Workforce Engagement Management

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Genesys Cloud WEM | Arrivals Board 

05-03-2022 16:45


Coming Soon in June 2024

FEATURE

DISCIPLINE

ETA

STATUS

Improvements to Learning Module Taking Experience PM

Jun-24

Coming Soon

Host SCORM 1.2 E-Learning Standard in Learning PM

Jun-24

Coming Soon

Add Acoustic Metrics to Topic Trends and Agent/Queue/Flow Views with Additional Filters to Gather More Insights QA&C

Jun-24

Coming Soon

Content Search API & UI: Add Acoustic Metrics and Additional Interaction Data as Filters QA&C

Jun-24

Coming Soon

Recognizing Employees for Positive Behavior to Engage and Motivate PM

Jun-24

Coming Soon

Manually Add Words to Dictionary UI QA&C

Jun-24

In Progress

Audit Event to differentiate seeing Interaction details vs download QA&C

Jun-24

In Progress

Mine for Topics in German (de-DE), Dutch (nl-NL), Italian (it-IT) and Portuguese (pt-PT and pt-BR) Transcripts to discover new Topics or phrases in these languages QA&C Jun-24

In Progress

RM=Resource Management,  QA&C= Quality Assurance & Compliance, PM=Performance Management





#WorkforceManagement
#Gamification
#Interaction/ScreenRecording
#Learning/Coaching
#SpeechandTextAnalytics

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