Genesys Cloud - Main

In this video, @Hiroyuki Sato discusses a new feature "Add program filter to phrase testing in Topic Editor"

Administrators can now refine phrase testing by applying a program filter to historical interactions. This update allows administrators to align phrase tests with the same programs used in production topics. By selecting a program, administrators can limit testing to interactions that match the intended business context.

Release notes: https://help.genesys.cloud/release-notes/genesys-cloud/march-16-2026/

#TAMStudios #FeatureReview #SpeechandTextAnalytics