Genesys Cloud - Main

View Only

BOT Flows Jump to Task

02-28-2023 19:38

Rebecca Harper

In this video Joseph is showing us Jump to Task function in Bot Flows.

Bot authors can now use the Jump to Reusable Task action in Architect to route bot flows to previously configured tasks. This feature improves the process of building large flows and creating the ability to return to a main menu. For more information, see Add a Jump to Reusable Task action to a task and Jump to Reusable Task action.

Release Notes: https://help.mypurecloud.com/releasenote/february-8-2023/

#TAMStudios #AI #FeatureReview

Presenter: @Joseph Ian Romero

#ConversationalAI(Bots,AgentAssist,etc.)