Genesys Cloud - Main

In this video, Stalin discusses the new feature - Filter by evaluation form name.

Administrators and supervisors can now filter for evaluation form name, instead of names, in the My Evaluations view and then inspect performance data about the selected evaluation forms. For more information, see Agents Evaluation Summary view and My Evaluations view. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital.

Release notes: https://help.mypurecloud.com/releasenote/april-19-2023/

Presenter: @Stalin Singh 

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