Workforce Engagement Management

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Genesys Cloud WEM | Arrivals Board 

05-03-2022 16:45


Coming Soon in October 2024

FEATURE

DISCIPLINE

ETA

STATUS
Collect customer feedback via Voice Survey  QA&C

Oct-24

Coming Soon
Show Today's Schedule in Agent Activity as a Widget to Provide more Flexibility PM

Oct-24

In Progress
Screen Recording Interaction Search Capability - Effortlessly locate screen recorded interactions, simplifying retrieval and analysis for a seamless user experience. QA&C

Oct-24

In Progress
Move BU/MU/Work Team and Time Zone Controls from Web Directory Breadcrumb to within WFM Admin/Supervisor Pages RM

Oct-24

In Progress
Ability to Trigger Process Automation for Key WFM Notifications RM

Oct-24

In Progress
Improve Content Search by Splitting Content and Metadata QA&C

Oct-24

In Progress
Performance Metric Results in Intraday need to match what's in Schedule Editor View RM

Oct-24

In Progress
Manual Work Plan Assignments with a specific start date RM

Oct-24

In Progress
Improved Desktop Performance when Performing Screen Recording with Concurrent Interactions QA&C

Oct-24

In Progress
Content Search API & UI: Add Acoustic Metrics and Additional Interaction Data as Filters QA&C

Oct-24

In Progress
Continuous Forecasting MVP (Read only) delivering 1-year forecasts at 15min intervals and Year 2 at the weekly interval that automatically refreshes nightly with a new UI. RM

Oct-24

In Progress
Portuguese (pt-BR and pt-PT) Support for Near Real-time Normalization of Numbers in Voice Transcriptions QA&C

Oct-24

In Progress
Spanish (es-US and es-ES) Support for Near Real-time Normalization of Numbers in Voice Transcriptions QA&C

Oct-24

In Progress

RM=Resource Management,  QA&C= Quality Assurance & Compliance, PM=Performance Management, EX=Genesys EX





#Workforce Management
#Gamification
#Interaction/ScreenRecording
#Learning/Coaching
#SpeechandTextAnalytics

Coming Soon
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Comments

Heather Henderson
10-28-2024 11:47

A few of these are already delivered and it would be great to see an updated version with what to expect in November if possible?

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