Genesys Cloud - Main

In this video, @Takashi Okiyama discusses a new feature "Copilot AI agent configuration in AI Studio"

Administrators can now use AI Studio to configure which AI agents are available through Genesys Cloud Copilot. Administrators can enable or disable AI agents, assign Cloud Copilot at the organization level, and review audit logs that record configuration changes. These capabilities help organizations tailor Copilot to different users while maintaining administrative control and auditability.

Release notes: https://help.genesys.cloud/release-notes/genesys-cloud/july-27-2026/

#TAMStudios #Copilot #AIStudios