Workforce Engagement Management

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Genesys Cloud WEM | Arrivals Board 

05-03-2022 16:45

FEATURE

DISCIPLINE

ETA

STATUS

Handling of Aged Interactions (>558 days) by Recording/QM QA&C

Dec-22

Coming Soon
Analytics View: Topic Trends --> Add Sentiment Data

QA&C

Dec-22

Coming Soon

Promote mobile in desktop schedule view

RM

Dec-22

In Progress

Usability Improvements to Messaging in the Transcript Tab

QA&C

Dec-22

In Progress

Forecasting Accessibility Updates

RM

Dec-22

In Progress

Analytics View: Agents Queue Detail and Queue Agent Detail --> Add Customer Sentiment Columns

QA&C Dec-22

In Progress

Support for Japanese (ja-JP) Topic Spotting in Voice Transcripts QA&C Dec-22 In Progress
Improvements to Topic Spotting QA&C Dec-22 In Progress
 
RM=Resource Management, EP=Employee Performance, QA&C= Quality Assurance & Compliance


#GenesysCloudCX
#WorkforceEngagementManagement

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09-26-2022 12:11

Genesys Tempo mobile app - Shift Trading -> 🚀

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