Genesys Cloud - Main

In this video @Kumar Sanjeevi talks about the new Agreement score visibility in the evaluation form editor

Quality managers can now view the agreement score for evaluation forms directly within the form editor. This enhancement shows how closely automated questions (AI Scoring, Evaluation Assistance) align with human evaluations for the last published version of the form and includes a link to a read-only view of that version. These improvements help quality managers make informed updates to evaluation forms without leaving the edit workflow.

Release Notes: https://help.genesys.cloud/release-notes/genesys-cloud/april-20-2026

#TAMStudios #QualityEvaluations #QualityManagement #FeatureReview

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