Workforce Engagement Management

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Genesys Cloud WEM | Arrivals Board 

05-03-2022 16:45

FEATURE

DISCIPLINE

ETA

STATUS
Scorecard Insights EP

Apr - 23

 Coming Soon
Language Detection and Analysis in Digital Interactions

QA&C

Apr - 23

In Progress
Expand limit on Assigned Evaluations per Agent per Day in QM 

QA&C

Apr - 23

In Progress
Support for Arabic (ar-001, ar-SA, ar-AE, ar-BH, ar-EG, ar-IL, ar-TN) Topic Spotting

QA&C

Apr - 23

In Progress

Extend Language Support in EVTS for RTL Languages

 QA&C Apr - 23

In Progress

Views: Add Form Filter to Completed Evaluations Views 

 EP Apr - 23

In Progress
Ability to Copy a Published Evaluation Form  EP Apr - 23 In Progress
Historical Adherence Team reporting RM Apr - 23 In Progress
RM=Resource Management, EP=Employee Performance, QA&C= Quality Assurance & Compliance


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#WorkforceEngagementManagement

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Gustavo Peraza
09-26-2022 12:11

Genesys Tempo mobile app - Shift Trading -> 🚀

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