated-meals-and-breaks</loc><lastmod>2022-05-18T23:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/updating-gamification-profiles-at-a-business-unit-level</loc><lastmod>2022-05-18T20:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/import-forecast</loc><lastmod>2022-05-18T19:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-for-may-18th-2022</loc><lastmod>2022-05-18T17:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/best-time-to-call-changing-outbound-contact-numbers-in-outbound-flow-to-make-number-uncallable</loc><lastmod>2022-05-18T14:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-weekly-release-notes-5182022</loc><lastmod>2022-05-18T13:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/have-you-ever-wanted-to-learn-about-intent-miner-on-genesys-cloud-you-can-on-beyond</loc><lastmod>2022-05-18T13:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disable-a-button-in-a-script</loc><lastmod>2022-05-18T10:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/can-a-supervisor-transfer-a-call-back-from-one-agent-to-another</loc><lastmod>2022-05-18T09:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/setting-a-default-wrap-up-code</loc><lastmod>2022-05-18T09:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/workspace-schedule-tab-returns-to-default</loc><lastmod>2022-05-17T19:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webrtc-using-webproxyzscaler</loc><lastmod>2022-05-17T19:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/modifying-prompts-without-having-to-re-publish-the-inbound-call-flow</loc><lastmod>2022-05-17T19:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/placing-calls-on-behalf-of-a-queue</loc><lastmod>2022-05-17T16:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/hold-time-ratio</loc><lastmod>2022-05-17T13:22:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=f4c2c9f4-8e18-4139-8b74-52f67019a509&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-05-17T10:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/activate-or-deactivate-an-emergency-group-by-call</loc><lastmod>2022-05-17T10:00:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=24b9d9c6-d414-40f8-8c82-9840490a16f4&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-05-17T07:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/archival-storage-limit</loc><lastmod>2022-05-17T01:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-maximum-occupancy-for-deferred-work</loc><lastmod>2022-05-17T00:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sign-up-now-genesys-cloud-wem-demo-series-1</loc><lastmod>2022-05-16T16:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/multi-tab-with-genesys-salesforce-lightening</loc><lastmod>2022-05-16T13:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/barge-in-function</loc><lastmod>2022-05-16T05:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/no-other-value-field-in-trunk-callid</loc><lastmod>2022-05-15T05:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-always-defaults-to-not-found-path-after-data-table-lookup</loc><lastmod>2022-05-13T21:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/browser-pop-up-when-sent-an-interaction</loc><lastmod>2022-05-13T19:05:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=79586e54-4281-44c3-b4f4-5cdb16f48fd9&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-05-13T18:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/different-time-off-limits-displayed-for-the-same-day-when-changing-the-view-from-month-to-year</loc><lastmod>2022-05-13T13:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-disable-direct-inbound-calls-did-while-in-a-acd-call</loc><lastmod>2022-05-13T11:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/workplan-configuration</loc><lastmod>2022-05-13T08:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/stuck-sessions-in-genesys-cloud</loc><lastmod>2022-05-13T07:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transfer-number-external-issue</loc><lastmod>2022-05-13T07:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-weekly-release-notes-5112022</loc><lastmod>2022-05-13T05:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-beta-adherence-reporting-widget</loc><lastmod>2022-05-13T04:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webrtc-via-proxy-using-tcp</loc><lastmod>2022-05-12T18:27:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=307&amp;MessageKey=906f746b-7e1b-46de-8702-c4e172d58122&amp;CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329</loc><lastmod>2022-05-12T17:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/future-release-update-export-and-import-forecasts-in-user-selected-time-zone</loc><lastmod>2022-05-12T17:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scheduled-coaching-and-attaching-interactions</loc><lastmod>2022-05-12T16:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-data-action</loc><lastmod>2022-05-12T14:40:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=d25627c4-b81d-4c99-9368-e164217aa194&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-05-12T07:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/custom-role</loc><lastmod>2022-05-11T15:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-for-may-11th-2022</loc><lastmod>2022-05-11T14:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/desk-phones-with-genesys-cloud</loc><lastmod>2022-05-11T06:55:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=06052954-b791-4bbb-987f-beeb47572abe&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-05-10T19:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-qa-episode-hybrid-media-orgs</loc><lastmod>2022-05-10T13:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/year-to-date-historical-adherence</loc><lastmod>2022-05-10T12:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/returning-calls-bypass-all-menuivr-options-and-go-straight-to-a-queue</loc><lastmod>2022-05-10T12:34:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=307&amp;MessageKey=bd91625e-9cc8-4d4a-b498-dc41cb17508f&amp;CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329</loc><lastmod>2022-05-10T11:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/retrieve-output-variable-from-script-in-architech</loc><lastmod>2022-05-10T07:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/prioritized-blind-transfer-using-script</loc><lastmod>2022-05-09T20:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/there-audible-visual-warning-for-the-customer-in-the-interaction</loc><lastmod>2022-05-09T17:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/shrinkage-and-adherence-export-preferences</loc><lastmod>2022-05-09T15:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/hybrid-media-org-questions-for-the-next-qa-show</loc><lastmod>2022-05-09T13:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-tempo-app-an-unexpected-error-occurred-on-both-iphone-and-android-versions</loc><lastmod>2022-05-09T01:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inherited-skills</loc><lastmod>2022-05-07T12:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/option-to-forward-and-answered-email-interaction</loc><lastmod>2022-05-07T08:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/rolespermissions</loc><lastmod>2022-05-07T07:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/menue-if-i-use-a-menue-in-an-inbound-flow-and-want-to-continue-with-the-flow-at-answer-no-what-is-the-best-way-to-do-this</loc><lastmod>2022-05-07T06:58:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=71d4fc0d-ef17-48c4-b486-519bb148e066&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2022-05-07T06:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/same-agent-routing-and-voicemail-cherry-picking-converting-from-five9</loc><lastmod>2022-05-07T00:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-usage-report-from-wednesdays-release</loc><lastmod>2022-05-06T13:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/macd-admin-profile-creation</loc><lastmod>2022-05-06T10:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/overflow</loc><lastmod>2022-05-06T09:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/forward-group-calls</loc><lastmod>2022-05-06T06:30:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=2dd0d8d8-1552-400c-9518-075bab62dc9b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-05-06T04:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/missing-phone-icon-under-home-page-interaction</loc><lastmod>2022-05-06T01:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-export-user-data-to-excel</loc><lastmod>2022-05-05T20:30:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=e9f1db83-db2e-411a-a5ff-a6316ce6f18e&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2022-05-05T20:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/authorized-organization-management-and-connection-session-timeout</loc><lastmod>2022-05-05T16:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sentiment-analysis-and-reporting</loc><lastmod>2022-05-04T23:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/useragent-logged-into-profile-using-google-chrome-and-microsoft-edge-at-the-same-time</loc><lastmod>2022-05-04T17:56:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=9147037d-2017-4066-b2bc-d9c1d5a095d7&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2022-05-04T13:47:22Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=c4364220-2f27-4635-8231-69e330a994ec&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2022-05-04T13:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dealing-with-messages-after-an-agent-leaves-for-the-day</loc><lastmod>2022-05-03T22:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/give-data-table-info-to-agent-while-doing-a-campaign-outbound-call</loc><lastmod>2022-05-03T16:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/acw-tracking</loc><lastmod>2022-05-03T15:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/automatic-timezone-mapping</loc><lastmod>2022-05-03T14:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/concurrent-logins-and-salesforce</loc><lastmod>2022-05-03T14:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/restricting-international-dialing</loc><lastmod>2022-05-03T14:34:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=307&amp;MessageKey=25816c99-5838-4d24-bcca-614a2da0d4c4&amp;CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329</loc><lastmod>2022-05-03T12:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/when-will-the-genesys-cloud-sip-softphone-be-deprecated</loc><lastmod>2022-05-03T07:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/contactable-time-sets-and-public-holidays</loc><lastmod>2022-05-03T04:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/beta-announcement-improved-wait-time-to-playback-and-download-recordings</loc><lastmod>2022-05-02T20:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/audit-viewer-events-older-than-14-days</loc><lastmod>2022-05-02T16:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/setting-expectations-with-ewt-or-piq</loc><lastmod>2022-05-02T16:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/issue-encountered-when-setting-up-a-second-call-center-in-esri-inc-salesforce</loc><lastmod>2022-05-02T15:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/greeting-before-routing-to-agent</loc><lastmod>2022-05-02T15:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/forecast-accuracy</loc><lastmod>2022-05-02T14:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/change-header</loc><lastmod>2022-05-02T13:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/create-an-email-interaction-400-the-request-could-not-be-understood-by-the-server-due-to-malformed-syntax</loc><lastmod>2022-04-29T17:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/not-found-agent-google-dialog-flow</loc><lastmod>2022-04-29T15:32:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=1ca79c20-8b88-4489-916c-100adcfd8260&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2022-04-29T14:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/groupteam-summary-of-evaluations</loc><lastmod>2022-04-29T14:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/intraday-monitoring-stats</loc><lastmod>2022-04-29T13:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/gdpr-update-in-bulk</loc><lastmod>2022-04-29T12:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/abandoned-calls</loc><lastmod>2022-04-29T11:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voicemail-wrap-up-not-timed-out</loc><lastmod>2022-04-29T08:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/delete-chat-messages</loc><lastmod>2022-04-29T00:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-connector-to-genesys-cloud-pto-requests</loc><lastmod>2022-04-28T20:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/checking-agent-available-with-skill</loc><lastmod>2022-04-28T19:43:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=ba4e24fa-e24e-4996-b2b6-8d40d352e4dc&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-04-28T19:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/customization-ui-widget-chat-v2</loc><lastmod>2022-04-28T17:56:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=ad74fc4c-e42f-4767-91ce-4f9b571c3980&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-04-28T17:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/get-ready-wemay-is-coming</loc><lastmod>2022-04-28T17:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/simple-rpa-from-genesys-into-home-grown-crm</loc><lastmod>2022-04-28T16:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/roles-adding-with-default-division-even-when-the-user-is-in-another-division</loc><lastmod>2022-04-28T15:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/click-to-dial-functionality-issue-tel-objects-no-longer-starting-call</loc><lastmod>2022-04-28T15:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/remove-callbacks-from-queue</loc><lastmod>2022-04-28T15:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/survey-data-export-free-form-responses</loc><lastmod>2022-04-28T14:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-web-surveys</loc><lastmod>2022-04-28T13:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-for-april-27th-2022</loc><lastmod>2022-04-28T13:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/set-your-emergency-address-when-working-remotely</loc><lastmod>2022-04-28T12:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/postpone-call-without-recycle-campaign</loc><lastmod>2022-04-28T08:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-lex-v2-bot-is-not-appearing-for-inbound-chat-flows</loc><lastmod>2022-04-28T02:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-data-table-permission-enhancements-on-hold</loc><lastmod>2022-04-27T16:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/identify-caller-based-on-ani-or-number-dialled</loc><lastmod>2022-04-27T15:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scheduling-individualteam-meetings-and-trainings-at-the-best-time</loc><lastmod>2022-04-27T14:04:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=c223f3d9-30a7-48f8-836c-f9caae717e66&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2022-04-27T13:07:12Z</lastmod></url><url><loc>https://community.genesys.com/discussion/duplicate-profiles-deletion-1</loc><lastmod>2022-04-27T13:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/more-view-changes-in-the-ui</loc><lastmod>2022-04-27T12:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-release-notes-february-23rd-2022</loc><lastmod>2022-04-27T08:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/last-weeks-roadmap-demo</loc><lastmod>2022-04-27T08:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-hybrid-media-orgs-beta-coming-soon</loc><lastmod>2022-04-26T18:59:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=307&amp;MessageKey=b2e5e5af-2b5a-44d1-83a4-70af8b75036a&amp;CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329</loc><lastmod>2022-04-26T18:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/analytics-workspace-can-an-interval-view-be-saved</loc><lastmod>2022-04-26T17:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/duplicate-profiles-deletion</loc><lastmod>2022-04-26T13:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-wem-bi-weekly-customer-demo-sessions</loc><lastmod>2022-04-26T13:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/share-calls-with-agent-without-evaluating</loc><lastmod>2022-04-26T11:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/content-search-on-topics</loc><lastmod>2022-04-26T11:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/what-can-i-setup-with-communicate-license</loc><lastmod>2022-04-26T10:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-messaging-4</loc><lastmod>2022-04-25T21:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/has-location-now-become-person-in-a-site-config</loc><lastmod>2022-04-25T21:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-surveys-expire</loc><lastmod>2022-04-25T16:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-server-directory-enumeration-the-directory-httpsloginmypurecloudieassets-is-open</loc><lastmod>2022-04-25T15:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/actions-based-on-flag-of-a-calling-list</loc><lastmod>2022-04-25T15:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voice-bot-read-each-digit-instead-of-whole-number</loc><lastmod>2022-04-25T14:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/queue-monitoring-in-salesforce-widget</loc><lastmod>2022-04-25T13:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-wem-bi-weekly-customer-demo-sessions-1</loc><lastmod>2022-04-25T07:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-requeue</loc><lastmod>2022-04-25T00:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-3</loc><lastmod>2022-04-25T00:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-2</loc><lastmod>2022-04-25T00:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-1</loc><lastmod>2022-04-25T00:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-priority</loc><lastmod>2022-04-25T00:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/supervisors-suddenly-unable-to-change-user-status</loc><lastmod>2022-04-22T18:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/applications-now-open-for-the-hris-integration-for-wfm-time-off-balances-feature-beta</loc><lastmod>2022-04-22T15:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wrap-up-codes</loc><lastmod>2022-04-22T13:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-stats-and-putting-customers-on-hold-and-interactions</loc><lastmod>2022-04-22T13:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/configuring-known-recurrent-agent-unavailability</loc><lastmod>2022-04-22T09:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/changes-to-the-phone-management-view</loc><lastmod>2022-04-22T07:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/anyone-aware-of-a-change-to-the-ui-in-the-people-applet</loc><lastmod>2022-04-21T20:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/oauth20-authentication</loc><lastmod>2022-04-21T16:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/automate-api-key-update-for-data-actions</loc><lastmod>2022-04-21T15:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sharing-evaluations-with-supervisors-or-someone-other-than-agent</loc><lastmod>2022-04-21T15:10:17Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-data-action-not-working-properly-for-a-collection-of-integers</loc><lastmod>2022-04-21T15:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/acd-call-for-mobile-application</loc><lastmod>2022-04-21T13:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/hris-api-beta</loc><lastmod>2022-04-21T09:21:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=a1c6a028-c3e5-401b-94d0-393c15cc7e11&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-04-21T00:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/stop-screen-pop-on-warm-or-cold-transfer</loc><lastmod>2022-04-20T22:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/save-record-option-missing</loc><lastmod>2022-04-20T20:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/conferencing-more-than-max-of-3-parties-to-acd-interaction</loc><lastmod>2022-04-20T18:26:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=307&amp;MessageKey=edd4dd30-2334-417d-8511-bba1b779fb6d&amp;CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329</loc><lastmod>2022-04-20T17:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-with-salesforce-integration</loc><lastmod>2022-04-20T16:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-for-april-20th-2022</loc><lastmod>2022-04-20T14:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/gamification-1</loc><lastmod>2022-04-20T13:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/china-call-center-regulation</loc><lastmod>2022-04-20T08:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/speech-and-text-analytics-voice-transcriptions-parse-into-business-format-for-end-user-power-bi-dashboard-in-real-time</loc><lastmod>2022-04-20T02:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/priority-settings</loc><lastmod>2022-04-19T20:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/content-search-exact-search</loc><lastmod>2022-04-19T19:36:20Z</lastmod></url><url><loc>https://community.genesys.com/discussion/limitation-in-campaign-setting</loc><lastmod>2022-04-19T16:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/options-for-1-did-that-supports-both-voice-and-sms</loc><lastmod>2022-04-19T15:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dashboard-background-and-font-colors</loc><lastmod>2022-04-19T13:22:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=4407bfd2-b092-4dde-b874-28641bc96169&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-04-19T12:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/odd-behavior-opening-extensions-from-phone-management</loc><lastmod>2022-04-19T07:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/restricting-call-forwarding-to-certain-destination-types</loc><lastmod>2022-04-19T05:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/microsoft-dynamics-crm-and-genesys-cloud</loc><lastmod>2022-04-18T18:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-messenger-send-email-notifications-to-customers</loc><lastmod>2022-04-18T15:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/access-the-transmission-headers-of-an-email</loc><lastmod>2022-04-18T13:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/facebook-messenger-integration-supports-the-facebook-handover-protocol</loc><lastmod>2022-04-18T07:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-set-specific-users-to-set-as-unable-to-call-idd-international-numbers</loc><lastmod>2022-04-18T07:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sending-multiple-email-auto-reply</loc><lastmod>2022-04-15T22:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-for-april-6th-2022</loc><lastmod>2022-04-15T22:11:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=6ca98399-1b3d-4ccd-b7f4-2d2323cb4d13&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2022-04-15T22:03:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=d6c2e614-7109-4e91-b3fb-99f1f6f67993&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2022-04-15T19:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/one-on-ones-in-work-plans-schedule-optimization</loc><lastmod>2022-04-15T18:29:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=a9f97e44-ab5a-4d30-b922-cca3fd878c5d&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-04-15T17:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/prioritizing-outbound-campaign-over-inbound-flow</loc><lastmod>2022-04-15T17:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/identify-a-guest-chat-offloaded-by-a-bot</loc><lastmod>2022-04-15T14:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/leaderboards-not-showing-anything</loc><lastmod>2022-04-15T13:41:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=6d7a171d-5ff9-4bab-89ad-5a0574f8fe95&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2022-04-15T10:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/best-practices-for-handling-inbound-callbacks-not-agent-created</loc><lastmod>2022-04-14T20:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/external-disconnects-captured-as-missed-calls</loc><lastmod>2022-04-14T18:20:12Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=307&amp;MessageKey=7f2f7999-be5c-472b-9fb3-7844a4134665&amp;CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329</loc><lastmod>2022-04-14T13:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-recording-retention-1</loc><lastmod>2022-04-14T13:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agentless-interaction-handling-and-closure</loc><lastmod>2022-04-14T12:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inline-images-in-canned-responses</loc><lastmod>2022-04-14T10:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bulk-interaction-closuredeletion</loc><lastmod>2022-04-14T09:12:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=02a52c72-2e23-4348-9c9e-d4ec30b13458&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-04-14T06:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inbound-emails-being-tagged-with-automatic-reply</loc><lastmod>2022-04-14T04:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/helpmypurecloudcom</loc><lastmod>2022-04-14T03:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-related-what-are-impacts-or-effects-of-shift-start-and-paid-duration</loc><lastmod>2022-04-14T01:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-can-i-pass-responses-to-genesys-from-within-dialogflow-web-messaging</loc><lastmod>2022-04-13T23:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-routing-ok-between-two-byoc-c-orgs-but-doesnt-show-up-in-interaction-view-and-doesnt-route-to-agent</loc><lastmod>2022-04-13T22:13:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=5478d3ab-0446-470e-95bc-f69a9b59ad79&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2022-04-13T20:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/notification-not-always-ringing</loc><lastmod>2022-04-13T19:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/filter-contacts-in-calling-list</loc><lastmod>2022-04-13T17:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/contest-winners</loc><lastmod>2022-04-13T15:37:23Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-for-april-13th-2022</loc><lastmod>2022-04-13T15:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/tag-a-call-recording-based-on-crm-data</loc><lastmod>2022-04-13T14:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/group-contact</loc><lastmod>2022-04-13T12:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-plugin-or-alternative-to-genesys-cloud-softphone-desktop-client-in-app-foundry</loc><lastmod>2022-04-13T07:24:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=649429b8-79cd-4db9-9027-09b8c5e2e54d&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2022-04-13T04:53:41Z</lastmod></url><url><loc>https://community.genesys.com/discussion/emergency-address-when-working-remotely-for-byoc-premises</loc><lastmod>2022-04-12T23:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-bulk-update-of-agent-auto-answer</loc><lastmod>2022-04-12T22:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/weekly-release-note-notification</loc><lastmod>2022-04-12T22:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cant-seem-to-get-callbacks-working</loc><lastmod>2022-04-12T21:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/unanswered-callbacks</loc><lastmod>2022-04-12T07:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/keep-getting-error-we-did-not-recognize-your-redirect-url</loc><lastmod>2022-04-11T22:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transcription</loc><lastmod>2022-04-11T21:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-qa-episode-betas-salesforce-and-3k-members</loc><lastmod>2022-04-11T21:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reminder-of-couple-feature-deprecation-on-agent-ui</loc><lastmod>2022-04-11T20:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/its-roadmap-webinar-time</loc><lastmod>2022-04-11T19:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/estimated-wait-time-accuracy-report</loc><lastmod>2022-04-11T19:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/hide-callerid-ani-from-agent-interface-when-receiving-inbound-calls</loc><lastmod>2022-04-11T15:20:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=753a4c71-9d34-4525-8e6f-0df260288e1a&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-04-11T14:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-and-sap-c4c-integration</loc><lastmod>2022-04-11T14:20:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=73bcf894-29d1-4512-99da-39be0d2f1cc6&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-04-11T13:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/development-feedback-module-performance</loc><lastmod>2022-04-11T13:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/hide-wrap-up-codes-in-salesforce</loc><lastmod>2022-04-11T10:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/nlu-for-genesys-cloud</loc><lastmod>2022-04-11T09:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/exporting-people-queues-from-the-genesys-pure-cloud</loc><lastmod>2022-04-11T08:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cobrowse-session</loc><lastmod>2022-04-11T03:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interactions-filter-for-screen-recorded-calls</loc><lastmod>2022-04-11T03:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/non-voice-interaction</loc><lastmod>2022-04-11T03:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dynamics-crm-webrtc-and-screen-recording</loc><lastmod>2022-04-10T17:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-communicate-for-ios</loc><lastmod>2022-04-10T17:16:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=fd55c8a9-0ae5-4155-bf86-5e1de2f26428&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2022-04-09T21:52:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=c40880ec-7117-4ea9-8aa4-9b4b7298fc6f&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-04-08T15:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trunk-used-by-an-outgoing-call-where-is-the-info-in-the-api</loc><lastmod>2022-04-08T14:12:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=9cb4758a-5181-43fe-a02c-29a2254b1bc7&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-04-08T12:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/copy-paste-roles-and-permissions-from-one-org-to-another</loc><lastmod>2022-04-08T11:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/caller-id-prioritized-caller-selection-2022-update</loc><lastmod>2022-04-08T10:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/coaching-scheduling-what-forecast-is-being-used</loc><lastmod>2022-04-08T10:06:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=77b41c2d-b143-4c38-aa25-ea10b51ac098&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-04-08T02:42:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=307&amp;MessageKey=a7b8eb76-55d9-4f56-8bd2-9553bbe2e837&amp;CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329</loc><lastmod>2022-04-08T01:46:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=307&amp;MessageKey=28bcb072-0425-4954-92b7-d7c6c8cdb0b6&amp;CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329</loc><lastmod>2022-04-07T20:20:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=307&amp;MessageKey=8486d0ce-349d-4cdc-92d1-c700b4f16cb7&amp;CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329</loc><lastmod>2022-04-07T16:57:42Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=94f3d434-0e4b-43ad-bf68-617b8c03f683&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2022-04-07T16:57:34Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=5f139c69-67db-4ef1-a659-9942653f9953&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-04-07T16:57:09Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=f7e3cf3a-4b8a-45e9-a185-2acbb2464408&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-04-07T16:57:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=133&amp;MessageKey=fa7f0b01-5ea0-4e87-9d37-b961c9fb6959&amp;CommunityKey=f6e20f73-2c94-4b44-be95-118216aafb4f</loc><lastmod>2022-04-07T16:56:59Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=7004019e-394d-48ba-ac04-85dc325d756f&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2022-04-07T16:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/resort-an-ongoing-campaign-after-new-records-are-added-to-the-contact-list</loc><lastmod>2022-04-07T06:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/developer-community-survey</loc><lastmod>2022-04-06T19:43:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=665725b2-a4e4-446b-95d9-086a3ddc019b&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2022-04-06T19:15:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=1d5be023-376c-4a02-9d95-75b71fa75c59&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-04-06T16:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-coaching-configuration-functionally-enhancement</loc><lastmod>2022-04-06T16:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/recording-storage-quota-per-user</loc><lastmod>2022-04-06T15:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/failing-getting-output-from-data-table-to-skill-an-conversation</loc><lastmod>2022-04-06T14:49:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=6c3f6244-08a2-45be-b090-a7dbc2ade317&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2022-04-06T14:06:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=2b8446c3-77da-4043-8e60-e386b1af6c93&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-04-06T13:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/tips-on-how-to-interpret-a-interaction-timeline</loc><lastmod>2022-04-05T22:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-get-the-callers-selected-language-via-api</loc><lastmod>2022-04-05T22:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/when-will-we-reach-3k-members-hurry-the-contest-starts-now</loc><lastmod>2022-04-05T18:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/estimated-wait-time-not-updating</loc><lastmod>2022-04-05T16:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webchat-fileuploads</loc><lastmod>2022-04-05T15:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/analytics-workspace-latest-update-32522</loc><lastmod>2022-04-05T15:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/single-sign-on-integration-with-okta-for-genesys-cloud</loc><lastmod>2022-04-05T15:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/analytics-workspace-ga-update-faqs-resources</loc><lastmod>2022-04-05T13:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/playing-a-wav-audio-if-agent-doesnt-pick-up-call</loc><lastmod>2022-04-05T12:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/qa-salesforcechateinstein</loc><lastmod>2022-04-04T20:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sso-integration-with-adfsazure-ad-auto-provisioning</loc><lastmod>2022-04-04T19:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-edge-standard-v3-ilomanagement-interfacebaseboard-mgmt-1</loc><lastmod>2022-04-04T19:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ssl-certificate-for-api-org-setup</loc><lastmod>2022-04-04T19:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/what-could-make-with-social-expression-channel</loc><lastmod>2022-04-04T18:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/report-agent-calls-per-queue</loc><lastmod>2022-04-04T18:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/prompt-quality-wav-file</loc><lastmod>2022-04-04T18:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dnc-list-limit</loc><lastmod>2022-04-04T18:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voicemaile-flows</loc><lastmod>2022-04-04T18:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-to-retreive-call-recording-status-while-on-live-call</loc><lastmod>2022-04-04T16:34:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=307&amp;MessageKey=e1cce4b3-1153-46ad-9824-fa2725be7539&amp;CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329</loc><lastmod>2022-04-04T15:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/eval-form-division-awareness</loc><lastmod>2022-04-04T15:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/restriction-on-profile-personal-details-section</loc><lastmod>2022-04-04T12:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/apiv2analyticsconversationsdetailsquery-participantname-1</loc><lastmod>2022-04-04T06:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/flow-outcome</loc><lastmod>2022-04-03T11:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/code-red</loc><lastmod>2022-04-03T11:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/delayed-answer-for-incoming-calls-disconnect-call-before-answering</loc><lastmod>2022-04-02T18:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/intent-miner-conversation-data</loc><lastmod>2022-04-02T18:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/morning-all-33122-alert-limits</loc><lastmod>2022-04-02T18:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/two-schedulers-only-one-can-save</loc><lastmod>2022-04-02T16:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/url-encoding-characters</loc><lastmod>2022-04-01T00:55:51Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-messaging-setup-questions</loc><lastmod>2022-03-31T20:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-messaging-enhancements</loc><lastmod>2022-03-31T20:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/automatically-call-api-when-call-is-finished</loc><lastmod>2022-03-31T18:25:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=cc9e6a2a-9125-4e51-b817-3b50a08ba879&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-03-31T15:49:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=1415b340-c35c-44e8-963e-6a0a14b1098d&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2022-03-31T12:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/best-practice-prod-vs-staging-flow-in-architect</loc><lastmod>2022-03-31T11:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/intercom</loc><lastmod>2022-03-31T04:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/unable-to-save-integration-twitter-platform</loc><lastmod>2022-03-31T02:57:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=20ba48dd-a220-4e39-ab77-5025035487ac&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2022-03-30T23:32:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=307&amp;MessageKey=bb93404d-941d-4715-b535-ed03a67f64f4&amp;CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329</loc><lastmod>2022-03-30T19:35:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=d5a01eee-b5aa-4d7e-a984-da789fafe952&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2022-03-30T17:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/where-do-connect-mpls</loc><lastmod>2022-03-30T15:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-for-march-30-2022</loc><lastmod>2022-03-30T15:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/introducing-our-new-look-coaching-ui</loc><lastmod>2022-03-30T14:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/one-sided-chats-customer-not-seeing-agent-messages</loc><lastmod>2022-03-30T14:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/take-a-look-at-our-latest-let-me-pick-your-brain</loc><lastmod>2022-03-30T08:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transferring-call-from-agent-ui-to-genesys-group</loc><lastmod>2022-03-30T06:21:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=284a791f-3f6e-45b8-8637-0df08ca9a796&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2022-03-30T06:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bot-flow-no-intent-use-case</loc><lastmod>2022-03-29T21:32:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=490cf6db-a6d8-416d-b9e8-6bf4bb37cb36&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-03-29T19:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-can-i-report-on-the-busiest-or-quietest-hour-of-the-working-day-for-webchat-or-phone</loc><lastmod>2022-03-29T19:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-question-workspace-permissions-rollout</loc><lastmod>2022-03-29T17:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-now-closed-ask-your-analytics-workspace-questions</loc><lastmod>2022-03-29T17:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/capture-user-input-when-asked-by-a-voice-bot-then-present-data-to-the-agent-via-script</loc><lastmod>2022-03-29T16:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-question-deferred-updates</loc><lastmod>2022-03-29T16:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-question-qa-process</loc><lastmod>2022-03-29T16:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-question-convenience-of-the-new-workspace</loc><lastmod>2022-03-29T16:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/verify-if-a-caller-is-already-saved-as-an-external-contact</loc><lastmod>2022-03-29T14:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat</loc><lastmod>2022-03-29T12:08:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=2413808e-4568-4e9d-bd98-24ea8bad6d35&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-03-28T22:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inbound-message-bot-flow-voice-input-timeout-stuck</loc><lastmod>2022-03-28T21:48:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=c6376ee4-cb40-4ef3-ba75-0f0e93afe512&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-03-28T21:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/assigning-pstn-numbers-to-outbound</loc><lastmod>2022-03-28T20:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/announcement-not-proceeding-with-recording-service-api-metadata-endpoint-annotation-deprecation</loc><lastmod>2022-03-28T20:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/we-need-your-help-wfm-focused-notifications-survey</loc><lastmod>2022-03-28T16:06:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=22ded22e-772a-4948-8ac0-17f0c6fc41de&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-03-28T07:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/columns-for-inbound-interactions-in-queues-performance-summary-view</loc><lastmod>2022-03-28T00:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-external-contacts-sync</loc><lastmod>2022-03-26T12:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-obtain-the-service-token-url</loc><lastmod>2022-03-25T20:47:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=307&amp;MessageKey=e234f28f-0905-449a-ab19-29c8749dafe5&amp;CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329</loc><lastmod>2022-03-25T20:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/coming-soon-new-analytics-workspace</loc><lastmod>2022-03-25T19:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calls-in-queue-after-hours</loc><lastmod>2022-03-25T19:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/911</loc><lastmod>2022-03-25T16:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/need-skill-to-follow-voicemail</loc><lastmod>2022-03-25T14:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sip-wrap-up-codes</loc><lastmod>2022-03-25T14:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/position-in-queue-notifications-based-on-media-type-in-blended-queues</loc><lastmod>2022-03-25T14:24:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=61fb4ba3-d03e-4905-b22d-f87755dc7527&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-03-25T09:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/volume-based-call-forwarding</loc><lastmod>2022-03-25T09:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/featuresenhancements-and-capabilities</loc><lastmod>2022-03-25T08:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/does-the-org-setting-allowed-ip-addresses-apply-to-telephony-traffic</loc><lastmod>2022-03-25T07:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/client-behavior-with-sso-integration</loc><lastmod>2022-03-25T01:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/input-timeout-in-bots-for-digital-messaging-channel</loc><lastmod>2022-03-24T23:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/in-queue-email-flows</loc><lastmod>2022-03-24T16:32:24Z</lastmod></url><url><loc>https://community.genesys.com/discussion/integration-of-home-grown-chat-bot-with-genesys-cloud</loc><lastmod>2022-03-24T16:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/questions-regarding-moving-mu-to-another-bu</loc><lastmod>2022-03-24T15:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/enforce-index-search-for-divisions</loc><lastmod>2022-03-24T14:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-analytics-workspace-starting-now</loc><lastmod>2022-03-24T12:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interactive-button-and-other-messaging-features</loc><lastmod>2022-03-24T10:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-release-notes-march-23rd-2022</loc><lastmod>2022-03-24T10:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-signature-1</loc><lastmod>2022-03-24T03:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-messaging-ivr-gather-senders-info</loc><lastmod>2022-03-23T21:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/introducing-multiple-customized-gamification-profiles</loc><lastmod>2022-03-23T20:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-byoc-trunk</loc><lastmod>2022-03-23T18:43:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=f260c4b7-4c95-4d6c-99f2-19a11cf4b75d&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2022-03-23T17:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/problem-with-the-integration-with-dialogflow-cx</loc><lastmod>2022-03-23T14:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/docusign-and-safe-send</loc><lastmod>2022-03-23T13:44:21Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=0b2868e3-bf3b-42ae-93e7-073730b7878f&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2022-03-23T13:18:33Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-historical-adherence-at-business-unit-level</loc><lastmod>2022-03-23T11:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cxfy-23-offer-updates-coming-soon</loc><lastmod>2022-03-23T06:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/downloading-architect-flows</loc><lastmod>2022-03-23T01:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/query-regarding-the-reporting-capabilities-of-bullseye-routing</loc><lastmod>2022-03-22T23:02:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=af7920e4-d9e3-4588-937f-5fec3a26ea18&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-03-22T20:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/thanks-for-joining-the-analytics-workspace-ama-part-1</loc><lastmod>2022-03-22T19:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-analytics-workspace-roll-out-communication</loc><lastmod>2022-03-22T18:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-ice-breaker</loc><lastmod>2022-03-22T17:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-the-prize-for-the-ama-will-work</loc><lastmod>2022-03-22T16:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-messaging-and-messagemessagebody</loc><lastmod>2022-03-22T15:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/in-queue-message</loc><lastmod>2022-03-22T13:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/looking-for-a-better-way-to-assign-roles-to-agents-and-supervisors</loc><lastmod>2022-03-22T12:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/gather-customer-info-in-message-inbound-flow</loc><lastmod>2022-03-22T11:46:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=8e942e0b-12f2-45ea-8fe8-1d61e4fc7e6f&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2022-03-22T07:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voicemail-feature-in-preferred-agent-routing</loc><lastmod>2022-03-21T20:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-march-22nd-new-analytics-workspace-feature</loc><lastmod>2022-03-21T16:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/forward-e-mail-to-the-other-address-from-the-inbound-email-flow</loc><lastmod>2022-03-21T16:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/business-day</loc><lastmod>2022-03-21T15:27:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=986568c2-a4ee-46c1-bccc-ebd4eec90907&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2022-03-21T15:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callback-functionality-holding-position-in-queue-not-so-sure</loc><lastmod>2022-03-21T14:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/get-day-of-week-from-collection</loc><lastmod>2022-03-21T14:33:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=434d5a04-20a0-4b2e-b9c9-d1735c365628&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-03-21T14:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-data-table-permissions-change-reverted</loc><lastmod>2022-03-21T13:36:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=170065ad-9050-46f1-b4a6-74563163d9ff&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2022-03-21T13:08:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=a4d7d222-35bf-4b4b-aee8-859518f93d06&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-03-21T13:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callback-of-calls-without-a-termination-code</loc><lastmod>2022-03-21T12:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/gc-sms-toll-free-number-to-support-inbound-voice-and-inbound-sms</loc><lastmod>2022-03-21T12:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/knowledge-intent-timeout-for-chat-v2-and-bot-flows</loc><lastmod>2022-03-21T11:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/division-details-per-division</loc><lastmod>2022-03-21T10:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dedicate-1-trunk-for-outbound-campaign</loc><lastmod>2022-03-20T01:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-match-against-dnis-in-architect</loc><lastmod>2022-03-20T00:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-wfm-time-off-types-and-exception-types-priorities</loc><lastmod>2022-03-18T19:46:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=c32884fb-27fb-4824-b444-dae9f74e444a&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-03-18T18:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scripter-usage</loc><lastmod>2022-03-18T17:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/using-embeddable-framework-apps-alongside-genesys-cloud-collaborate</loc><lastmod>2022-03-18T13:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webinars</loc><lastmod>2022-03-18T13:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dialogflow-actions-in-genesys-cloud</loc><lastmod>2022-03-18T08:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cx-contact-campaign</loc><lastmod>2022-03-17T22:44:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=21ff85ed-4e3a-4f0d-90a9-59a737697a20&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-03-17T16:53:30Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=fb2dae79-5894-4dec-b99e-7d7a33402637&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2022-03-17T16:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/moving-between-tasks</loc><lastmod>2022-03-17T15:41:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=152aa9ee-5f7c-48d2-8091-6ebd2b5366ad&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2022-03-17T14:14:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=9136a6b9-70f8-4f3a-9d44-e28048128642&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2022-03-17T14:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/participant-data-are-always-set</loc><lastmod>2022-03-17T13:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-outbound-forecasting</loc><lastmod>2022-03-17T13:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-release-notes-march-16th-2022</loc><lastmod>2022-03-17T12:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/extracting-evaluation-form-results</loc><lastmod>2022-03-17T07:42:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=7a2af203-c452-44dd-b84d-04c97ced5e06&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-03-17T04:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/downloading-sample-flow</loc><lastmod>2022-03-16T21:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-pass-non-string-variables-between-call-flows</loc><lastmod>2022-03-16T19:01:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=0d006165-1b78-46d7-bbf6-f54c796b80bd&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-03-16T10:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agentless-campaign-progress-stucks-when-calls-is-transfered-to-voicemail</loc><lastmod>2022-03-16T05:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/intent-miner-voice-transcript-template</loc><lastmod>2022-03-15T20:12:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=80fe64dd-6cba-400e-86e3-359c0647504f&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2022-03-15T20:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/faxing-with-an-audiocodes-fxs-gateway</loc><lastmod>2022-03-15T19:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/announcement-new-beta-hq-community</loc><lastmod>2022-03-15T15:26:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=aaba979d-fe83-4bb4-ae94-1be1a5e2a95e&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-03-15T10:47:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=307&amp;MessageKey=7826f5ab-7574-46f7-82a2-3cc41b778391&amp;CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329</loc><lastmod>2022-03-14T18:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/analytics-api-for-dnis</loc><lastmod>2022-03-14T18:28:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=307&amp;MessageKey=534a054e-39ce-4c97-9c0c-d64d9053b765&amp;CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329</loc><lastmod>2022-03-14T17:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-scheduled-callback</loc><lastmod>2022-03-14T16:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/phone-selection</loc><lastmod>2022-03-14T14:46:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=54101fc8-c4d3-4a32-a802-e14557a4b370&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2022-03-14T14:19:38Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=42234c16-446a-42ca-a7ec-b76e90b8735e&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-03-14T14:19:08Z</lastmod></url><url><loc>https://community.genesys.com/discussion/college-basketball-brackets-now-live</loc><lastmod>2022-03-14T14:16:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=b38c470a-266d-4f93-818f-e45430cec5b7&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2022-03-14T13:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voicemail-message-not-left-for-outbound-campaign</loc><lastmod>2022-03-14T09:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/integrate-two-adsf-servers</loc><lastmod>2022-03-14T06:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/setting-the-max-call-rate-on-external-trunk</loc><lastmod>2022-03-12T23:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/userdata-widget-v2</loc><lastmod>2022-03-12T02:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inspirations-is-not-inpirational</loc><lastmod>2022-03-11T18:52:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=ffdd904d-7680-4411-9da3-3ffca47dcd53&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2022-03-11T16:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-error-another-task-has-the-same-name</loc><lastmod>2022-03-11T15:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disconnected-email-interactions-still-show-as-live</loc><lastmod>2022-03-11T15:17:20Z</lastmod></url><url><loc>https://community.genesys.com/discussion/we-have-users-that-status-will-not-change</loc><lastmod>2022-03-11T13:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/max-priority</loc><lastmod>2022-03-11T08:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/canned-responses-5</loc><lastmod>2022-03-10T21:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-agents-screen-recording</loc><lastmod>2022-03-10T20:38:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=7992ef79-94f6-4a74-8d77-93ac075b18d8&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2022-03-10T20:33:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=65bb86fe-6871-4455-b2c7-714f8c92b01d&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-03-10T20:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trunk-between-2-organisations</loc><lastmod>2022-03-10T18:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-there-a-way-to-get-a-sample-of-interactions-to-review-and-not-just-every-interaction-in-a-queue-or-by-a-certain-agent</loc><lastmod>2022-03-10T15:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/recuperar-llamadas-archivadas</loc><lastmod>2022-03-10T13:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/leave-your-review-to-support-womens-month-1</loc><lastmod>2022-03-10T00:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/leave-your-review-to-support-womens-month</loc><lastmod>2022-03-09T23:58:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=369290a8-6985-43c9-ab32-646aaddfdf1d&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-03-09T23:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-find-character-first-occurrence-in-a-string</loc><lastmod>2022-03-09T16:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-release-notes-march-9th-2022</loc><lastmod>2022-03-09T14:40:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=6edba475-6924-453a-8a07-188c369bbefa&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2022-03-09T14:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/secure-ivr-payment-processors</loc><lastmod>2022-03-09T13:50:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=36b0004c-8d7d-43b4-830c-73985848dda0&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-03-09T13:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ie-and-wfm-on-prem</loc><lastmod>2022-03-09T12:35:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=4b515c9c-e2db-4ba7-beba-6b5d54c948e5&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-03-09T10:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/gdemo-co-browse-setup</loc><lastmod>2022-03-09T05:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/phone-selection-1</loc><lastmod>2022-03-09T00:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-to-multiple-genesys-cloud-email-addresses</loc><lastmod>2022-03-08T21:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voicemail</loc><lastmod>2022-03-08T18:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sso-returning-oh-no-something-went-wrong</loc><lastmod>2022-03-08T08:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-engage-qa-episode-analytics-workspace-prize-wall-above-average-joes</loc><lastmod>2022-03-07T19:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/secure-flow-for-agent-to-receive-a-cc-number-not-payment</loc><lastmod>2022-03-07T18:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-play-un-supported-language-with-architecture</loc><lastmod>2022-03-07T14:09:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=61e54dea-5923-4721-8059-5e2d80508a17&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-03-07T13:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/what-is-the-weight-of-a-skill-priority</loc><lastmod>2022-03-07T12:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/health-check-url-for-byoc-on-premise-edge</loc><lastmod>2022-03-07T09:51:54Z</lastmod></url><url><loc>https://community.genesys.com/discussion/request-phone-number-in-bot-flow-1</loc><lastmod>2022-03-07T09:22:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=4901980c-acad-4b1e-8d6a-56acca4207e8&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-03-07T05:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/return-end-user-back-to-the-startup-node-in-the-flow</loc><lastmod>2022-03-06T20:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/re-score-removes-the-evaluation-from-agent</loc><lastmod>2022-03-04T21:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/contract-requirement-intervals</loc><lastmod>2022-03-04T15:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/long-term-forecasting-3rd-party</loc><lastmod>2022-03-04T12:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scheduled-export-reporting</loc><lastmod>2022-03-04T10:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-generate-survey</loc><lastmod>2022-03-03T21:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dial-a-customer-back-within-an-outbound-interaction</loc><lastmod>2022-03-03T20:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/collaborate-app-notifications</loc><lastmod>2022-03-03T19:54:48Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=8f908920-d493-40af-ba5c-4b2fd079ccf5&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-03-03T18:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webchat-emojis-for-agents</loc><lastmod>2022-03-03T15:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/csat-survey-permissions</loc><lastmod>2022-03-03T01:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/fax-non-acd-size-limits</loc><lastmod>2022-03-02T20:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/quick-replies-chat-channel</loc><lastmod>2022-03-02T18:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-release-notes-march-2nd-2022</loc><lastmod>2022-03-02T16:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/average-time-between-interactions-for-agents</loc><lastmod>2022-03-02T15:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-screen-pop-integration-with-citrix-xendesktopxenapp</loc><lastmod>2022-03-02T10:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/accessing-a-bot-from-the-agent-ui</loc><lastmod>2022-03-01T23:33:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=19619ff5-6dfc-4243-945d-3d9b125ee592&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2022-03-01T06:20:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=f0ccd0dc-d8db-4ef5-b7a5-ab8eb9ddd8a7&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2022-02-28T21:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/users-on-physical-polycom-phone-have-incoming-calls-reportedly-ringing-busy</loc><lastmod>2022-02-28T17:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/community-recap-we-25th-feb-2022</loc><lastmod>2022-02-28T11:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/empathy-in-action-reducing-agent-stress</loc><lastmod>2022-02-27T00:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/event-reporting-within-ivr</loc><lastmod>2022-02-26T17:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callback-reporting-2</loc><lastmod>2022-02-26T17:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/send-sms-when-sms-interaction-ends</loc><lastmod>2022-02-26T17:13:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=9039f98e-115f-4f6a-a3cd-39dbbce58728&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-02-25T17:38:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=5d25681d-d43f-4f01-8421-d0119c1673c8&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-02-25T17:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/availability-of-reporting-on-flow-milestones</loc><lastmod>2022-02-25T16:31:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=4e4abc91-c4c6-46f6-ae0b-92056c89b52b&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2022-02-25T16:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/multi-language-survey</loc><lastmod>2022-02-24T14:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/custom-smtp-integration</loc><lastmod>2022-02-24T01:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/verify-customer-information-in-chat-flow</loc><lastmod>2022-02-24T01:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ways-to-extractexport-voice-and-email-interaction-recordings</loc><lastmod>2022-02-23T22:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/contest-update-only-79-more-members-to-go-vote-now</loc><lastmod>2022-02-23T21:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/50-members-away-a-few-spots-left-in-the-contest</loc><lastmod>2022-02-23T20:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calling-all-supervisors</loc><lastmod>2022-02-23T18:10:35Z</lastmod></url><url><loc>https://community.genesys.com/discussion/temporary-roll-back-of-french-sentiment</loc><lastmod>2022-02-23T16:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-weekly-release-notes-2232022</loc><lastmod>2022-02-23T14:13:27Z</lastmod></url><url><loc>https://community.genesys.com/discussion/does-anyone-have-an-issue-with-agents-accidently-transferring-a-customer-call-to-an-email-queue-instead-of-phone</loc><lastmod>2022-02-23T13:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/error-script-loading</loc><lastmod>2022-02-23T12:56:41Z</lastmod></url><url><loc>https://community.genesys.com/discussion/beta-available-predictive-routing-for-digital-channels</loc><lastmod>2022-02-23T10:38:41Z</lastmod></url><url><loc>https://community.genesys.com/discussion/build-a-chat-translation-assistant-with-the-aws-translate-service</loc><lastmod>2022-02-23T09:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/do-we-still-need-to-whitelist-all-aws-ip-address-for-webrtc-if-doing-ip-whitelisting-outbound-on-firewall</loc><lastmod>2022-02-23T01:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/add-outbound-field-to-conversation-details-data</loc><lastmod>2022-02-22T20:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/count-in-reverse-order</loc><lastmod>2022-02-22T20:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/separate-emails-on-same-topic</loc><lastmod>2022-02-22T19:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/finance-term-sign-off-and-credit-card-invoicing-project</loc><lastmod>2022-02-22T18:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bullseye-not-compatible-with-wfm</loc><lastmod>2022-02-22T17:40:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=17773fce-1d43-4b81-a6a4-38078d0d7f74&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-02-22T14:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/saving-to-a-data-table-from-a-script</loc><lastmod>2022-02-22T09:12:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=99ea3652-9448-464d-9395-4c3b3180af97&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2022-02-22T07:44:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=0caa13f2-78a2-4660-abc1-d48568fe50b5&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2022-02-22T07:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/number-plan-start-with-plus-sign</loc><lastmod>2022-02-21T22:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/planning-group-membership-if-user-is-member-of-queue-but-deactivated</loc><lastmod>2022-02-21T19:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/script-validation-vs-done-button</loc><lastmod>2022-02-21T19:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-there-a-way-to-route-the-email-to-the-case-owner-using-genesys-cloud-for-salesforce</loc><lastmod>2022-02-21T17:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dtmf-survey-sql</loc><lastmod>2022-02-21T16:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/post-call-suvery-for-outbound-call</loc><lastmod>2022-02-21T13:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-do-3-call-attempts-per-customer-using-preview-mode</loc><lastmod>2022-02-21T12:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/auto-reply-with-a-whatsapp-template-after-the-24-hours-from-last-message</loc><lastmod>2022-02-21T10:45:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=b6e7a686-4484-499b-a44f-5a3a54fe6fd1&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2022-02-21T08:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/why-doesnt-call-routing-support-extension-number</loc><lastmod>2022-02-21T03:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/send-sms-message-from-architect-in-queue-call-flow-after-abandoned-or-estimated-wait-time-too-long</loc><lastmod>2022-02-21T00:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bot-flow-interactive-with-users</loc><lastmod>2022-02-20T19:50:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=e13e78d7-8a2b-4730-853b-e8a0f16d164f&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-02-19T00:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/change-lenguage-voice-mail-box</loc><lastmod>2022-02-18T19:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/speechvoice-analytics-user-groups</loc><lastmod>2022-02-18T19:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/idle-time-between-preview-dials</loc><lastmod>2022-02-18T13:30:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=a787dde7-fffb-4652-85e9-5c8ddc43cd2b&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2022-02-18T09:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/list-of-all-languages-available-languages</loc><lastmod>2022-02-18T09:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-attachment-is-too-large</loc><lastmod>2022-02-18T05:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reputation-managementspam-flag-mitigation</loc><lastmod>2022-02-18T05:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/followed-the-genesys-resource-center-article-on-disabling-the-check-for-update-feature-on-the-genesys-desktop-app-but-the-changes-are-not-working</loc><lastmod>2022-02-18T01:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/end-chat-script-behavior</loc><lastmod>2022-02-18T01:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/on-a-simple-roster-how-do-you-display-which-staff-are-in-or-wfh</loc><lastmod>2022-02-17T19:13:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=8aa3b0e5-a675-45d5-8dc5-93c9fbbc132f&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-02-17T16:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/adherence-when-on-unpaid-meal-break</loc><lastmod>2022-02-17T15:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/saving-an-email</loc><lastmod>2022-02-17T08:53:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=cde7ca50-c6a8-4195-8fbf-9083ef544f35&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2022-02-17T07:39:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=bf954bd0-361f-484a-bb0a-5facbfeeba96&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2022-02-16T20:42:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=fe2a6aa4-3615-4028-a4bd-b4f5d11c5747&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-02-16T20:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/screen-capture-in-vdi-environment</loc><lastmod>2022-02-16T16:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inbound-msg-flow-bot-flow-intent-outcomes-problem</loc><lastmod>2022-02-16T16:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-release-notes-february-16th-2022</loc><lastmod>2022-02-16T15:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/time-off-balance-set-for-planning-group</loc><lastmod>2022-02-16T15:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-weekly-release-notes-2162022</loc><lastmod>2022-02-16T14:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/change-default-ringtone</loc><lastmod>2022-02-16T13:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-post-the-data-to-a-custom-fields-in-taskactivity-object-using-genesys-cloud-for-salesforce</loc><lastmod>2022-02-16T11:27:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=fe6c0a0b-55d5-494e-9a05-b04f6ad8a3ad&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-02-16T10:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/common-module-output-troubles</loc><lastmod>2022-02-15T23:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/gc-divisiontable-max-count</loc><lastmod>2022-02-15T21:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/survey-dynamix</loc><lastmod>2022-02-15T21:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/count-direct-calls-on-wfm-schedulling</loc><lastmod>2022-02-15T21:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/search-for-specific-word-in-email-subject-line</loc><lastmod>2022-02-15T19:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-sent-directly-to-genesys-pops-in-salesforce-but-no-activity-record-created</loc><lastmod>2022-02-15T18:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-asssistance-internal-chat-etc-within-embedded-clients</loc><lastmod>2022-02-15T18:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-activity-view-quality-management-widgets</loc><lastmod>2022-02-15T15:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/retryable-reason-codes-in-external-trunks-can-only-accept-sip-response-codes-from-500-599</loc><lastmod>2022-02-15T06:17:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=baf08495-da14-4e2d-acf4-849792c13aa4&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-02-14T23:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/password-expiry-notifications</loc><lastmod>2022-02-14T22:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-loop-action-iterate-over-each-element-in-an-array</loc><lastmod>2022-02-14T18:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/message-flow</loc><lastmod>2022-02-14T18:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/priority-on-internal-queue-transfer</loc><lastmod>2022-02-14T14:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/conference-calls</loc><lastmod>2022-02-14T14:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/best-options-for-c-suite-and-exec-admins</loc><lastmod>2022-02-13T23:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/once-an-email-interactionconversation-id-is-found-via-external-sort-when-going-back-to-performance-interactions-is-there-any-way-to-submit-that-specific-interactionconversation-id-and-see-the-entire-e</loc><lastmod>2022-02-13T21:34:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=ba4b258a-bb8b-4432-abf9-bb84515f7708&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-02-13T18:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/unassigned-did-numbers</loc><lastmod>2022-02-12T03:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/script-to-disablemake-user-inactive-after-a-period-of-time</loc><lastmod>2022-02-12T03:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scheduled-callback-script</loc><lastmod>2022-02-12T03:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-email-campaign</loc><lastmod>2022-02-11T15:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pub-sub</loc><lastmod>2022-02-11T05:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/debug-interaction-chat-messages-by-default</loc><lastmod>2022-02-11T05:44:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=dfea22d4-44c1-4d12-b478-4b166c8f1789&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-02-10T22:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-interaction-roster-ui-coming-soon</loc><lastmod>2022-02-10T21:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/log-out-delay</loc><lastmod>2022-02-10T18:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/external-contact-creation-participant-data</loc><lastmod>2022-02-10T01:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dialog-engine-slot-type-regex-e164-format</loc><lastmod>2022-02-10T01:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/can-an-agent-be-a-queue-member-but-not-receive-calls-in-that-queue</loc><lastmod>2022-02-10T00:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/speech-recognition-in-a-task-or-common-module</loc><lastmod>2022-02-09T23:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-alerts-for-queue-voicemail-waiting</loc><lastmod>2022-02-09T18:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-release-notes-february-9th-2022</loc><lastmod>2022-02-09T16:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-wem-update-enhanced-shift-history-to-display-what-changed-between-saves</loc><lastmod>2022-02-09T14:32:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=cb37be0b-7807-4a96-a263-0e840de912ac&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2022-02-09T14:11:02Z</lastmod></url><url><loc>https://community.genesys.com/discussion/removing-voicemail</loc><lastmod>2022-02-09T12:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/constant-refresh-prompts</loc><lastmod>2022-02-09T11:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/anonymise-incoming-calls</loc><lastmod>2022-02-08T23:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/using-grandstream-wp820-phones-on-genesys-cloud-byoc-premise</loc><lastmod>2022-02-08T23:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/environment</loc><lastmod>2022-02-08T15:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/update-column-in-contact-list</loc><lastmod>2022-02-08T13:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/looking-for-a-way-to-reference-not-found-outbound-variables-or-scape-the-string-literal-for-curly-braces-in-screenpop-scripts</loc><lastmod>2022-02-08T13:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/single-sign-on-zoho</loc><lastmod>2022-02-08T09:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/get-the-position-in-queue-as-a-variable</loc><lastmod>2022-02-08T06:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/report-calls-outside-opening-hours</loc><lastmod>2022-02-07T20:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ivr-flow-size</loc><lastmod>2022-02-07T20:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/create-a-new-quality-policy-page-enhancements</loc><lastmod>2022-02-07T19:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/where-do-i-find-flow-execution-id</loc><lastmod>2022-02-07T14:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/consult-transfer-via-script</loc><lastmod>2022-02-07T14:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/popping-a-voice-interaction-answered-in-salesforce</loc><lastmod>2022-02-07T09:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/management-unit-and-business-units-hard-limits-of-numbers-that-can-be-created</loc><lastmod>2022-02-07T09:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/time-off-message-pending-invalid-duration</loc><lastmod>2022-02-07T09:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/configuration-backup</loc><lastmod>2022-02-06T08:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/google-bot-integration-with-purecloud</loc><lastmod>2022-02-05T08:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-for-interviews-managing-access-controls-and-permissions</loc><lastmod>2022-02-04T20:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ray-baums-act-remote-e911-beta</loc><lastmod>2022-02-04T19:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reporting-on-historical-data-not-functioning-consistently</loc><lastmod>2022-02-04T16:21:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=d9f72895-5050-4f06-97f0-e58dcbdb4298&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-02-04T15:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/total-cost-of-implementing-sms</loc><lastmod>2022-02-04T15:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-release-notes-february-2nd-2022</loc><lastmod>2022-02-04T14:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wallboradquestions</loc><lastmod>2022-02-04T14:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/change-group-ringing-to-group-on-hold-music</loc><lastmod>2022-02-04T14:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/monitor-and-analyze-voicemail-messages</loc><lastmod>2022-02-04T14:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/communicate-users-cannot-transfer-to-queue</loc><lastmod>2022-02-04T13:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/individual-sms-routing</loc><lastmod>2022-02-04T06:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sms-routing-desktop-app-and-sf</loc><lastmod>2022-02-04T05:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-jump-to-the-middle-of-another-flow</loc><lastmod>2022-02-03T21:28:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=f74096d1-9709-4996-b985-877c812a712b&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-02-03T20:36:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=18aa0f01-02d2-49be-a7e1-6587f071602d&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-02-03T19:47:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=beeb2fd6-b1ac-4c07-9bcd-0e024c9e64fd&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-02-03T17:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bot-flow-return-confirmation-of-quick-reponses</loc><lastmod>2022-02-03T13:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-table-lookup-as-a-call-rule</loc><lastmod>2022-02-03T13:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/recording-policies</loc><lastmod>2022-02-03T12:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/conflict-preventing-schedule-publication</loc><lastmod>2022-02-03T12:18:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=e84f48cd-8b5c-4e53-880a-73ce1d5ca7b3&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2022-02-03T08:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/multiple-script-pop-up-in-one-call-flow</loc><lastmod>2022-02-03T06:01:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=c1ce2542-d73b-4572-829a-e6a799cf3c68&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-02-02T18:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/using-the-phonenumber-particpant-data-in-chat-flow-to-route-by-area-code</loc><lastmod>2022-02-02T17:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-integration-to-netsuite-crm</loc><lastmod>2022-02-02T14:23:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=23f6a781-9e47-4861-aa71-4d437063c32e&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2022-02-02T14:07:44Z</lastmod></url><url><loc>https://community.genesys.com/discussion/queue-activation-and-deactivation</loc><lastmod>2022-02-02T08:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/changing-the-date-format-for-view-exports</loc><lastmod>2022-02-02T05:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/australian-uk-nz-date-format</loc><lastmod>2022-02-02T04:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-genesys-right-for-us-11-vs-call-centre</loc><lastmod>2022-02-02T03:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/overall-customer-sentiment-score-calculation</loc><lastmod>2022-02-01T21:21:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=60e8c46a-58eb-46b5-8f52-43d96ebaef35&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2022-02-01T20:58:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=aaf38024-437f-4b3b-8d84-f3b343269464&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-02-01T18:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/evaluation-form-half-points</loc><lastmod>2022-02-01T16:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/export-organizations-within-genesys-cloud</loc><lastmod>2022-02-01T14:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dialog-engine-bot-flows-example</loc><lastmod>2022-02-01T14:09:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=be53ceca-5521-4908-884e-afc0d932f6d1&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-02-01T00:59:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=9ea3f250-d698-4979-97b1-fcb06fb52cc1&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-01-31T20:32:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=20339811-4c30-479a-a41b-e6f40e8874b2&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-01-31T17:46:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=3daa25d1-f9ca-4f36-928b-1257146772c2&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2022-01-31T17:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-qa-episode-estimated-wait-times</loc><lastmod>2022-01-31T12:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webrttclient</loc><lastmod>2022-01-31T10:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/port-information-for-byoc-cloud-from-user-laptop</loc><lastmod>2022-01-31T06:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/asr-assumption-of-numerical-input-at-ask-for-slot</loc><lastmod>2022-01-28T22:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/screen-capture-technology</loc><lastmod>2022-01-28T18:01:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=8c8ece60-d281-4bfa-b3ac-840ba2984b6b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-01-28T17:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-extension-for-chrome-click-to-call</loc><lastmod>2022-01-28T15:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/secure-pause-timer-removed-recently</loc><lastmod>2022-01-28T14:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/azure-ad-mapping-phone-number-to-extension-in-genesys-cloud</loc><lastmod>2022-01-28T14:13:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=053e49c0-d5f7-476c-bf58-d9d465726dad&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-01-28T11:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/blind-transfers-by-agents</loc><lastmod>2022-01-28T06:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-external-contact-sync-integration</loc><lastmod>2022-01-28T03:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sandoxtesting-environment</loc><lastmod>2022-01-28T03:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/attention-users-of-speech-and-text-analytics-beta-for-topic-mining-using-interaction-miner</loc><lastmod>2022-01-28T03:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-api-query-get-the-list-of-available-users-has-a-limitation</loc><lastmod>2022-01-28T03:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-messaging-ivr</loc><lastmod>2022-01-28T00:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/user-to-user-transfer-issue</loc><lastmod>2022-01-27T22:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chatemail-monitoring-and-takeover</loc><lastmod>2022-01-27T21:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ewt-calculations-what-questions-do-you-have</loc><lastmod>2022-01-27T19:26:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=83d3dce6-1b0a-49d5-9ffd-a43843bcad4d&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2022-01-27T16:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/the-3k-member-contest-could-close-any-day-now-submit-your-date-while-you-can</loc><lastmod>2022-01-27T16:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scipteropenurl-in-script-should-open-the-url-while-refreshing-the-same-tab-of-browser</loc><lastmod>2022-01-27T07:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/real-time-license-usage</loc><lastmod>2022-01-27T03:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-release-notes-january-26th-2022</loc><lastmod>2022-01-26T16:05:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=b944e799-fd49-4fbf-a512-903e289d094c&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2022-01-26T14:18:17Z</lastmod></url><url><loc>https://community.genesys.com/discussion/front-end-messages-fem-to-announce-it-outages</loc><lastmod>2022-01-26T09:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voicemail-detection-in-preview-dialing</loc><lastmod>2022-01-26T03:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/evaluate-expressions-dynamically</loc><lastmod>2022-01-25T19:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/possible-to-send-interactions-report-to-sftpftp-folder</loc><lastmod>2022-01-25T18:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/slowness-and-general-system-issues</loc><lastmod>2022-01-25T14:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-are-you-going-to-use-the-new-add-skill-and-add-priority-tools</loc><lastmod>2022-01-24T22:08:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=4d00a580-3e54-4dac-a36f-1a13d3a80224&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-01-24T17:29:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=c3e3e430-cf7c-43a4-9991-ee0eb1bcecd4&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-01-24T17:27:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=5e56aac5-77be-46e0-9eb9-56ef59c79a55&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-01-24T16:20:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=0c488f52-baf9-49e7-85b9-780fbd5bfbdb&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-01-24T13:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/issues-with-pop-webrtc-phone-window-for-salesforce-cti-users</loc><lastmod>2022-01-24T09:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-for-azure-assing-roles-to-users</loc><lastmod>2022-01-22T22:24:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=a4731ff6-47f2-42cc-805c-24d16a711a0b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-01-22T20:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calls-being-dropped-when-reaching-voicemail</loc><lastmod>2022-01-21T21:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/average-productivity-per-agent-per-day</loc><lastmod>2022-01-21T17:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-clear-a-stuck-interaction</loc><lastmod>2022-01-21T17:27:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=d906027b-c0a1-4b32-82e9-7dfd98fd1ea4&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-01-21T16:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scheduled-call-backs-1</loc><lastmod>2022-01-21T16:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scheduled-sms-callback</loc><lastmod>2022-01-21T16:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/opt-out-of-survey-with-salesforce-contacts</loc><lastmod>2022-01-21T15:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reporting-on-coachingmonitoring-in-progress-interactions</loc><lastmod>2022-01-21T13:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/changes-to-call-transfers</loc><lastmod>2022-01-21T12:49:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=fe148b26-69f2-4512-919b-97e07fe740b5&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2022-01-20T23:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/custom-fields-in-external-contacts</loc><lastmod>2022-01-20T22:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/block-outbound-calls-not-in-campaign</loc><lastmod>2022-01-20T21:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/post-call-survey-3rd-party-andor-other-work-arounds</loc><lastmod>2022-01-20T21:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/twitter-integration-with-platform</loc><lastmod>2022-01-20T20:17:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=2ccc72fb-8844-4a50-bb6c-126f61f47178&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-01-20T19:48:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=e3044925-f73c-4d79-b37d-9549a9a3fe06&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2022-01-20T19:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dial-by-extension</loc><lastmod>2022-01-20T17:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/system-outage-alerts</loc><lastmod>2022-01-20T16:39:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=337c3438-2a4c-42e8-a313-a49b25b9a433&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-01-20T16:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sms-data-action-sender-name</loc><lastmod>2022-01-20T15:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/can-i-add-message-when-an-agent-put-a-call-on-hold</loc><lastmod>2022-01-20T15:19:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=39484807-94c8-47ff-9645-e51f318ec9fc&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-01-20T14:00:54Z</lastmod></url><url><loc>https://community.genesys.com/discussion/angular-issue-owaiting-metric-not-showing-properly</loc><lastmod>2022-01-20T13:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-call-time-zone-control</loc><lastmod>2022-01-20T12:05:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=9d85f9c2-6dbd-40c9-84a7-2046ba470e0f&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-01-20T11:52:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=9562674c-1014-4ab6-8047-7d3719a13c6c&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-01-20T11:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dialog-engine-intents</loc><lastmod>2022-01-20T05:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/different-wrap-up-rule-for-last-attempt</loc><lastmod>2022-01-20T05:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/did-numbers-updating-comment-field-for-a-single-did</loc><lastmod>2022-01-19T20:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/forward-an-email-attachment-does-not-send</loc><lastmod>2022-01-19T20:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/directory-external-contacts-limit-visibility-of-contacts-by-divisions</loc><lastmod>2022-01-19T18:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-block-certain-phone-numbers-to-be-dialed-by-agents</loc><lastmod>2022-01-19T16:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-release-notes-january-19th-2022</loc><lastmod>2022-01-19T15:58:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=fa9b271b-a8f1-40e6-a1af-978bf6058a07&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2022-01-19T14:07:04Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-to-back-up-configuration</loc><lastmod>2022-01-19T11:09:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=d28a6249-2a14-45a3-be80-8aed270a7c9b&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2022-01-19T10:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/use-an-existing-email-address-from-the-main-domain-for-email-routing-on-genesys</loc><lastmod>2022-01-19T02:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/integration-with-free-switch</loc><lastmod>2022-01-19T02:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/contacting-in-voice-timeline</loc><lastmod>2022-01-18T22:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/while-targeting-secondary-skills-system-doesnt-consider-primary-skill-agent</loc><lastmod>2022-01-18T21:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-reply-routing</loc><lastmod>2022-01-18T13:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/import-only-e164-formate-numbers-from-saleforce</loc><lastmod>2022-01-18T07:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voice-of-qa</loc><lastmod>2022-01-18T05:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pet-id-database-lesson-3-where-is-it</loc><lastmod>2022-01-18T05:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/quality-management-permissions</loc><lastmod>2022-01-18T05:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/installing-genesys-cloud-for-windows-and-best-practices-for-install-and-updates</loc><lastmod>2022-01-18T05:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/environment-file</loc><lastmod>2022-01-18T05:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/routing-zendesk-chats-into-genesys-cloud</loc><lastmod>2022-01-18T04:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/remote-interaction-disconnection-reporting</loc><lastmod>2022-01-17T13:26:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=0c534fac-12aa-4e9c-8f4d-17cb5b9e03e3&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2022-01-16T13:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reverse-bullseye-routing</loc><lastmod>2022-01-14T18:02:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=5159538f-3717-42de-bfff-ce7225ad2262&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2022-01-14T16:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sharing-scheduled-reports-in-wfm</loc><lastmod>2022-01-14T12:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/integration-to-cisco-cucm-sip-trunks</loc><lastmod>2022-01-14T09:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/repeat-caller-report</loc><lastmod>2022-01-14T07:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-release-notes-january-12th-2022</loc><lastmod>2022-01-13T17:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/external-contacts-separating-groups</loc><lastmod>2022-01-13T15:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/forecasting-sl-gos-in-wfm</loc><lastmod>2022-01-12T22:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/did-you-knowyou-can-track-agent-attrition</loc><lastmod>2022-01-12T21:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webrtc-browser-support</loc><lastmod>2022-01-12T20:02:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=7f3ba2e4-031b-4439-a49a-8b3e9782a985&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-01-12T18:20:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=cbf7b35b-2aab-4c55-8f5e-22581c563c9b&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2022-01-12T17:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/give-high-priority-for-a-customer-number-who-has-tried-to-call-us-many-times-during-the-day</loc><lastmod>2022-01-12T15:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-and-cx</loc><lastmod>2022-01-12T14:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-weekly-release-notes-1122021</loc><lastmod>2022-01-12T14:19:05Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transfer-call-using-polycom-key</loc><lastmod>2022-01-11T19:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-there-a-way-to-list-or-show-all-the-assigned-queues-for-a-agent-in-the-people-profile</loc><lastmod>2022-01-11T16:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/microsoft-direct-routing-deprecation-for-sip-all-fqdns-starting-march-1rst-2022</loc><lastmod>2022-01-11T15:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/quick-reply</loc><lastmod>2022-01-11T14:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/time-off-limits-and-plans</loc><lastmod>2022-01-10T21:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-there-a-document-showing-how-a-phone-connects-to-genesys-cloud</loc><lastmod>2022-01-10T18:55:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=9469fcae-5fc4-4852-9cb6-dd9a2e7e2240&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-01-10T18:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webrtc-episode-of-the-qa-show</loc><lastmod>2022-01-07T15:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-it-possible-to-record-only-conversation-between-agent-and-customer</loc><lastmod>2022-01-07T14:50:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=7247ede6-86a3-4bd1-a9c9-1920801ff209&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-01-07T14:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/skilling-metrix-export</loc><lastmod>2022-01-07T03:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/skill-based-routing-2</loc><lastmod>2022-01-07T01:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/use-the-new-add-agent-name</loc><lastmod>2022-01-06T19:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/serious-agent-abuse-vectorbug</loc><lastmod>2022-01-06T17:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agents-on-interaction-show-as-idle</loc><lastmod>2022-01-06T16:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/identify-when-speech-recognition-and-dtmf-were-used-in-architect-1</loc><lastmod>2022-01-06T16:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/menu-dial-by-extension-to-outside-number</loc><lastmod>2022-01-06T16:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/tracking-agent-attrition-new-feature</loc><lastmod>2022-01-05T09:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-desktop-app-1</loc><lastmod>2022-01-05T02:55:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=61f1ca1d-ca1e-4509-9a0c-172a634f97f2&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2022-01-04T23:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/why-is-the-ideas-portal-better-than-a-los-angeles-freeway</loc><lastmod>2022-01-04T23:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/caller-id-name-being-stripped-by-carrier</loc><lastmod>2022-01-04T21:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dashboards-and-wallbaords</loc><lastmod>2022-01-04T16:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/could-you-vote-for-my-idea</loc><lastmod>2022-01-03T20:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/updating-existing-users-via-bulk-import</loc><lastmod>2022-01-03T18:04:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=b0d470e3-ace6-4a5e-ad62-ca903474db80&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2022-01-03T15:45:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=a7aa9e21-5a0c-4e48-b0d1-5925dd8eeb24&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2022-01-03T14:43:32Z</lastmod></url><url><loc>https://community.genesys.com/discussion/on-hold-music-ppl-and-prs-licenses-uk</loc><lastmod>2021-12-31T16:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/phone-trunk-not-connected</loc><lastmod>2021-12-31T08:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-edge-pairing</loc><lastmod>2021-12-31T08:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/login-page-dnssec-issues</loc><lastmod>2021-12-31T03:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/extract-additional-attributes-off-the-the-sip-refer-header</loc><lastmod>2021-12-31T03:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transfer-from-one-flow-to-another</loc><lastmod>2021-12-31T03:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/internal-chat-using-salesforce-integration</loc><lastmod>2021-12-31T03:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/speech-and-text-analytics-api-phrases-and-sentiment-trend-1</loc><lastmod>2021-12-31T02:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/question-about-genesys-cloud-via-ssl</loc><lastmod>2021-12-31T02:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-recording-4</loc><lastmod>2021-12-31T02:20:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=fbd9ee17-bc8f-4e6c-a415-eb1ec4cd8320&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-12-31T01:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sending-polycom-device-information-through-genesys-to-redsky</loc><lastmod>2021-12-30T21:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/campaign-recycle-and-scheduled-callbacks</loc><lastmod>2021-12-30T18:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/campaign-recycling</loc><lastmod>2021-12-30T15:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-desktop-app</loc><lastmod>2021-12-30T11:11:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=7aca5714-d794-4851-ae9d-f8d818bdfdc2&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-12-29T21:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/expression-editor-language</loc><lastmod>2021-12-29T20:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-do-you-plan-and-organize-your-holiday-closures-using-schedule-groups-and-schedules</loc><lastmod>2021-12-29T18:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/passing-data-from-script-to-secure-flow-and-back</loc><lastmod>2021-12-28T03:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/get-specific-data-from-email-body-and-ideally-transform-it-into-a-callback</loc><lastmod>2021-12-27T08:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/estimated-wait-time-calculation</loc><lastmod>2021-12-27T08:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/integration-with-freshdesk-getting-error</loc><lastmod>2021-12-24T13:03:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=cff8f7bf-3c2a-4805-9910-a936fc68e7ae&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2021-12-23T21:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/helpmypurecloudcom-search-not-working</loc><lastmod>2021-12-23T17:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/byoc-cloud-encryption</loc><lastmod>2021-12-23T04:15:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=35ef5bad-6215-43c8-84e3-e899d9b555f5&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-12-22T21:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/github-examples-or-best-practices-on-screen-pop</loc><lastmod>2021-12-22T21:16:25Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-12222021</loc><lastmod>2021-12-22T19:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bullseye-routing-question-1</loc><lastmod>2021-12-22T17:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/want-to-learn-more-about-interaction-recording</loc><lastmod>2021-12-22T15:13:48Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-release-notes-december-22nd-2021</loc><lastmod>2021-12-22T14:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pull-interactions-list-is-it-has-matchingsting-match-participant-data</loc><lastmod>2021-12-22T12:05:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=5747ed3a-df0a-438b-921e-57d92fe9ce49&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2021-12-22T09:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/question-about-genesys-cloud-webhook-integration</loc><lastmod>2021-12-21T23:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wd-issue-showing-agent-as-logged-out-when-not</loc><lastmod>2021-12-21T23:07:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=4bfae160-edc4-47cb-96f3-9f296a6a78f5&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2021-12-21T21:31:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=1cfc7ca7-ef1d-4351-bcb3-13dba93b3467&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-12-21T14:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cant-make-outbound-calls</loc><lastmod>2021-12-21T13:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/after-call-recording-policy</loc><lastmod>2021-12-21T13:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wrap-up-codes-api</loc><lastmod>2021-12-21T11:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/skill-based-routing-3</loc><lastmod>2021-12-20T19:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/embed-salesforce-components-as-iframe-in-script-or-interaction-widget-1</loc><lastmod>2021-12-20T14:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-route-call-back-scheduled-calls-to-the-agent-who-scheduled-it-in-outbound-campaign-1</loc><lastmod>2021-12-20T14:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/seasons-greetings-from-us-all</loc><lastmod>2021-12-20T12:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/can-i-see-if-a-customer-opted-out-of-the-call-recording</loc><lastmod>2021-12-17T19:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/does-the-recording-during-waiting-invades-privacy-is-it-possible-to-trigger-call-recording-only-after-an-agent-answers-the-call</loc><lastmod>2021-12-17T18:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/business-units-consolidation</loc><lastmod>2021-12-17T11:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/counting-number-of-idle-agents-from-different-queues</loc><lastmod>2021-12-17T10:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/deselecting-phone</loc><lastmod>2021-12-17T04:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/contact-list-creation-about-phone-type-attribute</loc><lastmod>2021-12-16T18:15:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=deae46f1-5d87-45f2-86c9-68de035b134f&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-12-16T05:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interactions-export-masking-the-remote-column</loc><lastmod>2021-12-16T04:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/welcome-to-our-newest-community-members</loc><lastmod>2021-12-15T18:18:54Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=988c8f53-be6d-471c-82f0-812443916957&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-12-15T18:03:51Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-call-from-chat</loc><lastmod>2021-12-15T16:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/schedule-history-with-workplan-rotations</loc><lastmod>2021-12-15T16:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-release-notes-december-15th-2021</loc><lastmod>2021-12-15T15:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/users-are-getting-error-for-analytics-and-they-are-not-able-to-view-their-ques-activity</loc><lastmod>2021-12-15T15:01:37Z</lastmod></url><url><loc>https://community.genesys.com/discussion/using-sentiment-analysis-within-bots</loc><lastmod>2021-12-15T14:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/standard-v3-standby-edge-repair</loc><lastmod>2021-12-15T08:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-deprecation-of-process-builder</loc><lastmod>2021-12-15T02:33:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=528f5bcf-cb1a-4463-a211-e3f415bbfb46&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-12-14T20:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-possible-share-named-and-concurrent-licences-in-one-organization</loc><lastmod>2021-12-14T20:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-integration</loc><lastmod>2021-12-14T19:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/supported-flows-by-architect</loc><lastmod>2021-12-14T18:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/youre-invited-to-the-community-ugly-sweater-zoom-party</loc><lastmod>2021-12-14T12:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/permissions-for-organization-settings-admin-screen</loc><lastmod>2021-12-14T09:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/part-2-need-skill-to-follow-voicemail</loc><lastmod>2021-12-13T23:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-network-readiness-browser-supported</loc><lastmod>2021-12-13T23:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/internal-chats-removal</loc><lastmod>2021-12-13T21:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-in-gamification-multiple-custom-profiles</loc><lastmod>2021-12-13T15:50:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=2fee5c11-5c71-46a2-a9a3-ef690c79f8e9&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-12-10T20:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/customer-aws-lambdalex-executing-in-customer-aws-us-east-region-and-gc-org-running-in-us-west</loc><lastmod>2021-12-10T19:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interactions-with-conversation-time-5-1030-minutes-showing-abandoned</loc><lastmod>2021-12-10T19:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/queue-callbacks-auto-answered</loc><lastmod>2021-12-10T19:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voice-transcription-pci-compliance</loc><lastmod>2021-12-10T18:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-recording-stop-call-recording-mid-call</loc><lastmod>2021-12-10T16:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/time-off-limits-1</loc><lastmod>2021-12-10T14:26:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=653b6bdb-13fd-4a41-979e-87f818c12eeb&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2021-12-10T13:52:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=567c42da-b7ab-4648-8fda-c7ed54a3f61b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-12-10T09:27:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=fc6cff79-1176-49c9-8c8f-dfbb8c2f1fae&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-12-10T06:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/customers-hear-a-brief-music-before-connecting-to-an-agent-for-outbound-calls</loc><lastmod>2021-12-09T19:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reporting-metrics-for-topics-matched-in-interactions</loc><lastmod>2021-12-09T19:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/predictive-engagementchatbot</loc><lastmod>2021-12-09T18:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-messenger-is-there-a-way-to-pass-data-from-one-state-to-another-state-in-message-flow</loc><lastmod>2021-12-09T16:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-there-a-way-to-pass-data-from-a-web-page-to-web-messager-before-speaking-with-a-customer</loc><lastmod>2021-12-09T16:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-to-know-who-has-modified-the-object</loc><lastmod>2021-12-09T15:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/blank-performance-view-screens</loc><lastmod>2021-12-09T11:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/import-csv-for-external-contacts-with-custom-fields-1</loc><lastmod>2021-12-08T22:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/skill-based-routing-for-outbound-calls</loc><lastmod>2021-12-08T17:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-release-notes-december-8th-2021</loc><lastmod>2021-12-08T15:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-beta-adherence-notification-permissions</loc><lastmod>2021-12-08T12:59:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=ac6efe9f-0fbb-4fe7-bb11-f27245625370&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-12-08T11:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/did-you-knowyou-can-change-the-activity-length-from-the-shift-view</loc><lastmod>2021-12-08T10:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-messenger-1</loc><lastmod>2021-12-08T10:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disabling-automatic-updates-on-hardware-edges</loc><lastmod>2021-12-08T00:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/integrating-third-party-task-lists-as-queues-in-genesys-cloud</loc><lastmod>2021-12-07T21:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/utilization-max-capacity</loc><lastmod>2021-12-07T19:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-screen-pop-issues</loc><lastmod>2021-12-07T19:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/home-grown-crm-integration-with-genesys-cloud</loc><lastmod>2021-12-07T19:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-there-a-way-to-auto-initiate-web-messenger</loc><lastmod>2021-12-07T14:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/script-input-validation</loc><lastmod>2021-12-07T13:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/monitor-interaction-priorities-real-time</loc><lastmod>2021-12-07T13:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-performace-filter-on-skill</loc><lastmod>2021-12-07T13:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/get-external-contact-per-id-within-externalsystemurl-1</loc><lastmod>2021-12-07T08:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/shift-preference</loc><lastmod>2021-12-07T07:53:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=c1cadbca-d5dd-4941-86c4-f7253fa103db&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2021-12-06T23:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/youre-invited-to-the-community-ugly-sweater-zoom-party-1</loc><lastmod>2021-12-06T19:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disregard-language-skill-when-routing</loc><lastmod>2021-12-03T22:54:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=e13ab670-3b5e-4f11-b9f4-1bfc5a81867b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-12-03T20:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interaction-view-permission</loc><lastmod>2021-12-03T20:11:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=8f827e81-c36b-4af3-87a4-605adc1d00ff&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-12-03T18:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/meeting-scheduler-offline-time-by-team</loc><lastmod>2021-12-03T16:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-release-notes-december-1st-2021</loc><lastmod>2021-12-03T13:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/remove-the-default-greeting-please-stay-on-the-line-while-we-connect-you-to</loc><lastmod>2021-12-03T10:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/lex-integration-error-failed-to-validate-amazon-lex-integration-feature-not-enabled</loc><lastmod>2021-12-03T09:58:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=72e2d2a9-106b-47da-8391-40938a0806de&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-12-03T04:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/qa-episode-above-average-joes</loc><lastmod>2021-12-02T21:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/speech-text-analytics-gamification-and-learning-now-available-in-wem-add-on</loc><lastmod>2021-12-02T16:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/workforce-engagement-management</loc><lastmod>2021-12-01T19:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/when-changing-a-schedule-that-is-used-by-several-schedule-groups-is-there-a-way-to-show-all-the-affected-groups</loc><lastmod>2021-12-01T16:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/when-bringing-on-new-hires-how-do-you-find-and-assign-the-best-schedules</loc><lastmod>2021-12-01T16:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transfer-a-call-on-behalf-of-a-queue</loc><lastmod>2021-12-01T15:06:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=dcbac812-5514-40f9-897c-1aaa07437f67&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2021-12-01T15:05:01Z</lastmod></url><url><loc>https://community.genesys.com/discussion/login-expiration</loc><lastmod>2021-12-01T12:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-create-callback</loc><lastmod>2021-12-01T09:50:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=2b544f89-4f51-4a8f-9840-65d76f123475&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-12-01T07:15:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=29dfc03b-95d1-4aac-be33-dc834aa4d702&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-12-01T06:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/filter-interactions-by-nul-value</loc><lastmod>2021-12-01T05:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/routing-ivrwave-file</loc><lastmod>2021-11-30T17:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-it-possible-to-block-usersip-addresses-from-using-our-web-chat</loc><lastmod>2021-11-30T17:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/did-porting-location-blank</loc><lastmod>2021-11-30T14:19:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=787cde8e-21b9-41fd-864d-148262e8801a&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2021-11-30T13:34:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=eeea88c5-159b-44c0-a0e7-e97f75a2931f&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2021-11-30T12:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bcs-client-for-network-readiness-assessment</loc><lastmod>2021-11-30T08:57:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=08e40189-5211-4807-9bc5-d899e3468cfb&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2021-11-30T01:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-call-center-settings-disappear-in-setup</loc><lastmod>2021-11-29T22:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-notifications-for-vms-groupsflows</loc><lastmod>2021-11-29T17:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callback-customer</loc><lastmod>2021-11-29T14:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/campaign-sequence-continues-from-where-left-off-next-day</loc><lastmod>2021-11-29T14:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-scheduling-stopped-working</loc><lastmod>2021-11-29T13:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-to-modify-create-dashboards-1</loc><lastmod>2021-11-28T21:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-integration-with-cognigy-ai-bot</loc><lastmod>2021-11-26T18:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/message-routing-scheduling</loc><lastmod>2021-11-26T02:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/alerting-on-agents</loc><lastmod>2021-11-25T21:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-login-with-mfa-multi-factor-authentication</loc><lastmod>2021-11-25T10:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disconnected-metrics</loc><lastmod>2021-11-25T08:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scheduled-exports-no-longer-working</loc><lastmod>2021-11-24T21:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/assign-a-value-to-an-attribute-from-a-script</loc><lastmod>2021-11-24T20:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/common-module-limitations-in-flows</loc><lastmod>2021-11-24T20:06:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=8430dbff-7067-4392-84b7-960979bd68be&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-11-24T18:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-release-notes</loc><lastmod>2021-11-24T18:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-campaign-status-doesnt-change-when-activating-or-deactivation-campaign-in-salesforce</loc><lastmod>2021-11-24T17:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transfer-from-flow-to-flow</loc><lastmod>2021-11-24T16:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/unable-to-make-a-call-from-purecloud-sip-softphone-due-to-protocol-timeout</loc><lastmod>2021-11-24T06:35:31Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=6896d867-fc9f-4434-868c-ffc2fe44d35e&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-11-24T03:25:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=92173c1d-3c0b-46ec-b645-6ac213028434&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-11-24T00:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/automation-of-contact-list-upload-to-genesys-cloud-dialer</loc><lastmod>2021-11-23T23:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/rpa-for-dss-pci</loc><lastmod>2021-11-23T23:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-knowledge-search</loc><lastmod>2021-11-23T20:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/division-level-filtering-with-canned-responses</loc><lastmod>2021-11-23T20:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/no-telephony-on-new-android-app-and-communicate-is-not-allowing-to-set-outbound-calls</loc><lastmod>2021-11-23T19:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dialog-engine-masking-customer-input</loc><lastmod>2021-11-23T17:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/intraday-monitoring-sla</loc><lastmod>2021-11-23T12:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-link-scheduled-callback-outbound-call-with-original-inbound-call</loc><lastmod>2021-11-23T06:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agents-automatically-being-placed-on-hold-during-call-with-customers</loc><lastmod>2021-11-23T02:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/determine-when-a-call-disconnectsexits-1</loc><lastmod>2021-11-23T01:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bulk-import-email-templates</loc><lastmod>2021-11-22T22:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/desktop-app-vs-web-app</loc><lastmod>2021-11-22T21:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-there-a-way-to-assign-a-webrtc-phone-a-did-number</loc><lastmod>2021-11-22T21:26:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=e3a4b357-aa06-4ea8-8795-576c8f7e5437&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-11-22T20:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-integration-with-multiple-salesforce-orgs</loc><lastmod>2021-11-22T14:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/can-we-use-regular-expression-wild-chracter-under-architeture-function-contains</loc><lastmod>2021-11-22T14:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-weekly-release-notes-user-status-aggregate-query-filter-limits</loc><lastmod>2021-11-22T10:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/where-did-the-log-in-and-log-out-data-go</loc><lastmod>2021-11-22T01:16:24Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-or-code-command-to-export-then-import-data-settings-users-skills-pretty-much-everything</loc><lastmod>2021-11-19T17:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-service-data-action-collection-nested-in-input-contract</loc><lastmod>2021-11-19T17:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-auto-response</loc><lastmod>2021-11-19T17:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interaction-timeline</loc><lastmod>2021-11-19T17:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-assign-a-skill-to-a-call-back-scheduled-during-an-interaction</loc><lastmod>2021-11-19T17:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/routing-queue-voicemail-to-external-contact</loc><lastmod>2021-11-18T19:59:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=fefde47a-4563-48e7-837e-d73481a431b1&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-11-18T19:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webchat-questions</loc><lastmod>2021-11-18T18:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/change-date-format-in-different-language-in-contact-list</loc><lastmod>2021-11-18T18:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/integration-to-slack</loc><lastmod>2021-11-18T18:09:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=37a2a498-a721-438d-a626-1099d21e9ca9&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2021-11-18T18:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/campaign-auto-notification</loc><lastmod>2021-11-18T16:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/policy-to-assign-evaluation</loc><lastmod>2021-11-18T16:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-release-notes-november-17th-2021</loc><lastmod>2021-11-18T14:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-byoc-cloud-network-assessment</loc><lastmod>2021-11-18T05:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/informative-conversation-roster-beta</loc><lastmod>2021-11-18T02:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/language-selection-issues</loc><lastmod>2021-11-17T21:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/forecast-after-hours-have-changed</loc><lastmod>2021-11-17T18:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agentless-campaign-need-to-dial-dial-2-numbers-that-should-happen-conference</loc><lastmod>2021-11-17T18:42:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=e5297fad-7369-4ac3-b8ec-e3debb10b341&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2021-11-17T18:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/need-to-have-a-public-method-to-update-agent-name-section-from-genesys-java-sdk</loc><lastmod>2021-11-17T18:11:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=9c3da69d-3c13-472e-9e3a-ce40392096c4&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2021-11-17T14:09:47Z</lastmod></url><url><loc>https://community.genesys.com/discussion/when-does-alerting-timeout-start</loc><lastmod>2021-11-17T04:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/customizing-fields-for-external-contacts</loc><lastmod>2021-11-17T04:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voice-mail-reading-for-unread-count</loc><lastmod>2021-11-17T04:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-api-integration-error</loc><lastmod>2021-11-17T04:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/tracking-success-of-data-dip</loc><lastmod>2021-11-17T04:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/exporting-interactions-view</loc><lastmod>2021-11-16T13:01:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=c366a30f-946f-46c9-8ba2-37951b2217ac&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-11-16T05:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/byoc-404-not-found</loc><lastmod>2021-11-16T03:05:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=705f681d-f935-49b1-bc0a-eaf85e335fca&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-11-16T00:44:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=d484ca9c-9809-45d6-9e36-5a11ecfd254d&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-11-16T00:32:59Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=91283245-4035-44a7-883c-893533e8c696&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-11-16T00:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/tls-sip-trunking</loc><lastmod>2021-11-15T16:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-byoc-cloud-firewall-requirement</loc><lastmod>2021-11-15T13:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/gensys-byoc-source-ip-address-restruction</loc><lastmod>2021-11-15T12:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/skill-amendment-for-calls-in-a-queue</loc><lastmod>2021-11-14T22:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ivr-self-service-and-agent-assisted-payment-integration</loc><lastmod>2021-11-14T21:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/the-screen-record-and-voice-record-policy</loc><lastmod>2021-11-12T17:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/recording-of-direct-calls-inboundoutbound</loc><lastmod>2021-11-12T17:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/configure-utilization-at-the-agent-level</loc><lastmod>2021-11-12T13:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/predictive-engagement-limit-change</loc><lastmod>2021-11-12T08:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/flow-outcome-limit-change</loc><lastmod>2021-11-12T08:33:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=22fb0cec-80d5-436e-bbeb-98f80a1b4f18&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2021-11-11T20:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-byoc-with-microsoft-teams-direct-routing-sip-connection-example</loc><lastmod>2021-11-11T19:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/secure-pause-audit-trail</loc><lastmod>2021-11-11T18:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disabling-queues-so-we-dont-lose-historical-data</loc><lastmod>2021-11-11T17:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-would-you</loc><lastmod>2021-11-11T17:15:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=480107a9-6961-4f24-af2d-ef934a93c0f7&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-11-11T15:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dialing-2nd-number-in-contact-list</loc><lastmod>2021-11-11T14:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sms-inbound-routing-ignoring-que</loc><lastmod>2021-11-11T14:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-forecasting-1</loc><lastmod>2021-11-11T13:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/recycle-outbound-campaigns-using-api-and-architect</loc><lastmod>2021-11-11T02:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-with-microsoft-cloud-pc</loc><lastmod>2021-11-11T02:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/forecast-after-hours-have-changed-1</loc><lastmod>2021-11-10T20:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/conversation-priority-and-score</loc><lastmod>2021-11-10T18:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/welcome-new-members-intros-are-in-order</loc><lastmod>2021-11-10T16:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/byoc-cloud-fax-issues</loc><lastmod>2021-11-10T15:27:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=7534b700-2e59-4767-a993-4afa090dd4f5&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2021-11-10T14:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-invoke-phone-number-2-on-contact-list-for-outbound-campaigns</loc><lastmod>2021-11-10T12:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calling-all-workforce-engagement-management-customers</loc><lastmod>2021-11-10T10:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/research-on-learning-and-coaching-practices</loc><lastmod>2021-11-09T15:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/research-on-learning-and-coaching-practices-1</loc><lastmod>2021-11-09T15:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-export-list-of-all-users-their-departments</loc><lastmod>2021-11-08T22:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/external-metrics-in-gamification-beta-1</loc><lastmod>2021-11-08T18:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/external-metrics-in-gamification-beta</loc><lastmod>2021-11-08T18:15:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=aaa379b4-3012-40a7-a529-fca6694e4def&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-11-06T06:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/okta-login-for-genesyssalesforce</loc><lastmod>2021-11-05T12:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/route-to-agents-to-maximise-revenue-retention-csat-outcomes</loc><lastmod>2021-11-05T09:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ports-and-services-for-webrtc-phones-under-byoc-cloud</loc><lastmod>2021-11-05T02:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/emails-with-addresses-in-the-to-and-bcc-fields</loc><lastmod>2021-11-04T22:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sending-an-interaction-to-a-queue-based-on-ani</loc><lastmod>2021-11-04T20:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/assigning-permissions</loc><lastmod>2021-11-04T20:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/conversation-detail-interval</loc><lastmod>2021-11-04T16:12:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=e219b768-6c71-4218-8349-787b278506e1&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-11-04T15:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-sms-substitutions</loc><lastmod>2021-11-04T13:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/introducing-assessments-in-learning-modules</loc><lastmod>2021-11-04T13:35:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=e5afe4e0-ec82-4328-9a88-88f9e6d911da&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-11-04T12:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/participation-needed</loc><lastmod>2021-11-04T10:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/aws-private-link</loc><lastmod>2021-11-04T09:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-create-the-performance-views-with-predefined-filters-that-will-be-available-for-other-users</loc><lastmod>2021-11-04T06:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cannot-include-flow-outcomes-in-a-common-module-set-compatible-with-in-queue-flows</loc><lastmod>2021-11-04T05:47:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=1f6d6725-2f44-4f28-8b3a-971f666d4495&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2021-11-03T22:58:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=22e8bec1-b72e-4600-8658-3bdf1b3db028&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-11-03T21:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/qm-evaluation-form-agent-acknowledgement</loc><lastmod>2021-11-03T17:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/500-members</loc><lastmod>2021-11-03T17:06:17Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=64f7a5c9-90d7-410c-8bf1-e8268d84439b&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-11-03T15:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/download-screen-recording-and-audio-into-one-video-file</loc><lastmod>2021-11-03T15:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-release-notes-november-3rd-2021</loc><lastmod>2021-11-03T14:04:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=92860e1b-18ba-4085-904a-d38989522850&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2021-11-03T13:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/hiding-queues-while-allowing-of-behalf-queue</loc><lastmod>2021-11-02T23:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/the-clear-cache-option-while-rebooting-edges-to-boost-the-performance-voting</loc><lastmod>2021-11-02T22:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/using-genesys-api-inside-embedded-framework</loc><lastmod>2021-11-02T22:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-messaging-sizing-on-a-mobile-device-1</loc><lastmod>2021-11-02T20:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/finduserbyid-function-preferred-agent-routing</loc><lastmod>2021-11-02T19:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/issues-with-purecloud-on-salesforce-lightning</loc><lastmod>2021-11-02T17:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/start-campaign-via-api</loc><lastmod>2021-11-02T16:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bot-flows-in-the-interactions-performance-view</loc><lastmod>2021-11-02T14:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outboundvariable-not-being-passed-to-script</loc><lastmod>2021-11-02T13:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-api-error</loc><lastmod>2021-11-02T07:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/core-services-dns</loc><lastmod>2021-11-02T00:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-byoc-ip-address-range</loc><lastmod>2021-11-02T00:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-and-sevenrooms-reservation-platform</loc><lastmod>2021-11-01T22:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/finding-call-recordings-resource-center</loc><lastmod>2021-11-01T16:56:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=91b7a125-2a71-4ca1-9120-017ac8196e3f&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-11-01T15:39:18Z</lastmod></url><url><loc>https://community.genesys.com/discussion/congrats-to-mascot-champion-designer-stephania-c-gutierrez-creator-of-genius</loc><lastmod>2021-11-01T14:46:46Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=cb9ba61d-1b64-4e5c-b6fc-35d2ab8fd225&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-11-01T10:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-for-salesforce-omni-channel-feature</loc><lastmod>2021-11-01T06:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-there-a-limit-on-departments-and-titles-displayed-in-the-directory-view</loc><lastmod>2021-10-31T21:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/issues-when-moving-agent-from-one-management-unit-to-another</loc><lastmod>2021-10-29T11:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-and-improved-ideas-lab-all-previous-idea-numbers-and-hyperlinks-now-invalid</loc><lastmod>2021-10-29T08:31:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=17d25098-4398-4655-a39e-ad76c65f1525&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-10-28T20:46:36Z</lastmod></url><url><loc>https://community.genesys.com/discussion/you-might-win-a-25-gift-card-vote-for-your-favorite-mascot-design-to-enter-the-drawing</loc><lastmod>2021-10-28T20:37:33Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=16b71502-e4f3-448e-b081-0644711eb4e5&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2021-10-28T19:22:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=e7d42689-9b2c-4c32-b4d6-ed3bd59a192e&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-10-28T18:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/show-real-time-transcription-on-genesys-cloud-desktop-agent</loc><lastmod>2021-10-28T16:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/issues-when-moving-agent-from-one-management-unit-to-another-1</loc><lastmod>2021-10-28T15:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-channel-automatic-responses-to-interactions</loc><lastmod>2021-10-28T02:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dynamics-crm-ticket-openclosed</loc><lastmod>2021-10-27T23:32:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=60b9e7db-ae9a-44e8-b3b9-bc4ab40a7851&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2021-10-27T19:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disable-quotes-messages</loc><lastmod>2021-10-27T16:19:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=133&amp;MessageKey=d2a819a6-4a47-4eb8-8cfc-3a58fa11682a&amp;CommunityKey=f6e20f73-2c94-4b44-be95-118216aafb4f</loc><lastmod>2021-10-27T15:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/issues-with-screen-recording-when-using-usb-c-docking-stations</loc><lastmod>2021-10-27T14:09:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=40204100-a282-4846-af20-96a74944505f&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2021-10-27T13:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/did-you-knowyou-can-view-and-copy-to-your-clipboard-summary-calculations-for-statistics-in-a-specific-schedule-using-the-schedule-summary</loc><lastmod>2021-10-27T12:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/average-handle-time-aht-handled-vs-answered-calls</loc><lastmod>2021-10-27T02:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-use-slop-regex-to-capture-entry</loc><lastmod>2021-10-26T19:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/holiday-forecasting</loc><lastmod>2021-10-26T18:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-status-not-updating-properly</loc><lastmod>2021-10-26T16:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/after-unlocking-the-pc-the-headset-is-no-longer-recognized</loc><lastmod>2021-10-26T10:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-download-a-completed-survey-form</loc><lastmod>2021-10-26T07:51:22Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=92d44a92-641a-43cb-9118-351df1d8a0cb&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2021-10-25T22:29:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=7a9b41f0-5ec7-433e-81ab-bf2711d827bc&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-10-25T20:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/json-custom-fields-null</loc><lastmod>2021-10-25T19:58:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=61b574f5-6a34-4550-84ae-bc7093f4ab4a&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2021-10-25T19:47:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=325&amp;MessageKey=e6f47845-3ec3-4634-8970-f1c59ca14c81&amp;CommunityKey=243620e0-b9c0-4f12-8d47-46b5131107d5</loc><lastmod>2021-10-25T18:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agentless-campaign-dialing-a-gc-group</loc><lastmod>2021-10-25T18:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-qa-show-episode-22</loc><lastmod>2021-10-25T14:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/number-of-reference-keys-for-a-data-table</loc><lastmod>2021-10-25T14:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/time-off-planning</loc><lastmod>2021-10-25T13:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-dialer-mark-contact-as-already-called</loc><lastmod>2021-10-25T12:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/apis-for-showing-detailed-report-for-the-selection-of-the-evaluation-forms-1</loc><lastmod>2021-10-25T11:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-queue-assignment-report</loc><lastmod>2021-10-25T07:38:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=e7ba47e9-ba97-4b25-b491-7ed4defdcb17&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-10-25T06:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-relic-service-1</loc><lastmod>2021-10-25T02:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/access-to-directory-in-admin-ui</loc><lastmod>2021-10-24T23:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/recording-a-user-prompt-from-an-external-phone</loc><lastmod>2021-10-24T23:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-campaign-for-genesys-trunk-testing</loc><lastmod>2021-10-24T22:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/out-of-hours-voicemail-to-on-call-agent</loc><lastmod>2021-10-23T21:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/changing-from-in-email-response</loc><lastmod>2021-10-23T17:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat-20-widget-customizations-language-and-customer-logo-or-add-company-name</loc><lastmod>2021-10-23T16:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/where-can-i-find-the-definition-for-the-headers-selection-in-the-queue-activities-agent-tab</loc><lastmod>2021-10-23T02:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transfer-to-flow-inter-division</loc><lastmod>2021-10-23T01:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-there-a-way-to-list-all-agents-belonging-to-a-queue-or-division</loc><lastmod>2021-10-22T19:01:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=c9eda540-21b9-473b-af7c-35cd39730173&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-10-22T17:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/live-monitoring-agents</loc><lastmod>2021-10-22T16:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callback-caller-id</loc><lastmod>2021-10-21T21:57:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=cbc77185-746c-42af-9e0e-b7e0c0cf1bcc&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-10-21T20:41:42Z</lastmod></url><url><loc>https://community.genesys.com/discussion/only-one-week-left-vote-for-your-favorite-mascot</loc><lastmod>2021-10-21T20:36:57Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=331fcb49-687a-4b82-a7d5-d8f8ebafc1a4&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-10-21T18:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/why-callback-was-abandoned</loc><lastmod>2021-10-21T17:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-it-possible-to-transfer-a-call-back-into-the-queue-but-with-a-different-skill</loc><lastmod>2021-10-21T16:11:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=2ae13389-d237-40b5-802f-2c50a0a4377d&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-10-21T14:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wem-poll-help-us-make-better-content-for-you</loc><lastmod>2021-10-21T10:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/conversation-detail-on-calls-1158-past-midnight</loc><lastmod>2021-10-20T19:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/mixing-and-matching-metrics</loc><lastmod>2021-10-20T18:25:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=8e1118ce-d58f-4558-93af-fe216e4972eb&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-10-20T17:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/parse-customer-details-to-webmessaging</loc><lastmod>2021-10-20T14:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-is-now-live</loc><lastmod>2021-10-20T14:07:30Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wem-ama-ice-breaker-favorite-drink-in-the-morning</loc><lastmod>2021-10-20T13:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/simulate-a-genesys-cloud-chat-button-on-any-website</loc><lastmod>2021-10-20T12:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cast-your-vote-appfoundry-community-pitch-competition</loc><lastmod>2021-10-20T12:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/schedule-alerts</loc><lastmod>2021-10-20T09:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-configure-rtp-port-ranges-between-edges-and-sbcs</loc><lastmod>2021-10-20T07:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-chat-widget-v2-using-html-to-make-a-schedule-decision</loc><lastmod>2021-10-20T06:32:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=b39a4dfa-94ac-4bfd-992a-1b3dea2ff2fe&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-10-19T23:16:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=478c68b2-1343-4c76-bf26-abbf8826495d&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-10-19T19:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/admin-vs-master-admin</loc><lastmod>2021-10-19T17:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/password-expiration-behavior</loc><lastmod>2021-10-19T17:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/contact-list-api</loc><lastmod>2021-10-19T14:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/create-closed-message-audio-sequence-based-on-schedule</loc><lastmod>2021-10-19T09:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-quality</loc><lastmod>2021-10-19T08:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-sms-text</loc><lastmod>2021-10-19T08:04:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=94db142f-3325-4f1b-a33f-8ab2ab360d61&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-10-19T06:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interactions-voice-vs-chat</loc><lastmod>2021-10-18T21:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/communicate-user-calls-being-auto-answered</loc><lastmod>2021-10-18T16:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-single-sign-on</loc><lastmod>2021-10-18T09:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/queue-performance-display-option-to-hide-empty-rows</loc><lastmod>2021-10-18T07:27:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=a2f0f7cf-5d5f-4ad6-89c4-53838bd210ca&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-10-18T06:43:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=fcc1163f-3bf0-471a-9545-745f9d64c900&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2021-10-18T00:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/enable-shift-start-time-variance-from-week-to-week</loc><lastmod>2021-10-17T22:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/saving-emails</loc><lastmod>2021-10-16T23:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-messenger-automatically-send-connected-agent-details</loc><lastmod>2021-10-16T15:16:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=4f2c657c-5489-41f4-bdc2-825b9f19a6d0&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-10-16T11:02:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=06c61e15-a550-4c83-b803-bae66c037368&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-10-15T20:52:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=9c887c99-7a98-4766-9bbb-c03603cabc8f&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-10-15T20:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/emergency-groups-for-chat-questions</loc><lastmod>2021-10-15T18:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-question</loc><lastmod>2021-10-15T17:09:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=5be9346e-596a-49af-b95f-ec83d6d9d1ea&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2021-10-15T12:07:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=50238b73-2cfc-40ba-839d-a2ec9c2c5b8d&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-10-15T09:58:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=bd6ec1dc-fd7b-42ee-9f4c-c355886c8a09&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-10-15T00:57:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=d0575e4c-02cb-46e7-89f7-fc0c2c7c0584&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-10-15T00:51:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=769e8c26-3b73-42d7-8b8c-2a01a8bfd262&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-10-14T19:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/meet-greet-quality-assurance-and-compliance-ama-experts</loc><lastmod>2021-10-14T19:03:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=233d40fa-d5ad-45ea-9161-589702fca911&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-10-14T07:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/any-of-you-found-a-way-to-record-a-prompt-on-the-fly-through-a-call-flow</loc><lastmod>2021-10-14T00:30:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=6c66fc65-7ce8-4268-828d-08733fc82dde&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-10-13T22:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/release-link-transfer-issue</loc><lastmod>2021-10-13T21:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-data-action-1</loc><lastmod>2021-10-13T21:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dialog-engine-voice-channel-tts-requirement</loc><lastmod>2021-10-13T21:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/azure-token-oath-time-duration</loc><lastmod>2021-10-13T14:17:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=72e51cb7-7cff-4e53-8d63-407e55a578d8&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2021-10-13T13:19:10Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=3099bbc0-2c68-47b1-a21f-49d57eb05e59&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-10-13T12:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/questions</loc><lastmod>2021-10-13T06:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/re-zero-out-transfering-out-of-voicemail</loc><lastmod>2021-10-13T01:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/unable-to-edit-oauth-client-after-specifying-divisions-on-a-role</loc><lastmod>2021-10-12T22:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/prevent-transcripts-until-agent-enters-phone-transaction</loc><lastmod>2021-10-12T17:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/azure-active-directory-questions</loc><lastmod>2021-10-12T15:26:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=674c86e3-fbcb-4be4-b584-6c36dea223a4&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-10-12T11:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/flagged-conversations-got-un-flagged-after-few-days</loc><lastmod>2021-10-12T10:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat-queue</loc><lastmod>2021-10-12T10:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/during-an-interaction-the-call-automatically-placed-on-hold-for-many-times</loc><lastmod>2021-10-12T08:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/polycom-sip-phone-for-byoc</loc><lastmod>2021-10-12T00:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-monitoring-1</loc><lastmod>2021-10-11T22:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disable-button-on-script-page</loc><lastmod>2021-10-11T20:50:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=0a5fb26e-5e8d-42c8-8c63-f1a769e83eb2&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-10-11T15:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/export-data-to-mysql</loc><lastmod>2021-10-11T14:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/looking-for-someone-in-the-guide-using-location-tab</loc><lastmod>2021-10-11T13:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transfer-to-group-from-inbound-message-flow</loc><lastmod>2021-10-11T13:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-permissions-1</loc><lastmod>2021-10-11T02:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/third-party-integrations</loc><lastmod>2021-10-11T02:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/occupancy-genesys-definition</loc><lastmod>2021-10-10T05:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/delete-specific-recording</loc><lastmod>2021-10-09T12:21:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=cdca1057-7f48-44e6-a008-238a74a329c1&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-10-08T17:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/join-us-on-the-20th-october-for-our-next-ama-event-on-the-subject-of-quality-assurance-and-compliance-1</loc><lastmod>2021-10-08T08:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/prioritizing-outbound-campaigns-over-inbound-workflow</loc><lastmod>2021-10-07T23:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/what-is-the-relationship-between-permissions-roles-and-divisions</loc><lastmod>2021-10-07T18:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/restrict-data-stored-by-cloud-via-ani</loc><lastmod>2021-10-07T18:33:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=6717e130-1749-4c03-9911-5f862ffb04c8&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-10-07T06:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/s3-integration</loc><lastmod>2021-10-07T02:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inbound-message-flow-1</loc><lastmod>2021-10-06T21:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-edges-respond-in-dr-scenario</loc><lastmod>2021-10-06T21:46:25Z</lastmod></url><url><loc>https://community.genesys.com/discussion/issue-with-the-manage-access-to-individuals-based-on-division-membership-feature-in-todays-release-10621</loc><lastmod>2021-10-06T19:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/all-user-roles-and-permissions</loc><lastmod>2021-10-06T16:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-cti</loc><lastmod>2021-10-06T15:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/listening-to-live-calls-for-training-purposes</loc><lastmod>2021-10-06T15:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/performance-call-queue-quarterly-returning-blank</loc><lastmod>2021-10-06T14:40:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=780096e1-6245-493b-9296-9edbd6caeb5d&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2021-10-06T13:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/no-twitter-interactions-routing</loc><lastmod>2021-10-06T10:31:33Z</lastmod></url><url><loc>https://community.genesys.com/discussion/delete-attached-data</loc><lastmod>2021-10-06T07:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/do-not-appear-the-value-of-each-question-scored-of-evaluation-form</loc><lastmod>2021-10-05T19:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-comments-on-evaluations</loc><lastmod>2021-10-05T16:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/forward-to-voicemail-timer-on-agent-personal-line</loc><lastmod>2021-10-05T15:33:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=b4ee8dbb-5774-4937-8665-e7a098834e61&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-10-05T15:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-footers-on-outbound-emails</loc><lastmod>2021-10-04T23:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-calls-on-behalf-of-queue-planning-groupsscheduling-gcloud-cx</loc><lastmod>2021-10-04T19:48:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=687183a6-5c13-4f57-8430-77efdda4b8e0&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-10-04T18:42:55Z</lastmod></url><url><loc>https://community.genesys.com/discussion/mascots-are-in-share-your-love</loc><lastmod>2021-10-04T18:41:25Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=cf8d4b14-152c-43ab-813c-133b3fd3c50a&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-10-04T18:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/screen-capture-with-web-ui</loc><lastmod>2021-10-04T17:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/join-us-on-the-20th-october-for-our-next-ama-event-on-the-subject-of-quality-assurance-and-compliance</loc><lastmod>2021-10-04T09:05:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=4822c7b6-8d81-4bf7-98d7-370745947b2c&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-10-01T18:37:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=376eaf4a-ef5f-4955-aa3c-021265714c5c&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-10-01T18:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-access-to-interaction-if-not-answered-or-handled</loc><lastmod>2021-10-01T14:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/best-way-to-implement-precise-wait-time-in-queue</loc><lastmod>2021-10-01T10:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inbound-call-load-testing-in-genesys-cloud</loc><lastmod>2021-09-30T15:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/performance-view-media-types-and-direction-filters</loc><lastmod>2021-09-30T15:00:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=22121d7a-21dc-4ab0-8220-366dfb537ef4&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-30T04:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/character-limit-in-script</loc><lastmod>2021-09-29T22:48:50Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sound-preferences-wont-stick</loc><lastmod>2021-09-29T18:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/during-in-queue-flow-how-to-find-participant-data</loc><lastmod>2021-09-29T18:08:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=39a9094b-f7e0-4caf-a40e-55e6ba407204&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-29T16:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voice-calls-that-do-not-have-transcriptions-and-have-not-been-transcribed</loc><lastmod>2021-09-29T14:35:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=819a3e00-ce52-45e4-be28-b5490d1cf2ac&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-29T13:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-9292021</loc><lastmod>2021-09-29T13:15:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=cbe7abd3-a983-4273-b3c4-5140f56c1173&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-29T10:51:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=42297eb4-9d6c-4322-a3a7-8ca79c71201c&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-29T10:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/byoc-cloud-supports-mtls</loc><lastmod>2021-09-29T09:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-qa-show-episode-21</loc><lastmod>2021-09-29T01:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sms-carrier</loc><lastmod>2021-09-28T18:33:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=5f6b39c7-01ec-4a27-8b53-ce958f23a846&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-09-28T16:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-community-challenge-alert</loc><lastmod>2021-09-28T16:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/channel-switching-in-agent-interaction-ui</loc><lastmod>2021-09-28T14:08:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=f8f83ba7-1a42-4c85-a367-66ba9b2061ec&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-28T12:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/track-all-changes-made-to-an-agents-profile</loc><lastmod>2021-09-28T09:05:48Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-transfer-and-agent-job-count-while-transfreing</loc><lastmod>2021-09-28T05:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/retrieving-recording-media-url</loc><lastmod>2021-09-27T22:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-widget-in-salesforce</loc><lastmod>2021-09-27T15:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inbound-call-flow-out-of-service-feature-and-reporting-capability</loc><lastmod>2021-09-27T14:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/apply-limitations-to-transfers</loc><lastmod>2021-09-27T14:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/secure-pause-does-it-pause-both-call-recording-and-screen-recordings</loc><lastmod>2021-09-27T07:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/need-to-opposite-of-a-secure-flow</loc><lastmod>2021-09-24T17:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-routes-division-awareness-must-assign-routes-to-divisions-after-change</loc><lastmod>2021-09-24T16:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/smtp-integration-not-working</loc><lastmod>2021-09-24T15:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/customize-widget</loc><lastmod>2021-09-24T15:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-web-85218</loc><lastmod>2021-09-24T14:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/no-flow-when-transferring-an-active-call-to-another-queue</loc><lastmod>2021-09-24T14:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/apiv2analyticsqueuesobservationsquery-get-all-observation-data</loc><lastmod>2021-09-24T09:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-action-get-value-from-json-output</loc><lastmod>2021-09-24T08:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-assist-google-ccai-1</loc><lastmod>2021-09-24T07:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-forecast</loc><lastmod>2021-09-24T07:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-it-possible-to-match-an-incoming-call-from-genesys-cloud-with-a-salesforce-ligtning-service-user-using-more-than-just-the-callers-phone-number</loc><lastmod>2021-09-23T21:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-to-genesys-cloud-questions-about-ui-permissions</loc><lastmod>2021-09-23T20:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/acd-fax</loc><lastmod>2021-09-23T20:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/survey-invite-check-if-a-previous-invite-was-sent-before-sending-a-new-one</loc><lastmod>2021-09-23T16:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/anyone-having-issues-with-outbound-calls-today</loc><lastmod>2021-09-23T13:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reschedule-in-genesys-cloud-failure-to-pick-up-changes-in-work-plans</loc><lastmod>2021-09-23T12:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/multiple-agents-in-multiple-queues</loc><lastmod>2021-09-23T03:26:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=ade919f1-dd74-4a7b-9dc8-067474f18988&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-22T16:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/submit-qa-show-questions-for-devops-and-platform-integration-patterns</loc><lastmod>2021-09-22T16:21:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=2050b029-21c8-487b-bf3c-1c92a8ee848e&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-22T15:47:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=1f5561fc-e218-4b50-b6b6-5925be5f3d0e&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-22T13:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/auto-answer-acd</loc><lastmod>2021-09-22T01:22:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=56794847-e0de-4c1c-b045-aee748c323fc&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-22T00:18:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=8a966552-e2c7-40fc-ab53-ef1e4b1f30fb&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-21T21:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/incorrect-eval-dates-when-reporting-on-evaluation-forms</loc><lastmod>2021-09-21T21:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-aws-ai-integration</loc><lastmod>2021-09-21T20:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-tempo-mobile-app-looking-for-research-participants</loc><lastmod>2021-09-21T19:54:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=8321f9cd-8d50-4760-a777-34c80b857d32&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-21T19:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/save-emails-to-reply-at-a-later-date</loc><lastmod>2021-09-21T19:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/group-dashboard</loc><lastmod>2021-09-21T19:02:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=0753448b-300f-45ce-99d9-72d853533eaa&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-09-21T17:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/win-a-genesys-beyond-exam-voucher-10-spots-available-to-play-skribblio</loc><lastmod>2021-09-21T17:19:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=2761c3d2-72b0-4316-b945-cbe9cdd2bb2d&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-21T17:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/speech-recognition-in-architect</loc><lastmod>2021-09-21T16:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-back-metrics</loc><lastmod>2021-09-21T15:53:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=f690d5ba-1171-4768-b9b4-9892a43c4d4f&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-09-21T08:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/earn-rewards-for-your-advocacy-join-gcap-today</loc><lastmod>2021-09-21T01:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/successful-or-failed-scheduled-callback-notification</loc><lastmod>2021-09-20T21:16:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=f96be906-24ab-49ff-84f8-c488b840df09&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-09-20T19:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ported-numbers-vs-routed-number</loc><lastmod>2021-09-20T18:59:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=97a0a5a8-f2b2-496b-a0a8-50999fd81750&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-20T18:39:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=a6afdbe9-a7cf-4f91-a893-3567fee969ce&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-20T18:37:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=39187d43-a8f5-4c0d-b00b-f45731098e50&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-20T18:35:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=8f339605-312c-4c2c-8d2f-da8fd2a29143&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-20T17:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/division-setting-for-schedulesschedule-groupscall-routing</loc><lastmod>2021-09-20T16:01:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=7bef75d7-9767-4a02-a242-87c92d5858a3&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-19T18:18:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=f6351dec-c942-4c94-8a3c-29c4ed7f5034&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-19T16:24:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=5f30c77e-ce2e-4fd7-b0c7-e42164f0da26&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-19T16:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/access-to-variables-like-callani-and-callconversationid-from-common-module</loc><lastmod>2021-09-19T08:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/send-a-logout-message-genesys-cloud-embeddable-framework</loc><lastmod>2021-09-18T06:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-attached-data-outbound-campaigns</loc><lastmod>2021-09-18T06:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/retrieve-attribute-for-agent</loc><lastmod>2021-09-18T05:57:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=cc9665e1-6133-4d54-9fe3-e3de70dec295&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-17T20:57:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=42abb8f1-1096-40f8-9d1d-42b301c149b8&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-17T18:13:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=9b66f4d0-2757-41a6-8433-5331874b755b&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-17T16:24:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=3e98dfb3-3a9c-4172-9e01-8dfa1c4e3d1c&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-17T16:23:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=2fad2b5b-425c-4908-8994-5d6f49abf64f&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-17T15:10:34Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=3d7fdb3e-1d8f-4585-86bc-82d5099894dc&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-17T14:33:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=143425e5-6e74-4371-b1ba-f9733b64fc80&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-17T13:57:18Z</lastmod></url><url><loc>https://community.genesys.com/discussion/routing-of-salesforce-emails-salesforce-functionality-creates-new-conversation-every-time-for-the-same-case-gets-changed</loc><lastmod>2021-09-17T13:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-for-agentless-campaigns</loc><lastmod>2021-09-16T20:57:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=a248aab5-e62c-47a1-8127-3db42280b4bb&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2021-09-16T19:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-link-on-survey-form-not-working</loc><lastmod>2021-09-16T17:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/insert-work-set-changed</loc><lastmod>2021-09-16T08:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/prepopulate-queue-field-with-last-used-queue</loc><lastmod>2021-09-15T22:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/changing-from-mini-edges-to-standard-how-have-you-done-it</loc><lastmod>2021-09-15T21:05:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=4daea3a6-ab3e-4830-bab3-fe530b1e2d2b&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2021-09-15T13:20:48Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=7430dcb0-a1ae-43ff-bd79-b51ad2213b75&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-15T12:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/allow-agents-to-view-progress-of-an-outbound-campaign</loc><lastmod>2021-09-14T18:31:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=29d26cc8-3d58-4671-9b37-7be2b384283c&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-09-14T15:33:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=e06fbddc-2b34-4b07-97e2-c32d48327923&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-09-14T15:27:52Z</lastmod></url><url><loc>https://community.genesys.com/discussion/win-a-free-exam-voucher-eternal-fame</loc><lastmod>2021-09-14T15:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/which-dashboards-the-agent-is-part-of</loc><lastmod>2021-09-14T12:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-wem-poll-please-vote-now</loc><lastmod>2021-09-14T11:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/previous-password-policy</loc><lastmod>2021-09-14T10:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/opt-out-of-web-surveys</loc><lastmod>2021-09-13T14:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/performance-interactions-direction-inboundoutbound-for-outbound-calls</loc><lastmod>2021-09-13T10:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/whispering-for-genesys-mobile-app-communicate-1</loc><lastmod>2021-09-13T08:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calls-offered-seems-inflated</loc><lastmod>2021-09-11T17:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/show-queue-name-on-ip-phone-1</loc><lastmod>2021-09-11T17:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/slow-down-and-disconnects-using-webrtc-from-home</loc><lastmod>2021-09-10T19:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/did-you-know-all-calls-made-using-the-phone-instead-of-the-interaction-icon-are-recorded</loc><lastmod>2021-09-10T18:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ssl-certificate-for-web-service-data-action</loc><lastmod>2021-09-10T04:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ideas-lab-contest-50-prize</loc><lastmod>2021-09-09T17:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-policy-tests</loc><lastmod>2021-09-09T17:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/extension-transformation-by-trunk</loc><lastmod>2021-09-09T16:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-do-you-transfer-back-to-an-ivr-flow</loc><lastmod>2021-09-09T16:07:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=0dd4221d-7629-491d-97ae-71018b74ad85&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2021-09-09T15:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/from-address-vs-outbound-email-address-precedence</loc><lastmod>2021-09-09T15:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-bot-flow-dialog-engine-bot</loc><lastmod>2021-09-09T15:13:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=3748b00f-e7e2-4289-b297-e5e5c6b90477&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-09-09T14:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/screen-recording-api-download</loc><lastmod>2021-09-09T13:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-extract-email-body-without-disclaimer-1</loc><lastmod>2021-09-09T12:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/documentation-for-istatserverservice</loc><lastmod>2021-09-09T10:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-warning-messages-related-to-time-off-requests</loc><lastmod>2021-09-09T09:48:43Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-architect-not-showing</loc><lastmod>2021-09-09T00:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wem-planning-groups-and-transfers-with-stripped-skills</loc><lastmod>2021-09-08T17:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disable-ringback-on-outbound-call-transfer</loc><lastmod>2021-09-08T16:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-cx-hourly-pricing-model-with-standalone-phone</loc><lastmod>2021-09-08T13:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/integration-with-infor-ln-erp</loc><lastmod>2021-09-07T20:54:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=051d1366-ba64-4d0f-ac43-dbcc761dd382&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-09-07T15:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/fortigate-webrtclocalipaddressesdisclosure-event</loc><lastmod>2021-09-07T15:17:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=0407b7d7-73cd-4cda-8b48-9b3a77567582&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-09-06T11:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-can-we-help-you-what-would-you-like-to-learn-more-about</loc><lastmod>2021-09-06T09:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/schedule-optimization-1</loc><lastmod>2021-09-03T12:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bot-triggering-a-call-back-way-to-not-record-1</loc><lastmod>2021-09-02T15:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/what-is-this-called-and-can-i-disable-it</loc><lastmod>2021-09-02T15:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/microsoft-dynamics-crm-integration</loc><lastmod>2021-09-02T13:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dynamics-crm-2015-on-prem-with-purecloud</loc><lastmod>2021-09-02T13:48:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=143d251e-fb8c-41b8-b810-66dc4d56e438&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-09-02T12:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/copc-certification</loc><lastmod>2021-09-02T11:57:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=d97c9086-f3bf-48dc-aba6-e24308472553&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-09-02T11:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/restoring-deleted-user</loc><lastmod>2021-09-02T08:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/portability-for-whatsapp-lines-to-genesys-cloud</loc><lastmod>2021-09-02T07:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/fax-and-rightfax</loc><lastmod>2021-09-01T21:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/integration-required-with-a-third-party-fax-server-solution</loc><lastmod>2021-09-01T19:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/smpp-for-sms-or-a-rest-api</loc><lastmod>2021-09-01T19:04:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=bdd7d9e0-ca2f-4541-872f-2201e71e6a28&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-09-01T12:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/shared-transport-option-avaiable-on-master-schedule-weekly</loc><lastmod>2021-09-01T11:51:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=e721bd06-3638-43b8-ba00-02cada628ee3&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-08-31T15:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/audit-trail-for-queue-assignment</loc><lastmod>2021-08-31T14:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/feedback-on-learning-management-inside-genesys-cloud</loc><lastmod>2021-08-31T13:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/unable-to-send-email-request-was-formatted-incorrectly-error</loc><lastmod>2021-08-31T12:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/alert-on-negative-sentiment-analyze-or-topic</loc><lastmod>2021-08-31T12:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/metric-for-call-interruptions</loc><lastmod>2021-08-31T11:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calling-list-data</loc><lastmod>2021-08-31T09:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reporting-on-compliance-abandon-rate-and-true-abandon-rate</loc><lastmod>2021-08-30T19:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wallboard-timing-out-after-3-hours</loc><lastmod>2021-08-30T19:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/performance-dashboards</loc><lastmod>2021-08-30T15:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/external-transfer-in-ivr</loc><lastmod>2021-08-30T15:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/preview-available-tts-voice-selections</loc><lastmod>2021-08-30T14:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/missing-available-columns-in-content-search-view</loc><lastmod>2021-08-30T13:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/consult-transfer-to-external-dids-from-scripts</loc><lastmod>2021-08-30T12:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/whatsapp-images</loc><lastmod>2021-08-30T11:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/script-dynamic-variable-with-or</loc><lastmod>2021-08-30T05:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bots</loc><lastmod>2021-08-27T18:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/where-can-i-find-the-api-to-update-some-attribute-like-an-user-preferred-name-from-ui</loc><lastmod>2021-08-27T15:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/speech-recognition-plug-ins</loc><lastmod>2021-08-27T09:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/modify-callani-attribute</loc><lastmod>2021-08-27T08:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-set-outcomes-flow-when-customer-hangs-up</loc><lastmod>2021-08-27T06:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ability-to-prevent-users-editing-their-profile</loc><lastmod>2021-08-26T23:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/to-which-wfm-interval-is-aht-calls-attributed-for-an-interaction</loc><lastmod>2021-08-26T23:27:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=f85285d6-0429-4043-a151-2c29a46698ef&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-08-26T19:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-there-a-way-to-make-an-activity-code-ie-working-with-customer-automatically-in-adherence-thanks</loc><lastmod>2021-08-26T18:19:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=f6194296-9334-4468-be63-c8868f9f668f&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2021-08-26T16:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/content-search-view</loc><lastmod>2021-08-26T14:59:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=c98ee33e-4cda-4e21-84e3-6e644c204e10&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-08-26T14:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-tables-and-controlling-access-by-roledivision</loc><lastmod>2021-08-26T11:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/designing-a-bot</loc><lastmod>2021-08-26T10:23:31Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=d631cbd0-1926-40a0-8779-4cd04ab2aca4&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-08-26T07:21:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=b6d7d72b-4fc4-4454-8da9-a58779ba7da1&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2021-08-25T13:12:17Z</lastmod></url><url><loc>https://community.genesys.com/discussion/adding-new-hire-to-already-published-schedule</loc><lastmod>2021-08-25T12:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/workforce-management-forecast-generation</loc><lastmod>2021-08-25T12:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/changing-the-num-prompts-and-using-it-in-a-flow</loc><lastmod>2021-08-25T12:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-with-salesforce</loc><lastmod>2021-08-25T08:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reporting-not-counting-sl-outside-of-business-hours</loc><lastmod>2021-08-24T20:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inqueue-handling-give-ringback</loc><lastmod>2021-08-24T20:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/answering-machine-detection-delays</loc><lastmod>2021-08-24T16:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/when-is-mandatory-not-mandatory</loc><lastmod>2021-08-24T13:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wallboard</loc><lastmod>2021-08-24T07:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/time-off-reporting-capabilities</loc><lastmod>2021-08-23T15:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/rules-stop-to-work</loc><lastmod>2021-08-23T13:03:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=2bdb5e30-d057-417e-90a3-4f67f3e23f38&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-08-23T08:48:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=03ee30af-08c1-4edb-aff4-6e38bece2a59&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-08-23T04:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-anyone-serving-genesys-cloud-via-vdi-did-you-get-screen-recording-working-hints</loc><lastmod>2021-08-20T21:08:44Z</lastmod></url><url><loc>https://community.genesys.com/discussion/jabra-poly-headset-setup-with-web-rtc-on-genesys-cloud</loc><lastmod>2021-08-20T19:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/single-ping-lost-not-responding</loc><lastmod>2021-08-20T07:51:36Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-landing-page-options</loc><lastmod>2021-08-20T01:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/gamma-sip</loc><lastmod>2021-08-19T14:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/deleting-external-organizations-without-deleting-contacts</loc><lastmod>2021-08-19T12:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/managing-overtime</loc><lastmod>2021-08-19T12:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/canned-responses-images</loc><lastmod>2021-08-19T10:14:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=fc4c4649-a6d8-482e-b235-9b31d776890a&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-08-19T02:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/assigning-script-variable-into-custom-variable-then-pass-the-info-to-the-receiving-end</loc><lastmod>2021-08-18T22:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/set-a-dnc-expiration-date-based-on-inbound-interaction</loc><lastmod>2021-08-18T22:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voice-transcription-filter-content</loc><lastmod>2021-08-18T20:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/google-hangout</loc><lastmod>2021-08-18T19:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/campaign-call-rule-to-stop-campaign-based-contact-list-column-quota</loc><lastmod>2021-08-18T14:29:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=5f88f815-9a2b-4336-8d7f-3c6990bfab31&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2021-08-18T13:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-not-visible-in-performance-dashboard</loc><lastmod>2021-08-18T06:34:51Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-recording-5</loc><lastmod>2021-08-18T01:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/only-3-days-left-to-participate-in-the-ideas-lab-contest</loc><lastmod>2021-08-17T20:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-is-the-script-button-made-viewable-to-agents</loc><lastmod>2021-08-17T17:51:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=7b42a893-f776-44a9-896a-34a714340e47&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-08-17T17:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/automatic-disconnection-of-chat-interactions</loc><lastmod>2021-08-17T15:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-action-via-sms-using-phone-number-to-cross-reference-salesforce-for-script-screen-pop</loc><lastmod>2021-08-17T15:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/directory-in-salesforce</loc><lastmod>2021-08-17T13:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/event-handling-in-genesys-architect-1</loc><lastmod>2021-08-17T01:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/milestone-oh-what-a-beautiful-2500-members</loc><lastmod>2021-08-16T21:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/can-dialog-engine-recognize-a-telephone-number</loc><lastmod>2021-08-16T20:25:33Z</lastmod></url><url><loc>https://community.genesys.com/discussion/integration-with-on-guard</loc><lastmod>2021-08-16T16:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/restrict-recordings-for-an-agent</loc><lastmod>2021-08-16T15:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-spellcheck</loc><lastmod>2021-08-16T12:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inbound-call-flow-assistance-with-using-callani-with-a-custom-table</loc><lastmod>2021-08-15T21:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/external-contacts-bulk-csv-import-and-phone-extensions</loc><lastmod>2021-08-15T19:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/preferred-agent-routing-issue</loc><lastmod>2021-08-13T23:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/determining-why-calls-are-abandoned</loc><lastmod>2021-08-13T22:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bulk-import</loc><lastmod>2021-08-13T21:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/preview-campaign-and-pre-call-rules</loc><lastmod>2021-08-13T17:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reportperformance-view-which-shows-the-pressed-key-in-ivr</loc><lastmod>2021-08-13T13:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-bullseye-routing-common-to-all-call-center-solutions-or-unique-to-inin</loc><lastmod>2021-08-13T06:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/using-scripting-to-invoke-multiple-secure-flows-in-a-dropdown</loc><lastmod>2021-08-13T02:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/profile-rols-and-permssions</loc><lastmod>2021-08-12T22:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-there-a-way-without-using-the-api-to-mark-a-number-as-uncallable-on-a-contact-list-if-the-phone-was-dialed-manually-instead-of-being-dialed-by-the-outbound-campaign</loc><lastmod>2021-08-12T21:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/historical-data-import-without-business-units-or-management-units</loc><lastmod>2021-08-12T20:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/recorded-script-to-play-to-the-customer</loc><lastmod>2021-08-12T19:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/adding-a-new-skill-to-the-planning-groups</loc><lastmod>2021-08-12T16:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/exports-of-interactions-not-working</loc><lastmod>2021-08-12T14:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/adherence-time-off-types-schedule-states</loc><lastmod>2021-08-12T09:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-retail-branch-work</loc><lastmod>2021-08-12T08:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-wrap-up-code-when-transferring-to-secure-flow</loc><lastmod>2021-08-11T19:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-is-now-closed</loc><lastmod>2021-08-11T18:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-it-possible-to-add-a-phone-number-to-the-dnc-list-using-a-script</loc><lastmod>2021-08-11T18:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/next-line-command-for-dynamic-script-variables-to-append-dnc-list</loc><lastmod>2021-08-11T18:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-wfm-how-and-where-do-i-start-if-im-new-to-wfm-in-genesys-cloud-cx</loc><lastmod>2021-08-11T18:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-forecasting-headcount</loc><lastmod>2021-08-11T17:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-ice-breaker-favorite-decoration</loc><lastmod>2021-08-11T17:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-different-language-queues-routing-vs-language-skill-routing-forecasting-benefits</loc><lastmod>2021-08-11T16:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-good-old-excel</loc><lastmod>2021-08-11T16:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-ideas-contest-50-prize</loc><lastmod>2021-08-11T15:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-service-level-result</loc><lastmod>2021-08-11T15:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-scheduling-agents-from-different-time-zone-within-the-same-bumu</loc><lastmod>2021-08-11T15:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-overnight-interactions-and-forecasting</loc><lastmod>2021-08-11T15:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/integration-api</loc><lastmod>2021-08-11T14:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/schedule-callback-on-customer-requested-time</loc><lastmod>2021-08-11T14:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webrtc-via-zscaler-via-proxy</loc><lastmod>2021-08-11T13:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-event-starting-soon</loc><lastmod>2021-08-11T13:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/tracking-metric</loc><lastmod>2021-08-11T12:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/urgent-issues-accessing-architect</loc><lastmod>2021-08-11T07:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/time-remaining-to-evaluate</loc><lastmod>2021-08-10T19:40:01Z</lastmod></url><url><loc>https://community.genesys.com/discussion/export-user-prompt</loc><lastmod>2021-08-10T18:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bot-triggering-a-call-back-way-to-not-record</loc><lastmod>2021-08-10T18:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/permissions-bulk-import-people</loc><lastmod>2021-08-10T14:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/script-custom-action-screen-pop</loc><lastmod>2021-08-10T14:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/gpo-for-desktop-app-sign-in-set-organization-in-registry</loc><lastmod>2021-08-10T14:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/maximum-shift-start-time-variance-by-planning-period</loc><lastmod>2021-08-10T12:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-wem-poll</loc><lastmod>2021-08-10T12:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/speech-recognition-confidence-level</loc><lastmod>2021-08-10T04:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/help-identifying-incoming-sms-number</loc><lastmod>2021-08-09T20:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/get-ready-our-workforce-planning-ama-is-almost-here</loc><lastmod>2021-08-09T18:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voicemail-configuration</loc><lastmod>2021-08-09T17:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/recommended-speech-recognition-settings-for-menus-in-architect-confidence-level</loc><lastmod>2021-08-09T16:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/removing-abandoned-calls</loc><lastmod>2021-08-09T13:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/updating-skillslanguages-and-priority-for-acd-voicemail</loc><lastmod>2021-08-09T13:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-learning-capability-to-onboard-new-employees-deliver-continuous-training</loc><lastmod>2021-08-09T08:53:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=59b0fd9b-fece-49f1-a01b-683def371b81&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2021-08-09T08:45:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=cc135028-a6a3-4fce-bea9-c597bbe12217&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2021-08-09T06:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-842021</loc><lastmod>2021-08-08T05:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/understanding-the-initialize-flow-outcome-action-in-architect</loc><lastmod>2021-08-06T18:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/rethink-workforce-engagement-management-in-2021-and-beyond</loc><lastmod>2021-08-06T12:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/episode-20-wem-ai-forecasting-and-scheduling</loc><lastmod>2021-08-06T08:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/could-not-save-contact-list-sync-job-settings</loc><lastmod>2021-08-06T05:48:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=4300f2d8-e867-4696-91c1-d71a2cb8bd5a&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-08-05T22:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-status-automatically-changes</loc><lastmod>2021-08-05T14:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/contactable-timesets-by-state</loc><lastmod>2021-08-05T12:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/making-sign-on-easier-for-users-bypass-architectcollaborate-decision-screen</loc><lastmod>2021-08-05T09:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/release-note-aug-04</loc><lastmod>2021-08-05T08:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-increase-session-timeout</loc><lastmod>2021-08-05T00:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dashboard-breaks-when-widget-content-changes</loc><lastmod>2021-08-04T23:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-non-working-hours</loc><lastmod>2021-08-04T21:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/buildin-logic-to-gather-customer-ani-specific-to-warm-transfers-and-calls-that-originate-internally</loc><lastmod>2021-08-04T21:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat-widget-timeoutinactivity-messages</loc><lastmod>2021-08-04T10:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/log-of-users-who-listened-and-downloaded-recordings</loc><lastmod>2021-08-04T01:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/setting-to-enable-agents-to-manually-put-themselves-back-on-queue-after-acw-selected</loc><lastmod>2021-08-03T20:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transferring-to-external-number-but-transferring-to-internal-voicemail</loc><lastmod>2021-08-03T13:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/focus-is-not-moved-automatically-on-entering-voice-interaction-when-there-is-one-more-email-interaction-opened</loc><lastmod>2021-08-03T10:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/gamification-default-metrics</loc><lastmod>2021-08-03T09:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-schedule-based-routing</loc><lastmod>2021-08-03T06:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/using-api-to-get-external-contact-id-used-during-csv-import</loc><lastmod>2021-08-03T05:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/knowing-when-a-preview-dialer-contact-has-been-dialed-and-connected</loc><lastmod>2021-08-03T04:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/passing-queue-name-to-another-flow</loc><lastmod>2021-08-03T01:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-dialog-engine-customization</loc><lastmod>2021-08-02T22:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-position-when-changing-queues</loc><lastmod>2021-08-02T20:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-interaction-status-when-agent-is-logged-out</loc><lastmod>2021-08-02T15:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/poll-results</loc><lastmod>2021-08-02T14:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/rtp-delays</loc><lastmod>2021-08-02T13:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-campaign-has-been-reconciled-but-not-the-campaign-members</loc><lastmod>2021-08-02T09:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/skills-advice</loc><lastmod>2021-07-30T19:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/episode-20-wem-ai-forecasting-and-scheduling-1</loc><lastmod>2021-07-30T15:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-task-transfer-to-number</loc><lastmod>2021-07-30T13:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/service-level-distributions-in-genesys-cloud</loc><lastmod>2021-07-30T09:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/gamification-and-vacation-time</loc><lastmod>2021-07-30T09:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/easy-way-to-see-how-many-agents-are-signed-on-at-a-particular-time</loc><lastmod>2021-07-30T09:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/loop-iteration</loc><lastmod>2021-07-30T00:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-integration-with-time-keeping-system</loc><lastmod>2021-07-29T20:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-retrieving-genesys-cloud-campaign-options</loc><lastmod>2021-07-29T18:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sentiment-analysis-for-puresocial-as-third-party-chat</loc><lastmod>2021-07-29T18:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/performance-tab-question-on-design</loc><lastmod>2021-07-29T15:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat-interaction-disconnect-after-10-hours</loc><lastmod>2021-07-29T13:58:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=284d4926-c38e-45a3-ae5b-dbf5e2123e59&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-07-29T09:07:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=2607367e-47fd-4d33-9129-c7cbd929509d&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-07-29T08:57:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=0f98d4f3-35e5-4800-9c28-2936ddb6dcba&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-07-29T07:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/external-access-for-clients-to-one-queue</loc><lastmod>2021-07-29T04:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-7282021</loc><lastmod>2021-07-29T00:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reverse-adherence-question</loc><lastmod>2021-07-29T00:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/org-access</loc><lastmod>2021-07-29T00:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/performance-filters-direction-versus-initial-direction</loc><lastmod>2021-07-29T00:02:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=1f0470b0-9754-4517-9996-80049ba21ca9&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-07-28T19:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-routing-priority</loc><lastmod>2021-07-28T14:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/user-prompt-data-type-texttospeech-property</loc><lastmod>2021-07-28T13:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-schedule-based-routing-1</loc><lastmod>2021-07-28T13:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/creating-a-callback-after-hours-that-is-only-presented-to-an-agent-during-service-hours</loc><lastmod>2021-07-28T12:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/contact-uncallable-being-overwritten-to-callable</loc><lastmod>2021-07-27T17:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/deleted-user-not-appears-on-agent-report-or-quality-report</loc><lastmod>2021-07-27T15:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/there-is-a-permission-or-way-to-avoid-the-agenr-deselect-his-webrtcphone-himself</loc><lastmod>2021-07-26T14:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-get-ivr-option-selected-reports-by-customers</loc><lastmod>2021-07-26T13:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-action-permissions</loc><lastmod>2021-07-26T13:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/skills-based-routing-1</loc><lastmod>2021-07-26T12:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/zendesk-screenpop</loc><lastmod>2021-07-23T15:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/byoc-cloud-sip-trunk-tls-avaya</loc><lastmod>2021-07-23T12:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-dialog-engine-capturing-name</loc><lastmod>2021-07-23T11:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-screenpop-for-voice-interactions</loc><lastmod>2021-07-23T02:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/byoc-cloud-custom-sip-headers-for-improved-carrier-interoperability</loc><lastmod>2021-07-22T21:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/just-in-time-scrubbing</loc><lastmod>2021-07-22T14:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/build-team-supervisor-in-wfm-genesys-cloud</loc><lastmod>2021-07-22T12:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/hold-music-recommendation</loc><lastmod>2021-07-22T01:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/segregation-of-customer-history</loc><lastmod>2021-07-21T15:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-7212021</loc><lastmod>2021-07-21T13:43:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=89a589af-ef09-45d4-8291-454dd4fba124&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-07-21T11:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-set-permissions-on-custom-sections-and-fields</loc><lastmod>2021-07-21T10:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-script-not-populating-information-for-callbackapi</loc><lastmod>2021-07-20T18:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/looking-to-show-input-data-from-call-flow-in-script</loc><lastmod>2021-07-20T13:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/media-retention-policy-api</loc><lastmod>2021-07-20T10:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/join-the-genesys-sponsor-user-program</loc><lastmod>2021-07-20T09:30:05Z</lastmod></url><url><loc>https://community.genesys.com/discussion/effortless-channel-switching-and-ui-changes-discussion</loc><lastmod>2021-07-20T06:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/configuring-flow-outcomes-to-get-the-reports-we-want</loc><lastmod>2021-07-20T03:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/qa-translationmap</loc><lastmod>2021-07-20T02:38:45Z</lastmod></url><url><loc>https://community.genesys.com/discussion/another-re-branding-genesys-cloud-is-now-genesys-cloud-cx</loc><lastmod>2021-07-19T19:30:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=fc631316-3674-475b-85d9-4a0640c84d25&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-07-19T19:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/using-webrtc-phones-under-wi-fi-environment-and-how-to-troubleshoot</loc><lastmod>2021-07-19T15:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-avoid-capturinglogging-participant-dataattributes-in-secure-flows</loc><lastmod>2021-07-19T13:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/one-way-audio-when-dialling-skype-user-from-webrtc</loc><lastmod>2021-07-18T13:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/error-saving-workforce</loc><lastmod>2021-07-17T11:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/secure-flow-and-set-participant-data</loc><lastmod>2021-07-16T16:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/qa-show-webrtc-part-2</loc><lastmod>2021-07-16T14:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/invoke-webservices-request-after-interaction-ends</loc><lastmod>2021-07-16T07:21:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=4b7588af-4aa1-4167-b904-a04d2707f0dc&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-07-16T06:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-balance-trunk-on-external-trunk-configuration</loc><lastmod>2021-07-16T03:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voicemail-on-call-escalation</loc><lastmod>2021-07-16T03:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sending-bulk-emails</loc><lastmod>2021-07-16T03:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/restore-to-defaults</loc><lastmod>2021-07-16T03:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/priority-call-routing-1</loc><lastmod>2021-07-15T18:15:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=32e08e98-4230-40d6-9dbd-c328cf06ea3c&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-07-15T11:02:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=313&amp;MessageKey=3b25f181-95f1-4b91-b1c8-d33ffccbe7a1&amp;CommunityKey=b32daac4-a16b-43f9-a3ca-402bb5bea3d0</loc><lastmod>2021-07-15T08:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ic-client-templates-access-rights</loc><lastmod>2021-07-14T22:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/rona-treatment-default-behavior-and-custom-treatment</loc><lastmod>2021-07-14T20:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-tempo-mobile-app-enhanced-schedule-view</loc><lastmod>2021-07-14T18:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/license-upgrade-and-genesys-cloud-aws-region-relocation</loc><lastmod>2021-07-14T18:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/timezone-mapping-no-contact-list</loc><lastmod>2021-07-14T16:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-7142021</loc><lastmod>2021-07-14T15:57:40Z</lastmod></url><url><loc>https://community.genesys.com/discussion/attributes-passed-from-the-script-to-an-ivr</loc><lastmod>2021-07-14T15:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/fax-tones-on-outbound-calls</loc><lastmod>2021-07-14T15:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/enhancements-to-genesys-cloud-gamification-customize-leaderboard-rank-limit-and-scorecard-trend-reporting-intervals</loc><lastmod>2021-07-14T13:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/question-about-integration-with-an-external-chatbot-platform</loc><lastmod>2021-07-14T09:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/capture-dtmf-pressed-in-an-menu-option</loc><lastmod>2021-07-14T04:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/mobile-workers-on-ios</loc><lastmod>2021-07-13T23:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/set-permanent-static-routes-in-edge-v3</loc><lastmod>2021-07-13T17:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wrap-up-codes-selection-enforced-over-transfer</loc><lastmod>2021-07-13T14:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/renaming-user-profile-in-purecloud</loc><lastmod>2021-07-13T13:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/viewing-active-outbound-calls-made-on-behalf-of-queue</loc><lastmod>2021-07-12T19:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/quality-monitoring-with-appneta</loc><lastmod>2021-07-12T19:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pop-up-when-receiving-an-anonymous-call</loc><lastmod>2021-07-12T00:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/monitor-byoc-trunk-status-and-auto-alert</loc><lastmod>2021-07-10T20:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/aws-edge-managed-by-genesys-why-even-have-edge</loc><lastmod>2021-07-09T17:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inbound-outbound-script</loc><lastmod>2021-07-09T09:57:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=1adfdcf2-5025-47a9-b893-b6af08b67123&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-07-09T02:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/deleted-wrap-up-code-query</loc><lastmod>2021-07-09T00:42:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=e539c168-4a24-4b4f-be03-74697996240e&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-07-08T23:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-action-lambda-dynamo-db</loc><lastmod>2021-07-08T22:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-desktop-app-notification</loc><lastmod>2021-07-08T22:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/speech-activated-ivr-with-more-than-12-options</loc><lastmod>2021-07-08T05:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-772021</loc><lastmod>2021-07-07T13:22:02Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=b7a71eda-397b-4c21-9576-82e8eac9c584&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-07-07T12:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/messenger-page-name-identification</loc><lastmod>2021-07-07T12:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/congrats-to-poll-contest-winner-saugort-garcia</loc><lastmod>2021-07-06T19:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dial-string</loc><lastmod>2021-07-06T19:02:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=9c2b7195-b833-4e7b-86b3-7ba56a9318b1&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-07-06T18:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-tables-export</loc><lastmod>2021-07-06T16:17:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MID=733&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-07-06T16:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/integration-with-sim-box</loc><lastmod>2021-07-06T13:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/meet-melissa-new-to-genesys</loc><lastmod>2021-07-06T12:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/predictive-engagement-journey-tab</loc><lastmod>2021-07-06T05:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calculating-dst-offset</loc><lastmod>2021-07-05T22:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cannot-turn-on-outbound-campaign</loc><lastmod>2021-07-05T20:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interactions-programatically-associated-with-an-external-contact-are-not-appearing-in-the-external-contact-history-until-some-arbitrary-time-has-passed</loc><lastmod>2021-07-05T20:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inconsistent-data-between-genesys-cloud-and-api</loc><lastmod>2021-07-05T13:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/external-calls-to-call-enabled-groups-are-showing-a-random-group-member-as-the-caller</loc><lastmod>2021-07-02T21:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/notification-when-a-time-off-request-is-cancelled-by-an-agent</loc><lastmod>2021-07-02T20:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cross-skilling-agents-routing-query</loc><lastmod>2021-07-02T08:13:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=85a5ca08-4e42-4ce9-a36a-9944c2c4aa0d&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-07-02T07:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-chat-unexpected-disconnect</loc><lastmod>2021-07-01T14:11:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=09ea856f-b390-47ab-bffd-b1dcd6efa351&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-07-01T13:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/deferred-occupancy-settings</loc><lastmod>2021-07-01T09:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/error-with-postspeechandtextanalyticstopics-api-1</loc><lastmod>2021-07-01T07:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/single-sso-provider-across-multiple-orgs</loc><lastmod>2021-07-01T07:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/change-the-duration-1-day-to-display-the-actual-duration-rather-than-a-round-up-value</loc><lastmod>2021-07-01T00:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-get-customer-namevoice-to-text-transcription</loc><lastmod>2021-07-01T00:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/adding-multiple-agents-to-the-dashboard</loc><lastmod>2021-06-30T23:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/evaluations-without-an-interaction</loc><lastmod>2021-06-30T23:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/getting-the-number-that-a-client-sent-a-sms-to</loc><lastmod>2021-06-30T18:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-get-actual-queue-wait-time</loc><lastmod>2021-06-30T16:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/enable-agent-queue-activation-only-on-certain-queues-not-across-all</loc><lastmod>2021-06-30T13:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/play-a-message-for-invalid-extensions</loc><lastmod>2021-06-30T10:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-inbound-flow-that-calls-a-mobile-number-randomly-selected</loc><lastmod>2021-06-29T19:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/push-and-pull-results-file</loc><lastmod>2021-06-29T18:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/recordings</loc><lastmod>2021-06-29T14:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/automated-email-of-reports</loc><lastmod>2021-06-29T11:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/assign-evaluation-to-another-user-answering-it-on-behalf-of-that-user</loc><lastmod>2021-06-29T09:35:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=6d21530c-c6a6-49c9-9021-7be8d9dc1e9e&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-06-29T01:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-desktop-app-ransomly-signs-out-user</loc><lastmod>2021-06-28T17:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/divert-unanswered-calls-to-queue-or-external-numbers</loc><lastmod>2021-06-28T12:49:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=6746423a-f709-43d6-9a2a-a552e54e10d6&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-06-28T12:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/one-edge-in-different-organization</loc><lastmod>2021-06-28T11:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transfer-set-percentage-of-calls-to-external-number</loc><lastmod>2021-06-28T06:15:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=7bb3c970-3f56-4a35-8359-56a3d31df2af&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-06-25T14:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-do-we-check-connectivity-from-your-local-network-to-purecloud</loc><lastmod>2021-06-25T13:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/demo-predictive-engagement-using-tampermonkey</loc><lastmod>2021-06-25T12:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/beta-subscribe-to-voice-transcripts-through-notification-api</loc><lastmod>2021-06-24T17:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/about-priority-between-campaigns-types</loc><lastmod>2021-06-24T15:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-6232021</loc><lastmod>2021-06-24T11:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/marketing-campaign-leave-comment-only</loc><lastmod>2021-06-24T11:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/update-data-for-messagemessagebody</loc><lastmod>2021-06-24T07:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/introducing-the-agent-development-tabs-for-coaching-learning</loc><lastmod>2021-06-24T07:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-set-has-an-universal-or-global-dtmf-terminating-for-a-flow-1</loc><lastmod>2021-06-24T03:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outcome-of-each-outbound-attempt</loc><lastmod>2021-06-23T05:12:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=7299a923-2408-4dc3-b14b-7305f68c9ed6&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-06-22T14:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/spot-the-difference-new-wem-community-layout</loc><lastmod>2021-06-22T11:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/report-on-user-roles</loc><lastmod>2021-06-22T08:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/product-customization</loc><lastmod>2021-06-22T08:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/integration-with-flutter-or-react-native</loc><lastmod>2021-06-21T17:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-display-genesys-cloud-interaction-view-inside-the-custom-application</loc><lastmod>2021-06-21T15:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/accidentally-deleted-contacts-in-contaclelists</loc><lastmod>2021-06-21T15:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-reporting-vs-on-prem-reporting</loc><lastmod>2021-06-21T15:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scheduled-call-backs</loc><lastmod>2021-06-21T14:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sip-trunk-between-vedge-on-premesis-and-sip-provider-over-internet-certificates-requirments</loc><lastmod>2021-06-21T13:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/get-queuingwaiting-interaction-duration-in-flow-for-decision</loc><lastmod>2021-06-21T09:00:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=6556143c-859b-4485-ae3d-e1f078c44c9b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-06-20T20:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dynamic-massage-recording-and-queue-closing</loc><lastmod>2021-06-19T15:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-notification</loc><lastmod>2021-06-18T20:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agentless-campaigns-and-updating-list-data</loc><lastmod>2021-06-18T15:59:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=4397e80b-0cb2-464e-b383-432f2dcb24ee&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-06-18T14:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/oauth-for-salesforce-integration</loc><lastmod>2021-06-18T12:38:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=a0035f14-bab5-4610-94b9-e25e8e000f03&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-06-18T12:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dialogflow-bot-change-location</loc><lastmod>2021-06-18T11:16:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=ac07c4af-b408-4686-a292-8f68e69cbb40&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-06-18T06:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/gcwfm-forecast-export-via-30-minute-intervals</loc><lastmod>2021-06-17T21:56:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=037f69e6-8da7-470f-bfb4-279a7ecbe3ee&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-06-17T19:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/hold-music-in-an-expression</loc><lastmod>2021-06-17T16:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-statistics-scheduled-vs-calculated-vs-forecasted</loc><lastmod>2021-06-17T15:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bulk-delete-of-all-interactions-before-a-given-date</loc><lastmod>2021-06-17T14:56:31Z</lastmod></url><url><loc>https://community.genesys.com/discussion/adherence-out-of-schedule</loc><lastmod>2021-06-17T13:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/code-token-service-url</loc><lastmod>2021-06-17T08:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wait-time-and-create-a-call-back</loc><lastmod>2021-06-16T21:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-chat-transcript-new-case</loc><lastmod>2021-06-16T06:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/grouop-voice-mail-routing-in-a-call-flow</loc><lastmod>2021-06-15T22:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ringtone-audible-alert-for-incoming-non-voice-interactions</loc><lastmod>2021-06-15T17:52:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=b92003c8-bf29-4040-a837-7ebf0a2c9fed&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2021-06-15T14:19:50Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transferring-to-secure-flow-with-script-button</loc><lastmod>2021-06-15T07:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-update-users-relationship-management-through-api</loc><lastmod>2021-06-15T06:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/manually-resetting-an-outbound-campaign-sequence-to-beginning</loc><lastmod>2021-06-14T19:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bulk-import-template-skill-level-blank-or-0</loc><lastmod>2021-06-14T19:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pii-data-encryption-in-chat-logs</loc><lastmod>2021-06-14T18:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/import-call-recordings</loc><lastmod>2021-06-14T18:29:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=fd1dbf01-7947-4969-b59e-45574515aff9&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-06-14T10:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-status-automatically-changed-from-on-queue-to-available</loc><lastmod>2021-06-14T04:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interactions-and-call-recordings</loc><lastmod>2021-06-14T03:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-dialog-engine-import-feature</loc><lastmod>2021-06-12T19:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-error-failed-to-answer-call</loc><lastmod>2021-06-12T19:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-json-scheme-example</loc><lastmod>2021-06-12T19:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voice-transcription-and-acd-voicemail</loc><lastmod>2021-06-12T05:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-update-email-contextemail-passed-in-from-web-chat-widget-20-from-agent-script</loc><lastmod>2021-06-12T00:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-engaged-during-secure-flow-aka-dtmf-maskingclamping-for-pci-compliance</loc><lastmod>2021-06-11T23:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/collect-digits-validation-prompt-does-yours-do-this</loc><lastmod>2021-06-11T02:00:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=3deb7474-6005-4ed6-a31c-fcbe4ec43177&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-06-10T18:12:07Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-poll-available</loc><lastmod>2021-06-10T18:07:59Z</lastmod></url><url><loc>https://community.genesys.com/discussion/preferred-agent-routing-3</loc><lastmod>2021-06-10T17:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/i-would-like-to-have-different-utilization-settings-on-each-of-my-queues-is-that-possible-it-looks-like-utilization-might-be-a-global-setting</loc><lastmod>2021-06-10T02:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/jumping-from-dialog-bot-to-dialog-bot</loc><lastmod>2021-06-09T20:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-692021</loc><lastmod>2021-06-09T13:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/beta-subscribe-to-voice-transcripts-through-notifications-api</loc><lastmod>2021-06-09T12:55:12Z</lastmod></url><url><loc>https://community.genesys.com/discussion/stirshaken-anti-spoofing</loc><lastmod>2021-06-09T08:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/apis-to-identify-hung-interaction-programmatically-to-them-automatically-disconnect-them</loc><lastmod>2021-06-08T20:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-survey</loc><lastmod>2021-06-08T20:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dialog-engine-bot-flow-questions</loc><lastmod>2021-06-08T20:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-announcement</loc><lastmod>2021-06-08T18:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/play-gdpr-country-message-when-agent-answer</loc><lastmod>2021-06-08T16:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/custom-payload-rich-response-is-not-working-with-google-dialogflow-integration-with-genesys</loc><lastmod>2021-06-08T16:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/import-of-outsourcer-schedules</loc><lastmod>2021-06-08T14:27:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=5bf87be1-120e-4cbd-ae74-675311954743&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2021-06-08T13:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/using-regular-expression-for-external-trunk</loc><lastmod>2021-06-08T05:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/comparing-data-workforce-management-wfm-vs-genesys-customer-experience-insights-gcxi</loc><lastmod>2021-06-08T04:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-achieve-sticky-agent-routing-in-purecloud</loc><lastmod>2021-06-07T16:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sip-phone-registration</loc><lastmod>2021-06-07T14:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/aws-lamdalexpoly-included-in-api-count-of-the-api-usage-under-our-fair-use-policy</loc><lastmod>2021-06-07T13:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-can-we-attach-emailmessageid-into-reply-emails-by-agent</loc><lastmod>2021-06-07T12:55:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=522b8af5-ac6d-40c1-93aa-1419cd04b9d7&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-06-07T04:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-wont-publishsave-call-flow-medium-size</loc><lastmod>2021-06-04T19:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/editing-gcxi-report-adding-new-metrics</loc><lastmod>2021-06-04T14:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pass-a-variable-from-a-flow-to-a-bot</loc><lastmod>2021-06-04T11:09:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=f1be6b1b-493a-47f2-b4e1-9d04ae5a6246&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-06-03T16:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/connect-genesys-api-with-ui-path</loc><lastmod>2021-06-03T15:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/shift-trading-feature</loc><lastmod>2021-06-03T12:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/qa-show-webrtc-part-1</loc><lastmod>2021-06-03T11:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-read-attributeextensions-kvp-via-ird</loc><lastmod>2021-06-03T10:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-polycom-and-firmware-issues</loc><lastmod>2021-06-03T02:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/need-to-report-to-show-help-desk-queue-calls-by-agent</loc><lastmod>2021-06-02T19:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-5262021</loc><lastmod>2021-06-02T17:50:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=92339b74-b5bf-4576-9f10-f57847595e92&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-06-02T17:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/single-agent-dialing-campaign</loc><lastmod>2021-06-02T16:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/what-is-it-that-you-want-to-see-or-are-missing-in-genesys-cloud</loc><lastmod>2021-06-02T16:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-development-learning-module-come-join-our-beta-program</loc><lastmod>2021-06-02T13:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-622021</loc><lastmod>2021-06-02T13:11:11Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-chat-transcriptions</loc><lastmod>2021-06-02T08:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/time-between-two-outbound-preview-calls</loc><lastmod>2021-06-02T03:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/information-about-new-version-update-not-available-for-all-users</loc><lastmod>2021-06-02T00:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/best-practice-table-structure</loc><lastmod>2021-06-02T00:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-back-scenario</loc><lastmod>2021-06-02T00:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/metrics</loc><lastmod>2021-06-01T22:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pros-cons-experienced-with-using-divisions</loc><lastmod>2021-06-01T20:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/exporting-data</loc><lastmod>2021-06-01T20:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/encryption-keys</loc><lastmod>2021-06-01T15:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/actiity-code-paid-time</loc><lastmod>2021-06-01T12:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/always-showing-dashboard-display-for-remote-workers</loc><lastmod>2021-06-01T09:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/multi-skills-scheduling-vs-planning-groups-wfm</loc><lastmod>2021-05-31T20:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/are-monthly-ivr-minutes-used-in-agentless-outbound-canpaign-calls-too</loc><lastmod>2021-05-31T09:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/adding-a-note-to-real-time-wfm-data</loc><lastmod>2021-05-31T06:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/assign-evaluations</loc><lastmod>2021-05-31T04:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-there-a-way-to-backup-your-existing-scripts-or-templates</loc><lastmod>2021-05-30T21:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/zoiper-sip-client-configuration</loc><lastmod>2021-05-30T21:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/using-reverse-proxy</loc><lastmod>2021-05-30T10:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/backup-user-data</loc><lastmod>2021-05-28T17:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callback-within-coud</loc><lastmod>2021-05-28T15:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/detailed-agentuser-status-logs</loc><lastmod>2021-05-27T22:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-assessments</loc><lastmod>2021-05-27T21:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/script-dropdown-list-is-there-a-limit</loc><lastmod>2021-05-27T21:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/best-practice-for-queues-and-planning-groups</loc><lastmod>2021-05-27T20:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/speech-and-text-analytics-enhancements-topic-manager-and-topic-spotting-map-to-queueflows</loc><lastmod>2021-05-27T14:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/lost-ability-to-upload-external-contacts</loc><lastmod>2021-05-27T13:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webrtc-and-edge-survivability</loc><lastmod>2021-05-26T23:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-native-gamification-and-redesigned-employee-hub-for-off-queue-tasks-watch-video</loc><lastmod>2021-05-26T18:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-security-restriction</loc><lastmod>2021-05-26T15:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/evaluations-1</loc><lastmod>2021-05-26T15:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/i-can-not-activate-embed-interaction-window-script-in-salesforce</loc><lastmod>2021-05-26T15:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/enhanced-wfm-forecasts-with-both-short-term-and-long-term-forecast-for-volume-and-aht</loc><lastmod>2021-05-26T14:57:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=49647214-2ea3-473a-85fd-91f58a71a5d8&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-05-26T12:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/login-logout-api-method</loc><lastmod>2021-05-26T06:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/delete-intereactions</loc><lastmod>2021-05-26T05:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/retrieve-current-queue-service-level</loc><lastmod>2021-05-26T05:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/restricting-agents-view-of-interactions</loc><lastmod>2021-05-26T03:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/launching-wallboard-in-full-screen</loc><lastmod>2021-05-25T21:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voicemail-notifications-in-hipaa-compliant-org</loc><lastmod>2021-05-25T15:03:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=31fbde15-2bb8-4fe1-9a80-1e19f944c169&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2021-05-25T13:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/unable-to-do-transfer-the-whatsapp-message-using-api-replace</loc><lastmod>2021-05-25T11:40:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=dc73ca13-69d3-4ccb-ab55-358ee80ed8a7&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-05-25T11:34:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=d73fb27b-7b22-49b4-bbda-97875749ed3a&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2021-05-25T09:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/alert-when-customer-waiting-for-x-amount-of-time</loc><lastmod>2021-05-24T18:24:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MID=448&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-05-24T07:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat-transcript-agent-to-agent</loc><lastmod>2021-05-24T03:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/address-verification</loc><lastmod>2021-05-24T03:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dialer-campaign-success-results-by-day-report</loc><lastmod>2021-05-24T03:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/queue-time</loc><lastmod>2021-05-23T22:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calculation-for-average-speed-of-answerasa-using-api-data</loc><lastmod>2021-05-23T15:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pure-cloud</loc><lastmod>2021-05-23T11:44:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=a4659651-724d-466c-bb9f-3cd7a7dd1c3b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-05-22T18:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/intraday-management-adherence-exceptions</loc><lastmod>2021-05-21T17:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/application-to-person-a2p-messaging</loc><lastmod>2021-05-21T11:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/feature-announcement-participant-data-values-in-interaction-details-view</loc><lastmod>2021-05-21T08:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callback-doesnt-disconnect-if-caller-hangs-up-before-recording-voicemail</loc><lastmod>2021-05-20T16:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dynamics-credentials</loc><lastmod>2021-05-20T07:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/queue-membership-rule</loc><lastmod>2021-05-20T07:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-sip-servers-srv</loc><lastmod>2021-05-20T07:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/schedule-group</loc><lastmod>2021-05-20T06:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/collect-an-input-from-user-in-architect</loc><lastmod>2021-05-20T06:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/contact-list-filter-limit</loc><lastmod>2021-05-20T01:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ivr-cycle-through-transfer-numbers</loc><lastmod>2021-05-19T14:04:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=f78b380b-09e4-4a47-84fb-a727b2190a9c&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-05-19T13:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/limit-to-number-of-variables-pushed-into-inbound-script</loc><lastmod>2021-05-19T12:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/after-login-users-are-asked-for-collaboratecommunicate-or-architect</loc><lastmod>2021-05-19T12:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/viewing-a-did-in-the-assignedvs-unassigned-list-inconsistent</loc><lastmod>2021-05-19T08:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/websocket-security</loc><lastmod>2021-05-19T07:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/add-new-contact-to-contactlist-via-api</loc><lastmod>2021-05-19T04:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/change-dashboard-owner</loc><lastmod>2021-05-19T00:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/recall-the-numbers-blocked-by-the-timezone</loc><lastmod>2021-05-18T22:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dashboard-limitations</loc><lastmod>2021-05-18T13:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/just-wonderings-is-online-help-doc-obsolete-inaccurate-or-both</loc><lastmod>2021-05-18T13:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/penetration-and-contact-rate</loc><lastmod>2021-05-18T12:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/report-export-in-old-xls-format-does-it-work-or-option-should-be-removed-as-misleading</loc><lastmod>2021-05-18T10:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/question-about-schedules</loc><lastmod>2021-05-18T03:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/about-routing-call-between-organizations</loc><lastmod>2021-05-17T22:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/screen-pop-url-with-dynamic-value</loc><lastmod>2021-05-17T21:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/contact-list-filter-relative-time-greater-than-31-days</loc><lastmod>2021-05-17T18:37:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=6584b214-cffb-4108-8c6a-08e067913bb6&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-05-17T13:30:05Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-for-salesforce-azure-ad-sso</loc><lastmod>2021-05-17T13:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/receiving-live-calls-before-voicemails-or-callbacks</loc><lastmod>2021-05-17T13:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/using-input-variable-in-script-with-architect-set-participant-data</loc><lastmod>2021-05-17T13:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/audit-trail-not-seeing-anything</loc><lastmod>2021-05-17T00:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inbound-call-flow-will-not-savepublish</loc><lastmod>2021-05-14T12:13:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=d705237a-459b-452c-a940-b67d0c9c2f3b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-05-14T06:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/setting-activity-code-as-default</loc><lastmod>2021-05-13T23:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/live-agent-monitoring-audio-only</loc><lastmod>2021-05-13T23:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/official-groups-do-members-have-to-accept-invitation-or-can-admin-make-them-a-member-automatically</loc><lastmod>2021-05-13T21:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/preview-dialing</loc><lastmod>2021-05-13T10:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-often-does-the-edge-synchronize-time-ntp</loc><lastmod>2021-05-12T18:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/external-contacts-different-list-by-divisiondept</loc><lastmod>2021-05-12T18:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/people-bulk-import-with-roles-and-divisions</loc><lastmod>2021-05-12T14:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/whatsapp-transfer-to-bot</loc><lastmod>2021-05-11T17:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interaction-details-by-queue-workgroup</loc><lastmod>2021-05-11T16:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/changes-to-planning-groups-and-historical-data</loc><lastmod>2021-05-11T14:47:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MID=439&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-05-11T13:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interoperability-with-engage</loc><lastmod>2021-05-11T11:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-pki-encryption</loc><lastmod>2021-05-11T09:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/quality-evaluation-rescoring-after-45-days</loc><lastmod>2021-05-11T08:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/flow-question</loc><lastmod>2021-05-10T19:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/looking-for-feedback-on-agent-sentiment-empathy-and-unprofessional-behavior</loc><lastmod>2021-05-10T15:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-completely-override-the-from-name-in-email-sent-from-purecloud</loc><lastmod>2021-05-10T14:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/questions-about-interactions-access-control</loc><lastmod>2021-05-10T14:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/external-learning-content</loc><lastmod>2021-05-10T12:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-are-monitoringreporting-on-peak-call-volumes</loc><lastmod>2021-05-10T07:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/restrict-queue-assignment</loc><lastmod>2021-05-08T21:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callbacks-on-timeline-screen</loc><lastmod>2021-05-07T21:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/issues-cidr-ip-address-range-for-cloud-media-services-change</loc><lastmod>2021-05-07T19:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-routing-keeping-your-mailboxes-and-redirecting-inbound-messages-how-are-you-do-it</loc><lastmod>2021-05-07T15:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pick-up-an-email-from-the-queue</loc><lastmod>2021-05-07T15:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/introducing-sentiment-analysis-1</loc><lastmod>2021-05-07T11:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voice-transfer-automation</loc><lastmod>2021-05-07T09:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/missed-schedule-call-back</loc><lastmod>2021-05-07T07:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/has-there-been-any-discussion-of-adding-infomart-to-cloud</loc><lastmod>2021-05-06T20:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callback-4</loc><lastmod>2021-05-06T17:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-562021</loc><lastmod>2021-05-06T15:49:33Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-product-roadmap-webinar</loc><lastmod>2021-05-06T07:23:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=d3cc0be8-c864-42c9-a701-78c96e930c68&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-05-06T05:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/has-anyone-used-genysys-cloud-inside-of-aws</loc><lastmod>2021-05-05T22:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/viewing-all-members-of-an-official-group</loc><lastmod>2021-05-05T21:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/zendesk-ticket-creation-assignment</loc><lastmod>2021-05-05T21:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/gartner-names-genesys-a-wem-visionary-get-the-report</loc><lastmod>2021-05-05T19:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-wfm-unable-to-map-queues-into-multiple-planning-groups</loc><lastmod>2021-05-05T18:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-it-possible-to-bulk-extract-chat-transcripts-from-genesys-cloud</loc><lastmod>2021-05-05T16:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/change-status-when-computer-is-locked</loc><lastmod>2021-05-05T15:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/search-by-custom-profile-fields</loc><lastmod>2021-05-05T15:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/decision-in-ivr</loc><lastmod>2021-05-05T13:16:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=71fb3576-34a7-42e3-9758-72be33b38a57&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-05-05T10:48:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=9eecc5eb-ec73-40e8-98aa-6c5d70f8188f&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2021-05-04T19:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voicmail-still-open-or-on-an-outbound-call</loc><lastmod>2021-05-04T16:45:32Z</lastmod></url><url><loc>https://community.genesys.com/discussion/choosing-phone-type-while-setting-up-a-contact-list</loc><lastmod>2021-05-04T16:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/translationmap-for-gc-data-actions</loc><lastmod>2021-05-04T14:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/log-skipped-interactions</loc><lastmod>2021-05-04T11:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-forecast-ui-budgeting-option-to-convert-staffing-hours-to-fte</loc><lastmod>2021-05-03T22:16:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=05d86a90-cee5-4e95-b184-51b6a314dbd8&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-05-03T21:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-edge-warranty</loc><lastmod>2021-05-03T20:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-pull-out-successful-calls-in-iteractions</loc><lastmod>2021-05-03T04:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-need-to-get-a-particular-user-status-on-a-queue-to-validate-if-this-user-is-active-on-this-queue</loc><lastmod>2021-05-03T02:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/routing-calls</loc><lastmod>2021-05-02T18:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/edge-connection</loc><lastmod>2021-05-02T18:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-shift-trades-and-schedule-view</loc><lastmod>2021-05-01T18:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/tempo-requesting-time-off</loc><lastmod>2021-04-30T18:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ewt-in-call-data-action</loc><lastmod>2021-04-30T13:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/multiple-surveys-per-email-thread</loc><lastmod>2021-04-30T12:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-chat-utilization</loc><lastmod>2021-04-30T04:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/add-wfmworkforce-engagement-or-management-tag-to-communities</loc><lastmod>2021-04-29T23:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/time-off-conflicts</loc><lastmod>2021-04-29T19:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-shift-trades-and-schedule-view-1</loc><lastmod>2021-04-29T18:42:17Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=a9c2e913-9bc3-4545-a4e4-549ba70425c5&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2021-04-29T17:09:57Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=682909df-13f5-4030-bc8b-6a2ae6681c58&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2021-04-29T17:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/prevent-customers-leaving-multiple-callback-in-the-same-queue</loc><lastmod>2021-04-29T16:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/change-transfer-music</loc><lastmod>2021-04-29T15:55:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=9d298f97-94ac-4d04-8cf5-506eb56a3601&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-04-29T13:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/microsoft-teams-api-calls-through-data-actions</loc><lastmod>2021-04-29T10:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/prevent-email-interactions-being-transferred-to-collaborate-teams-users-who-dont-have-contact-center-access</loc><lastmod>2021-04-29T09:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/adding-67-with-regex-to-make-caller-anonymous</loc><lastmod>2021-04-29T07:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disable-media-types-per-queue-ie-dont-allow-voice-calls-from-email-queue</loc><lastmod>2021-04-29T00:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/weird-behaviours-with-agents-profiles-when-inheriting-roles</loc><lastmod>2021-04-28T23:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/see-the-new-learning-employee-development-capability-in-genesys-cloud</loc><lastmod>2021-04-28T21:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-activated-music-on-hold</loc><lastmod>2021-04-28T21:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/custom-kpis-and-additional-kpis-to-gamification</loc><lastmod>2021-04-28T15:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/feedback-on-adherence-view</loc><lastmod>2021-04-28T14:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-4282021</loc><lastmod>2021-04-28T13:10:56Z</lastmod></url><url><loc>https://community.genesys.com/discussion/hold-or-delay-email-messages-in-flow</loc><lastmod>2021-04-28T12:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/workforce-management-swap-shift</loc><lastmod>2021-04-28T11:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-softphone-1</loc><lastmod>2021-04-28T11:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/automatically-send-email-at-end-of-script</loc><lastmod>2021-04-28T10:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/add-additional-phone-number-column-to-existing-contact-list</loc><lastmod>2021-04-28T10:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/need-to-have-a-step-by-step-guide-on-how-to-use-oauth-for-a-new-integration</loc><lastmod>2021-04-28T09:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/skills-performance-view-skill-groups-can-be-for-more-than-1-skill</loc><lastmod>2021-04-27T22:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/limit-interaction-history-for-external-contacts-to-365-days-affects-automatic-best-method-forecasting-method</loc><lastmod>2021-04-27T21:58:01Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-data-action-get-ewt-failure</loc><lastmod>2021-04-27T20:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-view-of-their-historical-real-time-adherence</loc><lastmod>2021-04-27T18:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/can-we-encrypt-flow-variables-in-architect-before-sending-sensitive-data-via-json-body-of-post-request-to-customer-endpoints</loc><lastmod>2021-04-27T16:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/does-the-evaluete-schedule-group-action-works-in-survival-mode</loc><lastmod>2021-04-27T12:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat-notification-alert-sound</loc><lastmod>2021-04-27T12:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/missing-queues-summary-stats</loc><lastmod>2021-04-27T11:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/notification-when-retrieving-an-archived-call</loc><lastmod>2021-04-27T11:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-wfm-schedule-generation</loc><lastmod>2021-04-27T11:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-app-or-the-desktop-app</loc><lastmod>2021-04-27T10:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/alert-time-out-not-working</loc><lastmod>2021-04-27T08:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/evaluation-scoring-weight</loc><lastmod>2021-04-27T01:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transfer-to-voicemail-action-1</loc><lastmod>2021-04-26T21:12:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=a2557720-2de2-4c70-aabe-1af87c39b721&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-04-26T20:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/using-script-buttons-to-set-a-timestamp-variable-of-now-sysdate</loc><lastmod>2021-04-26T09:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pop-up-style-in-scripts</loc><lastmod>2021-04-26T08:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/incident-tracking-and-platform-assurance</loc><lastmod>2021-04-26T04:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/setting-default-phone</loc><lastmod>2021-04-26T04:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/connecting-scripts-to-data-tables</loc><lastmod>2021-04-24T12:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-genesys-cloud-dependable</loc><lastmod>2021-04-23T21:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/delaying-email-based-on-information-on-subject</loc><lastmod>2021-04-23T16:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/delete-recording-policy</loc><lastmod>2021-04-23T12:47:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=87db46c0-d265-471c-a2be-7bce79070acb&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2021-04-23T12:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/virtual-edge-host-server-windows-server-2016-or-later</loc><lastmod>2021-04-23T10:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/edge-install</loc><lastmod>2021-04-22T17:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-abandonment-calculations</loc><lastmod>2021-04-22T16:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-4212021</loc><lastmod>2021-04-22T10:42:49Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sorting-and-filter-for-performance-views</loc><lastmod>2021-04-22T09:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pulling-year-to-date</loc><lastmod>2021-04-22T07:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/evaluation-score-per-mediatype-per-agent-in-1-view</loc><lastmod>2021-04-22T06:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/managing-or-consolidating-reports-for-multiple-orgs</loc><lastmod>2021-04-22T06:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/question-about-screen-capture</loc><lastmod>2021-04-22T00:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/mos-score-calculation</loc><lastmod>2021-04-21T23:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/would-bulls-eye-routing-method-that-doesnt-remove-skills-work-with-wfm</loc><lastmod>2021-04-21T13:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/secure-ivr-flow-with-external-ivr</loc><lastmod>2021-04-21T12:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sennheiser-dw-pro-2</loc><lastmod>2021-04-21T12:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-evaluations-review-and-adding-comments</loc><lastmod>2021-04-21T10:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-certification-1</loc><lastmod>2021-04-21T07:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agents-calls-per-hour</loc><lastmod>2021-04-21T07:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/embedded-client-question</loc><lastmod>2021-04-20T20:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/flow-version</loc><lastmod>2021-04-20T19:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/admin-license-do-we-need-to-subscribe-or-included</loc><lastmod>2021-04-20T19:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/hide-profile-iconpanel-in-interactions-view</loc><lastmod>2021-04-20T16:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-phone-state-is-displaying-differently-to-different-users</loc><lastmod>2021-04-20T16:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/forecastingscheduling-wfm-genesys-cloud</loc><lastmod>2021-04-20T16:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/audio-codes-fxs-registration-with-edge</loc><lastmod>2021-04-20T15:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/time-off-balances</loc><lastmod>2021-04-20T11:07:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=527835f5-fc5f-4978-afac-65f9108fcb9f&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-04-20T06:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/report-by-internal</loc><lastmod>2021-04-19T19:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/group-metrics-via-api-data-extraction-possible</loc><lastmod>2021-04-19T16:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-extraction</loc><lastmod>2021-04-19T15:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-for-historical-sla-reporting-into-tableau</loc><lastmod>2021-04-19T15:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/default-report-time-zone</loc><lastmod>2021-04-19T15:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/making-automated-report-downloads-using-api</loc><lastmod>2021-04-19T13:44:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=25c0cf4a-9855-495f-8f20-bf120acf072b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-04-19T10:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/oauth-for-a-new-integration</loc><lastmod>2021-04-19T09:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-response-or-canned-responses-and-html</loc><lastmod>2021-04-18T15:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calender-items-exceptions-overwriting-day-off</loc><lastmod>2021-04-16T11:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/auto-attendant</loc><lastmod>2021-04-15T20:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/edge-ip-configurations</loc><lastmod>2021-04-15T20:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reporting-on-contactsorganizations</loc><lastmod>2021-04-15T20:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/livexchange-schedules-integration</loc><lastmod>2021-04-15T20:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/it-is-possible-to-see-in-a-report-directly-all-the-calls-made-or-received-hour-by-hour-for-example-from-monday-for-a-whole-month</loc><lastmod>2021-04-15T20:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/integration-to-doxim-crm</loc><lastmod>2021-04-15T20:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/whatsapp-support-in-purecloud</loc><lastmod>2021-04-15T19:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-to-pull-evaluation-report</loc><lastmod>2021-04-15T17:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-schedule-and-time-off</loc><lastmod>2021-04-15T17:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-enhancement-for-evaluations-causing-issues</loc><lastmod>2021-04-15T17:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transfers-to-queue-with-scheduling-logic</loc><lastmod>2021-04-15T16:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/suggestion-for-next-community-cast</loc><lastmod>2021-04-15T15:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-4142021</loc><lastmod>2021-04-15T13:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/notification-for-qa-evaluator-if-comments-added-to-evaluation</loc><lastmod>2021-04-15T12:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/report-for-evaluation</loc><lastmod>2021-04-15T12:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/printing-quality-evaluations</loc><lastmod>2021-04-15T11:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/canned-responses-usage</loc><lastmod>2021-04-15T09:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/gamification-profiles-on-division</loc><lastmod>2021-04-14T13:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/byoc-trunk-configurations</loc><lastmod>2021-04-14T12:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-not-responding-state-considered-off-queue</loc><lastmod>2021-04-14T08:56:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=a468fa5c-1686-4a17-bd92-7801a434d689&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-04-14T06:38:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=119a09c6-33bf-4cbb-988f-a241b38d4dec&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-04-14T06:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disable-profile-picture-upload</loc><lastmod>2021-04-14T05:49:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=591a8cae-a0b0-429e-9877-28120a6baefb&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-04-14T02:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/re-quality-evaluations-can-you-track-agent-performance-by-question-trend-over-time-in-purecloud-enabling-supervisors-to-identify-areas-for-improvement</loc><lastmod>2021-04-13T22:11:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=80a8f4ac-915e-4df8-992b-8c45dca7bf68&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-04-13T21:59:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=b555eb99-27c6-42d6-a873-5f60d912d643&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-04-13T16:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-it-possible-inbound-to-update-outbound-contact-list</loc><lastmod>2021-04-13T13:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/firewall-domains</loc><lastmod>2021-04-13T07:07:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=3d580257-1e07-487a-95a9-29cdcfa990ea&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-04-12T22:59:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=01d763bf-0609-4449-97cb-1836e0397c3f&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2021-04-12T17:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/consultative-transfer-script-question</loc><lastmod>2021-04-12T13:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/routing-100000-telephone-numbers-to-one-call-route-flow</loc><lastmod>2021-04-12T13:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/play-an-annoncement-after-transfert-to-voicemail-of-a-queue</loc><lastmod>2021-04-12T00:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/post-request-body-for-multiple-queue-and-mediatypevoice</loc><lastmod>2021-04-10T00:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-is-work-from-home-ready-but-there-are-some-items-to-consider-when-transitioning</loc><lastmod>2021-04-09T19:51:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=c00e78da-88b8-44fa-bc06-b6237792576a&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-04-09T18:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/share-your-expertise-on-employee-experience-ex</loc><lastmod>2021-04-09T17:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-previewoauth</loc><lastmod>2021-04-09T15:02:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=bd4df0d6-8699-4fc5-85a3-0c38ad4685e6&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-04-09T13:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/can-we-embed-chat-widgets-into-agent-script</loc><lastmod>2021-04-09T11:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interaction-evaluation-and-survey-moved-to-right-panel</loc><lastmod>2021-04-08T14:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/rtp-session-timer</loc><lastmod>2021-04-08T10:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/mondaycom-integration</loc><lastmod>2021-04-08T00:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/secure-attachments-in-email</loc><lastmod>2021-04-07T14:50:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=bf49a0f8-1367-453e-bf6e-f5d972fc8d8a&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2021-04-07T13:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/logging-capability</loc><lastmod>2021-04-07T13:08:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=a06fa4ef-1a00-4572-89e5-5e96853f0a7c&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2021-04-07T10:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-limit-time-off-and-shift-trade-approval-to-a-specific-team-of-users-only</loc><lastmod>2021-04-07T09:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/google-tts-integration-issues</loc><lastmod>2021-04-07T06:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/can-we-install-genesys-cloud-softphone-on-remote-pc</loc><lastmod>2021-04-07T06:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/okta-integration-1</loc><lastmod>2021-04-07T02:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/add-people-with-csv</loc><lastmod>2021-04-07T02:10:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=c7177b9f-d3d7-4657-975e-49b01a6932b7&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-04-07T01:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/why-the-person-name-remains-after-the-word-divisions-in-the-virtual-path-in-this-scenario</loc><lastmod>2021-04-06T21:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/quality-assurance-productivity-report-missing</loc><lastmod>2021-04-06T15:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/latest-version-of-genesys-cloud-for-salesforce-managed</loc><lastmod>2021-04-05T22:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dialog-engine-bot-and-date-formatting</loc><lastmod>2021-04-05T21:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/looking-for-feedback-on-agent-attrition</loc><lastmod>2021-04-05T20:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dialog-engine-slottype-regular-exception-regex</loc><lastmod>2021-04-05T18:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/qa-show-new-gamification-and-coaching-features</loc><lastmod>2021-04-05T17:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-the-2021-swpp-virtual-summit-for-workforce-management-join-the-fun</loc><lastmod>2021-04-05T15:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat-routing-based-on-content-of-customer-request</loc><lastmod>2021-04-05T14:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-the-2021-swpp-virtual-summit-for-workforce-management-follow-for-more-information</loc><lastmod>2021-04-05T13:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/removing-a-users-cell-phone-number-via-api</loc><lastmod>2021-04-05T11:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inconsistent-ways-of-responding-to-an-interaction-when-using-omni-channel</loc><lastmod>2021-04-02T05:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agentless-outbound-texts-are-failing-even-a-while-after-conversation-is-closed</loc><lastmod>2021-04-01T15:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/lex-voice-bot-help</loc><lastmod>2021-04-01T15:04:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=6b451a5d-a600-4bc3-9a40-5bd1724b941f&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-04-01T14:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-and-webrtc-plugin</loc><lastmod>2021-04-01T13:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/assistance-required-for-preferred-agent-routing-set-up</loc><lastmod>2021-04-01T12:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-billing</loc><lastmod>2021-04-01T08:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-in-queue-call-flow-how-to-change-tts-language-of-position-in-queue-announcement</loc><lastmod>2021-04-01T07:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dashboard-refresh-rate</loc><lastmod>2021-03-31T23:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wrap-up-codes-limit-transition-strategy-from-pure-engage-to-genesys-cloud</loc><lastmod>2021-03-31T19:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/custom-screenpop-chat-interactions-salesforce</loc><lastmod>2021-03-31T18:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-question-1</loc><lastmod>2021-03-31T18:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/multiple-monitors-screen-recording</loc><lastmod>2021-03-31T17:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/understanding-conformance-with-pre-break</loc><lastmod>2021-03-31T17:17:10Z</lastmod></url><url><loc>https://community.genesys.com/discussion/rout-only-calls-with-a-language-tagged-to-agent</loc><lastmod>2021-03-31T16:16:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=cface9fc-5afd-4686-8509-6778ad011636&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2021-03-31T14:00:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=f8082a23-b74c-4dca-867a-1d901af9e306&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2021-03-31T07:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/acd-skills-throughout-the-customer-journey</loc><lastmod>2021-03-31T06:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/predictive-engagement-chat-queue-throttling</loc><lastmod>2021-03-30T17:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/service-level-calculation-1</loc><lastmod>2021-03-30T12:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reboot-edge-vs-restart</loc><lastmod>2021-03-30T08:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/create-two-webrtc-phone-for-the-same-user</loc><lastmod>2021-03-30T08:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/why-we-cant-setup-less-than-7-second-in-alerting-timeout</loc><lastmod>2021-03-29T19:36:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=1e003a86-100e-4ebc-b9a8-3ee806790b06&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-03-29T19:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/service-level-metrics-1</loc><lastmod>2021-03-29T14:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-add-ons-menu-item-missing</loc><lastmod>2021-03-29T12:38:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=eaec89a2-0467-4ffb-b129-7dd13c1c3d1d&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-03-29T06:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wrap-up-time-for-chat</loc><lastmod>2021-03-29T02:02:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=63ac9ec5-8648-45f9-a780-9eb9f55ff75c&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-03-28T12:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/lex-voice-bot</loc><lastmod>2021-03-26T23:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/deprecated-signalling</loc><lastmod>2021-03-26T22:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-adherence-manual-adjustment-in-genesys-cloud</loc><lastmod>2021-03-26T13:23:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=b9a6f046-9b65-4395-9ad6-29ef0bf163a3&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-03-25T18:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-wfm-staffing-forecast-capacity-planning</loc><lastmod>2021-03-25T17:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reserved-word-causing-data-action-to-time-out</loc><lastmod>2021-03-25T12:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/includes-data-prior-to</loc><lastmod>2021-03-25T09:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/the-station-could-not-be-reached-this-could-be-due-to-network-connectivity-issues-or-having-multiple-active-sessions-if-using-a-separate-application-to-place-calls-be-sure-to-to-enable-the-placing-cal</loc><lastmod>2021-03-25T08:16:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=089108ef-446d-4ecc-b999-3eb6985f1611&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-03-25T03:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dispute-management-plan-template-or-msp</loc><lastmod>2021-03-24T23:57:47Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-on-que</loc><lastmod>2021-03-24T20:08:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=0c55a3c9-19fb-4e48-b084-6e0c30ae960f&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2021-03-24T13:06:48Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-wfm-shift-trades-1</loc><lastmod>2021-03-24T10:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/on-site-edge-applicance</loc><lastmod>2021-03-24T07:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calls-rejected-webrtc</loc><lastmod>2021-03-23T22:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dynamics-365-authentication-problem</loc><lastmod>2021-03-23T18:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/send-automatic-email-after-completing-the-voice-interaction</loc><lastmod>2021-03-23T18:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/capture-action-map-name-as-participant-data-in-ivr</loc><lastmod>2021-03-23T16:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-wfm-time-off-auto-approval</loc><lastmod>2021-03-23T16:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ability-to-enabledisable-agents-capability-to-decline-outbound-interaction-requests</loc><lastmod>2021-03-23T12:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/format-canned-responses-especially-bullet-points</loc><lastmod>2021-03-23T07:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disable-genesys-cloud-collaborate-chat-between-divisions</loc><lastmod>2021-03-23T05:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/can-i-merge-external-contacts</loc><lastmod>2021-03-23T05:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scheduled-export-of-views-no-option-to-export-all-columns</loc><lastmod>2021-03-23T04:43:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=469371a3-f6b1-411a-8c23-c3b8513ea49d&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-03-22T21:44:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=2fe46592-00f7-4ad2-bb10-da11141a4569&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2021-03-22T18:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/real-time-alerts-for-systems-integrated-with-gc</loc><lastmod>2021-03-22T14:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sentiment-analysis-for-digital-interactions</loc><lastmod>2021-03-22T13:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callbacks-included-in-asa</loc><lastmod>2021-03-22T13:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/service-level-down</loc><lastmod>2021-03-22T11:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-get-the-agentuser-creation-details-with-queue-assigning-date-for-same-agentsusers</loc><lastmod>2021-03-22T10:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/concatenate-if-contains-message</loc><lastmod>2021-03-22T06:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transfering-to-number-from-flow-using-genesys-voice</loc><lastmod>2021-03-21T09:12:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=64224fc8-78ac-47db-a0e0-a966a10c246c&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-03-21T05:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callable-time-sets-outbound</loc><lastmod>2021-03-19T22:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webchat-examples</loc><lastmod>2021-03-19T18:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/screen-share-to-a-mobile-device</loc><lastmod>2021-03-19T17:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voicemail-callbacks-routing-or-removal-from-the-queue</loc><lastmod>2021-03-19T17:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/hide-interaction-view-for-agents-without-limitating-the-external-contact-list</loc><lastmod>2021-03-19T16:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/stop-screen-rec-when-no-voice-rec-is-enabled</loc><lastmod>2021-03-19T16:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-organizations-question</loc><lastmod>2021-03-19T15:06:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=f1c4ea9a-9381-47df-9094-dacb73afc3f2&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2021-03-19T11:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/authorization-when-the-supervisor-only-wants-to-change-the-users-password</loc><lastmod>2021-03-19T10:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/icbm-does-not-show-any-reports-or-calls</loc><lastmod>2021-03-19T00:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-do-you-prevent-coachings-from-impacting-adherence</loc><lastmod>2021-03-18T21:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/unable-to-generate-short-term-forecast-in-genesys-cloud-wfm</loc><lastmod>2021-03-18T15:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-org-domains</loc><lastmod>2021-03-18T14:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/delete-time-off-requests</loc><lastmod>2021-03-18T10:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/need-help-in-understanding-short-term-forecast-methods-in-genesys-cloud-wfm</loc><lastmod>2021-03-18T09:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/enable-auto-answer-as-system-default</loc><lastmod>2021-03-18T09:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/50-column-limit</loc><lastmod>2021-03-18T09:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/firewall-ports-for-cidr-ip-address-range-for-cloud-media</loc><lastmod>2021-03-18T08:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/survey-data-table-lookup</loc><lastmod>2021-03-17T22:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/best-practices-to-improve-employee-engagement</loc><lastmod>2021-03-17T18:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/headset-losing-inbound-audio-on-call-using-embedded-softphone-in-salesforce</loc><lastmod>2021-03-17T14:48:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=63d5c0e0-af61-4c04-b0dc-a03a35571cb6&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2021-03-17T13:31:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=d7d5be6c-38c9-4ba4-aad5-5c399914b35a&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-03-17T13:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/remove-wrap-up-code</loc><lastmod>2021-03-17T12:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/edge-n1</loc><lastmod>2021-03-16T18:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/customer-care-needs-your-feedback-customer-care-is-evolving-its-ivr-and-would-like-your-feedback</loc><lastmod>2021-03-16T12:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/best-approach-for-planning-groups-in-genesys-cloud-wfm</loc><lastmod>2021-03-16T11:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/advance-leave-management-in-genesys-cloud-wfm</loc><lastmod>2021-03-16T10:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/what-does-the-appusermaxchannels-limit-exactly-mean</loc><lastmod>2021-03-15T22:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/edge-configurations</loc><lastmod>2021-03-15T19:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/did-numbers</loc><lastmod>2021-03-15T18:21:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=b4e77c0d-a084-435a-a34f-d1c0b7e3faee&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-03-15T16:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-priority-routing</loc><lastmod>2021-03-15T12:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/can-someone-with-a-gc2-authorised-org-and-gc3-customers-try-this-please</loc><lastmod>2021-03-15T02:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-via-salesforce-email-to-case-vs-email-via-genesys-cloud-using-integration-and-wfmmetrics</loc><lastmod>2021-03-14T18:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/manual-schedule-creation-in-genesys-cloud-2</loc><lastmod>2021-03-14T13:14:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=2b89a9d3-c125-4bac-ad5f-288cb64aa04a&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-03-12T19:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/queue-activity-view-second-interaction-type-idle-time</loc><lastmod>2021-03-12T15:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/why-cant-i-vote-on-ideas</loc><lastmod>2021-03-12T14:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-evaluation-reporting</loc><lastmod>2021-03-12T13:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/max-data-actions-per-second</loc><lastmod>2021-03-12T11:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cherry-picking-manual-assignment</loc><lastmod>2021-03-12T01:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/screen-pop-after-agent-accepts-the-interaction</loc><lastmod>2021-03-12T01:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/faster-ms-dynamics-data-action</loc><lastmod>2021-03-11T19:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/opening-email-attachments</loc><lastmod>2021-03-11T19:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sender-address</loc><lastmod>2021-03-11T16:16:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=1dbb4164-5cb5-403c-9411-97d04514ccaa&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-03-11T13:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/measure-callsreports-outside-opening-hours</loc><lastmod>2021-03-11T08:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-3102021</loc><lastmod>2021-03-10T14:09:11Z</lastmod></url><url><loc>https://community.genesys.com/discussion/get-count-of-calls-waiting-in-queue</loc><lastmod>2021-03-10T09:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-it-possible-to-display-the-time-since-last-interaction</loc><lastmod>2021-03-10T06:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/aws-direct-connect</loc><lastmod>2021-03-09T17:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-integration-with-microsoft-luis-voice-bot</loc><lastmod>2021-03-09T12:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/preference-and-bidding-in-genesys-cloud-wfm</loc><lastmod>2021-03-09T12:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wrapup-code-in-chat-flow</loc><lastmod>2021-03-09T07:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/idea-to-have-every-parameter-in-architect-as-variable</loc><lastmod>2021-03-09T07:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-storage-calculator</loc><lastmod>2021-03-09T02:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-employee-engagement-important-to-your-contact-center</loc><lastmod>2021-03-08T19:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reviewing-completed-evaluations-missing-data</loc><lastmod>2021-03-08T17:12:07Z</lastmod></url><url><loc>https://community.genesys.com/discussion/recording-of-consult-acd-calls</loc><lastmod>2021-03-08T14:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/workforce-management-1</loc><lastmod>2021-03-08T12:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/developing-performance-dashboard-in-genesys-cloud</loc><lastmod>2021-03-08T02:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-action-log-or-monitoring</loc><lastmod>2021-03-08T02:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-modify-the-body-of-an-email</loc><lastmod>2021-03-08T02:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-ideas-lab-your-voice-is-being-heard</loc><lastmod>2021-03-08T02:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/speech-recognition-in-in-queue-flow</loc><lastmod>2021-03-07T13:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purging-deleted-people</loc><lastmod>2021-03-06T01:10:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=0589e080-b5fb-4178-b7e7-68c8373729c5&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-03-05T15:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/qa-show-wem-topic-manager-latitude-roadmap</loc><lastmod>2021-03-05T14:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callcustomerexternalcontactid-not-available-in-flows</loc><lastmod>2021-03-05T14:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/schedule-groups</loc><lastmod>2021-03-05T13:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/nuance-support</loc><lastmod>2021-03-05T09:04:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=45b5ebde-3552-4a7f-bef2-ae81797c4bd9&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-03-05T06:55:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=eb84acb6-f363-449f-a45c-37dcca6fb98c&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-03-04T21:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interaction-recording-enhancements-record-acd-agent-consult-calls</loc><lastmod>2021-03-04T17:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/access-to-interaction-details-for-specific-channels</loc><lastmod>2021-03-04T14:48:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=2a474ceb-bf09-4060-b4a4-920ddd1fa463&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-03-04T14:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/passing-speech-to-text-as-variable-in-data-actions</loc><lastmod>2021-03-04T06:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-332021</loc><lastmod>2021-03-03T18:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/screen-share-trouble-shooting</loc><lastmod>2021-03-03T17:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-flow-answering-machine-detection-call-analysis-response</loc><lastmod>2021-03-03T16:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/branch-routing-challenge</loc><lastmod>2021-03-03T15:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/error-when-using-script</loc><lastmod>2021-03-03T13:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calculate-10-minutes-before-current-datetime-in-architect</loc><lastmod>2021-03-03T07:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/platform-api-client-sdk-routingapi</loc><lastmod>2021-03-03T07:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-machine-without-internet-access</loc><lastmod>2021-03-02T16:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/send-an-sms-using-the-api</loc><lastmod>2021-03-02T15:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wrap-up-codes-assigned-by-outbound-dialing-3</loc><lastmod>2021-03-02T14:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/digital-add-ons-permissions</loc><lastmod>2021-03-02T13:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-dialogue-engine-now-support-of-voice-channel</loc><lastmod>2021-03-02T13:49:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=9b38b70a-c754-495d-a5a6-1c8a0c82021c&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-03-02T13:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/accessing-uui-data-for-reporting-purposes</loc><lastmod>2021-03-02T07:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ability-to-route-email-through-a-architecture-email-flow-before-sending-it-out</loc><lastmod>2021-03-02T05:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/when-is-a-policy-evaluated</loc><lastmod>2021-03-02T05:49:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=f16c31c2-b2a4-455a-b06a-e51f453daa36&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2021-03-01T21:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/polycom-zero-touch-provisioning</loc><lastmod>2021-03-01T21:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/change-agent-status-after-call-alert-timeout</loc><lastmod>2021-03-01T20:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dns-srv-records-for-regions-dont-exist</loc><lastmod>2021-03-01T20:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/microsoft-edge-chromium-support-for-webrtc</loc><lastmod>2021-03-01T19:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-e-mail-survey-concernsquestions</loc><lastmod>2021-03-01T19:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/what-is-the-email-formats-recieved-by-the-genesys-cloud-status-email-subscription</loc><lastmod>2021-03-01T18:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/canned-response-inline-images</loc><lastmod>2021-03-01T18:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/protected-flag-legal-hold</loc><lastmod>2021-03-01T16:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-can-we-only-record-outbound-calls-to-area-codes-in-one-party-consent-states</loc><lastmod>2021-03-01T16:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/audit-log-people-and-permissions</loc><lastmod>2021-03-01T16:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/conversation-call-accept</loc><lastmod>2021-02-26T20:19:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=fa58f639-a928-454b-b4b3-a235b2f32627&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-02-26T15:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-url-pop-with-interaction-attribute</loc><lastmod>2021-02-26T03:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/prioritizing-inbound-voice-over-callbacks</loc><lastmod>2021-02-25T17:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-dialogflow-engine-bot-flow</loc><lastmod>2021-02-25T14:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cidr-ip-address-range-for-cloud-media-224-what-actually-needs-to-be-done</loc><lastmod>2021-02-25T02:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/coaching-with-workforce-management-and-suggested-time-slots</loc><lastmod>2021-02-24T23:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/enabling-out-of-the-box-topics-new-transcription-feature</loc><lastmod>2021-02-24T23:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/queue-overflow</loc><lastmod>2021-02-24T19:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/srv-records-for-outbound-sip-servers-1</loc><lastmod>2021-02-24T17:58:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=b548efd2-93de-47d9-a6e1-6783bb251564&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-02-24T02:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cannot-find-the-screen-in-the-developer-tools-to-audit-phone-numbers</loc><lastmod>2021-02-23T19:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/introducing-topic-manager-and-topic-spotting</loc><lastmod>2021-02-23T19:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/migration-from-engage-cloud-to-genesys-cloud</loc><lastmod>2021-02-23T18:43:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=1af6d362-841e-42b1-8056-3a9f4386580e&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-02-22T23:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/allow-pop-up-notifications-not-working-as-expected</loc><lastmod>2021-02-22T20:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/acd-routing-scoring-on-interactions-reporting-or-views-and-managing-skills</loc><lastmod>2021-02-22T13:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ability-to-change-the-subject-of-email-while-processing-email-through-flow</loc><lastmod>2021-02-21T23:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/quality-policies-not-issuing-evaluations</loc><lastmod>2021-02-21T21:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/make-and-receive-webrtc-calls-on-android-devices</loc><lastmod>2021-02-19T18:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/something-exciting-is-coming-for-those-looking-to-improve-employee-performance</loc><lastmod>2021-02-19T17:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/unusual-error-in-the-user-interface-see-the-image</loc><lastmod>2021-02-19T15:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cloud-media-services-cidr-ip-address-range</loc><lastmod>2021-02-19T07:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/custom-theme-in-widget-v2</loc><lastmod>2021-02-19T00:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/widget-chat-on-ios-has-a-issue-with-keyboard</loc><lastmod>2021-02-18T15:40:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=2f6ffede-a331-4da9-9555-fa4ece6c2d27&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-02-18T13:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webchat-text-formatting</loc><lastmod>2021-02-18T10:02:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=293cdfd8-d6d1-418a-add6-7829ea42bd61&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-02-18T03:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interaction-details-ui-enhancement-synchronized-playback-with-transcript</loc><lastmod>2021-02-17T18:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voice-transcription-enhancements-support-transcription-of-recordings-for-on-premise-edge</loc><lastmod>2021-02-17T18:02:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=94129464-a81b-45ef-8a71-26e05855ef0b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-02-17T16:27:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=c8ff86cb-e512-43bd-91b6-1dc1068cc52e&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2021-02-17T14:17:48Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-login-to-purecloud-using-apissdk</loc><lastmod>2021-02-17T13:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cherry-picking-api</loc><lastmod>2021-02-17T00:06:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=1304766d-e38a-4d2c-983a-8507016fdc99&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-02-16T08:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ivr-survey</loc><lastmod>2021-02-16T00:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/911-email-alert</loc><lastmod>2021-02-15T21:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/e911-compliance</loc><lastmod>2021-02-15T21:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/looking-for-sample-source-code-on-webrtc-sdk</loc><lastmod>2021-02-15T16:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pros-and-cons-for-using-dhcp-vs-static-for-edge-interfaces</loc><lastmod>2021-02-14T20:43:59Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transfer-of-a-webchat-interaction-display-of-disconnect</loc><lastmod>2021-02-11T21:10:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=ad1927a7-fb3a-4960-8791-f6650350ea52&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-02-11T17:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/whatsup-apple-business-chat-integration</loc><lastmod>2021-02-11T17:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/zoom-into-topic-manager-and-topic-spotting</loc><lastmod>2021-02-11T16:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/different-numbers-for-outgoing-calls-on-an-outbound-campaign</loc><lastmod>2021-02-11T16:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/rescheduled-callbacks-how-does-it-effect-ewt-calculations</loc><lastmod>2021-02-11T16:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-can-i-add-a-character-in-the-middle-of-a-string-variable</loc><lastmod>2021-02-11T15:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/integrate-an-external-sms-management-tool</loc><lastmod>2021-02-11T08:25:43Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-use-expresions</loc><lastmod>2021-02-11T08:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/privacy-header-for-sip-trunk</loc><lastmod>2021-02-11T02:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-streamline-how-coaching-sessions-are-scheduled-with-ai-enabled-optimal-time-slots-from-wfm</loc><lastmod>2021-02-10T20:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/alert-when-call-comes-into-flow</loc><lastmod>2021-02-10T20:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/push-notifications-new-in-genesys-tempo</loc><lastmod>2021-02-10T20:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/topic-manager-and-topic-spotting</loc><lastmod>2021-02-10T19:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voice-transcription-enhancements-new-languages-supported</loc><lastmod>2021-02-10T19:34:12Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voice-transcription-enhancements-new-languages-supported-1</loc><lastmod>2021-02-10T19:33:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=6fc4a929-70c0-4052-92b0-b21ae201ac2a&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-02-10T19:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-2102021</loc><lastmod>2021-02-10T14:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/handling-emergency-closures-at-queue-level</loc><lastmod>2021-02-10T13:06:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=9fa9602b-dfee-4d60-b730-f0f734c444ad&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-02-09T17:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/coaching-add-interaction-to-existing-coaching-appointment</loc><lastmod>2021-02-09T15:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/setting-a-background-score-music-in-ivr</loc><lastmod>2021-02-09T06:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-integration-with-an-external-ivr</loc><lastmod>2021-02-08T22:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/warm-transfer-an-inbound-call-to-another-number-from-inbound-flow</loc><lastmod>2021-02-08T20:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/group-ring-in-scripts</loc><lastmod>2021-02-08T17:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/automatic-mute-when-incoming-calls</loc><lastmod>2021-02-08T17:08:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=f64a6673-3521-43be-99b3-211860e5c2ba&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-02-08T07:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/complete-interaction-by-selecting-a-wrap-up-via-agent-script</loc><lastmod>2021-02-08T07:04:28Z</lastmod></url><url><loc>https://community.genesys.com/discussion/read-message-simple-self-service-message-for-whatsapp</loc><lastmod>2021-02-07T07:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/amazon-workspaces-virtual-desktop-interface</loc><lastmod>2021-02-05T19:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/force-outgoing-calls-to-use-only-one-queue-in-on-behalf-of-queue</loc><lastmod>2021-02-05T17:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/random-on-hold-prompt-play-setting</loc><lastmod>2021-02-05T17:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/auto-forwarding-emails-to-an-external-email-w-architect</loc><lastmod>2021-02-05T15:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/check-for-emergency-activation-in-in-queue-flow</loc><lastmod>2021-02-05T14:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/why-does-not-works-the-escape-sequences-in-message-body-of-send-auto-reply-action</loc><lastmod>2021-02-05T14:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-it-possibile-to-launch-a-webservices-data-action-when-a-call-is-abandoned</loc><lastmod>2021-02-05T14:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat-subject-field</loc><lastmod>2021-02-05T11:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-to-case-salesforce-integration-variables-in-architect</loc><lastmod>2021-02-05T08:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/document-share-on-the-public</loc><lastmod>2021-02-05T05:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/acw-setting-for-webchat</loc><lastmod>2021-02-05T01:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/estimated-wait-time-2</loc><lastmod>2021-02-04T21:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/2-questions-regarding-reporting-functionalities</loc><lastmod>2021-02-04T17:59:59Z</lastmod></url><url><loc>https://community.genesys.com/discussion/this-app-had-been-removed-and-will-not-be-available-the-next-time-you-reload-genesys</loc><lastmod>2021-02-04T17:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/allow-ip-address</loc><lastmod>2021-02-04T17:03:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=4f60ac46-e4a6-4988-b865-ef50c8c0ee56&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-02-04T13:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/important-new-estimated-wait-time-algorithm-coming-dec-9th</loc><lastmod>2021-02-04T05:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/permission-on-agent-contact-information-and-profile-picture-upload</loc><lastmod>2021-02-04T02:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/international-number-format</loc><lastmod>2021-02-03T22:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/teams-integration-via-architect</loc><lastmod>2021-02-03T22:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/planning-groups-1</loc><lastmod>2021-02-03T19:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/diving-in-speech-and-text-analytics</loc><lastmod>2021-02-03T18:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-statuses-long-duration</loc><lastmod>2021-02-03T16:09:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=f0a23fe0-6992-4a17-bd0c-543c30847e15&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2021-02-03T15:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/customers-with-co-browse-featured-implemented-in-their-web-sites</loc><lastmod>2021-02-03T15:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-routing-with-custom-domain</loc><lastmod>2021-02-02T19:14:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=e70a6f48-a103-432b-af3d-a4ba7187e180&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-02-02T13:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/getting-information-from-external-contacts-directory</loc><lastmod>2021-02-02T13:30:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=65281e15-56a8-45e1-b383-f72836f7b028&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-02-02T09:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/social-media-channel</loc><lastmod>2021-02-02T07:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/restricting-access-to-viewing-monitoring-specific-queues</loc><lastmod>2021-02-01T21:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/jabra-headset-program-and-call-controls</loc><lastmod>2021-02-01T18:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/monitor-appearanceanswer-another-users-call</loc><lastmod>2021-02-01T13:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/standalone-phone-1</loc><lastmod>2021-02-01T13:07:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=9d517694-3620-4d96-bf29-7d73ca9232b2&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-01-31T22:26:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=a438bb1b-a2d0-4c3b-84b4-58c192e1e44b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-01-31T22:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-action-request-element-of-type-array</loc><lastmod>2021-01-29T21:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/release-notes-communicate-user-ios</loc><lastmod>2021-01-29T20:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/omni-channel-sync-settings-in-purecloud-for-salesforce-app</loc><lastmod>2021-01-29T12:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-rules-based-on-usersdid</loc><lastmod>2021-01-29T11:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/whatsapp-adapter-activateconfirm-polling-error-genesys-cloud</loc><lastmod>2021-01-29T01:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/screen-pop-within-genesys</loc><lastmod>2021-01-29T00:48:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=fd5d4127-b10e-41b2-a939-7f9d9b6d8fb5&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-01-29T00:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/routing-multiple-chat-interactions-to-agents</loc><lastmod>2021-01-29T00:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/achieve-completed-web-chat-messaging</loc><lastmod>2021-01-28T18:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/count-entered-interactions</loc><lastmod>2021-01-28T16:58:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=6fed000b-dc23-40be-a41b-c3552e2f61e7&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-01-28T14:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/concurrent-calls-trunkedge-history</loc><lastmod>2021-01-28T08:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/convert-second-in-minute-seconde</loc><lastmod>2021-01-28T08:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ms-teams-integration-groups-sync-assigning-licenses-to-contacts</loc><lastmod>2021-01-27T21:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/different-schedule-for-different-management-unit-in-the-same-business-unit</loc><lastmod>2021-01-27T15:51:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=609e1534-b421-45c0-a7b0-f288080f38b0&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2021-01-27T14:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/script-used-to-transfer-calls</loc><lastmod>2021-01-27T13:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/passing-attached-data-user-data-from-on-prem-to-genesys-cloud</loc><lastmod>2021-01-27T04:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/network-tools-for-gc-edges</loc><lastmod>2021-01-27T04:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-routing-information-needed</loc><lastmod>2021-01-27T00:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/handle-time-variance</loc><lastmod>2021-01-26T18:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/qa-show-on-genesys-cloud-metrics</loc><lastmod>2021-01-26T17:35:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=23be520e-7293-4fc2-a3e1-53ebd7700307&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-01-26T16:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-it-possible-to-bulk-export-external-contacts-from-genesyscloud</loc><lastmod>2021-01-26T14:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/support-for-email-subaddressing-in-genesys-cloud</loc><lastmod>2021-01-26T10:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/byoc-cloud-troubleshooting-1</loc><lastmod>2021-01-25T23:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/byoc</loc><lastmod>2021-01-25T19:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/edge-and-edgeless-device-in-same-organization</loc><lastmod>2021-01-25T19:12:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=0900c534-47b3-4cc6-b46d-74e5a8ab5805&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-01-25T15:58:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=1ad63e9a-93ef-40eb-924c-9ecc2b0a529c&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-01-25T15:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/urls-to-whitlist-for-web-and-desktop-apps</loc><lastmod>2021-01-25T14:27:01Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sms-setup-in-ireland</loc><lastmod>2021-01-25T09:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/impact-of-renaming-a-queue</loc><lastmod>2021-01-25T09:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-integration-where-to-set-the-region-for-the-org-login</loc><lastmod>2021-01-25T02:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/postpone-email-responses</loc><lastmod>2021-01-25T01:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-lightning-multiple-acd-on-multiple-windows</loc><lastmod>2021-01-25T01:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-chat-and-wfm</loc><lastmod>2021-01-25T01:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/integration-to-apache-kafka</loc><lastmod>2021-01-24T23:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/detect-voicemail-while-transfering-to-an-external-number-in-architect</loc><lastmod>2021-01-24T23:45:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=1deaea46-0b6f-4cf0-9c3c-e2258fb9e45b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-01-22T14:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/gc-architecture-in-aws</loc><lastmod>2021-01-22T11:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/authorized-orgs</loc><lastmod>2021-01-22T10:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/rolespermissions-integration</loc><lastmod>2021-01-22T07:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/recording-stored</loc><lastmod>2021-01-21T10:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/alerts-when-reaching-license-limitation</loc><lastmod>2021-01-21T06:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-email</loc><lastmod>2021-01-20T20:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/display-time-zone-next-to-user-location</loc><lastmod>2021-01-20T20:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/does-wfm-rescheduling-pick-up-work-plan-rotation-changes</loc><lastmod>2021-01-20T19:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/start-script-on-ringing</loc><lastmod>2021-01-20T19:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/stop-time-to-make-calls</loc><lastmod>2021-01-20T19:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ccpa-compliance-request</loc><lastmod>2021-01-20T19:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/orphan-recording-affect-the-edges-performance</loc><lastmod>2021-01-20T19:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/where-are-maildigital-channel-flows-executed</loc><lastmod>2021-01-20T18:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/moving-wfm-mu-to-another-bu-anyone-have-any-experiences</loc><lastmod>2021-01-20T18:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/user-connection-issue-with-verizon-fios</loc><lastmod>2021-01-20T18:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/preferred-agent-callback-vs-normal-call</loc><lastmod>2021-01-20T18:28:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=9c1ac5c6-7959-4334-9138-224fad0a7134&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-01-20T18:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/any-clients-using-sms-outbound-campaigns</loc><lastmod>2021-01-20T15:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-1202021</loc><lastmod>2021-01-20T14:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-tables-in-architect</loc><lastmod>2021-01-20T08:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/extracting-all-users-profile-detail-in-an-organization</loc><lastmod>2021-01-19T18:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inbound-fax</loc><lastmod>2021-01-19T15:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/recording-audio-with-specific-settings-1</loc><lastmod>2021-01-19T15:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/division-and-transferring-calls</loc><lastmod>2021-01-18T07:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scheduling-filters</loc><lastmod>2021-01-15T19:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-caller-id-robo-caller-or-potential-spam</loc><lastmod>2021-01-15T19:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voice-enabled-prompts</loc><lastmod>2021-01-15T15:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/phone-management</loc><lastmod>2021-01-15T09:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/get-senders-email-address-in-architect</loc><lastmod>2021-01-14T22:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webchat-in-widget-menu-buttonsoptions</loc><lastmod>2021-01-14T18:48:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=1f31d203-a174-42ba-80f5-e9aa66f2882b&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2021-01-14T14:24:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=2d1bb28d-05d5-425f-8ae7-2669ad27daf1&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-01-13T11:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/monitor-the-edges</loc><lastmod>2021-01-12T19:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/average-hold-time-significant-increase</loc><lastmod>2021-01-12T09:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ivr-character-capture</loc><lastmod>2021-01-10T19:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calls-going-straight-to-voicemail-1</loc><lastmod>2021-01-08T21:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/conditional-routing</loc><lastmod>2021-01-08T17:44:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=13a851e1-b764-43ec-b05d-93bd19a37ae2&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-01-08T17:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-do-you-determine-if-there-are-any-agents-on-queue-in-call-flow</loc><lastmod>2021-01-07T20:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/assistance</loc><lastmod>2021-01-07T13:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/can-purecloud-check-to-see-if-people-are-actually-on-queue</loc><lastmod>2021-01-06T21:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-soft-phone-advice</loc><lastmod>2021-01-06T18:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/info-google-dialogflow-cx</loc><lastmod>2021-01-06T13:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-table-performance-cost</loc><lastmod>2021-01-06T06:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/poll-contact-list-management-enhancements</loc><lastmod>2021-01-05T17:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-forecasted-staffing-and-planning-groups</loc><lastmod>2021-01-05T14:29:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=789634b2-910d-472f-9a7c-e16579bad728&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2021-01-04T23:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callcalledaddress-callani</loc><lastmod>2021-01-04T08:19:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=7a6cd96d-96d9-431f-b0bb-e82b6752a287&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-12-31T12:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/can-this-be-done</loc><lastmod>2020-12-30T22:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/corrupted-faxes-being-sent-to-users-when-faxes-fail</loc><lastmod>2020-12-30T19:49:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=6dc69710-cb3c-4e71-a8ce-2e9e3e26c0da&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-12-30T06:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat-emoji</loc><lastmod>2020-12-29T21:25:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=811456ee-7b3d-4dc6-9989-91f29e31575e&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-12-29T16:41:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=1bfd446e-0e01-4726-a8c9-2d36766c3065&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-12-29T11:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ivr-flow</loc><lastmod>2020-12-28T21:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/users-without-personal-did-unable-to-make</loc><lastmod>2020-12-28T16:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/permission-the-call-recording-playback</loc><lastmod>2020-12-23T11:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/metrics-showing-na-when-viewing-queue-performance-with-some-agent-filters</loc><lastmod>2020-12-23T08:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agents-connected-check-architect</loc><lastmod>2020-12-22T10:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inbound-call-routing</loc><lastmod>2020-12-22T07:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/external-call-forwarding-voicemail</loc><lastmod>2020-12-21T20:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/url-link-in-expression</loc><lastmod>2020-12-21T08:17:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=fdcf3944-7f25-4166-b124-f83b35e2bc2c&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-12-20T17:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/flowcallednumber</loc><lastmod>2020-12-18T17:57:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=3683c8b3-f018-45dc-a802-508f4650d4d1&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-12-18T16:20:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=5ab9d863-7533-414f-bffd-9cbae90612ec&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-12-18T12:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/missing-data</loc><lastmod>2020-12-17T22:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-qa-show-episode-12-questions</loc><lastmod>2020-12-17T20:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/accessing-data-between-various-flows</loc><lastmod>2020-12-17T19:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/enhancement-to-local-search-of-transcription</loc><lastmod>2020-12-17T13:56:00Z</lastmod></url><url><loc>https://community.genesys.com/blogs/luis-ramirez1/2020/12/17/re-week-of-holiday-spirit-day-4-reflection</loc><lastmod>2020-12-17T12:34:06Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=ea22737b-f05f-499d-ab1b-a43cc129b37b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-12-16T15:42:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=b69da7ec-3a64-4fb6-a792-7a6823f5f1bc&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-12-16T14:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interactionwait-action</loc><lastmod>2020-12-16T14:01:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=e3a44081-f921-4757-ac90-cb83cc643e1a&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-12-16T08:03:48Z</lastmod></url><url><loc>https://community.genesys.com/discussion/about-edge-server-routing</loc><lastmod>2020-12-16T07:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/queue-interaction-limits</loc><lastmod>2020-12-15T19:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-routing-and-idle-time</loc><lastmod>2020-12-15T17:09:44Z</lastmod></url><url><loc>https://community.genesys.com/discussion/list-of-phone-numbers-dids-assigned-to-inactive-users</loc><lastmod>2020-12-15T06:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/performance-flow-missing-for-purecloud-supervisors</loc><lastmod>2020-12-14T18:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/complex-routing-with-resource-sharing</loc><lastmod>2020-12-14T17:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/discussing-metrics-on-the-qa-show</loc><lastmod>2020-12-14T16:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/participant-recording-consent-required</loc><lastmod>2020-12-14T16:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-call-for-updating-datatable</loc><lastmod>2020-12-14T10:37:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=de38fc39-501a-462b-8502-59acc837b3b2&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-12-14T07:38:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=23da105c-ddcf-4f5e-be88-11507262a9d2&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-12-13T18:54:56Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-sizeable-column-headers</loc><lastmod>2020-12-11T15:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/external-contact-creation-using-the-api</loc><lastmod>2020-12-11T13:46:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=a750878a-3821-448e-b0cf-c672771baf2d&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-12-11T10:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interaction-audit-trail</loc><lastmod>2020-12-10T19:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/single-sign-on-1</loc><lastmod>2020-12-10T17:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callback-automatic</loc><lastmod>2020-12-10T14:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/order-of-precedence-for-in-queue-flow</loc><lastmod>2020-12-10T14:10:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=0b8bbda2-2eca-4a82-9c16-d158385d8fd2&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-12-10T09:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reducing-idle-times-increasing-occupancy</loc><lastmod>2020-12-09T23:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/preferred-agent-routing-4</loc><lastmod>2020-12-09T20:36:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=7a3c694d-8fee-4acb-ba33-c90fd4023085&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-12-09T16:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/triggers-in-audit-search</loc><lastmod>2020-12-09T13:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wem-reporting</loc><lastmod>2020-12-09T10:36:12Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-from-chat-flow</loc><lastmod>2020-12-09T08:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sync-genesys-statuses-with-omni-channel-statuses</loc><lastmod>2020-12-09T01:12:38Z</lastmod></url><url><loc>https://community.genesys.com/discussion/about-cooperation-of-salesforece</loc><lastmod>2020-12-08T23:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/alerting-app</loc><lastmod>2020-12-08T14:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-not-ending-when-user-logs-out</loc><lastmod>2020-12-08T14:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/controling-the-ramp-updown-of-dialing</loc><lastmod>2020-12-07T20:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/collective-reporting</loc><lastmod>2020-12-07T18:59:54Z</lastmod></url><url><loc>https://community.genesys.com/discussion/configuring-external-trunk-for-different-countries</loc><lastmod>2020-12-07T18:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/amazon-lex-context-tags</loc><lastmod>2020-12-07T15:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/formatted-canned-respones</loc><lastmod>2020-12-07T13:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/route-call-to-voicemail-when-agent-is-on-queue</loc><lastmod>2020-12-07T12:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voice-co-browse-ending-when-you-navigate-to-another-page</loc><lastmod>2020-12-07T06:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sending-web-survey-in-the-appropriate-language-which-was-selected-by-the-caller-for-an-interaction</loc><lastmod>2020-12-05T18:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/broadcast-message-over-polycom-phones</loc><lastmod>2020-12-05T01:24:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=0de2c08f-85ee-4a64-ae8a-db98f2d658ed&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-12-04T20:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/users-login-to-no-statusunavailable</loc><lastmod>2020-12-04T17:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/optimize-breaks-and-reschedule-in-wfm-after-changes</loc><lastmod>2020-12-04T03:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-historyconversation-log</loc><lastmod>2020-12-04T00:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-change-base-forecast-for-published-schedule</loc><lastmod>2020-12-03T19:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/short-abandonned-call-impacts-only-service-level</loc><lastmod>2020-12-02T15:48:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=0599cd87-6ace-4af1-b310-534ec2353400&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-12-02T15:27:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=0e75508c-c998-4c84-b902-621f8a8f7a72&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-12-02T14:38:02Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=adb64d56-c8fa-4558-b8cf-66d093834db7&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-12-02T14:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/about-the-contract-output-of-dataaction</loc><lastmod>2020-12-02T12:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/work-plan-9-day-fortnight-with-set-rostered-day-off</loc><lastmod>2020-12-01T22:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/holdwait-music-change</loc><lastmod>2020-12-01T15:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/can-you-change-the-hold-music-that-plays-when-an-agent-places-a-customer-on-hold</loc><lastmod>2020-12-01T15:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/iframe-gone-when-changing-tabs-in-chrome</loc><lastmod>2020-12-01T14:56:40Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bulk-organization-uploads</loc><lastmod>2020-11-30T18:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-sms-campaign-with-third-party-sms-provider</loc><lastmod>2020-11-30T16:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/aws-lex-integration-1</loc><lastmod>2020-11-30T15:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-diverting-to-voicemail-after-70-minutes-in-queue</loc><lastmod>2020-11-30T12:29:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=f70b89b4-0472-4dae-8799-fdf0032026df&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-11-30T05:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disabling-inbound-call-greeting</loc><lastmod>2020-11-29T07:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-get-custom-attibute-configured-from-a-web-calback</loc><lastmod>2020-11-29T00:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/visual-indication-of-call-direction</loc><lastmod>2020-11-28T20:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webchat-inform-position-in-queue-and-estimated-wait-time-by-routing-to-a-chat-flow</loc><lastmod>2020-11-26T22:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/facebook-integration-1</loc><lastmod>2020-11-25T14:01:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=32bfd786-79bd-40b0-87c4-e73ef23dd2a3&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-11-25T12:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/routing-of-salesforce-emails</loc><lastmod>2020-11-25T00:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bulk-email-sending</loc><lastmod>2020-11-24T18:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voice-route-to-last-agent</loc><lastmod>2020-11-24T16:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scripting-change-page-action-on-call-disconnect</loc><lastmod>2020-11-23T22:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/unable-to-listen-to-call</loc><lastmod>2020-11-23T20:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/holiday-schedule-reminder</loc><lastmod>2020-11-23T19:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/report-that-includes-interaction-id</loc><lastmod>2020-11-23T18:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/use-dtmf-on-transfer-to-number-action-for-ext-selection</loc><lastmod>2020-11-23T18:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voicemail-history</loc><lastmod>2020-11-23T17:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voice-internal-redirection-voice-line</loc><lastmod>2020-11-23T17:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/qos-tagging-when-using-webrtc-through-desktop-application</loc><lastmod>2020-11-23T03:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/monitored-appearances-equivalent</loc><lastmod>2020-11-23T03:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/need-clarification-for-agent-metric-report</loc><lastmod>2020-11-21T22:04:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=3f485ecb-865b-46b0-a54c-cf30ad020a8f&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-11-21T15:08:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=37f08203-d72c-4b03-97e1-399d291fe76d&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-11-21T08:41:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=9460c1c3-bb13-48b3-bb5c-2965a4bf897b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-11-20T23:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/industry-standard-call-service-level</loc><lastmod>2020-11-20T18:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/in-queue-call-flow-assignment</loc><lastmod>2020-11-20T16:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/add-agent-information-to-e-mail</loc><lastmod>2020-11-20T15:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/exclude-users-from-speech-reco-dial-by-name-directory</loc><lastmod>2020-11-19T23:23:17Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-action-code</loc><lastmod>2020-11-19T17:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/language-skills-and-best-available-skills-evaluation</loc><lastmod>2020-11-19T15:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/change-system-prompts-not-work</loc><lastmod>2020-11-19T15:32:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=f4febd0e-ebea-4aaf-bf99-089e2c49c6c4&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-11-19T15:08:14Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=90787538-44da-4c47-9657-a2c14673a7e6&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-11-19T15:00:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=19f9932b-bd5d-4b85-82f6-21e02d509062&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-11-19T07:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-omni-channel-vs-genesys-cloud-again</loc><lastmod>2020-11-18T20:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-for-admin-type-roles</loc><lastmod>2020-11-18T20:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/the-genesys-product-design-team-needs-your-feedback-on-ai-explainability</loc><lastmod>2020-11-18T18:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-byoc-trunk</loc><lastmod>2020-11-18T16:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/importexport-of-view-settings</loc><lastmod>2020-11-17T20:08:01Z</lastmod></url><url><loc>https://community.genesys.com/discussion/forecasted-agents-overstated</loc><lastmod>2020-11-17T18:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/customize-interaction-details-with-caller-id</loc><lastmod>2020-11-17T14:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cloning-agents</loc><lastmod>2020-11-17T09:19:34Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agentless-outbound-dealing-with-phone-pre-screen-services</loc><lastmod>2020-11-16T21:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/restricting-which-calls-can-be-monitored</loc><lastmod>2020-11-16T20:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/make-a-decision-based-on-estimated-wait-time</loc><lastmod>2020-11-16T19:37:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=b86812ee-a593-4f7b-8fee-f145422cd270&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-11-16T16:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callback-expiry</loc><lastmod>2020-11-15T22:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/billing-api</loc><lastmod>2020-11-14T16:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pairing-orgs</loc><lastmod>2020-11-14T16:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/least-cost-routing-lcr</loc><lastmod>2020-11-13T19:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/set-of-call-rules-action-do-not-dial-with-schedule-callback</loc><lastmod>2020-11-13T18:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/creating-policies-for-quality-evaluations</loc><lastmod>2020-11-12T16:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/script-transfer-to-secure-flow-but-not-put-agent-on-hold-for-return</loc><lastmod>2020-11-12T14:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/adding-9-to-outbound-dialing-but-keeping-caller-id-formatting</loc><lastmod>2020-11-12T13:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trying-to-understand-converting-a-string-from-a-data-table-for-transfer-to-acd</loc><lastmod>2020-11-12T03:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/two-quick-questions</loc><lastmod>2020-11-12T01:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/edge-pairing</loc><lastmod>2020-11-11T17:36:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=8db54703-ff8e-44d9-9a3e-4591e9493995&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-11-11T14:39:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=2ea6fc55-8bc0-402d-bcf6-e10964a74098&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-11-11T14:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inbound-calls-from-a-sip-provider-in-non-e164-format</loc><lastmod>2020-11-11T14:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/site-and-edge</loc><lastmod>2020-11-11T14:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/adding-prefix-to-a-outbound-call-from-dial-plan</loc><lastmod>2020-11-11T14:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sample-report-intraday-monitoring</loc><lastmod>2020-11-11T10:01:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=702f2c8b-d5e3-4683-8ab9-b9af79a8ea00&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-11-11T09:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/multiple-crms-agents-handling-salesforce-calls-but-also-other-non-salesforce-callsqueues</loc><lastmod>2020-11-11T02:34:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=de7e6a81-551f-4a12-b45e-1e9ba090daec&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-11-10T16:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cloud-acd-voicemail-not-routing</loc><lastmod>2020-11-10T16:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/forecasting</loc><lastmod>2020-11-10T15:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/the-headset-does-not-work-for-unknow-reason</loc><lastmod>2020-11-10T14:37:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=9c3b36c4-1658-4743-a6bc-4bf830521e3b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-11-10T12:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-availability-for-reports-and-views</loc><lastmod>2020-11-10T10:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/fax</loc><lastmod>2020-11-09T23:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/where-is-permission-to-transfer-queue-calls-to-individuals</loc><lastmod>2020-11-09T22:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transfer-rate</loc><lastmod>2020-11-09T22:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/same-report-with-different-information</loc><lastmod>2020-11-09T21:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/getting-ready-for-the-holidays-seasonal-peaks-and-screen-recording</loc><lastmod>2020-11-09T13:17:16Z</lastmod></url><url><loc>https://community.genesys.com/discussion/looking-for-beta-users-topic-spotting-for-speech-analytics</loc><lastmod>2020-11-08T07:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/beta-for-topic-spotting-for-speech-analytics-users</loc><lastmod>2020-11-08T07:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/renaming-voicemail-email-attachments</loc><lastmod>2020-11-06T22:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/deprecation-genesys-cloud-bridge-integrations</loc><lastmod>2020-11-06T17:41:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=be10ca23-ff9f-4842-920c-d77ab1201775&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-11-06T16:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/using-plantronics-savi-headset-with-genesys-cloud-via-salesforce</loc><lastmod>2020-11-06T13:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/acw-agent-remains-in-acw-and-leaves-for-the-day</loc><lastmod>2020-11-06T13:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/changing-wrap-up-code-for-for-finished-interaction</loc><lastmod>2020-11-06T13:17:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=35c0548d-352c-4ab8-9979-ff513a83f30a&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-11-06T10:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-1-minute-intervals-for-shift-scheduling</loc><lastmod>2020-11-06T03:37:44Z</lastmod></url><url><loc>https://community.genesys.com/discussion/multi-monitor-screen-recording</loc><lastmod>2020-11-05T19:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/write-information-back-from-scripts-into-third-party-system</loc><lastmod>2020-11-05T13:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/service-level-trends</loc><lastmod>2020-11-05T13:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/service-level-trends-1</loc><lastmod>2020-11-05T12:58:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=f02ebbe2-1d9b-4aa4-9cf0-c1802b5e0582&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-11-05T12:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transfer-to-group-divisions</loc><lastmod>2020-11-04T15:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/schedule-adherence</loc><lastmod>2020-11-04T14:31:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=0b041b9b-05ba-4c53-a857-12938433f107&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-11-04T14:30:27Z</lastmod></url><url><loc>https://community.genesys.com/discussion/qa-show-genesys-ideas-labs</loc><lastmod>2020-11-04T13:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/need-developers-to-do-integration</loc><lastmod>2020-11-04T13:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/queue-combined-stats</loc><lastmod>2020-11-04T05:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/view-paging</loc><lastmod>2020-11-03T20:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/telling-the-genesys-cloud-story</loc><lastmod>2020-11-03T19:45:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=b13f6dc9-63df-4826-bac0-08fc0e333adc&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-11-03T17:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-rotating-paterns-and-short-schedule-planning-periods</loc><lastmod>2020-11-03T10:32:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=f9505c1b-6b01-4fee-bf19-87c27ad2fd27&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-11-02T16:15:30Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sentiment-reporting</loc><lastmod>2020-11-02T15:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/define-customer-sentiment</loc><lastmod>2020-11-02T13:24:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=b3ece60e-8213-4166-8386-5b0dfc315a89&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-11-01T16:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/qm-schedule</loc><lastmod>2020-11-01T13:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/organization-cps-limit-of-15</loc><lastmod>2020-10-30T19:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/roles-and-permission-updates</loc><lastmod>2020-10-30T17:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-alerts</loc><lastmod>2020-10-30T14:14:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=e032023d-4f52-4986-a2df-13d28dd4fdc7&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-30T13:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/lex-bot-is-not-visible-in-architect</loc><lastmod>2020-10-30T10:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-are-you-handling-overtime-in-wfm</loc><lastmod>2020-10-30T08:38:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=e9f1e7ba-80a1-4b27-b983-a5347ba21318&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-30T00:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/utilization-agent-still-receives-second-interaction</loc><lastmod>2020-10-29T14:53:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=b16c12b0-bac4-4696-9c72-7153777ab09e&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-29T13:05:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=4123809f-515a-49d9-8010-bff97b604d17&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-28T22:08:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=c8e3ccc6-9e1a-4273-8d55-5ccaea1959aa&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-28T21:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/not-dialling-contacts-for-21-days</loc><lastmod>2020-10-28T21:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/adding-a-second-txt-record-for-amazonsescompanycom-in-dns</loc><lastmod>2020-10-28T16:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/coaching-add-interaction-to-existing-coaching-appointment-1</loc><lastmod>2020-10-28T14:30:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=06ba79a9-0e77-4ff2-80e2-84b909671566&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-10-28T14:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/additional-day-in-list-in-short-term-forecast</loc><lastmod>2020-10-28T13:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/auto-time-zone-mapping-genesys-cloud-for-salesforce</loc><lastmod>2020-10-27T21:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callbacks-with-schedules-for-routing</loc><lastmod>2020-10-27T18:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-compliance-advisory-for-us-outbound-campaign-users</loc><lastmod>2020-10-27T17:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/adding-notes-to-a-scheduled-callback-request</loc><lastmod>2020-10-27T13:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-desktop-app-refresh</loc><lastmod>2020-10-27T10:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-interaction-attributes-activity-fields</loc><lastmod>2020-10-27T10:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/action-rawresult-return-value-seen-in-architect</loc><lastmod>2020-10-27T05:40:38Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-table-e164-columns-being-mal-formatted-on-export</loc><lastmod>2020-10-26T15:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/speech-analytics-for-premise-based-edges-ie-byoc-premise-beta-1</loc><lastmod>2020-10-26T15:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/configure-an-unmanaged-phone-with-byoc-genesys-cloud</loc><lastmod>2020-10-26T12:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-storage</loc><lastmod>2020-10-24T01:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/schedule-adherence-agent-notification</loc><lastmod>2020-10-23T15:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transfer-to-group-from-call</loc><lastmod>2020-10-23T14:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/speech-analytics-for-premise-based-edges-ie-byoc-premise-beta</loc><lastmod>2020-10-23T13:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voice-campaign-view-dialing-progress</loc><lastmod>2020-10-23T13:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/campaign-dashboard-progress</loc><lastmod>2020-10-23T13:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/where-are-audio-profiles-stored-for-users</loc><lastmod>2020-10-23T12:25:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=0d9d935a-0c3d-490b-9b64-6d5bc6a22d82&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-23T08:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callback-ringtone</loc><lastmod>2020-10-23T08:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/keep-email-in-the-inbound-email-flow-for-more-than-a-day</loc><lastmod>2020-10-22T18:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-client</loc><lastmod>2020-10-22T18:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-sending-of-automatically-generated-scheduled-reports</loc><lastmod>2020-10-22T12:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/predictive-campaign-stages</loc><lastmod>2020-10-22T09:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trunk-doesnt-stripp-0</loc><lastmod>2020-10-22T09:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/displaying-internal-links</loc><lastmod>2020-10-22T07:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/live-monitoring-agents-and-secure-flows</loc><lastmod>2020-10-22T07:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/evaluation-method-and-advanced-routing</loc><lastmod>2020-10-21T19:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/smtp-relay-connector-and-port-25</loc><lastmod>2020-10-21T18:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pictures-in-canned-responses</loc><lastmod>2020-10-21T16:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reporting-for-menu-selctions-made</loc><lastmod>2020-10-21T16:12:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=96d9ba67-2b13-4d65-9730-07a392643ca4&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-10-21T14:17:07Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=7232e573-ff9d-435f-8367-864d072d120b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-21T13:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/edge-communication</loc><lastmod>2020-10-21T13:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat-end-function</loc><lastmod>2020-10-21T12:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-recording-6</loc><lastmod>2020-10-21T09:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/change-the-edge-name-when-replacing-the-edge</loc><lastmod>2020-10-21T04:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-forecasting</loc><lastmod>2020-10-20T23:33:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=209ad7d2-ac12-4854-a927-8553be2a55b8&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-20T19:10:18Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat-see-or-filter-customer-entered-information</loc><lastmod>2020-10-20T13:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-external-contact-using-short-number</loc><lastmod>2020-10-20T13:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-it-safe-to-use-self-signed-certificates-in-genesyscloud</loc><lastmod>2020-10-20T10:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/alert-and-alert-no-answer-metrics-in-performance-agents-view</loc><lastmod>2020-10-20T07:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scoring-question-above-100</loc><lastmod>2020-10-19T16:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/conference-call-lines</loc><lastmod>2020-10-19T15:28:07Z</lastmod></url><url><loc>https://community.genesys.com/discussion/are-you-using-polycom-phones-with-pure-cloud</loc><lastmod>2020-10-19T14:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/choose-callback-at-any-time-during-the-wait-by-caller</loc><lastmod>2020-10-19T14:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-activity</loc><lastmod>2020-10-19T10:34:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=9fb64bc6-fdc4-460a-bd8e-274da55ab539&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-18T21:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/handle-errors404-responses-in-data-action-triggered-from-scripts</loc><lastmod>2020-10-17T11:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/iso-suggestions-for-wallboard-hardware-and-setup-for-genesys-cloud-dashboard-display-in-centers</loc><lastmod>2020-10-16T17:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purchasing-did-varying-search-results</loc><lastmod>2020-10-16T15:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-parking-1</loc><lastmod>2020-10-16T14:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/where-does-the-virtual-edge-store-the-media-and-protocol-capture-logs</loc><lastmod>2020-10-16T14:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/missing-agent-audio</loc><lastmod>2020-10-16T13:44:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=99f6875e-94cf-49a7-a9db-ec13b6a11578&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-16T07:24:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=373d6ce5-4b9b-48d5-802c-b7ecbe949dec&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-15T20:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/websurvey</loc><lastmod>2020-10-15T18:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/manually-assign-waiting-interactions-to-agents-using-apis</loc><lastmod>2020-10-15T13:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/read-balance-and-date-back</loc><lastmod>2020-10-15T12:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reporting-question-dnis-capabilities</loc><lastmod>2020-10-14T21:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/qa-audit-trend-reports</loc><lastmod>2020-10-14T19:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-development-learning-module-come-join-our-beta-program-1</loc><lastmod>2020-10-14T19:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-chat-updating-data-tables</loc><lastmod>2020-10-14T17:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/maximum-calls-per-trunk</loc><lastmod>2020-10-14T16:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-can-sync-more-contacts-in-a-campaign-uploaded-since-salesforce</loc><lastmod>2020-10-14T16:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/evaluation-forms-different-for-different-employees</loc><lastmod>2020-10-14T14:56:20Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-get-estimated-wait-time-before-queuing</loc><lastmod>2020-10-14T14:46:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=6f941b77-c7b0-47ca-a55a-c00ac6a12727&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-10-14T13:30:38Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=e80d7cf8-4659-4a47-b309-e24cf09d4431&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-14T11:28:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=d0e80bab-c5f8-4605-9eb7-fbd37a84fc47&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-14T06:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ms-outage-pc-voice-disruptions</loc><lastmod>2020-10-13T14:29:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=c22068da-64f6-4ec0-b31d-2db36557664e&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-13T14:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-integration-issue</loc><lastmod>2020-10-13T14:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/schedule-call-back-dial-plan-issue</loc><lastmod>2020-10-13T09:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/integrating-amazon-lex-into-call-flow</loc><lastmod>2020-10-12T21:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/vdi-issues-work-and-work-arounds-azure</loc><lastmod>2020-10-12T20:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inbound-number-plan-translations-on-a-byoc-trunk</loc><lastmod>2020-10-12T20:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/group-fax-outgoing-id</loc><lastmod>2020-10-12T19:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sound-settings-stopped-working-correctly</loc><lastmod>2020-10-12T15:25:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=bef368d1-0865-49cf-aafa-8a16a541bd0d&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-12T09:52:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=651e45fb-25ca-404d-8cb1-d5ea9b68de53&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-11T22:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-add-list-of-interactions-for-a-queue-to-dashboard</loc><lastmod>2020-10-10T02:30:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=fe55159e-f4af-4bb1-8957-32b5fe464156&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-09T20:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sla-calculation</loc><lastmod>2020-10-09T20:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/authorized-organizations-from-a-different-region</loc><lastmod>2020-10-09T15:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wem-training-certifications</loc><lastmod>2020-10-09T14:07:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=4eeaf19d-15d4-4cae-a396-f1e8e7d9f4ee&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-09T03:42:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=66a1770b-69dd-4e73-92ec-0195560f7d8a&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-09T03:38:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=d8a77370-0f94-4063-8015-b7a55dbf0ea4&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-08T23:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-does-genesys-cloud-defines-the-media-path-of-webrtc-for-byoc-premises</loc><lastmod>2020-10-08T18:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/answer-sip-calls-through-genesys-cloud-agent-workspace</loc><lastmod>2020-10-08T16:47:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=4bd12d61-b3c2-4143-a39e-88b7be8b7a14&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-08T15:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/recreating-schedules-for-only-one-management-unit-within-the-business-unit</loc><lastmod>2020-10-08T15:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/publishing-schedules</loc><lastmod>2020-10-08T14:59:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=be4e7056-d7a7-4e39-8e70-ec3c7638d127&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-08T14:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/save-a-task-as-a-new-flow</loc><lastmod>2020-10-08T14:01:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=403706c1-4b1e-47af-b25c-6ac6d1355829&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-08T08:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-popup-on-call-answering-and-not-on-call-offering</loc><lastmod>2020-10-08T07:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interaction-widget-integration-documentation</loc><lastmod>2020-10-07T18:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dialogflow-how-to-have-several-botsagents-working-with-one-integration-installation-in-purecloud</loc><lastmod>2020-10-07T16:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/single-sign-on-sso-and-multi-factor-authentication-mfa</loc><lastmod>2020-10-07T14:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-integration</loc><lastmod>2020-10-07T13:46:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=e3050c88-1854-4bd8-a8dc-1d3e22c228df&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-10-07T13:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-there-any-way-to-limit-who-receives-new-feature-notifications-within-the-client-via-permissions</loc><lastmod>2020-10-07T01:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/looking-for-participants-for-topic-manager-feedback-1</loc><lastmod>2020-10-06T21:48:44Z</lastmod></url><url><loc>https://community.genesys.com/discussion/looking-for-participants-for-topic-manager-feedback</loc><lastmod>2020-10-06T21:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/enhanced-agent-mobility-capabilities-announced</loc><lastmod>2020-10-06T17:58:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=baa04a2e-1865-4ce3-8245-40d73636bcf0&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-06T17:14:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=cc7c6295-2b47-4d3a-9dc3-8a53bd1e8514&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-06T16:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/change-the-e-mail-header</loc><lastmod>2020-10-06T13:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/deletion-of-historical-customer-data-on-interactions</loc><lastmod>2020-10-06T09:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-storage-on-demand-charge-in-last-invoice</loc><lastmod>2020-10-06T07:51:42Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=ced5cf31-ccdc-41fa-8631-a97ffe79ae86&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-06T01:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-do-agents-conference-queue-calls-with-interpreters</loc><lastmod>2020-10-05T23:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/internal-calls-recorded-and-chat-having-attachments-and-emojis</loc><lastmod>2020-10-05T19:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat-monitoring</loc><lastmod>2020-10-05T17:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/speak-each-character-english-clarity</loc><lastmod>2020-10-05T14:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/safelist-genesys-new-subdomain-for-release-notes</loc><lastmod>2020-10-05T12:52:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=232a40c9-260c-46b3-8406-d3c27365c263&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-05T04:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-tempo-1</loc><lastmod>2020-10-02T15:31:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=7424941c-4015-4229-88b8-2965ab40c923&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-02T15:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-salesforce-campaign-questions</loc><lastmod>2020-10-02T14:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-status-incorrect</loc><lastmod>2020-10-02T08:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-for-september-30-download-individual-non-voice-interaction-recordings</loc><lastmod>2020-10-01T22:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/fxs-gateways-for-analog-fax-integration</loc><lastmod>2020-10-01T20:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-webrtc-and-wireless-headsets-whats-the-best</loc><lastmod>2020-10-01T20:08:51Z</lastmod></url><url><loc>https://community.genesys.com/discussion/export-filtered-flow-outcomes</loc><lastmod>2020-10-01T17:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/hide-a-profile-section-or-profile-field</loc><lastmod>2020-10-01T17:01:27Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cant-rlt-transfer-edge-responds-with-sip-488</loc><lastmod>2020-10-01T16:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/save-non-e164-numbers-for-external-contacts</loc><lastmod>2020-10-01T09:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/external-transfertransfer-to-number-action-in-inbound-callflow</loc><lastmod>2020-10-01T08:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/introducing-non-voice-interaction-recording-downloads-1</loc><lastmod>2020-10-01T08:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-configure-the-edge-firmware-upgrade-at-different-timing-edge-by-edge</loc><lastmod>2020-10-01T08:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/adding-delay-to-tts</loc><lastmod>2020-10-01T02:52:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=358c5e0c-81b7-4355-b374-bad824287de1&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-10-01T01:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/byoc-max-calls</loc><lastmod>2020-10-01T00:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/queues-performance-no-aggregate-metrics-when-filtering-based-on-division</loc><lastmod>2020-09-30T15:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-to-genesys-cloud-rebranding-desktop</loc><lastmod>2020-09-30T15:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/introducing-non-voice-interaction-recording-downloads</loc><lastmod>2020-09-30T14:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/azure-active-directory-sync-not-removing-phone-line</loc><lastmod>2020-09-30T07:55:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=bee1c537-8698-478a-8376-934085145798&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-09-30T05:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disabling-collaborate-mobile-app</loc><lastmod>2020-09-29T21:48:21Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interaction-history</loc><lastmod>2020-09-29T10:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/unpairing-edge-mini</loc><lastmod>2020-09-29T08:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/anyway-to-disable-activate-queues-for-agents</loc><lastmod>2020-09-28T22:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dialogflow-vs-architect-flow-for-self-service</loc><lastmod>2020-09-28T19:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/monitor-a-specific-agent-without-pressing-monitor-on-each-call</loc><lastmod>2020-09-28T19:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sip-trunk-to-external-pbx-in-byoc-cloud-architecture</loc><lastmod>2020-09-28T19:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/edge-wan-ips</loc><lastmod>2020-09-28T17:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-historical-adherence-status</loc><lastmod>2020-09-28T10:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/mini-edge-with-lanwan-cabled</loc><lastmod>2020-09-28T01:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/supervisors-activating-deactivating-agents-on-a-queue</loc><lastmod>2020-09-25T18:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/delays-in-alert-receipts</loc><lastmod>2020-09-25T13:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bulk-deleteexport-of-recordings</loc><lastmod>2020-09-25T13:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/secure-pause-api-integration-1</loc><lastmod>2020-09-25T06:39:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=0228922f-c8af-4fc9-8159-9c4d5d3a89b7&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-09-25T06:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/getting-error-failed-to-establish-proxy-tunnel</loc><lastmod>2020-09-25T00:29:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=84e9fe88-698f-44da-9b0c-714ccd707f58&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-09-24T22:34:47Z</lastmod></url><url><loc>https://community.genesys.com/discussion/introducing-sentiment-analysis</loc><lastmod>2020-09-24T19:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-9232020</loc><lastmod>2020-09-24T13:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/get-apiv2externalcontactsscancontacts-1</loc><lastmod>2020-09-23T20:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sample-reports-for-agent-performance</loc><lastmod>2020-09-23T16:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/passing-data-to-dialogflow-bot</loc><lastmod>2020-09-23T15:01:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=c5b76321-b1e6-4e3a-ab00-d55fca57a896&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2020-09-23T13:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/edge-mini-ports</loc><lastmod>2020-09-23T05:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-service-level-target</loc><lastmod>2020-09-22T23:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-time-off-daily-length</loc><lastmod>2020-09-22T20:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/exclude-directory</loc><lastmod>2020-09-22T19:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/add-platform</loc><lastmod>2020-09-22T08:57:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=42c0e7d5-e12b-40b7-9717-ba257028947b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-09-21T23:39:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=21467a57-4c86-4f28-a93f-d3b15a65a9c4&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-09-21T14:21:54Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inserting-a-table-into-a-canned-response</loc><lastmod>2020-09-21T13:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-data-action-retrieved-data</loc><lastmod>2020-09-20T12:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/issue-locating-recording-of-consult-calls</loc><lastmod>2020-09-18T15:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/acd-timeout</loc><lastmod>2020-09-18T13:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/qa-show-ngagement-solution-gamification-event-series</loc><lastmod>2020-09-18T12:32:00Z</lastmod></url><url><loc>https://community.genesys.com/blogs/peggy-elliott1/2020/09/18/agent-status-incorrect</loc><lastmod>2020-09-18T12:15:10Z</lastmod></url><url><loc>https://community.genesys.com/discussion/forecast-chat-interaction</loc><lastmod>2020-09-18T08:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/consult-while-on-a-consult</loc><lastmod>2020-09-18T04:49:42Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=d4e43994-f355-4d72-a968-1b3238dc6500&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-09-17T23:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/aws-lex-integration-2</loc><lastmod>2020-09-17T23:05:41Z</lastmod></url><url><loc>https://community.genesys.com/discussion/modify-the-key-change-schedule</loc><lastmod>2020-09-17T22:56:56Z</lastmod></url><url><loc>https://community.genesys.com/discussion/request-template-in-web-service-data-action</loc><lastmod>2020-09-17T22:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/screen-recording-and-network-firewall-issue</loc><lastmod>2020-09-17T20:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/permissions-for-agents-to-see-chat-transcripts</loc><lastmod>2020-09-17T19:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-domain-1</loc><lastmod>2020-09-17T16:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/exceptions</loc><lastmod>2020-09-17T16:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/action-after-wrapup-code</loc><lastmod>2020-09-17T16:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/the-genesys-gamification-event-series-has-started-come-join-us-in-the-wem-community</loc><lastmod>2020-09-17T16:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-table-lookup-switch-logical-functions</loc><lastmod>2020-09-17T16:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sentiment-tracking</loc><lastmod>2020-09-17T15:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-setup-on-a-web-survey-multiple-choice-question-to-select-more-than-one-answer</loc><lastmod>2020-09-17T14:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trunkid</loc><lastmod>2020-09-17T12:43:33Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reply-button</loc><lastmod>2020-09-17T12:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/smtp-integration</loc><lastmod>2020-09-17T08:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/quizzes-contests-genesys-gamification-event-series</loc><lastmod>2020-09-16T22:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/kpis-sparks-genesys-gamification-event-series</loc><lastmod>2020-09-16T22:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/leaderboards-challenges-genesys-gamification-event-series</loc><lastmod>2020-09-16T22:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/powering-the-agent-experience-genesys-gamification-event-series</loc><lastmod>2020-09-16T22:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/schedules-ngagement-setup-genesys-gamification-event-series</loc><lastmod>2020-09-16T22:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/screen-recording-setup</loc><lastmod>2020-09-16T21:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/external-contacts-with-national-number-format</loc><lastmod>2020-09-16T20:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/third-party-text-to-speech-delay</loc><lastmod>2020-09-16T15:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/behavior-of-callbacks-offered-in-queued-call-flows</loc><lastmod>2020-09-16T08:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/get-purecloud-email-address</loc><lastmod>2020-09-16T06:35:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=b420510a-0334-4fb2-8ee1-1e02efdb8f38&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-09-15T10:41:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=611a60ce-fa4b-414a-add3-148610585878&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-09-15T08:33:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=3a316aa8-99ca-4a5a-a92a-b777d71b8854&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2020-09-15T04:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pipedrive-with-genesys-cloud</loc><lastmod>2020-09-14T21:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/custom-attribute</loc><lastmod>2020-09-14T19:29:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=b8d452f6-79be-4503-b7f4-bde395349a94&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-09-14T15:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/supply-schedule-name-as-a-variable-in-architect</loc><lastmod>2020-09-14T14:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/delete-someone-from-your-organization-why-does-it-last-in-purecloud</loc><lastmod>2020-09-14T11:56:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=639f3815-de5e-44be-9533-667cdb3b201f&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-09-14T10:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cannot-delete-referenced-schedule-group</loc><lastmod>2020-09-14T10:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-configuration-1</loc><lastmod>2020-09-14T07:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/group-ring-not-responding</loc><lastmod>2020-09-14T03:46:45Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dynamic-user-access</loc><lastmod>2020-09-13T10:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bulk-user-loading-and-group-association</loc><lastmod>2020-09-13T09:38:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=80b737db-e2ad-4a03-b77d-6b0713f7ef51&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-09-11T16:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sso-and-genesys-cloud-authentication</loc><lastmod>2020-09-11T14:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/preview-dialing-mode-and-outbloud-flows</loc><lastmod>2020-09-11T13:41:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=9db25287-6a02-4848-8f06-aa6d9c40adf1&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-09-11T12:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/group-administration</loc><lastmod>2020-09-11T10:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/secure-data-actions</loc><lastmod>2020-09-11T05:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/use-an-outbound-contact-list-column-in-inbound-sms-flow</loc><lastmod>2020-09-11T00:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-and-multiple-queues-overflow</loc><lastmod>2020-09-10T22:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/get-ready-the-genesys-gamification-event-series-is-right-around-the-corner-1</loc><lastmod>2020-09-10T19:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/get-ready-the-genesys-gamification-event-series-is-right-around-the-corner</loc><lastmod>2020-09-10T18:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/prioritize-live-calls-over-call-backs</loc><lastmod>2020-09-10T18:39:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=45b17612-51c9-46e7-912a-a6821f1a5404&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-09-10T18:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/can-agent-listen-to-a-hold-music-while-the-caller-is-in-a-secure-ivr</loc><lastmod>2020-09-10T15:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/canned-responses-reporting-permissions</loc><lastmod>2020-09-10T13:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/analytics-api-how-is-data-filtered-in-the-response</loc><lastmod>2020-09-10T13:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/restrict-callback-timing</loc><lastmod>2020-09-10T13:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-softphone-version-update-and-problems-while-attempting-to-make-or-receive-calls</loc><lastmod>2020-09-10T12:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/what-is-the-maximum-chat-sessions-supported</loc><lastmod>2020-09-10T10:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/user-receives-aw-snap-chrome-error-when-making-or-receiving-a-call-with-headset</loc><lastmod>2020-09-10T07:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/total-amount-of-external-contacts</loc><lastmod>2020-09-10T07:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/hold-music-to-agent-while-customer-in-secure-flow</loc><lastmod>2020-09-10T05:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/facebook-messenger-deleting-messages-in-facebook</loc><lastmod>2020-09-09T22:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/threshold-alerts-from-real-time-data-in-performance-views</loc><lastmod>2020-09-09T14:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-992020</loc><lastmod>2020-09-09T13:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/forwarding-emails-to-internal-employees-who-do-not-use-genesys-cloud</loc><lastmod>2020-09-09T00:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/change-the-script-when-transfer-calls-from-a-queuea-to-a-queueb</loc><lastmod>2020-09-08T17:19:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=99ffbd62-d88f-4dbf-a52f-e337ab017c91&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-09-08T16:45:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=307925da-c3d8-4545-a642-b47884b39432&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-09-08T16:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/number-of-campaign-recycles</loc><lastmod>2020-09-08T14:15:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=27303887-7c43-4883-91dd-d10d3fe7ef63&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-09-08T07:56:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=40653bb1-f776-46be-ab4d-a096600f4657&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-09-08T07:28:34Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-3</loc><lastmod>2020-09-07T22:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bulk-export-of-recordings</loc><lastmod>2020-09-07T18:25:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=84cc3e0b-4b06-40c0-8778-dbfdce789213&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2020-09-07T17:58:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=6aaeb58f-52f7-4ad0-99ef-985d4b01b175&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2020-09-07T15:13:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=58936eb0-e386-4a98-b512-89842cf36476&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-09-07T11:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/removing-people-from-internal-chat-groups</loc><lastmod>2020-09-04T18:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-on-behalf-of-a-queue</loc><lastmod>2020-09-04T16:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-and-outbound</loc><lastmod>2020-09-04T16:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/certification-exam</loc><lastmod>2020-09-04T15:16:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=3a87041e-0bf0-421c-9bae-b553332c9ec7&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-09-04T13:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/adding-user-to-multiple-groups</loc><lastmod>2020-09-03T20:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/change-source-number-when-making-a-transfer-to-an-external-number</loc><lastmod>2020-09-03T18:13:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=83ca0b00-8123-4598-bc11-9e55596d615a&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-09-03T12:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/restrict-callback</loc><lastmod>2020-09-03T08:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-collect-input-action-specials-keys</loc><lastmod>2020-09-02T16:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callback-management</loc><lastmod>2020-09-02T14:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/best-practice-for-queue-hours-logic</loc><lastmod>2020-09-02T13:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/best-resource-for-someone-new-to-salesforce</loc><lastmod>2020-09-02T13:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/async-conversation-query-interval</loc><lastmod>2020-09-02T12:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/problems-with-campaign-callbacks</loc><lastmod>2020-09-02T11:24:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=6ef94f00-a339-4faa-9651-cd3c337f4a0f&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-09-02T11:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/touser-function-in-expression-editor</loc><lastmod>2020-09-02T07:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scheduling-engine-purecloud-wfm</loc><lastmod>2020-09-02T07:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/invoke-secure-flow-in-script-data</loc><lastmod>2020-09-02T04:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-long-one-inbound-interaction-can-stay-on-queue</loc><lastmod>2020-09-01T20:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/unscheduled-adherence-status</loc><lastmod>2020-09-01T17:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/introducing-voice-transcription</loc><lastmod>2020-09-01T17:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bulk-delete-emails</loc><lastmod>2020-09-01T16:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pair-the-edge-mini-lcd-not-show-verify-code</loc><lastmod>2020-09-01T03:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/virtual-edge-backup-and-restore-is-this-possible</loc><lastmod>2020-08-31T18:52:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=1aa2cdd1-8372-462a-80b6-415cf79e3825&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-08-31T15:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-make-azure-ad-sync-recursively-match-users</loc><lastmod>2020-08-31T13:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/play-input-via-collect-digits-task</loc><lastmod>2020-08-31T08:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/play-audio-to-callee-before-transfer</loc><lastmod>2020-08-31T05:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/value-of-scriptercustomer-call-duration</loc><lastmod>2020-08-31T04:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/coaching-appointments</loc><lastmod>2020-08-29T13:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pairing-edge-device-against-a-different-org</loc><lastmod>2020-08-29T01:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/vacation-bidding</loc><lastmod>2020-08-28T14:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/audio-loss-upon-network-interruption</loc><lastmod>2020-08-28T12:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/number-plan</loc><lastmod>2020-08-28T08:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-page-refresh</loc><lastmod>2020-08-28T06:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-tempo-mobile-workforce-management-app-update</loc><lastmod>2020-08-27T17:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inter-dialing-between-alcatel-and-cloud</loc><lastmod>2020-08-27T16:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/schedules</loc><lastmod>2020-08-27T15:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/error-retrieving-outbound-campaign-options-in-purecloud-connector-for-salesforce</loc><lastmod>2020-08-27T11:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-there-a-way-to-tell-in-an-in-queue-flow-if-the-call-is-a-consult</loc><lastmod>2020-08-27T07:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/set</loc><lastmod>2020-08-27T05:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/forecasting-for-chatemail-and-outbound</loc><lastmod>2020-08-27T02:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-data-action-1</loc><lastmod>2020-08-26T18:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/help-with-sip-to-sip</loc><lastmod>2020-08-26T18:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/random-strings</loc><lastmod>2020-08-26T17:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agents-presence-automatically-changing</loc><lastmod>2020-08-26T16:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/flexible-shifts</loc><lastmod>2020-08-26T15:05:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=9f245928-8b13-42c6-b96b-ef5af33dc722&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-08-26T13:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-address-manipulation</loc><lastmod>2020-08-26T09:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-set-skills-for-a-queue-thats-only-used-internally-no-architect-flow</loc><lastmod>2020-08-26T07:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/anybody-have-any-weird-consulttransfer-behaviour-today</loc><lastmod>2020-08-26T06:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/what-os-does-the-edge-standard-v3-run</loc><lastmod>2020-08-26T06:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/play-prompt-for-a-defined-duration-within-collect-data-block</loc><lastmod>2020-08-26T04:17:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=61ce422d-b493-41b6-9e24-bfb9ea0aa2b5&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-08-25T21:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/schedule-callbacks-during-a-voice-interaction-1</loc><lastmod>2020-08-25T19:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-cloud-notifications</loc><lastmod>2020-08-25T17:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/propose-a-callback-to-the-caller-during-hold-music</loc><lastmod>2020-08-25T16:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-for-agents-other-schedules-view</loc><lastmod>2020-08-25T16:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voice-transcription</loc><lastmod>2020-08-25T14:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-determine-sl-target-for-callbacks</loc><lastmod>2020-08-24T17:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/audit-option-is-blocking-the-navigation-scroll-bar-on-many-screens</loc><lastmod>2020-08-24T16:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/audit-historical-schedule-changes</loc><lastmod>2020-08-24T16:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/departments-titles</loc><lastmod>2020-08-24T16:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transfer-a-call-to-persons-voice-mail-box</loc><lastmod>2020-08-24T13:40:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=b10f25c8-2b43-4a25-9043-c2ba83edfbed&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-08-24T09:01:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=84734ac2-2a27-4a77-9a42-a8ac36858109&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-08-24T05:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-logical-switch-datatable</loc><lastmod>2020-08-21T23:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/priority-reset-on-manual-transfer</loc><lastmod>2020-08-21T07:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/menu-option-being-triggered-by-barge-in</loc><lastmod>2020-08-21T07:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/real-time-adherence-status-switches-to-unavailable-randomly</loc><lastmod>2020-08-21T06:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/global-variables-1</loc><lastmod>2020-08-21T06:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voice-transcription-api</loc><lastmod>2020-08-21T02:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/tag-outgoing-email-subject</loc><lastmod>2020-08-21T00:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calls-not-routed-the-agents</loc><lastmod>2020-08-20T14:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/workforce-management-schedule-change-audit-file</loc><lastmod>2020-08-20T14:29:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=73d1171f-4209-4620-9614-176ca15c472d&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-08-20T04:34:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=5d6e75f1-f4b9-4cb9-93ea-63b929d4acc9&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-08-20T03:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-permissions-needed-to-view-dashboard</loc><lastmod>2020-08-19T23:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/gc-chat-integrated-into-mobile-m-trip-app</loc><lastmod>2020-08-19T19:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-poll-available-qa-show-back-in-sept</loc><lastmod>2020-08-19T18:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/embedded-softphone-mute-ringing-while-already-on-call</loc><lastmod>2020-08-19T18:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/introducing-voice-transcription-1</loc><lastmod>2020-08-19T14:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/failed-to-save-an-interaction-log-for-telxxxxxxx-due-to-a-salesforce-error</loc><lastmod>2020-08-19T14:09:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=62bfeae7-49df-47de-a454-0296d420070f&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-08-19T13:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dont-miss-todays-swpp-behind-closed-doors-session</loc><lastmod>2020-08-18T19:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/deferred-instead-of-preferred-agent-routing</loc><lastmod>2020-08-18T13:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dialog-engine</loc><lastmod>2020-08-18T11:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/shared-documents-as-images-in-canned-responses-are-broken</loc><lastmod>2020-08-17T22:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/tocurrency-and-makecurrency</loc><lastmod>2020-08-17T20:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/place-a-callback-at-another-queue</loc><lastmod>2020-08-17T17:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ad-connector-users</loc><lastmod>2020-08-17T16:43:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=06ac6b9e-ef8f-403f-ba90-9a508b52d518&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-08-17T16:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/credit-card-payments</loc><lastmod>2020-08-17T14:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/flow-versions-not-getting-published-on-all-edges</loc><lastmod>2020-08-16T00:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/short-name-of-organization-settting-unuseable-characters</loc><lastmod>2020-08-15T16:36:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=b115ec1d-677e-41dd-9013-f639edde0b62&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-08-15T15:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/internal-calls</loc><lastmod>2020-08-14T23:36:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=117fd5d6-731f-4228-93c5-fa15da8085b8&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-08-14T17:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voicemail-and-priority</loc><lastmod>2020-08-14T11:34:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=00a9a98a-e08c-4136-b28d-cc9563017a80&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-08-14T01:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/adminpbx-type-user-forced-greeting</loc><lastmod>2020-08-13T18:16:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=c1d61f25-cd08-4d38-8fe8-678ab0388830&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-08-13T12:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inbound-reports-and-metrics</loc><lastmod>2020-08-13T06:27:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=6bc64a7d-4230-434a-b02c-f3c086367608&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-08-13T02:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sms-interactions-when-customer-previously-opted-out</loc><lastmod>2020-08-12T20:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/check-queue-settings-in-architect-flow-before-transfer</loc><lastmod>2020-08-12T19:48:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=5f1b1cc5-fec7-4039-b476-ec53e8c51948&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-08-12T13:33:53Z</lastmod></url><url><loc>https://community.genesys.com/discussion/queue-id</loc><lastmod>2020-08-12T12:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/unknown-error-occured-in-script</loc><lastmod>2020-08-12T06:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/prompt-upload-without-republishing-flow</loc><lastmod>2020-08-12T05:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/setting-contactable-time-set-for-callbacks-and-vm</loc><lastmod>2020-08-11T19:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/zoom-into-quality-assurance-and-compliance</loc><lastmod>2020-08-11T19:10:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=7e36bd54-db30-4d02-be2f-d10dc8d9d559&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-08-11T05:46:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=8a4f7f64-8c9a-4604-a943-456628bea00b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-08-10T20:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/group-voicemail-retention-policy</loc><lastmod>2020-08-10T20:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/remote-phone-genesys-cloud</loc><lastmod>2020-08-10T19:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/huge-but-simple-features-missing-in-genesyscloud</loc><lastmod>2020-08-10T18:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transferred-emails-and-wrap-codes</loc><lastmod>2020-08-10T15:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/possible-reasons-why-predicted-staffing-requirement-is-higher-than-expected</loc><lastmod>2020-08-10T12:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/migrating-from-engage-to-cloud</loc><lastmod>2020-08-10T06:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bulk-export-import-of-users-hierarchyrelationships</loc><lastmod>2020-08-10T06:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/alerts-on-purecloud-guibut-not-remote-phone</loc><lastmod>2020-08-10T04:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disable-download-feature-for-group-voicemail</loc><lastmod>2020-08-10T02:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/google-speech-to-text-api</loc><lastmod>2020-08-09T23:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dialogflow-and-chat-widget-20</loc><lastmod>2020-08-09T19:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/increase-the-alert-time-for-auto-answer</loc><lastmod>2020-08-09T19:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/set-wrapup-code-action</loc><lastmod>2020-08-09T17:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/looking-for-metrics-conference-and-consult</loc><lastmod>2020-08-08T23:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/write-once-read-many-worm</loc><lastmod>2020-08-08T23:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/number-of-threads-responses-from-customers-in-email-interactions-view</loc><lastmod>2020-08-08T23:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transfer-to-acd-flow-variables-carried-over</loc><lastmod>2020-08-08T21:11:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=34621086-86d3-4c15-b162-f8538186f012&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-08-08T00:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calling-internally-ext-to-ext-using-polycom-phones-vvx411-it-displays-only-extension-and-not-name</loc><lastmod>2020-08-07T20:22:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=63e19dae-abba-44fd-b9d1-1c63c8ea2ec3&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-08-07T09:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/system-voice-prompts-customization</loc><lastmod>2020-08-06T20:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inbound-email</loc><lastmod>2020-08-06T14:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-outbound-campaign-sync-attempt-control</loc><lastmod>2020-08-06T13:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/script-permissions</loc><lastmod>2020-08-05T16:48:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=548b5134-8083-466f-9182-f19b2d692b88&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-08-05T13:50:08Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-calls-recording</loc><lastmod>2020-08-05T13:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/zendesk-screenpop-problem</loc><lastmod>2020-08-05T12:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-service-data-actions-oauth-grant-type-refresh-token-1</loc><lastmod>2020-08-05T09:31:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=9ef74dd6-e7be-4fab-b8b6-bd8fe091d8df&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-08-05T08:52:14Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat-alert</loc><lastmod>2020-08-05T03:14:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=a4e0bd9c-ec07-4173-9f51-5dd67dfc63b5&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-08-05T01:17:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=686cbe38-484e-4c0b-a03f-677f8aff0608&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-08-04T23:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/when-architect-requests-a-webservice-data-action-what-does-the-request</loc><lastmod>2020-08-04T19:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/closed-wem-community-contest-win-a-genesys-beyond-technical-certification-exam-voucher</loc><lastmod>2020-08-04T19:09:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=73c111ae-9483-493f-9034-fb3f9702d291&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-08-04T18:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-estimated-wait-time-1</loc><lastmod>2020-08-04T17:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-changedisable-the-default-group-voicemail-prompt</loc><lastmod>2020-08-04T14:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/integration-with-zendesk-chat</loc><lastmod>2020-08-03T06:43:05Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bulk-download-of-recorded-calls</loc><lastmod>2020-07-31T17:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/updates-related-to-edge-monitoring-idea-clpla-i-448</loc><lastmod>2020-07-31T14:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/flow-outcomes-and-loops</loc><lastmod>2020-07-31T06:18:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=af6c0684-abb8-4040-8568-c4363fcc0c7f&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-07-30T22:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-community-qa-show-episode-10-latitude-by-genesys</loc><lastmod>2020-07-30T18:23:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=2aa78faa-bd71-4660-a0f8-910916b81aee&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-07-30T18:18:49Z</lastmod></url><url><loc>https://community.genesys.com/discussion/canned-responses-in-various-languages</loc><lastmod>2020-07-30T17:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-calls-clarification</loc><lastmod>2020-07-30T15:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/aggregate-query-for-retrieving-call-data</loc><lastmod>2020-07-30T15:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/send-multiple-auto-reply</loc><lastmod>2020-07-30T07:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/facebook-handover-protocol-integration</loc><lastmod>2020-07-30T01:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/record-transferred-inbound-calls-during-closing-hours</loc><lastmod>2020-07-29T20:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/domain-txt-record-for-sending-email-temporary-or-permanent</loc><lastmod>2020-07-29T14:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-not-getting-interactions-in-assigned-queue</loc><lastmod>2020-07-29T13:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-7292020</loc><lastmod>2020-07-29T13:08:03Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=f07621f2-00a3-436e-badf-8c40c8caa947&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-07-29T12:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interactions-not-going-through-ivr</loc><lastmod>2020-07-29T07:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/monitor-live-web-chats</loc><lastmod>2020-07-29T07:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/one-contact-associated-to-multiple-accounts</loc><lastmod>2020-07-28T22:50:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=133&amp;MessageKey=b523071c-8bd3-44c8-ae20-a8aab9876269&amp;CommunityKey=f6e20f73-2c94-4b44-be95-118216aafb4f</loc><lastmod>2020-07-28T13:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-incomingoutgoing-security</loc><lastmod>2020-07-28T12:47:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=78bfc28b-a19f-420e-bddb-826e9c76093e&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-07-28T07:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/help-locating-conversation-ids</loc><lastmod>2020-07-27T16:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interaction-timers-do-not-stop</loc><lastmod>2020-07-27T16:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/multiple-task-typesskills-used-through-one-dialler</loc><lastmod>2020-07-27T07:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/citrix-webrtc-redirection-to-thinclient-with-desktop-client</loc><lastmod>2020-07-27T06:29:08Z</lastmod></url><url><loc>https://community.genesys.com/discussion/run-predictive-campaign-as-a-skill-based-dialer</loc><lastmod>2020-07-27T00:26:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=611f84db-daae-4731-a8d2-0a46cfe30921&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-07-26T22:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/multi-divisions</loc><lastmod>2020-07-25T08:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/exit-from-reusable-task</loc><lastmod>2020-07-25T08:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/find-user</loc><lastmod>2020-07-25T04:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat-documentation-confusion</loc><lastmod>2020-07-25T04:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webrtc-stats</loc><lastmod>2020-07-24T16:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/difficulty-creating-widget</loc><lastmod>2020-07-24T15:16:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=f7edda4c-8c8a-44e3-a2ae-c964004044b3&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-07-24T06:59:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=e56807c4-b918-4632-9256-ea7992baee7e&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-07-24T06:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/long-code-support-for-sms-campaigns-looking-for-beta-users</loc><lastmod>2020-07-22T22:00:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=a9d63685-613b-401a-aad4-e427d0785e49&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-07-22T16:07:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=2f4163ee-11c3-430a-96c5-cdf6f14b5241&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2020-07-22T14:57:52Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-busy-time</loc><lastmod>2020-07-22T07:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webchatservice-updateuserdata-after-session-has-started</loc><lastmod>2020-07-22T03:26:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=133&amp;MessageKey=65288873-56ec-40bc-8478-9f1b87713c81&amp;CommunityKey=f6e20f73-2c94-4b44-be95-118216aafb4f</loc><lastmod>2020-07-21T20:46:15Z</lastmod></url><url><loc>https://community.genesys.com/discussion/creating-filters-in-dashboards</loc><lastmod>2020-07-21T15:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-metrics-definition</loc><lastmod>2020-07-21T14:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/softphones-on-chrome-os</loc><lastmod>2020-07-21T13:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disconnect-persistent-connections-for-polycom-phones</loc><lastmod>2020-07-21T13:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/designer-tool-requirement</loc><lastmod>2020-07-21T07:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/external-sip-trunks-become-unresponsive-on-edge</loc><lastmod>2020-07-20T14:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-rescheduling-you-cannot-reschedule-in-the-past</loc><lastmod>2020-07-20T13:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-here-scheduling-rdo-for-specific-day</loc><lastmod>2020-07-20T11:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/tracking-agent-status-effectively</loc><lastmod>2020-07-18T18:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/connectwise-api-integration</loc><lastmod>2020-07-18T17:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/international-calls-reporting</loc><lastmod>2020-07-17T19:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-for-salesforce</loc><lastmod>2020-07-17T14:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/run-report-failed-queue-wrapup-summary-report</loc><lastmod>2020-07-17T13:33:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=828de7a8-3f57-4ab9-bed6-f7c755995e59&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-07-17T13:10:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=ed536104-2e8f-44dc-a416-732d227f8fad&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-07-17T13:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-customer-care-is-joining-the-acceleration-to-cloud</loc><lastmod>2020-07-17T13:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/what-happens-to-calls-in-progress-when-you-publish-a-new-flow-version</loc><lastmod>2020-07-17T09:14:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=e7e097b1-29c6-45d2-824d-2aa22a304ff5&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-07-16T19:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-wfm-fairness</loc><lastmod>2020-07-16T18:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-wfm-availability-and-preferences-for-agents</loc><lastmod>2020-07-16T17:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/send-email-after-each-interaction</loc><lastmod>2020-07-16T16:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/making-variable-set-in-call-flow-available-to-in-queue-flow</loc><lastmod>2020-07-16T12:42:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=0fbd3c9c-4c2d-4488-8f6c-1a7ed34f7990&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-07-16T08:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cherry-picking-a-much-needed-function</loc><lastmod>2020-07-15T19:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/have-a-question-for-the-latitude-team</loc><lastmod>2020-07-15T18:09:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=3afb3343-07ea-442c-9a1f-f8e02fd3d215&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-07-15T14:41:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=9663fbd4-9717-42a0-acda-112372f0afb6&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-07-15T14:10:40Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=4c57e386-770c-4bf5-8176-bd8648ec9e4a&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-07-15T13:44:40Z</lastmod></url><url><loc>https://community.genesys.com/blogs/shane-smith1/2020/07/15/precision-queues-or-smart-queues</loc><lastmod>2020-07-15T11:15:44Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sticky-configurable-caller-id</loc><lastmod>2020-07-15T09:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/quality-permissions-division-aware</loc><lastmod>2020-07-15T06:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disregard-queue-timeout-after-alerting-an-agent</loc><lastmod>2020-07-14T23:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pairing-an-edge-to-a-genesys-cloud-instance-at-us-west2-region</loc><lastmod>2020-07-14T20:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/message-before-transferring-to-agent</loc><lastmod>2020-07-14T18:37:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=75c55a78-d4fb-49b2-82be-f09ecf946cea&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-07-14T18:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-community-qa-show-episode-9</loc><lastmod>2020-07-14T15:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/evaluations-3</loc><lastmod>2020-07-14T14:41:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=133&amp;MessageKey=69ff9dd5-5ded-4f88-a2d1-3153795a127e&amp;CommunityKey=f6e20f73-2c94-4b44-be95-118216aafb4f</loc><lastmod>2020-07-14T14:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-status-stays-available-even-after-he-has-logged-out</loc><lastmod>2020-07-14T11:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scheduling-engine-wfm</loc><lastmod>2020-07-14T08:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/canned-response-field-takes-over-the-entire-screen</loc><lastmod>2020-07-14T04:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/impact-of-deletingdeactivating-users</loc><lastmod>2020-07-13T20:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-related-permission</loc><lastmod>2020-07-13T18:08:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=6c4940ac-69fc-419e-b99a-96a3b45465f2&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-07-13T15:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/network-sizing</loc><lastmod>2020-07-13T15:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/predictive-dialing-with-salesforce</loc><lastmod>2020-07-13T15:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webchat-ringing</loc><lastmod>2020-07-13T09:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/segmenttype</loc><lastmod>2020-07-13T09:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/priority-on-ring-group-calls</loc><lastmod>2020-07-13T08:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/what-is-the-maximum-users-supported-on-purecloud-org</loc><lastmod>2020-07-13T08:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/use-variable-for-queue-name-in-script-for-consultblind-transfers</loc><lastmod>2020-07-12T02:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/quickly-see-junes-feature-releases</loc><lastmod>2020-07-10T17:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/restrict-outbound-calling-via-calls-but-allow-via-interactions</loc><lastmod>2020-07-10T17:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/workforce-management-missing-activities-in-schedules</loc><lastmod>2020-07-10T15:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/gmail-support</loc><lastmod>2020-07-10T07:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voice-flip-from-male-to-female-within-lex-integrated-flow</loc><lastmod>2020-07-10T00:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/analytics-api-interval</loc><lastmod>2020-07-09T20:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/block-an-ani</loc><lastmod>2020-07-09T18:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/primary-and-secondary-edges-for-sites</loc><lastmod>2020-07-09T17:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/feature-friday-highlight-share-performance-dashboards-with-team-public-view-option</loc><lastmod>2020-07-09T15:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/business-unit-time-zone</loc><lastmod>2020-07-09T14:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/workforce-management-app</loc><lastmod>2020-07-09T07:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/short-term-forecasting-difference-in-metrics-between-automatic-best-method-and-weighted-index</loc><lastmod>2020-07-09T04:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/script-width</loc><lastmod>2020-07-08T18:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/feedback-on-new-ui-for-interaction-detail-page-1</loc><lastmod>2020-07-08T14:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/rule-management-help</loc><lastmod>2020-07-08T14:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transfer-out-with-post-call-processing</loc><lastmod>2020-07-08T13:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wem-community-contest-win-a-genesys-beyond-technical-certification-exam-voucher</loc><lastmod>2020-07-08T13:44:54Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-july-8th-2020</loc><lastmod>2020-07-08T13:43:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=22cfeb58-62ac-438a-8022-f362998a815e&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-07-08T12:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-that-a-way-to-automatically-disconnect-acd-voicemail-interaction-after-a-period-of-time</loc><lastmod>2020-07-08T09:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/evaluate-schedule-action-timezone</loc><lastmod>2020-07-08T06:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-azure-ad-mapping-not9issoftdeleted-query</loc><lastmod>2020-07-08T02:17:44Z</lastmod></url><url><loc>https://community.genesys.com/discussion/analytics-api-returning-all-conversations</loc><lastmod>2020-07-07T20:18:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=133&amp;MessageKey=564e64ab-4758-44b5-ab0a-c6a9dabce728&amp;CommunityKey=f6e20f73-2c94-4b44-be95-118216aafb4f</loc><lastmod>2020-07-07T19:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/feedback-on-new-ui-for-interaction-detail-page</loc><lastmod>2020-07-07T14:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/canned-responses-embed-link-to-an-image</loc><lastmod>2020-07-07T13:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/rules-making-an-agent-schedulable</loc><lastmod>2020-07-07T12:32:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=74ee7fbe-8e14-44cc-9a52-4bedb23ff615&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2020-07-07T12:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/microsoft-oauth-requests</loc><lastmod>2020-07-07T10:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/see-previous-emails</loc><lastmod>2020-07-07T05:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/after-call-work-timeout-for-chat-interactions</loc><lastmod>2020-07-07T05:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-there-any-way-to-define-shortcuts-for-genesys-cloud-ui</loc><lastmod>2020-07-07T05:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/route-to-dialogflow-after-finishing-an-inbound-chat</loc><lastmod>2020-07-07T04:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-block-outgoing-caller-id-for-a-user-in-purecloud</loc><lastmod>2020-07-06T20:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-july-1st-2020</loc><lastmod>2020-07-06T15:07:02Z</lastmod></url><url><loc>https://community.genesys.com/discussion/default-media-type-on-views</loc><lastmod>2020-07-06T12:14:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=5443c266-6065-4454-9aa2-3d50cc0f6455&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-07-06T09:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/desktop-client-status-change-upon-workstation-lock</loc><lastmod>2020-07-05T12:55:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=b612df4d-498a-4c56-80d6-e8e5e466d111&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-07-04T19:39:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=a5efb558-b1e9-42e7-bd04-504bb407e0c0&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-07-03T05:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/need-to-be-able-to-enable-the-agents-to-enter-data-that-must-be-retrieved-or-available-when-other-agents-in-other-queue-answer-the-transfered-call-from-the-first-agent-to-other-queue</loc><lastmod>2020-07-03T02:40:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=d982b29d-ea1b-48d4-b0ae-32ea5bcc0656&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-07-02T23:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voicemailrecording-retention</loc><lastmod>2020-07-02T22:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/alert-rules-not-triggering-for-all-events</loc><lastmod>2020-07-02T21:59:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=f84c333d-11d6-498a-843f-d98ee330177a&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-07-02T12:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-table-limits</loc><lastmod>2020-07-01T21:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-business-units-time-zone-setting</loc><lastmod>2020-07-01T16:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/route-by-participants-ani</loc><lastmod>2020-07-01T12:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webcam-activating-when-logging-into-purecloud</loc><lastmod>2020-07-01T09:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/policies-recording-retention</loc><lastmod>2020-07-01T07:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/external-trunk-to-asterisk-for-virtual-edge</loc><lastmod>2020-06-30T21:47:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=8c38ac27-0883-4348-b56e-4959cd1d2f83&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-06-30T19:22:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=732cf71a-7385-49ac-9ea8-33ac3ea59d64&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-06-30T16:34:16Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=133&amp;MessageKey=3af08ac4-b2da-495d-bc21-4271bbeff739&amp;CommunityKey=f6e20f73-2c94-4b44-be95-118216aafb4f</loc><lastmod>2020-06-30T14:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-and-email-routing-nog-working</loc><lastmod>2020-06-30T12:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/best-solution-for-white-labeling-servicing</loc><lastmod>2020-06-29T14:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/entires-scenario</loc><lastmod>2020-06-29T04:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voicemail-to-email-issue</loc><lastmod>2020-06-27T04:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/preventing-multiple-call-alerts-while-already-on-calls</loc><lastmod>2020-06-27T03:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/exempting-statuses-from-adherence</loc><lastmod>2020-06-26T20:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/before-make-decision-on-call-transfer</loc><lastmod>2020-06-26T20:17:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=2b3d1d5c-aaa0-4823-8c99-e882e4c2f26a&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-06-26T14:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/byoc-premises-use-of-naptr-lookup-and-srv-records-for-dns-resolution-on-edge-devices</loc><lastmod>2020-06-26T12:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/clients-using-mobile-tethering-or-mobile-sims-for-internet-access</loc><lastmod>2020-06-26T09:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/change-user-status-to-out-of-office</loc><lastmod>2020-06-25T14:22:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=dddeb6b0-306d-4b8e-9765-a512a5d535d7&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-06-25T13:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/recording-1</loc><lastmod>2020-06-25T13:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/configurable-call-analysis-timers</loc><lastmod>2020-06-25T13:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-caller-id-1</loc><lastmod>2020-06-25T05:40:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=177194de-c6f7-488a-82c3-1b55d615092b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-06-25T00:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/unable-to-provision-new-phones</loc><lastmod>2020-06-24T21:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-call-in-queue-flows</loc><lastmod>2020-06-24T17:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-send-variables-from-secure-flow-to-a-script</loc><lastmod>2020-06-24T17:21:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=dee17e02-3580-4c29-840b-6baac015908f&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-06-24T14:19:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=941d1bd9-a28e-4b0f-9957-4bc83e04bf8d&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-06-24T13:34:52Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-insert-the-agent-extension-in-canned-response</loc><lastmod>2020-06-23T22:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/database-data-changes</loc><lastmod>2020-06-23T21:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callback-issues</loc><lastmod>2020-06-23T20:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reporting-concerns</loc><lastmod>2020-06-23T17:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disconnection-of-waiting-interactions-chat-channelhello-everyone</loc><lastmod>2020-06-23T17:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/telephony-provisioning-guide-for-bring-your-own-cloud-carriers-byoc</loc><lastmod>2020-06-23T16:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/filter-interactions-by-user</loc><lastmod>2020-06-23T16:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sharing-alerts-with-other-supervisors</loc><lastmod>2020-06-23T13:35:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=133&amp;MessageKey=2fee53c3-d38c-4711-b8c0-ac53d067aa3e&amp;CommunityKey=f6e20f73-2c94-4b44-be95-118216aafb4f</loc><lastmod>2020-06-23T13:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wrap-up-code-in-flow-architecture</loc><lastmod>2020-06-23T12:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-transfer-to-group-during-work-in-survivability-mode</loc><lastmod>2020-06-23T09:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/uui-data-not-working-with-refer</loc><lastmod>2020-06-23T08:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/stunturnice</loc><lastmod>2020-06-23T08:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/schedule-a-recall-of-unreachable-webcallbacks</loc><lastmod>2020-06-23T06:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-removed-from-queue-report</loc><lastmod>2020-06-22T21:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/system-updates-question-voice-platform</loc><lastmod>2020-06-22T21:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/add-asserted-identity-header</loc><lastmod>2020-06-22T08:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calls-not-completed</loc><lastmod>2020-06-20T09:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-action-test-works-fails-in-architect</loc><lastmod>2020-06-20T09:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/have-you-seen-the-new-coaching-feature-1</loc><lastmod>2020-06-19T13:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disable-call-forwarding</loc><lastmod>2020-06-19T12:39:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=5f6f388e-fbbb-4e3d-9591-8bccae154604&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-06-19T10:29:52Z</lastmod></url><url><loc>https://community.genesys.com/discussion/do-callbacks-scheduled-by-an-agent-lose-skills</loc><lastmod>2020-06-19T06:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud2-purecloud3</loc><lastmod>2020-06-19T00:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/force-agent-on-queue</loc><lastmod>2020-06-18T20:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/edge-group-across-two-datacentres-with-single-in-each</loc><lastmod>2020-06-18T20:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-there-an-api-to-check-for-group-member-status</loc><lastmod>2020-06-18T20:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-june-17th-2020</loc><lastmod>2020-06-18T20:09:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=0fe4553f-cce6-47ab-8a04-67943855975c&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-06-18T18:39:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=d41ddce5-aedf-4fc5-aae9-57a3a942b04e&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-06-18T16:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sms-call-flow</loc><lastmod>2020-06-18T16:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/display-custom-attributes-on-interaction-details-view</loc><lastmod>2020-06-18T16:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/expand-chat-writing-space</loc><lastmod>2020-06-18T16:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-community-qa-show-episode-8-api-audits</loc><lastmod>2020-06-18T16:03:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=f2c8a42e-27c3-4ed4-aa3c-c35eee8f2262&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-06-18T15:28:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=90e8a73c-a86a-4ab7-ba42-18b7c0f83b81&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-06-18T03:26:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=d47a8bb7-3471-4b34-a901-a825968923cf&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-06-17T23:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/licensing-question</loc><lastmod>2020-06-17T21:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/non-agent-configuration</loc><lastmod>2020-06-17T19:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/have-you-seen-the-new-coaching-feature</loc><lastmod>2020-06-17T11:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/automatic-surveys-with-or-without-interactions-manual-surveys-without-interacions</loc><lastmod>2020-06-17T11:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agents-status-timer</loc><lastmod>2020-06-17T09:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/retain-inbound-portion-of-inboundoutbound-direction-interactions</loc><lastmod>2020-06-17T05:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-tracking-statistics</loc><lastmod>2020-06-16T21:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/avaya-engineer-says-he-wants-the-identity-certificate</loc><lastmod>2020-06-16T19:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/play-message-based-on-queue-assignement</loc><lastmod>2020-06-16T15:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/copy-or-clone-evaluation-forms</loc><lastmod>2020-06-16T12:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-coaching-integration-with-wfm-schedule</loc><lastmod>2020-06-16T11:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disabling-urls-or-html-tags</loc><lastmod>2020-06-16T03:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/has-the-us-east-aws-region-for-purecloud-been-closed-to-new-organizations</loc><lastmod>2020-06-15T21:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/short-term-forecast-help</loc><lastmod>2020-06-15T14:41:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=9cfd1bfc-34f2-4c1c-a808-88f2509ca7cc&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-06-15T13:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/byoc-cloud-troubleshooting</loc><lastmod>2020-06-15T12:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ivr-transfer-reporting</loc><lastmod>2020-06-15T12:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pulling-data-dip-web-services-info-into-amazon-lex-for-agentless-bot</loc><lastmod>2020-06-15T11:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scripting</loc><lastmod>2020-06-15T09:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-shown-as-inactive-while-interacting-training-video</loc><lastmod>2020-06-15T08:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/preview-campaign-auto-stopping</loc><lastmod>2020-06-14T20:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/canned-response-edit-permission</loc><lastmod>2020-06-13T21:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/customize-external-contacts</loc><lastmod>2020-06-13T21:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/change-to-ivr-not-popping-customer-record</loc><lastmod>2020-06-13T19:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/add-participant-data-when-agent-answers</loc><lastmod>2020-06-13T16:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/if-a-user-prompt-has-both-an-audio-file-and-tts-which-plays</loc><lastmod>2020-06-13T16:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/remove-keyword-from-groups</loc><lastmod>2020-06-12T17:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-user-activation-email</loc><lastmod>2020-06-12T14:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/caller-search-for-extension</loc><lastmod>2020-06-12T13:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/increase-the-number-of-audible-rings-for-incoming-group-call</loc><lastmod>2020-06-12T09:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/identify-reply-emails</loc><lastmod>2020-06-12T09:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-fonts</loc><lastmod>2020-06-12T04:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-can-i-relate-a-chat-interaction-to-a-customer</loc><lastmod>2020-06-12T04:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/facebook-messanger-limitations</loc><lastmod>2020-06-11T13:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/are-chats-asynchronous</loc><lastmod>2020-06-11T08:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/screen-pop-script-open-url</loc><lastmod>2020-06-10T16:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inbound-fax-to-email</loc><lastmod>2020-06-10T14:42:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=b5b0e3ac-d543-4587-993b-4817829244a0&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-06-10T13:57:44Z</lastmod></url><url><loc>https://community.genesys.com/discussion/acd-voicemail-as-survey-open-question</loc><lastmod>2020-06-10T08:58:00Z</lastmod></url><url><loc>https://community.genesys.com/blogs/karthiga-chellamuthu1/2020/06/10/call-for-your-creativity</loc><lastmod>2020-06-10T08:47:11Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-agent-internal-call-recording</loc><lastmod>2020-06-09T11:58:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=832705e7-5047-4939-a2ef-8a6b65598935&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-06-09T10:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/create-follow-up-sms-for-unsuccessful-calls</loc><lastmod>2020-06-08T18:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/export-recording-with-integration-under-email-in-policy</loc><lastmod>2020-06-08T16:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-it-possible-to-force-agent-to-only-make-acd-calls</loc><lastmod>2020-06-08T15:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/recall-attempts-for-callable-contacts-based-on-wrap-up-codes</loc><lastmod>2020-06-08T13:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/custom-external-contacts-issue</loc><lastmod>2020-06-08T06:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/e-mail-queues</loc><lastmod>2020-06-07T23:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-recover-a-deleted-default-role</loc><lastmod>2020-06-06T15:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transfer-to-number-function</loc><lastmod>2020-06-05T21:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/preview-calls-delivered-as-callbacks-are-not-honoring-auto-answer</loc><lastmod>2020-06-05T20:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/forecasting-questions</loc><lastmod>2020-06-05T15:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/connecting-to-2nd-org</loc><lastmod>2020-06-05T15:39:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=7e09896b-f600-4c38-82ae-efb9baf232e8&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-06-05T04:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/send-email-as-part-of-inbound-call-flow</loc><lastmod>2020-06-04T21:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/long-delay-connecting-to-outblond-flow-message</loc><lastmod>2020-06-04T15:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/live-chat-waiting-message</loc><lastmod>2020-06-04T13:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/missing-answerdecline-button-ui</loc><lastmod>2020-06-04T13:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/custom-field-chat-routing</loc><lastmod>2020-06-04T10:57:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=e4c1bc70-7816-4f63-a706-52d316d64fd7&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-06-04T03:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/any-of-our-other-nz-guys-worked-with-windcavepayment-express</loc><lastmod>2020-06-03T20:51:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=da1524fd-834d-4518-b02c-209c4ca7a4da&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-06-03T19:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inbound-calls-skipping-ivr-steps</loc><lastmod>2020-06-03T18:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/divisions</loc><lastmod>2020-06-03T18:53:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=873c2114-2061-4db4-89a7-9fb942902d59&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-06-03T14:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/user-status-and-webrtc-connection-heartbeatstimeouts</loc><lastmod>2020-06-03T12:47:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=45cdd59f-fded-4004-8c71-0fef4a031887&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-06-03T07:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-fax-to-faxfinder-service</loc><lastmod>2020-06-03T01:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inbound-message-flow-2</loc><lastmod>2020-06-03T01:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/greetings</loc><lastmod>2020-06-03T01:21:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=c097089a-e083-4e81-9eeb-81dc67d45b75&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-06-02T20:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-campaigns-and-schedules</loc><lastmod>2020-06-02T12:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/multiple-campaign-single-contact-list-number-not-dialing-1</loc><lastmod>2020-06-02T12:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/post-call-coaching-1</loc><lastmod>2020-06-02T11:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/speech-analyticstranscription</loc><lastmod>2020-06-02T11:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/blank-wrap-up-in-reporting</loc><lastmod>2020-06-02T08:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/are-transferred-calls-set-at-the-lowest-priority</loc><lastmod>2020-06-02T01:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inbound-chat-flow-examples</loc><lastmod>2020-06-01T20:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/does-an-agent-get-notification-if-theyre-being-monitored-on-non-acd</loc><lastmod>2020-06-01T20:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pinpointing-reporting-abnormalities</loc><lastmod>2020-06-01T18:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reporting-for-groups</loc><lastmod>2020-06-01T17:57:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=1437451b-3ebb-4807-bf6b-8f3b981c6fca&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-06-01T17:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dialogflow-in-secure-ivr</loc><lastmod>2020-06-01T15:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/live-transcription</loc><lastmod>2020-06-01T15:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interaction-call-data-dump</loc><lastmod>2020-06-01T15:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/canned-responses-3</loc><lastmod>2020-06-01T14:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/acd-faxing-noted-on-the-new-feature-for-fax-email</loc><lastmod>2020-06-01T14:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/coaching-licencing-level</loc><lastmod>2020-06-01T12:16:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=18999ed2-2ab2-4ebf-a0b7-209441aa6687&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-06-01T07:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/industry-topic-thoughts-on-kpis-and-metrics</loc><lastmod>2020-06-01T05:51:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=cdb54b26-e2f0-4232-b2d6-20ede58ee35b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-05-31T16:21:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=a91cc862-79ef-419c-9076-2982f6d74acd&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-05-31T15:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-results</loc><lastmod>2020-05-31T09:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/permission-for-accessing-recordings-from-other-divisions</loc><lastmod>2020-05-31T08:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-table-lookup</loc><lastmod>2020-05-31T07:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/any-info-on-wfm-scheduling-processes</loc><lastmod>2020-05-30T21:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ability-to-select-multiple-wrap-codes</loc><lastmod>2020-05-29T20:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-survey-for-webchat-interactions</loc><lastmod>2020-05-29T19:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-community-qa-show-episode-7-gpe-ftw</loc><lastmod>2020-05-29T16:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/on-premise-oracle-11g-migration-to-oracle-exadata-cloud-at-customer</loc><lastmod>2020-05-29T13:21:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=558aa2b4-a23d-45cb-8943-074b6bacec2c&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-05-29T12:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webrtc-issues-when-making-new-accounts</loc><lastmod>2020-05-29T12:23:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=24356c27-d338-4b50-b177-7dfbae5f5f5c&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-05-29T12:19:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=20a0ae7f-d372-4388-83b6-441342bb0d96&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-05-29T12:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/concurrent-license</loc><lastmod>2020-05-29T07:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outdated-signaling-service-message</loc><lastmod>2020-05-29T02:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bulk-recording-extraction</loc><lastmod>2020-05-28T19:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agents-getting-adherence-notifications-for-non-published-schedules</loc><lastmod>2020-05-28T19:24:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=8358829e-c0ad-4c38-b174-fee6cf69e15f&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-05-28T18:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/help-katie-and-her-team</loc><lastmod>2020-05-28T18:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-call-data</loc><lastmod>2020-05-28T18:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-ice-breaker-what-drive-in-movie-would-you-most-want-to-see</loc><lastmod>2020-05-28T17:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/queues-scheduling-and-meetings-oh-my</loc><lastmod>2020-05-28T17:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pureconnect-as-sso-provider-for-gc</loc><lastmod>2020-05-28T17:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agents-with-different-skill-set-levels</loc><lastmod>2020-05-28T17:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/optimizer-scalability-when-utilizing-ai-forecastingscheduling</loc><lastmod>2020-05-28T16:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ai-forecastingscheduling-withing-pureconnect</loc><lastmod>2020-05-28T16:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/overtime</loc><lastmod>2020-05-28T16:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/release-for-premise</loc><lastmod>2020-05-28T15:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callback-customer-by-queue-priority</loc><lastmod>2020-05-28T14:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/automatic-best-method-forecast-results</loc><lastmod>2020-05-28T12:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/google-dialogflow-integration</loc><lastmod>2020-05-28T06:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/listen-up-tech-talks-in-20-tackles-getting-started-with-wem</loc><lastmod>2020-05-27T22:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/remove-or-disable-request-control-button-in-co-browse</loc><lastmod>2020-05-27T16:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cobrowse-request-control</loc><lastmod>2020-05-27T16:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/when-a-call-comes-in-it-goes-straight-to-a-queue-how-do-i-set-it-up</loc><lastmod>2020-05-27T15:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-chat-widget-v2-and-no-co-browse</loc><lastmod>2020-05-27T15:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dedicated-agents-for-campaigns-1</loc><lastmod>2020-05-27T15:14:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=b9b33035-a017-42c4-a005-0c8fdd10425b&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-05-27T14:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-ama-now-closed-thank-you-everyone-who-sent-in-questions</loc><lastmod>2020-05-27T14:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/problems-displaying-time-off-requests-pane-for-agent-in-wfm-gen-cloud</loc><lastmod>2020-05-27T12:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/custom-callback-in-scripter</loc><lastmod>2020-05-27T04:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dynamic-content-in-a-script-or-regular-polling-using-data-action</loc><lastmod>2020-05-27T04:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-voice-limitations-and-virtual-edge-capacity</loc><lastmod>2020-05-27T01:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/follow-me-on-embedded-framework</loc><lastmod>2020-05-26T13:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/not-completed-calls</loc><lastmod>2020-05-26T12:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-tag-and-email-address-is-now-live</loc><lastmod>2020-05-26T12:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-412020</loc><lastmod>2020-05-26T12:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/best-practices-to-follow-during-moving-to-genesys-cloud</loc><lastmod>2020-05-25T03:10:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=abf83390-a928-4c27-a529-1009136c15e1&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-05-23T04:31:37Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-can-we-use-actions-in-architect-to-look-at-a-contact-list-and-know-what-prompt-to-play</loc><lastmod>2020-05-22T18:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/will-transfering-to-a-phone-number-follow-schedule-based-routing</loc><lastmod>2020-05-22T13:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-scheduling-1</loc><lastmod>2020-05-22T03:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/work-plan-configuration</loc><lastmod>2020-05-22T01:10:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=84bed5ff-a148-47d6-ae13-3acc0467655d&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-05-21T13:56:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=91a3e51c-5855-4283-b7f9-c39fe5b721f0&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-05-21T09:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/can-some-sip-channels-be-reserved-for-outbound-calls</loc><lastmod>2020-05-21T07:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-keeps-getting-make-eligible-for-interactions-message</loc><lastmod>2020-05-20T14:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-look-back-when-turning-off-a-campaign-and-then-turning-it-back-on</loc><lastmod>2020-05-20T00:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/phone-management-api-utility-or-any-other-format-to-run-a-report-of-all-registered-polycom-phones-to-an-edge-voting</loc><lastmod>2020-05-19T17:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-it-possible-to-use-variables-from-scripter-to-architect</loc><lastmod>2020-05-19T15:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/external-contacts-3</loc><lastmod>2020-05-19T13:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/audiocode-420hdg-call-error-protocol-timeout-when-calling</loc><lastmod>2020-05-19T12:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/manual-outgoing-calls-in-behalf-of-a-queue</loc><lastmod>2020-05-19T00:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/filter-the-search-box</loc><lastmod>2020-05-18T23:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/mini-edge-concurrent-call-capacity</loc><lastmod>2020-05-18T21:21:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=1377cb13-a6f0-4469-b20e-12f53fe06885&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-05-18T15:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/roles-1</loc><lastmod>2020-05-18T12:50:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=eddfabeb-193d-468a-a1a3-6b4d8a54a18c&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2020-05-18T12:29:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=5994ae1c-4162-4442-afc7-30bae7ede3ba&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-05-17T22:13:00Z</lastmod></url><url><loc>https://community.genesys.com/blogs/anita-young1/2020/05/17/rona-acd-no-answer</loc><lastmod>2020-05-17T21:47:06Z</lastmod></url><url><loc>https://community.genesys.com/discussion/microsoft-teams-zoom</loc><lastmod>2020-05-16T18:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/display-caller-name-instead-of-phone-number</loc><lastmod>2020-05-16T16:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/permission-to-view-score-evaluations-for-the-conversation</loc><lastmod>2020-05-16T16:09:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=14844f9e-2d26-4ea2-b098-9e57876213e2&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-05-16T04:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/duplicate-call-back-request-same-number</loc><lastmod>2020-05-16T03:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/add-a-short-term-forecast</loc><lastmod>2020-05-16T03:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webrtc-persistent-connection-timeout</loc><lastmod>2020-05-16T03:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bulk-import-manager-association</loc><lastmod>2020-05-16T03:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/advanced-questions-for-sort-contacts-on-campaign</loc><lastmod>2020-05-15T17:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/speech-analytics-transcript</loc><lastmod>2020-05-15T15:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/audit-chat-history</loc><lastmod>2020-05-15T13:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-ama-closed-thank-you-to-everyone-who-submitted-a-question</loc><lastmod>2020-05-15T12:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/status-tab</loc><lastmod>2020-05-14T23:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-reply-field</loc><lastmod>2020-05-14T22:56:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=2ba49cb0-9199-408c-abfd-fdc3dd51a2e9&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-05-14T17:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/which-agent-called-which-contact</loc><lastmod>2020-05-14T14:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/click-to-dial-using-purecloud-for-chrome-extension-1</loc><lastmod>2020-05-14T08:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/view-historical-interactions</loc><lastmod>2020-05-14T00:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-fill-in-and-use-body-section-for-data-action-request</loc><lastmod>2020-05-13T22:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/view-of-missed-calls</loc><lastmod>2020-05-13T20:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/twilio-and-webrtc</loc><lastmod>2020-05-13T15:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/contact-list-default-sorting-in-campaign</loc><lastmod>2020-05-13T14:51:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=133&amp;MessageKey=60bf89c6-b00f-46ea-9e66-a29b2cb81993&amp;CommunityKey=f6e20f73-2c94-4b44-be95-118216aafb4f</loc><lastmod>2020-05-13T14:29:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=8c2af126-2ff3-4869-abb9-45e11092d2a2&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-05-13T13:35:49Z</lastmod></url><url><loc>https://community.genesys.com/discussion/immediately-transfer-to-a-number</loc><lastmod>2020-05-13T13:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cannot-find-interactions-that-are-showing-up-in-queues</loc><lastmod>2020-05-13T13:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/occupancy-rates</loc><lastmod>2020-05-13T12:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sip-trunk-public-provider-and-local-edge-without-sbc</loc><lastmod>2020-05-13T12:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/do-you-coach-train-or-develop</loc><lastmod>2020-05-13T10:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wrap-up-codes-issue-with-transfer-between-queues</loc><lastmod>2020-05-13T09:25:15Z</lastmod></url><url><loc>https://community.genesys.com/discussion/question-about-dialer-attempts-control</loc><lastmod>2020-05-12T15:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat-transcripts</loc><lastmod>2020-05-12T15:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webrtc-audio-control-profiles-changing-to-default-automatically</loc><lastmod>2020-05-12T13:36:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=8c67dd02-c60c-424c-8dbd-48e5c59da4bb&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2020-05-12T13:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agents-providing-feedback-to-supervisors-on-interactions</loc><lastmod>2020-05-12T13:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/world-time-zones-routing-opening-hours</loc><lastmod>2020-05-12T08:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat-web-form-customizatio</loc><lastmod>2020-05-12T07:39:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=995a060c-6faa-4812-8308-75dfdc12d6f9&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-05-12T07:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/order-of-wrap-up-codes-when-call-is-transferred</loc><lastmod>2020-05-12T04:29:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=e812f83b-d65e-4eae-a17f-74380e302d3b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-05-11T23:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/unable-to-assign-roles-to-user</loc><lastmod>2020-05-11T22:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/twilio-sip-trunk-with-purecloud</loc><lastmod>2020-05-11T15:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disconnect-all-the-interactions-from-a-queue</loc><lastmod>2020-05-11T13:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/do-you-coach-train-or-develop-1</loc><lastmod>2020-05-11T09:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-adherence-notifications</loc><lastmod>2020-05-11T09:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/alternative-report-filter-construction</loc><lastmod>2020-05-11T08:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/byoc-cloud-media-information</loc><lastmod>2020-05-11T07:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-for-windows-desktop-app113546-direct-specification-of-proxy-server</loc><lastmod>2020-05-11T05:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/published-schedule-user-notification-feature</loc><lastmod>2020-05-10T21:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-acd-processing-score-interaction</loc><lastmod>2020-05-09T23:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/routing-with-two-possibailities</loc><lastmod>2020-05-09T23:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/virtual-edge-didnt-answer-inbound-call</loc><lastmod>2020-05-09T15:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-routing-to-external-phone-via-architect-vs-direct-call</loc><lastmod>2020-05-09T11:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/what-does-call-duration-include-on-the-interaction-detail-report-i-am-assuming-this-includes-both-the-queue-and-acw-time-but-am-trying-to-confirm-thanks</loc><lastmod>2020-05-08T21:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/role-only-for-turning-on-emergency-routing</loc><lastmod>2020-05-08T15:36:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=23e6514c-0c88-4737-b5e0-0422a008b69c&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-05-08T14:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/whats-the-deal-with-update-data-output-from-variable</loc><lastmod>2020-05-08T13:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/screen-recording-policy</loc><lastmod>2020-05-08T10:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/changing-the-callani</loc><lastmod>2020-05-07T20:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webservices-results-populating-an-array</loc><lastmod>2020-05-07T19:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transfer-to-a-dialogflow-bot</loc><lastmod>2020-05-07T16:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/the-genesys-product-design-team-needs-your-feedback</loc><lastmod>2020-05-07T15:22:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=7e6b7cfa-c968-42a3-b60f-14d851f56e5d&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-05-07T14:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/what-is-the-contact-limit-in-a-single-contact-list</loc><lastmod>2020-05-07T12:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/export-user-listing-and-permissions</loc><lastmod>2020-05-07T11:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interaction-details-report-with-dnis-number-included</loc><lastmod>2020-05-07T11:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/multiple-site-deployment</loc><lastmod>2020-05-07T07:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/simple-call-flows</loc><lastmod>2020-05-06T20:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/user-filter-permission-in-interaction-view</loc><lastmod>2020-05-06T14:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/locate-a-report-field</loc><lastmod>2020-05-06T14:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-community-qa-show-episode-6-wem-special</loc><lastmod>2020-05-06T14:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/performance-interaction-filters-and-searching-for-all-interactions-via-external-phone-number</loc><lastmod>2020-05-06T14:17:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=2d2035c8-7af8-40d2-a99b-bb54755ff4d1&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-05-06T14:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/qa-show-wfm-new-features-and-wem-disciplines</loc><lastmod>2020-05-06T13:22:26Z</lastmod></url><url><loc>https://community.genesys.com/discussion/license-restructure</loc><lastmod>2020-05-06T13:03:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=5150941d-f8d6-410e-91c3-10b18231e916&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-05-06T12:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/anyone-have-button-create-vlan-in-edge-configuration</loc><lastmod>2020-05-06T07:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/screen-recording-in-citrix</loc><lastmod>2020-05-06T03:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/when-would-you-change-dscp-settings-on-webrtc-phones</loc><lastmod>2020-05-06T00:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/service-level-calculation-when-does-it-start</loc><lastmod>2020-05-05T23:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-feature-releases-tell-us-how-you-prefer-to-stay-informed</loc><lastmod>2020-05-05T21:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ideas-lab-analytics-q1-2020</loc><lastmod>2020-05-05T20:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/google-dialogflow-static-voice-prompts</loc><lastmod>2020-05-05T17:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/best-practice-to-report-out-number-of-transactions-for-special-group-of-customers</loc><lastmod>2020-05-05T13:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-purecloud-edge-alarm-check-and-notification</loc><lastmod>2020-05-05T06:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/off-hours-chats</loc><lastmod>2020-05-04T22:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/faq-botqnamaker-impementation</loc><lastmod>2020-05-04T19:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat-flow-routing</loc><lastmod>2020-05-04T17:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dialogflow-chatbot-purecloud-integration</loc><lastmod>2020-05-04T15:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/layout-distored-when-creating-new-scenario-in-new-fc-ui-in-internet-exploer</loc><lastmod>2020-05-04T15:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-forecast-ui-date-issue-creating-new-scenario-in-ie</loc><lastmod>2020-05-04T15:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/number-management-timeoutlockup</loc><lastmod>2020-05-04T14:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transfer-priorized</loc><lastmod>2020-05-04T14:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/streaming-hold-music</loc><lastmod>2020-05-04T11:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/moving-a-waiting-interaction</loc><lastmod>2020-05-03T09:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interactions-recording</loc><lastmod>2020-05-01T21:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/grant-agents-access-to-there-own-recordings</loc><lastmod>2020-05-01T14:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wem-roadmap-and-new-features</loc><lastmod>2020-05-01T12:05:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=5c44bd26-9d47-41ad-81e7-16be171da095&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-05-01T01:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/when-does-a-voicemail-left-for-a-queue-actually-enter-the-queue</loc><lastmod>2020-04-30T21:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-audio</loc><lastmod>2020-04-30T15:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-scripting-1</loc><lastmod>2020-04-30T13:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ai-forecasting</loc><lastmod>2020-04-30T13:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-flow-usage-recorded-and-reportable</loc><lastmod>2020-04-30T12:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/overlapping-schedules</loc><lastmod>2020-04-30T12:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/intra-day-monitoring</loc><lastmod>2020-04-30T07:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/evaluate-schedules-and-evaluate-schedule-groups-needed-together</loc><lastmod>2020-04-30T00:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-reporting</loc><lastmod>2020-04-29T21:16:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=19ad9cc9-1483-4e5c-88df-079e59a81ebb&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-04-29T14:34:55Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-wfm-features-qa-show-questions</loc><lastmod>2020-04-29T12:42:11Z</lastmod></url><url><loc>https://community.genesys.com/discussion/issue-with-cobrowse</loc><lastmod>2020-04-28T20:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/screen-recording-two-monitors</loc><lastmod>2020-04-28T17:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-call-and-work-phone</loc><lastmod>2020-04-28T13:30:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=c399bfab-b721-4d31-9cf9-93cbe2a3380e&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-04-28T08:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disabling-outbound-calls-for-agents</loc><lastmod>2020-04-28T06:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transfer-calls-assign-a-priority</loc><lastmod>2020-04-27T23:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inbound-calls-priorities</loc><lastmod>2020-04-27T21:23:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=f14a8673-bbc9-4ccf-a463-16cb71d35fe6&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-04-27T21:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-there-key-word-filtering-in-the-subject-or-body-of-emails-for-email-routing</loc><lastmod>2020-04-27T15:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/screen-popping-non-browser-based-app</loc><lastmod>2020-04-27T14:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-wfm-features-qa-show-questions-1</loc><lastmod>2020-04-27T14:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/enable-disable-menu-options-in-call-flow</loc><lastmod>2020-04-25T06:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/notifications-for-agents-in-genesys-cloud</loc><lastmod>2020-04-24T20:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/busy-tones-on-consult-transfer</loc><lastmod>2020-04-24T08:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/two-teams-one-queue-how-to-evaluate-performances-separately</loc><lastmod>2020-04-24T07:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-substitution-customer-name-is-backwards</loc><lastmod>2020-04-23T21:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/keeping-your-head-make-sure-your-employees-are-safe-engaged-and-compliant-during-covid-19</loc><lastmod>2020-04-23T20:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/auto-dialer-campaign-caller-id</loc><lastmod>2020-04-23T18:15:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=ba65ae0e-b082-49d7-9e77-a79a0797e2c9&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-04-23T06:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/set-uui-data</loc><lastmod>2020-04-23T05:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callback-custom-script</loc><lastmod>2020-04-22T18:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reset-password-role</loc><lastmod>2020-04-22T15:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ability-to-move-queue-order-n-dashboards</loc><lastmod>2020-04-22T14:25:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=395fe394-89fe-4f8a-85e4-81c6d2a1f3f4&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-04-22T13:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/vdi</loc><lastmod>2020-04-22T12:39:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=6b14d6df-0057-4190-8d3e-107d1dd2950a&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-04-22T06:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-to-mass-update-alerting-timeout-on-queues</loc><lastmod>2020-04-21T15:13:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=0a552912-5893-467d-94d9-f97661a868d9&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-04-21T12:29:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=0fea42d4-b8dd-41b9-8267-4fc095c01ca4&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-04-21T12:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/primary-status-creation</loc><lastmod>2020-04-21T03:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-ztp-enabled-on-polycom-vvx-via-web-interface</loc><lastmod>2020-04-21T03:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-external-participant-name</loc><lastmod>2020-04-21T00:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/changing-an-org-name-after-its-creation</loc><lastmod>2020-04-20T21:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/script-page-load-action-in-salesforce</loc><lastmod>2020-04-20T18:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-conversation-detail-jobs-with-partial-results</loc><lastmod>2020-04-20T14:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/limit-role-assignment</loc><lastmod>2020-04-20T12:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/edge-v3-ilo-port-usage</loc><lastmod>2020-04-20T11:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/question-about-billing-usage-page</loc><lastmod>2020-04-20T05:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-api</loc><lastmod>2020-04-20T04:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/expand-scripts-frame</loc><lastmod>2020-04-20T00:31:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=b698466a-013d-4c3e-b304-2238e6213d31&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-04-19T17:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/performanceagents-tab-missing-data</loc><lastmod>2020-04-17T20:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/evening-timer-error</loc><lastmod>2020-04-17T16:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dial-by-name</loc><lastmod>2020-04-17T13:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-portal-tickects-routed-thru-genesys-cloud</loc><lastmod>2020-04-17T12:55:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=18ef031f-2b47-49ac-acf5-a3bcdab46a5b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-04-17T08:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-april-8th-2020</loc><lastmod>2020-04-16T14:59:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=66af4c89-b4db-47be-ac2b-9ee6f817166c&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-04-16T03:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-campaign-getting-the-error-inin-outbound-externally-throttled-1</loc><lastmod>2020-04-16T02:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-survey-1</loc><lastmod>2020-04-15T22:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-get-a-list-of-queues</loc><lastmod>2020-04-15T19:17:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=79f680c9-6fdc-4a8d-9efd-bf61e8fbdd26&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2020-04-15T16:57:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=08161e91-c52b-46e3-95fe-51a91722d37d&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2020-04-15T16:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/amazon-polly</loc><lastmod>2020-04-15T14:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-display</loc><lastmod>2020-04-15T14:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/promote-the-power-of-your-quality-management-program</loc><lastmod>2020-04-15T13:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sms-campaigns-1</loc><lastmod>2020-04-15T13:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/its-guest-chat-api-available-from-purecloud-1</loc><lastmod>2020-04-15T12:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cobrowse-request</loc><lastmod>2020-04-14T18:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/keep-co-browsing-session-active</loc><lastmod>2020-04-14T17:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/stats-for-more-than-1-queue</loc><lastmod>2020-04-14T15:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cant-find-scripts</loc><lastmod>2020-04-14T15:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/when-using-your-cell-phone-as-your-purecloud-phone-do-you-get-a-lot-of-disconnects</loc><lastmod>2020-04-14T15:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-cannot-receive-queue-call</loc><lastmod>2020-04-14T07:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-get-the-whatsapp-message-senders-name-in-architect-to-be-displayed-in-the-corresponding-script-on-the-agents-desktop</loc><lastmod>2020-04-13T23:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bulk-password-reset-2</loc><lastmod>2020-04-13T17:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/average-acw-time-is-more-than-2-hours-within-performance-agent</loc><lastmod>2020-04-12T17:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/show-only-logged-in-agents-on-agent-performance-views</loc><lastmod>2020-04-10T09:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/edges-in-unusual-countries</loc><lastmod>2020-04-10T08:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dtmf-masking</loc><lastmod>2020-04-09T15:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/the-persistent-connection-with-webrtc-is-mandatory</loc><lastmod>2020-04-09T14:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-services</loc><lastmod>2020-04-09T14:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/activity-codes-and-statuses</loc><lastmod>2020-04-09T14:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/e-mail-bulk-deletion-tool</loc><lastmod>2020-04-08T23:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ai-powered-predictive-routing-join-our-beta-program</loc><lastmod>2020-04-08T15:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/secure-call-flows-encrypted-payload-for-web-service-data-action</loc><lastmod>2020-04-08T13:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/shift-trading-times-rather-than-days</loc><lastmod>2020-04-08T07:34:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=8a7d0304-fdfc-4e61-804f-8294ad331f43&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-04-07T20:38:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=c84acd28-0cde-41cd-873c-dcba7bd2dd05&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-04-07T16:38:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=e4a82ac2-8d32-481e-a9e7-441fb6fe6611&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-04-07T14:25:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=cce0c68e-7824-47c4-b603-e92d4b24bc96&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-04-07T14:06:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=cd9d49a9-56a3-4c98-8673-f43fc533b46a&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-04-05T05:03:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=e7ccceb0-aa55-4d2e-84fd-29b194bad12a&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-04-04T11:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/internal-agent-to-agent-call-using-user-name-not-working</loc><lastmod>2020-04-03T19:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/listening-to-live-calls-shadowing</loc><lastmod>2020-04-03T16:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trunk-recording-consent-required-outbound-calls-issue</loc><lastmod>2020-04-03T13:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/taguedsave-and-play-queue-voicemail-on-acd-callflow</loc><lastmod>2020-04-03T12:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/when-does-the-policy-to-delete-calls-actually-delete-the-calls</loc><lastmod>2020-04-03T07:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/canned-responses-not-working</loc><lastmod>2020-04-03T04:21:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=8813aa02-ab4c-4836-a56d-7e3f8eef8483&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2020-04-02T18:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disabling-chat</loc><lastmod>2020-04-02T15:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/marking-system-based-dispositions-as-uncallable</loc><lastmod>2020-04-02T14:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/get-maximum-number-of-calls-that-were-waiting-simultaneously</loc><lastmod>2020-04-02T14:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agentscript-change-color-value-in-the-desktop-application</loc><lastmod>2020-04-02T14:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/longest-waiting-not-displaying-on-dashbaord</loc><lastmod>2020-04-02T09:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/set-up-outbound-calling</loc><lastmod>2020-04-01T20:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/audio-quality-on-cell-phones</loc><lastmod>2020-04-01T19:38:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=9246b37e-10a9-48eb-9067-fbb31e2a491c&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-04-01T17:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-community-qa-show-episode-5-wfh-special</loc><lastmod>2020-04-01T16:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/external-trunk-configuration</loc><lastmod>2020-04-01T16:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scheduling-permissions-preventing-outbound-after-working-hours</loc><lastmod>2020-04-01T14:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-chat-speech-to-text-integration</loc><lastmod>2020-04-01T12:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dashboard-using-tv</loc><lastmod>2020-04-01T06:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disable-skip-preview-on-progressive-campaign</loc><lastmod>2020-03-31T19:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/custom-conversation-header</loc><lastmod>2020-03-31T18:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-question-and-queues</loc><lastmod>2020-03-31T17:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scheduling-generation-accuracy</loc><lastmod>2020-03-31T13:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-chat-option-to-choose-queue</loc><lastmod>2020-03-31T11:53:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=32d75b52-3763-49d4-927c-ac7bd72c417d&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2020-03-30T18:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/secure-call-flow</loc><lastmod>2020-03-30T13:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/e-mail-notification</loc><lastmod>2020-03-28T14:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-org-migration</loc><lastmod>2020-03-27T15:10:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=78b96a07-3f41-4d51-8e19-818a1d953b79&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-27T08:49:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=54a69bac-ca14-4856-ad52-a8c0cf9897e8&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-27T08:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-availability</loc><lastmod>2020-03-27T07:58:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=7ac784c7-ee93-447d-b037-819b37cf40f9&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-27T06:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/monitor-live-calls-question</loc><lastmod>2020-03-26T16:15:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=a5e03b2d-e5f7-4dba-ad57-b5b084b56c04&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-26T06:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/secondary-activity</loc><lastmod>2020-03-25T13:27:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=7a5387e2-a848-4af6-b7e7-597533779348&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-25T08:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/datetime-difference-purecloud-data-action</loc><lastmod>2020-03-24T20:53:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=e07a1f4b-8f3d-45b1-a4c8-1633f241e0e0&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-24T16:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agents-in-queue-and-campaign-at-same-time</loc><lastmod>2020-03-24T13:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wah-bandwidth</loc><lastmod>2020-03-23T22:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/remote-station-personal-voicemail</loc><lastmod>2020-03-23T21:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/queues-voice-mail-messages-behavior</loc><lastmod>2020-03-23T16:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/customizing-callremotename</loc><lastmod>2020-03-23T15:25:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=0ecfa42c-e5d8-478f-98fe-f06d3c12cc15&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-23T14:54:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=9b3547cb-4cf0-457c-82e2-0af2b4d84a7e&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-23T13:55:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=41dfbb8f-4bcb-42db-9ccd-60a5dc94838f&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-23T13:51:41Z</lastmod></url><url><loc>https://community.genesys.com/discussion/remote-work-enablement</loc><lastmod>2020-03-23T13:44:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=0b9369a4-53cb-4f6e-ac29-28d9bf25306d&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-23T08:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/send-recording-through-email-for-specific-wrap-up-code</loc><lastmod>2020-03-23T07:51:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=74e67d2b-4e1a-45e1-aad3-c49ae2d330bc&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-23T06:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-recording-including-customer-through-ivr</loc><lastmod>2020-03-23T04:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pure-cloud-data-action</loc><lastmod>2020-03-22T15:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/determine-call-status-in-arcihtect</loc><lastmod>2020-03-22T07:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webrtc-agent-ringing-timeout-configuration</loc><lastmod>2020-03-21T00:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webchat-architect-flow-and-screen-share</loc><lastmod>2020-03-20T16:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webrtc-for-remote-worker</loc><lastmod>2020-03-20T14:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/queue-reports-inbound-call-by-month-and-hour</loc><lastmod>2020-03-20T06:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-3182020</loc><lastmod>2020-03-20T01:47:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=cfc5afec-ef67-48e7-a2d6-ada48ced7f96&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-19T14:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ideas-lab-key-take-aways</loc><lastmod>2020-03-19T14:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-download-the-certification-gca</loc><lastmod>2020-03-19T13:16:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=926bbe11-944a-49b8-86aa-7163a9094013&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-19T11:46:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=7096913e-8e9e-4b94-952f-f5e66dc4ca3b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-19T09:01:54Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=233b3033-c97e-49ec-9f45-5b99ac5e1a02&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2020-03-18T19:27:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=35961990-06a6-43d4-a109-172c857ddde7&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-18T19:14:01Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-community-qa-show-episode-4-education-special</loc><lastmod>2020-03-18T18:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/adding-skills-priority-during-transfert-queue</loc><lastmod>2020-03-17T19:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calculate-the-indirectly-occupied-time</loc><lastmod>2020-03-17T16:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/incorrect-call-dispositions</loc><lastmod>2020-03-17T16:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sounds-division</loc><lastmod>2020-03-17T12:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/desktop-app-new-version</loc><lastmod>2020-03-17T11:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/open-purecloud-desktop-app-on-alerting-call</loc><lastmod>2020-03-17T11:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/use-call-analysis-on-transfer-to-number-in-architect</loc><lastmod>2020-03-17T11:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/manipulate-network-rule</loc><lastmod>2020-03-17T09:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/views-and-dashboards</loc><lastmod>2020-03-17T07:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/screen-pop-browser</loc><lastmod>2020-03-16T21:09:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=13cadafb-c31f-4963-8bcc-a2775efbc960&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-16T17:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/mobile-app-for-agent</loc><lastmod>2020-03-16T13:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-routing-to-softphone</loc><lastmod>2020-03-13T19:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pull-or-push-email</loc><lastmod>2020-03-13T15:55:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=4fd63664-df9a-4db6-86df-de71572a7356&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-13T04:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/permissions-viewing-interactions-recordings</loc><lastmod>2020-03-13T02:16:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=754c99f4-4e6a-4d8f-a575-1d56e25e4d7d&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-12T16:34:36Z</lastmod></url><url><loc>https://community.genesys.com/discussion/make-sure-to-vote-on-the-community-poll</loc><lastmod>2020-03-12T16:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-uui-data-supported-with-byoc-cloud</loc><lastmod>2020-03-12T13:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-back-reporting-help</loc><lastmod>2020-03-12T09:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bulk-export-of-inbound-and-outbound-calls</loc><lastmod>2020-03-12T06:30:21Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=9a6b35a4-eaf1-4b74-84de-3f482f9367a7&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-11T21:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/retention-policy-does-not-work-help</loc><lastmod>2020-03-11T13:58:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=7d9d3df6-b51f-4650-97f4-150327e09bc4&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-11T10:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/get-schedule-group-name-route</loc><lastmod>2020-03-10T19:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/canned-responses-substitutions</loc><lastmod>2020-03-10T18:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/visibility-of-the-newly-created-roles-for-new-oauth-clients</loc><lastmod>2020-03-10T17:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-activity-code-report</loc><lastmod>2020-03-10T16:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-from-2019</loc><lastmod>2020-03-10T16:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/setting-the-environment-in-api</loc><lastmod>2020-03-10T15:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-assist-disabled-and-room-name-change</loc><lastmod>2020-03-10T14:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/no-dialpad-button-on-ios-collaborate-app</loc><lastmod>2020-03-10T13:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pound-is-not-working</loc><lastmod>2020-03-09T22:42:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=c3f8860f-5963-42e4-ade6-7dd8b03da3c0&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-09T22:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agentless-sms-missing-messengertype</loc><lastmod>2020-03-09T21:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sending-calls-to-external-ip</loc><lastmod>2020-03-09T16:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/people-calling-back-from-outbound-campaign</loc><lastmod>2020-03-09T15:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voice-transcription-usability-program-1</loc><lastmod>2020-03-09T12:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-no-answer-reporting</loc><lastmod>2020-03-07T19:57:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=76f707fc-dfb4-452e-bf5b-8e815bfee265&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-06T18:12:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=91b3bfc8-de02-4e1d-a8c9-1b9b9a3f45b9&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-06T17:46:21Z</lastmod></url><url><loc>https://community.genesys.com/discussion/answer-button-malfunction</loc><lastmod>2020-03-06T15:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/customer-voice-input</loc><lastmod>2020-03-06T14:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-wallboard-user-role</loc><lastmod>2020-03-06T13:32:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=f8693588-1ce1-425e-b9b0-cad5d03be50d&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-06T10:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/altocloud-user-interface</loc><lastmod>2020-03-06T09:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dashboards-and-wallboards</loc><lastmod>2020-03-05T15:27:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=e9df9663-4a06-42fd-a215-291623e5cf9c&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-05T15:03:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=8279e102-2024-4b65-814b-3b4713591fb3&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-05T14:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-desktop-not-working-with-sso-need-to-whilelist</loc><lastmod>2020-03-05T13:16:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=10a6601a-cfc7-4d75-9faa-aca3dff15ef1&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-05T02:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/poll-preferred-mobile-development-framework</loc><lastmod>2020-03-04T21:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/voice-transcription-usability-program</loc><lastmod>2020-03-04T17:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-03042020</loc><lastmod>2020-03-04T14:35:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=e8a95fce-a0e0-4beb-9379-bb6762d5ecbc&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-04T08:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/routing-score</loc><lastmod>2020-03-04T04:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-avoidance-on-queue-but-logged-out-of-queues</loc><lastmod>2020-03-04T04:16:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=c4924b08-f9e1-4e76-9dfe-2def6bc4f26f&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-03T14:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/short-abandons-included-in-sla-but-should-not-be</loc><lastmod>2020-03-03T14:27:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=adb35efb-d280-474c-911a-f3cf82b45604&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-03T08:32:47Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=fb481e49-a32f-43e8-8a84-fb4f93b4c452&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-03T03:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/search-for-a-call-recording-based-on-a-custom-attribute</loc><lastmod>2020-03-02T16:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-decision-included-in-range</loc><lastmod>2020-03-02T14:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bug-genesys-cloud-script-view</loc><lastmod>2020-03-02T14:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/release-notes-genesys-cloud-edges-release-notes</loc><lastmod>2020-03-02T13:55:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=f0a4220e-d892-4d51-932b-4a6395751d1a&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-03-02T08:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/any-purecloud-customer-integrated-with-lex</loc><lastmod>2020-02-28T21:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-community-qa-show-episode-3</loc><lastmod>2020-02-28T15:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/queue-flow-getaddremove-skill</loc><lastmod>2020-02-28T15:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calls-offered-also-out-of-openinghours</loc><lastmod>2020-02-28T14:36:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=f7be6b24-164f-4cf4-ab4c-6deaa23ca2e3&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-28T10:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/get-facebook-id</loc><lastmod>2020-02-27T20:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/holiday-management</loc><lastmod>2020-02-27T19:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pii-data-encryption</loc><lastmod>2020-02-27T18:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disclaimer-message-over-chat-window-for-co-browse</loc><lastmod>2020-02-27T18:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/transferred-calls-reporting</loc><lastmod>2020-02-27T14:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/about-activation-of-virtual-edge</loc><lastmod>2020-02-27T08:48:55Z</lastmod></url><url><loc>https://community.genesys.com/discussion/about-ivr-function-when-edge-can-not-connect-to-the-cloud</loc><lastmod>2020-02-27T07:52:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=6b67f185-4322-4b43-bc76-f4e55e4a462f&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-27T03:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/architect-loop-function-assistance</loc><lastmod>2020-02-27T01:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sending-canned-sms-in-architect</loc><lastmod>2020-02-26T19:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/historical-data-skewed-by-agents-forgetting-to-logout</loc><lastmod>2020-02-26T19:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/access-to-recent-roadmap-webinar</loc><lastmod>2020-02-26T18:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/download-all-audios-apiv2recordingbatchrequests</loc><lastmod>2020-02-26T18:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/the-next-step-for-employee-experience-moving-from-workforce-optimization-to-workforce-engagement-management</loc><lastmod>2020-02-26T18:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/post-call-coaching</loc><lastmod>2020-02-26T18:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reports-run-in-divisions</loc><lastmod>2020-02-26T15:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/options-for-wallboards</loc><lastmod>2020-02-26T13:35:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=da334788-fb55-4831-b257-4ee7a23f63e0&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-26T11:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-wallboard-user</loc><lastmod>2020-02-26T10:24:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=91989174-6e24-4ed2-85b7-8f44659ea998&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-26T07:28:06Z</lastmod></url><url><loc>https://community.genesys.com/discussion/fixed-break-and-lunch-schedule</loc><lastmod>2020-02-25T20:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-community-qa-show-episode-2</loc><lastmod>2020-02-25T16:26:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=10c70430-c570-41cb-950f-ec37677811a6&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-25T08:11:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=90ee9884-f668-4d6d-9c72-c9f19ae73bcd&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-25T08:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-purecloud-chat-widget</loc><lastmod>2020-02-24T18:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/average-pos-staffed</loc><lastmod>2020-02-24T16:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat-widget-not-laucnhing-chat</loc><lastmod>2020-02-24T14:22:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=d0f2a2ad-dd1c-4b2c-b821-2618a567328d&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-23T22:19:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=e058df06-b56c-4c4b-91bb-5bdacc7835fc&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-23T22:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/prioritize-screen-pop-script-in-agent-interaction-view-when-answering-a-call-1</loc><lastmod>2020-02-22T14:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/configuring-polycom-vvx-phones-for-at-home-agents-with-local-edges</loc><lastmod>2020-02-21T18:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calling-party-number-not-working</loc><lastmod>2020-02-20T21:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-scheduling</loc><lastmod>2020-02-20T21:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disconnect-interaction</loc><lastmod>2020-02-20T19:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/polycom-fimware</loc><lastmod>2020-02-20T19:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-release-notes-2192020</loc><lastmod>2020-02-20T15:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/answering-the-voice-interactions</loc><lastmod>2020-02-20T14:36:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MID=745&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-20T14:04:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=b8413094-6ecf-4a4d-9a8c-7432782b0334&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-20T09:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/about-calls-when-edge-loses-connection-to-the-cloud</loc><lastmod>2020-02-20T07:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-contents-to-sent-newrelic</loc><lastmod>2020-02-20T03:30:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=ec140cf8-fe67-4ef9-9e6e-e1409d134962&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-19T18:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/rotating-workplans</loc><lastmod>2020-02-19T16:08:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=8c1ab00b-06a2-4844-bb5b-99b4eee1a8f9&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-19T13:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/no-one-could-answer-the-call</loc><lastmod>2020-02-18T21:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/difference-betwwen-interaction-and-conversation</loc><lastmod>2020-02-18T16:09:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=13243da5-1849-4604-8b65-40de768f41c7&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-17T15:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/provision-policom-ip335-phone-for-purecloud-voice</loc><lastmod>2020-02-17T14:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interactions-view-enhancements</loc><lastmod>2020-02-17T05:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/fix-customer-onboarding-processes</loc><lastmod>2020-02-17T05:43:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=28d46246-36c7-46e6-b304-33583a9b9045&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-17T03:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/turn-unhappy-customers-to-opportunity</loc><lastmod>2020-02-17T03:12:52Z</lastmod></url><url><loc>https://community.genesys.com/discussion/user-search-based-on-id</loc><lastmod>2020-02-16T14:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scripting-1</loc><lastmod>2020-02-16T12:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/recall-first-numbercall-second-phone-number-on-push-preview</loc><lastmod>2020-02-15T08:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/evaluation-form-editor-cannot-save</loc><lastmod>2020-02-14T22:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dialing-an-alternate-number</loc><lastmod>2020-02-13T21:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/postusersroles-returning</loc><lastmod>2020-02-13T15:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/upon-receiving-a-phone-call-change-the-salesforce-page-to-show-the-contact-page-of-the-caller</loc><lastmod>2020-02-13T08:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/play-mini-miranda-with-a-prompt</loc><lastmod>2020-02-12T20:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/creating-a-user-that-has-been-previously-deleted</loc><lastmod>2020-02-12T17:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-4</loc><lastmod>2020-02-12T15:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-qa</loc><lastmod>2020-02-12T15:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/picture-on-the-email-we-sent</loc><lastmod>2020-02-12T15:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-replies-going-in-to-different-queues</loc><lastmod>2020-02-12T14:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-2122020</loc><lastmod>2020-02-12T14:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/automation-of-overtime</loc><lastmod>2020-02-12T13:23:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=c9fdc8a3-3638-4d7d-b0f1-43bea161e8e1&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-12T08:47:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=34a64130-7ef9-4ec2-93ce-61321b6f4b74&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-12T04:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/csp-issue-of-the-purecloud-for-salesforce</loc><lastmod>2020-02-12T01:14:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=cea01124-e583-48a0-a623-78c24d54eb6a&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2020-02-11T21:31:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=97615c3e-c51b-4d3b-8396-8c54ae371c69&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-11T19:22:48Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-calls</loc><lastmod>2020-02-11T17:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/migrate-proactive-contact-sms-email-to-purecloud</loc><lastmod>2020-02-11T13:53:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=f602d68d-0621-4235-ba90-5234b1ca0ce8&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-11T12:28:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=8a9dd77d-17f0-4a89-8f89-f42d3be3bd77&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-10T16:53:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=6db513dd-2eae-4d36-8244-1c03caad429e&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-08T10:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-can-modify-the-duration-of-the-sound-alert-in-the-user</loc><lastmod>2020-02-07T22:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-shift-trades</loc><lastmod>2020-02-07T20:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-wallboard-capabilities</loc><lastmod>2020-02-07T16:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-calls-handle-report</loc><lastmod>2020-02-07T14:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/update-assigned-retention-policy-on-processed-calls</loc><lastmod>2020-02-07T10:25:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=1411874e-c9e2-4c97-b8ab-2dde974d25fe&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-07T08:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/support-for-standalone-phones</loc><lastmod>2020-02-06T22:37:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=563c9782-5ef6-4c3d-b9bf-89b8193ac1d6&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-06T21:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/hold-music</loc><lastmod>2020-02-06T13:44:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=82c922a1-d81a-427e-9ae1-be478cc678e9&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-06T07:51:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=77c05e17-4a07-460d-9a09-56b545839d5c&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-06T05:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/workforce-pure-cloud-schedule</loc><lastmod>2020-02-06T01:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webchat-architect-flow</loc><lastmod>2020-02-05T22:39:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=f17ff2e2-2539-4939-b6e4-3cefcd4aae8b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-05T21:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/trying-to-delay-schedule-callback-programmatically</loc><lastmod>2020-02-05T19:17:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=074f4be4-cfb7-4bc6-98bc-176eb3e42938&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-02-05T18:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-purcase-sms</loc><lastmod>2020-02-05T14:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat-co-browse-v2</loc><lastmod>2020-02-05T13:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/time-off-limit-options</loc><lastmod>2020-02-05T12:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/required-staffing-for-deferred-activities</loc><lastmod>2020-02-05T12:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-access-optimizer</loc><lastmod>2020-02-05T11:17:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/intraday-reforecasting-based-on-new-service-group-goals</loc><lastmod>2020-02-04T17:20:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=91b8ae91-e6ba-405a-bc17-6b55c69bd186&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-04T15:15:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=636052cb-5f74-4f47-b624-9c879f2687df&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-04T14:30:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=eda01e68-fe9d-4ecb-a23a-faeaca5d20e5&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2020-02-04T12:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/unable-to-resend-an-invite</loc><lastmod>2020-02-04T01:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-directory-division-aware</loc><lastmod>2020-02-03T17:36:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=69e34cbd-aae2-4819-b85e-deebd6b851b3&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-03T06:55:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=32e16681-61b8-40c4-9954-31949d556ebb&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-03T05:57:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=76ddb178-3d22-4130-9e3f-015e6e4fed5c&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-02T22:03:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=2fddc743-670f-4d08-be94-ae3d37315c38&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-02-02T20:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/customer-jouney</loc><lastmod>2020-02-02T10:46:12Z</lastmod></url><url><loc>https://community.genesys.com/discussion/log-in-screen</loc><lastmod>2020-01-31T17:59:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/campaign-management-not-showing-accurate-counts-for-lists</loc><lastmod>2020-01-31T17:48:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chatbots-with-microsoft-azure</loc><lastmod>2020-01-31T17:35:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=5c11f35a-9c6e-4ee9-91d3-85b6283795f1&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-31T15:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/back-to-basics-deciphering-the-wem-code</loc><lastmod>2020-01-31T14:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-community-qa-show-episode-1</loc><lastmod>2020-01-31T10:33:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=41c5041c-80ba-4a69-8ab0-0f2b62300e82&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-31T04:28:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=d8da7d33-9b1d-4f1d-a177-63e085180420&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-30T23:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/remote-agent-help</loc><lastmod>2020-01-30T19:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/schedule-exceptions</loc><lastmod>2020-01-30T18:38:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=d8e6209c-0080-4763-8e30-8327f66762a2&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-30T15:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/flow-outcomes-counters-available-in-purecloud-100-is-a-too-short-limit-in-some-cases</loc><lastmod>2020-01-30T15:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/genesys-cloud-weekly-release-notes-1302020</loc><lastmod>2020-01-30T14:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bridge-server</loc><lastmod>2020-01-30T14:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/questions-callback-interaction-scheduled-callbacks</loc><lastmod>2020-01-30T14:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-pasting-from-one-note</loc><lastmod>2020-01-30T14:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/creating-scheduled-callback-for-different-queue</loc><lastmod>2020-01-30T14:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/password-expiration-behavior-1</loc><lastmod>2020-01-30T14:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/introducing-genesys-cloud</loc><lastmod>2020-01-29T21:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/extract-some-results-collected-within-the-flow-ivr</loc><lastmod>2020-01-29T21:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/tell-us-what-you-think</loc><lastmod>2020-01-29T18:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/auto-reply-for-sms</loc><lastmod>2020-01-29T17:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bulk-set-persistent-connections</loc><lastmod>2020-01-29T16:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-weekly-release-notes-1152020</loc><lastmod>2020-01-29T14:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/share-the-licence</loc><lastmod>2020-01-29T14:39:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=c37ccb2f-4e45-4e40-b059-0c087c7c43e6&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-29T13:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wrap-up-codes-1</loc><lastmod>2020-01-29T13:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/delete-assigned-evaluation</loc><lastmod>2020-01-29T09:30:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=4fc0e2e5-f2ea-40b9-9138-00de19ddc28b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-29T07:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/in-queue-waiting-time</loc><lastmod>2020-01-28T20:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/audit-trail-time</loc><lastmod>2020-01-28T17:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dvida-com-relao-a-requisio</loc><lastmod>2020-01-28T15:05:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=7cc1c74c-d891-4572-872b-d2bebc6618b8&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-28T14:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-filters-exact-match</loc><lastmod>2020-01-28T14:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disable-decline-button-from-purecloud-user-interface</loc><lastmod>2020-01-28T07:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/in-queue-flow-that-makes-a-decision-if-no-users-are-logged-into-a-queue</loc><lastmod>2020-01-27T21:09:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=0662db90-3e0b-40a3-b5c2-bfc61dd26ac1&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-27T17:00:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=8ce5de1c-4ac4-4639-9237-1c1d77c1bfdf&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-27T16:58:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=d1da79c9-655b-4b22-bf4d-d9db40218985&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-26T18:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-change-of-name</loc><lastmod>2020-01-24T15:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/change-bullseye-ring-number-for-multiple-queues</loc><lastmod>2020-01-24T15:21:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=c1441ea8-aadc-4d03-9eee-0d119645994e&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-24T14:32:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=d3047343-a5aa-4c1f-ba49-52ac897f5cf4&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2020-01-24T14:19:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=6e446872-b49a-43f2-94a7-bd39e845e62a&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2020-01-24T14:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/could-not-send-email-error-messages</loc><lastmod>2020-01-24T07:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dialplan</loc><lastmod>2020-01-23T22:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-agent-wallboard</loc><lastmod>2020-01-23T17:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-weekly-release-notes-1222020</loc><lastmod>2020-01-23T15:13:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=9a9db576-52fa-4dbb-be7e-28deaa58488f&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2020-01-23T15:06:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=049e7908-0ca1-47a7-bc2d-e38d585e17e1&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-23T14:51:16Z</lastmod></url><url><loc>https://community.genesys.com/discussion/edge-remote-survivability-call-distribution</loc><lastmod>2020-01-23T00:46:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=3b3866cf-bed6-423d-b392-a64ddbe4ddc7&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-22T23:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/preferred-agent-routing-locking-up-agents</loc><lastmod>2020-01-22T23:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reporting-on-inactive-agents</loc><lastmod>2020-01-22T23:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/in-queue-callback-action-not-working-correctly</loc><lastmod>2020-01-22T22:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/delay-in-voice-connection</loc><lastmod>2020-01-22T22:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-video-to-help-you-get-started-with-the-genesys-cloud-google-dialogflow-integration</loc><lastmod>2020-01-22T19:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-idea-for-number-plan-and-outbound-route-bases-on-number-plan</loc><lastmod>2020-01-22T17:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/web-chat-and-wordpress</loc><lastmod>2020-01-21T18:45:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=c9cea4d3-fa4e-42c2-8424-b83d6ad635a2&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-21T17:48:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=3d916e07-8d6e-4723-8adb-deabc0454659&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2020-01-21T15:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/custom-action-to-3rd-party-web-service</loc><lastmod>2020-01-21T15:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/starting-menu-questions</loc><lastmod>2020-01-21T04:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/send-data-to-data-table-or-third-party-database</loc><lastmod>2020-01-20T03:54:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=55c0e3b7-6475-4b1b-be72-5ded37d27e1e&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-19T23:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/schedule-callbacks-manually</loc><lastmod>2020-01-18T03:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/softphone-issue</loc><lastmod>2020-01-18T01:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/could-not-find-an-edge-for-this-station</loc><lastmod>2020-01-18T00:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/configuration-including-2-edges</loc><lastmod>2020-01-18T00:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/new-color-scheme-for-purecloud</loc><lastmod>2020-01-17T21:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/schedule-evaluation-in-architect-issues</loc><lastmod>2020-01-17T15:59:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=d7210557-64e5-4c9e-8216-c9cbf4554192&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-17T15:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sip-486-busy-handling</loc><lastmod>2020-01-17T15:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/script-mandatory-fields</loc><lastmod>2020-01-17T15:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/communicate-user-make-busy-on-group-or-individual-call</loc><lastmod>2020-01-17T14:23:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=618c5f71-b08a-416f-8a68-c8f03b573d8d&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-17T13:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/automacit-log-off-of-users</loc><lastmod>2020-01-17T12:46:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=37b8ffde-9679-47df-831f-c508f39ef9ab&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-16T14:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/zscaler-policy-disruption-for-purecloud</loc><lastmod>2020-01-16T14:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/issues-with-media-hearing-ivr-menus-passing-dtmf</loc><lastmod>2020-01-16T14:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/login-to-org-issues-1</loc><lastmod>2020-01-16T13:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-application-failing-to-open-for-multiple-users</loc><lastmod>2020-01-15T22:47:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-for-salesforce-sso-not-working-when-using-sf-lighting-redirects-to-a-blank-page</loc><lastmod>2020-01-15T21:27:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=91edd7e8-ca57-404d-be0b-e9194a8a4275&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-15T19:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/cannot-display-outboundcampaign-name-in-the-script-for-some-agents</loc><lastmod>2020-01-15T07:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scim-client-for-on-premise-ad</loc><lastmod>2020-01-15T05:31:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=a4284c30-e165-4794-a943-fdf50251d24b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-14T21:57:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=000348ba-ae1a-46d1-aea9-5746ef4327be&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-14T21:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/edge-shutdown-for-maintenance</loc><lastmod>2020-01-14T17:16:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-do-outbound-campaing-call-contact-with-two-phone-numbers</loc><lastmod>2020-01-14T15:09:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=4e06c70f-7a53-4f99-b0d2-9a051130b1d6&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-01-14T15:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/mrcp-integration</loc><lastmod>2020-01-14T14:53:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=1a44d8de-a8ae-4b88-9083-ab67669f30f0&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-14T14:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/emergency-routing-not-working</loc><lastmod>2020-01-14T13:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/site-contact</loc><lastmod>2020-01-13T18:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-data-action-timeout-1</loc><lastmod>2020-01-13T15:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/login-in-purecloud</loc><lastmod>2020-01-13T15:07:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-chatbot-whatsapp-integration-1</loc><lastmod>2020-01-13T14:52:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=8ebaa9a3-7dbb-4720-9e41-1271be89ab31&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-13T14:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/attachment-file-in-email-routing</loc><lastmod>2020-01-13T11:53:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/make-callers-anonymous</loc><lastmod>2020-01-13T03:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-there-a-way-to-configure-an-interval-for-the-campaign-calls-preview</loc><lastmod>2020-01-13T03:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/multi-tenancy</loc><lastmod>2020-01-13T03:29:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=fc44fb2e-eb84-40d7-8fcd-de48d1406497&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-13T02:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/prioritize-media-types</loc><lastmod>2020-01-10T04:18:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/user-session-timeout</loc><lastmod>2020-01-10T04:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-does-purecloud-compete-with-other-platforms</loc><lastmod>2020-01-09T23:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/zoom-and-microsoft-teams</loc><lastmod>2020-01-09T21:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/internet-bandwidth-consumption-for-desktop-and-web-apps</loc><lastmod>2020-01-09T19:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wait-time-for-multiple-queues</loc><lastmod>2020-01-09T16:19:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=5b06f2fc-2526-470a-a93f-c69652f1b8c1&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-09T16:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/recording-export</loc><lastmod>2020-01-09T14:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/salesforce-problem-retrieve-purecloud-campaign-options</loc><lastmod>2020-01-09T14:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/export-interactions</loc><lastmod>2020-01-09T13:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/schedules-2</loc><lastmod>2020-01-09T13:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-weekly-release-notes-182020</loc><lastmod>2020-01-08T14:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/integration-between-salesforce-and-purecloud-campaigns-are-not-working</loc><lastmod>2020-01-08T10:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-developments-in-the-pipeline</loc><lastmod>2020-01-08T09:38:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=6ad87ade-6fe6-4529-8afb-53c30363fab9&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-08T08:23:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-routed-email-appending-additional-email-addresses</loc><lastmod>2020-01-08T02:38:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outgoing-call-number</loc><lastmod>2020-01-07T20:35:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/what-crm-is-the-favorite-of-purecloud-users</loc><lastmod>2020-01-07T20:20:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/toaudiodate-without-day-of-week-voiced</loc><lastmod>2020-01-07T14:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/vm-greeting-name-prompt</loc><lastmod>2020-01-07T14:08:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&amp;MessageKey=c903b038-c51c-47e3-866f-ba9d7297889f&amp;CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4</loc><lastmod>2020-01-07T12:27:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=d3b98c2d-a00f-428b-b465-64f64b436bfd&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2020-01-07T08:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calls-not-auto-answered-make-eligible-for-interaction</loc><lastmod>2020-01-07T08:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scripts-tab-between-pages</loc><lastmod>2020-01-06T23:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-call-caller-id</loc><lastmod>2020-01-06T21:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/audit-reports</loc><lastmod>2020-01-06T20:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/queue-activity-view-change</loc><lastmod>2020-01-06T19:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/tracking-when-agent-decline-phone-calls</loc><lastmod>2020-01-06T18:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/in-queue-flow-performance-view</loc><lastmod>2020-01-06T18:03:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=109&amp;MessageKey=147e0a0a-7612-48f5-ac07-bc47549448f3&amp;CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb</loc><lastmod>2020-01-06T15:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/a-free-account-to-use-for-testing-features-etc</loc><lastmod>2020-01-06T15:01:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/can-previous-versions-of-flows-or-flows-be-deleted-really</loc><lastmod>2020-01-06T14:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/throttling-outbound-line-count-of-actively-running-agentless-campaign</loc><lastmod>2020-01-03T21:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/callbacks-in-wrong-queues</loc><lastmod>2020-01-03T20:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/regular-expression-to-match-with-sap-hybris</loc><lastmod>2020-01-03T19:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/phone-stats</loc><lastmod>2020-01-03T19:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pick-the-right-inbound-chat-flow</loc><lastmod>2020-01-03T19:21:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=c6b08743-bf1a-455c-93d8-f0862a4d5205&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2020-01-03T14:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/screenpop-action</loc><lastmod>2020-01-03T13:50:00Z</lastmod></url><url><loc>https://community.genesys.com/blogs/raghava-charyulu-pvds1/2020/01/03/re-screenpop-action</loc><lastmod>2020-01-03T10:38:35Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webrtc-vs-sipsoft-phone</loc><lastmod>2020-01-02T19:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/holiday-routings</loc><lastmod>2020-01-02T16:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-queues-a-massive-problem</loc><lastmod>2020-01-01T03:02:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/compliance-abandon-rate-with-progressive-dialing</loc><lastmod>2019-12-31T15:44:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-fte-calculation-help</loc><lastmod>2019-12-31T06:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-notifications</loc><lastmod>2019-12-30T13:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/adding-skill-proficiency-on-the-bulk-import</loc><lastmod>2019-12-26T18:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/data-callback-for-virtual-hold</loc><lastmod>2019-12-26T17:24:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/e-mail-transfer-to-another-queue-abnormal-behavior</loc><lastmod>2019-12-25T13:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/wfm-ot-shifts</loc><lastmod>2019-12-21T22:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/default-queue-for-making-calls-on-behalf-of-queue</loc><lastmod>2019-12-20T22:11:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/strange-behaviour-in-statistics-reports-and-wfm</loc><lastmod>2019-12-20T21:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/why-include-deprecations-in-new-feature-list</loc><lastmod>2019-12-20T20:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-can-i-cancel-or-abort-an-outgoing-fax</loc><lastmod>2019-12-20T20:00:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/workforce-supervisor-notification</loc><lastmod>2019-12-20T18:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/apply-lowest-priority-for-some-inbound-calls</loc><lastmod>2019-12-20T18:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/types-of-time-off</loc><lastmod>2019-12-20T18:40:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/delete-custom-fields-within-a-data-table</loc><lastmod>2019-12-20T18:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/integrate-chat-widget-on-google-task-manager</loc><lastmod>2019-12-20T18:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/is-there-any-ways-to-set-a-groupacd-fax</loc><lastmod>2019-12-20T18:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/anyway-to-get-rid-of-the-release-notes-in-admin</loc><lastmod>2019-12-20T13:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/quality-evaluation-forms-not-sure-what-i-am-doing-wrong</loc><lastmod>2019-12-20T10:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interactions-dropping</loc><lastmod>2019-12-19T22:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/alerting-agents-of-varying-phone-numbers-within-single-queue</loc><lastmod>2019-12-19T21:56:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/set-integration-credentials-via-api</loc><lastmod>2019-12-19T16:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-for-salesforce-force-associating-call-with-something</loc><lastmod>2019-12-19T16:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/evaluation-form-agent-review-disable-signature</loc><lastmod>2019-12-19T14:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scheduling-notifications</loc><lastmod>2019-12-19T11:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/in-queue-flow-data-update</loc><lastmod>2019-12-18T17:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/integrate-standard-chat-widget-in-google-tag-manager</loc><lastmod>2019-12-18T17:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-weekly-release-notes-121819</loc><lastmod>2019-12-18T14:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/would-you-please-vote-for-my-idea</loc><lastmod>2019-12-18T11:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/pureconnect-webrtc-always-shows-connecting</loc><lastmod>2019-12-18T09:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-change-freeze</loc><lastmod>2019-12-18T08:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/screen-recording-delay-in-pef</loc><lastmod>2019-12-18T06:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/post-call-survey</loc><lastmod>2019-12-17T21:42:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reporting-and-agentless-campaigns</loc><lastmod>2019-12-17T21:36:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/as-per-customers-request-need-more-than-two-subdomains-for-e-mail-channel</loc><lastmod>2019-12-17T20:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/community-qa-show-holiday-special</loc><lastmod>2019-12-17T19:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/create-a-file-date-today-filter</loc><lastmod>2019-12-17T08:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-calls-rules-can-we-execute-a-scriptcall-a-url-on-no-answer</loc><lastmod>2019-12-17T07:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-edge-port-spanning</loc><lastmod>2019-12-17T06:32:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/agent-transfer-of-acd-call-to-external-number</loc><lastmod>2019-12-16T18:46:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/rules-not-being-applied</loc><lastmod>2019-12-16T17:27:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=6694c869-adb9-456b-ab92-0a77b1fedd9c&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2019-12-16T08:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/automatic-script-display-on-agents-desktop-for-digital-channels-interactions</loc><lastmod>2019-12-13T15:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/login-to-org-issues</loc><lastmod>2019-12-13T14:10:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/force-url-to-be-opened-on-microsoft-edge-navigator-from-script</loc><lastmod>2019-12-13T10:12:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-can-i-access-group-voicemail-remotely-via-phone</loc><lastmod>2019-12-12T21:42:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=e48955cf-b96b-4c19-a352-fb8276eab8d3&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2019-12-12T20:54:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=4b3cdcaf-cb64-4337-bf8c-9f2d3e21c18d&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2019-12-12T17:33:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outage-of-the-platform-sorry-there-is-a-problem-with-the-organization-you-provided</loc><lastmod>2019-12-12T14:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/da70-usb-adaptors</loc><lastmod>2019-12-12T08:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/reports-reflection</loc><lastmod>2019-12-12T07:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/caller-stucked-in-queue</loc><lastmod>2019-12-12T04:28:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=18aa9939-09a6-4fd5-bef4-428151874888&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2019-12-11T22:06:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=63153cda-dfdb-447f-a220-c37e5e5d3212&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2019-12-11T20:30:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/preserve-skills-during-transfer-to-acd-action</loc><lastmod>2019-12-11T20:21:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=746709d4-851a-48b8-811f-a340e011fb1a&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2019-12-11T19:17:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=716b864d-1743-4888-b7ca-32d7a4fabf47&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2019-12-11T19:12:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=90980547-789c-4723-a969-b0ed249e363d&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2019-12-11T18:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/keyboard-shortcut-for-purecloud-agent-ui-1</loc><lastmod>2019-12-11T17:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/webrtc-configurationmedia-traffic</loc><lastmod>2019-12-11T16:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/screen-pop-when-agent-pick-up-the-call-not-when-call-ring</loc><lastmod>2019-12-11T16:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/activate-or-deactivate-the-emergency-group</loc><lastmod>2019-12-11T15:34:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/buld-manage-usersskills</loc><lastmod>2019-12-11T15:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/howto-prepare-purecloud-widgets-against-ddos</loc><lastmod>2019-12-11T14:57:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-weekly-release-notes-121119</loc><lastmod>2019-12-11T14:09:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/recording-storage</loc><lastmod>2019-12-11T07:50:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/sorry-for-filling-up-your-digest-with-replies</loc><lastmod>2019-12-11T06:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/aht-calculations-1</loc><lastmod>2019-12-11T05:49:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-script</loc><lastmod>2019-12-11T05:29:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/separate-audio-configuration-for-alerts-and-voicemails</loc><lastmod>2019-12-11T05:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/measuring-adherence</loc><lastmod>2019-12-11T05:13:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/purecloud-weekly-release-notes-12419</loc><lastmod>2019-12-10T23:55:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/click</loc><lastmod>2019-12-10T23:54:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/left-trim-0s-from-a-string-in-architect</loc><lastmod>2019-12-10T22:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/dial-4-digit-numbers-from-purecloud</loc><lastmod>2019-12-10T22:25:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/inline-images-attachments</loc><lastmod>2019-12-10T22:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/headset-for-training</loc><lastmod>2019-12-10T22:04:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=3556c422-1d6d-4515-b7e3-1c3001b379ca&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2019-12-10T21:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-intro-matthew-raimundo-release-manager-purecloud</loc><lastmod>2019-12-10T19:28:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/change-date-format-to-be-yyyy-mm-ddthhmmssssst-on-script</loc><lastmod>2019-12-10T17:43:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/real-time-sms-interaction-view-and-status</loc><lastmod>2019-12-10T17:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/interactions-waiting-in-queue-overflow</loc><lastmod>2019-12-10T17:29:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=cb37eb74-a0f5-4e4d-a4f5-3790923440a7&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2019-12-10T14:03:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-intro-peter-segre-program-manager-ideas-lead</loc><lastmod>2019-12-10T13:58:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/scripts-on-the-answer-button</loc><lastmod>2019-12-10T13:27:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/what-does-reports-to-means-in-the-report-of-purecloud</loc><lastmod>2019-12-10T09:16:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=78507b22-989d-4bdd-9954-8f93a0642a01&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2019-12-09T17:26:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/how-to-pass-value-of-variables-in-script-to-participant-data-in-call-flow-1</loc><lastmod>2019-12-09T16:54:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=668558f9-d67f-4a7f-b575-0352b2010c3b&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2019-12-09T16:21:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/call-routing-to-agent-before-caller-enters-data</loc><lastmod>2019-12-09T13:57:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=ed596869-0b38-4243-84b9-ddf3f12859b9&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2019-12-09T13:37:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/deleted-people-permission</loc><lastmod>2019-12-09T11:45:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/roles-disappearing-from-user-accounts</loc><lastmod>2019-12-07T00:31:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/email-stacking</loc><lastmod>2019-12-07T00:12:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=13&amp;MessageKey=5cbb9989-7e81-45d3-9ebf-5b2b3ff39bcb&amp;CommunityKey=04e76a4a-2a03-4059-ab66-82e058125372</loc><lastmod>2019-12-07T00:06:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/ama-intro-ginger-alford-program-manager-ideas-lead</loc><lastmod>2019-12-07T00:04:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/bulk-import-for-users</loc><lastmod>2019-12-06T21:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/debug-calls</loc><lastmod>2019-12-06T17:05:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/outbound-caller-id-for-communicate</loc><lastmod>2019-12-06T14:15:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/show-on-the-phone-if-not-logged-in-to-portal</loc><lastmod>2019-12-06T00:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/calls-not-routing-apac-region</loc><lastmod>2019-12-05T23:08:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/change-string-variable-to-integer-in-script-agent</loc><lastmod>2019-12-05T11:33:00Z</lastmod></url><url><loc>https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=115&amp;MessageKey=21efec02-be27-4d17-9547-083bb13bc20f&amp;CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9</loc><lastmod>2019-12-04T17:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/disable-blind-transfer-from-purecloud-interface-of-agents</loc><lastmod>2019-12-04T09:39:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/use-of-sms-communication-within-purecloud</loc><lastmod>2019-12-04T08:14:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/timezone-and-daylight-time-savings</loc><lastmod>2019-12-04T07:41:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/missing-permissions-after-organization-activation</loc><lastmod>2019-12-03T19:22:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/api-for-bulk-import-users-in-to-purecloud-directory</loc><lastmod>2019-12-03T19:19:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/get-phone-number-of-customer-on-whatsapp</loc><lastmod>2019-12-03T16:51:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/chat-concurrency-global-setting</loc><lastmod>2019-12-03T14:52:00Z</lastmod></url><url><loc>https://community.genesys.com/discussion/blind-transfer-disconnect-the-call</loc><lastmod>2019-12-03T14:18:00Z</lastmod></url></urlset>