Workforce Engagement Management

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Genesys Cloud WEM | Arrivals Board 

05-03-2022 16:45


Coming Soon in September 2024

FEATURE

DISCIPLINE

ETA

STATUS
Screen Recording Playback UI Look and Feel Update QA&C

Sep-24

In Progress
Screen Recording Interaction Search Capability - Effortlessly locate screen recorded interactions, simplifying retrieval and analysis for a seamless user experience. QA&C

Sep-24

In Progress
Improve Content Search by Splitting Content and Metadata QA&C

Sep-24

In Progress
Add Acoustic Metrics to Topic Trends and Agent/Queue/Flow Views with Additional Filters to Gather More Insights QA&C

Sep-24

In Progress
Increase Content Search Lookback to 60 Days QA&C

Sep-24

In Progress
Administrator can configure Time-to-Live duration of recording file URL to enhance security posture QA&C

Sep-24

In Progress
Configure Work Plans to the Minute for More Granular Scheduling of Employees RM

Sep-24

In Progress
Improved Desktop Performance when Performing Screen Recording with Concurrent Interactions QA&C

Sep-24

In Progress
Content Search API & UI: Add Acoustic Metrics and Additional Interaction Data as Filters QA&C

Sep-24

In Progress
Automated Recording Redaction and Voice Transcript Sensitive Data Masking in German, Swiss German, Dutch, Portuguese and Spanish to reduce PII and PCI Exposure QA&C

Sep-24

In Progress

RM=Resource Management,  QA&C= Quality Assurance & Compliance, PM=Performance Management, EX=Genesys EX





#WorkforceManagement
#Gamification
#Interaction/ScreenRecording
#Learning/Coaching
#SpeechandTextAnalytics

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