Workforce Engagement Management

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Genesys Cloud WEM | Arrivals Board 

05-03-2022 16:45

FEATURE

DISCIPLINE

ETA

STATUS

Add and Update Genesys Beyond Modules

EP

Aug-22

Coming Soon

Copy Learning Modules

EP

Aug-22

Coming Soon

Reduce Latency of Transcripts through Notifications API

QA&C

Aug-22

Coming Soon

Guardrails to Ensure Recording Retention is Aligned with Analytics Retention

QA&C

Aug-22

Coming Soon

Reset Gamification Personal Bests

EP

Aug-22

Coming Soon

Export Recordings to Cross-Region S3 Bucket

QA&C

Aug-22

Coming Soon

Sentiment Analysis Improvements to English

QA&C

Aug-22

Coming Soon

RM=Resource Management, EP=Employee Performance, QA&C= Quality Assurance & Compliance 


#GenesysCloudCX
#WorkforceEngagementManagement

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07-01-2022 12:48

Analytics Views: Topic Trends --> Excellent News!!! 🚀🚀🚀

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