Workforce Engagement Management

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GENESYS CLOUD WEM CUSTOMER DEMO SERIES | WEM Resource management 

02-06-2023 08:39

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Did you miss the WEM Resource Management demo webinar??
Hello WEMers and community members!

Did you miss our WEM Resource Management demo webinar, or do you want to watch it again?

You can find the link to the recording right here!!
Passcode: q1Su%X%E
What it is?
The 2023 Genesys Cloud WEM Customer Demo series is an event held periodically to give you an inside look into the Genesys Cloud CX Workforce Engagement Management suite!

These convenient demo sessions are designed to be quick and informative, providing you with a general overview of our WEM solution, and diving deeper into some of our exciting capabilities.
What can you expect from this 2023 Genesys Cloud WEM Customer Demo series?
  • During our third session of the Genesys Cloud WEM Customer Demo, learn how Genesys Workforce Engagement Management plays a crucial role in driving productivity and efficiency, as Katherine Gomez, Solution Lead of Workforce Engagement Management at Genesys, Genesys Cloud Workforce Management (WFM) capabilities. She will go through the functionalities you need to forecast, schedule, and plan to ensure your contact center meets service levels while maintaining the flexibility to deliver an empathetic experience for employees and customers.

Our Speaker!

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Katherine Gomez
WEM Innovation Solution Lead | WEM SPECIALISTS @Genesys

Workforce Engagement Management (WEM) Innovation Solution Lead at Genesys.13+ years in sales and customer support with a deep specialization in Workforce Engagement Management. Creating empathetic experiences for customers and employees. Background includes Workforce Engagement Management Business and Solution Consulting for several software firms. As well as contact center management. 

Watch it again!

Webinar:

Genesys Cloud WEM customer demo series | WEM Resource Management
Watch the recording here
  • Link
  • Passcode:q1Su%X%E

What did you think about the session?
  • Let us know!


#GenesysCloudCX
#WorkforceEngagementManagement
#Forecasting
#Scheduling
#Tempo

Passcode: q1Su%X%E
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Tracy Vickers
03-09-2023 07:40

Passcode: q1Su%X%E

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