Genesys Cloud - Main

In this video @Brian Feeney talks about the new feature enhancement whereby we can now filter customer journey data using numbers.

Journey Management administrators can now use number filters to define customer journeys with more precision. This enhancement allows journey analysts to apply filters based on numeric data, such as time durations or specific numeric values, in addition to the previously available string-based filtering options.

This feature helps analysts gain deeper insights into customer behavior by enabling detailed analysis of scenarios such as how long it takes for customers to resolve issues or how certain numeric thresholds impact their movement through journeys. With this added flexibility, organizations can better identify trends and opportunities to improve customer experiences.

Release Notes: https://help.mypurecloud.com/releasenote/february-3-2025

#TAMStudios #JourneyManagement 

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