Genesys Cloud - Main

In this video @Guru Prasadh Jeevan Rao discusses a new feature "Custom inbound data filtering rules for digital channels"

Administrators can create and apply custom data filters to the inbound digital interactions with regular expressions to identify and filter specific information, such as email addresses, government identification numbers, financial account numbers, and other text strings as defined by a regular expression. This feature mitigates the risk of PII or other sensitive data exposure. The custom data filters redact sensitive information automatically before the information is stored or processed. The redacted data appears as a series of 'X' characters. 

Release notes: https://help.mypurecloud.com/releasenote/september-2-2024/

#TAMStudios #FeatureReview #Digitalchannels  #PII