Certifications

Genesys Certified SIP Server 8 Consultant (GCP8-SIP) 

09-05-2018 07:45

Exam Overview

The Genesys Certified SIP Server 8 Consultant certification validates understanding of the Genesys SIP Server solution components related to architecture, deployment models, configuration and installation, basic usage, call flows of Genesys SIP Server, and Genesys Media Manager, and monitoring a Genesys SIP Server solution.

Exam Objectives

SIP Server Product Overview / General Architecture

  • Overview of IP Technology and SIP
  • Describe VoIP protocols (signaling protocols and media protocols)
  • Describe the main components of a VoIP network as they relate to SIP
  • Describe gateways, soft switches, application servers, and SIP endpoints and describe their role in a voice interaction flow
  • Describe the basics of the SIP protocol and SDP
  • Describe Overview of Genesys IP Products and the role of the Genesys SIP Server
  • Overview of Genesys SIP Solution Components

Designing A SIP Server Solution

  • Describe the key features and benefits of the Genesys SIP Server
  • Inbound/Outbound Calls
  • Associate an ACD Queue with a Routing Point
  • No Answer Supervision
  • Endpoint Service Monitoring
  • Call Treatments
  • Call Transfer and Conference
  • Regular and Emergency Call Recording
  • Call Supervision
  • Remote Supervision (including support for Multi-Site Supervision)
  • Music and Announcements
  • Personal Greeting (including Whisper)
  • Preview Interactions
  • Presence Subscription
  • Instant Messaging
  • Remote Server Registration
  • Class of Service (including Trunk capacity configuration)
  • Mapping SIP Headers and SDP Messages (including support for Blocking SIP headers, OPTIONS messages
  • Describe SIP Server Deployment modes
  • Describe SIP Deployment Considerations
  • Describe SIP Server Integrations

Deployment

  • OS Support
  • SIP Server Installation
  • Deploying A Network SIP Server
  • Network SIP Server Installation
  • SIP Server as a T-Server
  • SIP Server Configuration
  • How to deploy SIP Server
  • High Availability Configuration
  • Mapping SIP Headers
  • Configuring Call Transfers
  • Configuring Conference Calls
  • Configuring Dialing Services
  • Configuring Auto-Agent
  • Configuring Multi-Site Call Type Tracking

Deploying Media Server

  • Genesys Media Server Features
  • Genesys Media Server Deployment
  • Overview of Stream Manager

Using SIP 8

  • Using A SIP Softphone
  • Registering a Softphone in SIP
  • Agent Configuration
  • Associating an ACD Queue with a Routing Point
  • Performing Call Transfers
  • Describe what gcti DNs are used for
  • Describe how Emulated Agents are used
  • Describe how and when to configure Business Call Parameters
  • Describe how to configure After Work Calls
  • Describe when SIP classifies call categories
  • Class of Service

Monitoring SIP Server 8 Deployment

  • Call Supervision
  • Session monitoring
  • Call Supervision modes

PRACTICE QUESTIONS

The sample questions below are additional questions that have not been used in the actual exam but are representative of typical questions that an exam candidate may face.
Select one answer (or more if indicated) that best answers the question or completes the statement.
1. Gateways can be used to load balance between Network SIP Servers.
A. True False

2. SIP protocol is a media independent protocol.
A. True False

3. A Back to Back User Agent can generate a Request.
A. True False

4. 3PCC is a functionality of:
A. Registrar
B. Stateless Proxy
C. Stateful Proxy
D. None of the above

5. Which of the following are characteristics of the SIP protocol? (Choose 3)
A. SIP is a text-based protocol
B. SIP has no firewall or NAT restrictions
C. SIP messages contain both a header and a message body
D. SIP supports call transfer, call conference and call hold}

6. Personal Greeting requires Stream Manager or any Media Server.
A. True False

7. No Answer Supervision options can be applied to Voice Treatment Ports.
A. True False

8. In which of the following cases will SIP server auto logout an Agent on a call?
A. If the call is private call only
B. If the call is private call or takes longer than specified by the option 'auto-logout-timeout'
C. If the call takes longer than specified by the option 'auto-logout-timeout'
D. Only if the option 'auto-logout-ready' is set to 'true'
E. Never

9. In SIP Server standalone mode, SIP Server can be used, together with other Genesys components, for which of the following? (Choose 3)
A. Voice Mailbox
B. Voice routing
C. Reporting
D. Registrar for Endpoint

10. Which of the following factors have a direct impact on voice quality? (Choose 3)
A. Network latency
B. Packet loss
C. Packet Jitter
D. Type of endpoint}

11. What are the valid values specified in the Service-type option used by a Voice over IP Service DN? (Choose 6)
A. moh
B. mcu
C. treatment
D. cos
E. announcement
F. recorder
G. conference
H. msml}

12. Which one of the features below is NOT supported by Media Server?
A. playing prompts and music
B. voice mail
C. recording customer conversation
D. MCU}

13. 'oos-check' option needs to be configured for Active Out of Service detection but not for Passive Out of Service detection.
A. True False

14. For geo-location matching to work, both parties in the SIP call must be configured with the same geo-location label.
A. True False

15. Which of the following methods is used by SIP Server to detect DTMF tone?
A. In-band method by encoding DTMF tone as regular RTP packets
B. In-band method by encoding DTMF tone in specific RTP packets (RFC 2833)
C. Out-of-band method by encoding DTMF tone in SIP message (INFO)
D. All of the above

16. Which of the following participate in or support a push video feature? (Choose 4)
A. Customer
B. Agent
C. Media Server (treatment)
D. Media Server (MCU)
E. Media Server (VIDEO)

17. Which of the following components are recommended for a Genesys Media Server deployment? (Choose 3)
A. SIP Server
B. GVP Resource Manager
C. TServer
D. Genesys Media Control Platform

18. Which of these is generally NOT a function of the Media Server?
A. Call Progress Detection
B. DTMF Detection
C. Playing Announcements
D. Call Transfer

19. For each treatment type used by Media Server a separate Voice over IP Service DN has to be created specifying the type of treatment to be used. E.g. we must have 3 VoIP Service DN type treatment if we want to use in a strategy “Music”, “Announcement” and “Silent” treatment simultaneously.
A. True False

20. It is possible to perform a two-step transfer by SIP server without Media Server.
A. True False

21. It is possible to perform a 1PCC 4-participant conference by SIP Server without a Media Server using Genesys Endpoints.
A. True False

22. SIP Server supports replacing the CallerID with another number using which of the following methods?
A. The Extensions attribute with the CPNDigits key in the following messages: TMakeCall, TMakePredicitiveCall, TInitiateConference, TInitiateTransfer, and TRouteCall.
B. The cpn option at the Trunk DN level. In this case, the caller ID information will be replaced by the SIP URI setting in this option for all outgoing calls through this Trunk DN.
C. Both a and b
D. None of the above

23. In order for the agent to initiate emergency recording, the TSingleStepConference request must be called with a specific destination: gcti::record.
A. True False

24. Class of Service can be assigned to either Agent Login Objects or to DN Objects.
A. True False

25. The find-trunk-by-location option is used to determine which gateway or trunk to use for an outbound call.
A. True False

26. When a SIP end point fails to respond to an incoming invite message, an EventDNOutOfService message will be generated based on the timeout option value that has been set.
A. True False

Answers to Practice Questions
1. correct answer = “t”
2. correct answer = “t”
3. correct answer = “t”
4. correct answer = “e”
5. correct answer = “a,c,d”
6. correct answer = “t”
7. correct answer = “f”
8. correct answer = “e”
9. correct answer = “ b,c,d”
10. correct answer = “a,b,c”
11. correct answer = “a,b,c,d,f,h”
12. correct answer = “b”
13. correct answer = “t”
14. correct answer = “t”
15. correct answer = “d”
16. correct answer = “a,b,d,e”
17. correct answer = “a,b,d”
18. correct answer = “d”
19. correct answer = “f”
20. correct answer = “f”
21. correct answer = “t”
22. correct answer = “c”
23. correct answer = “t”
24. correct answer = “t”
25. correct answer = “t”
26. correct answer = “t”
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