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Hello, I'm learning Genesys Cloud and have been given Admin access to a lab.
I've created a user under 'People & Permissions', yet no users appear there.
The user accepted the invite and can sign in successfully and I have full admin permissions, so I don't know why I can see the users.
It prevents me from continuing my training as I am trying to complete the next step to edit user profile
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.