Workforce Engagement Management

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GENESYS CLOUD WEM CUSTOMER DEMO SERIES | WEM Quality management & Employee Performance 

02-13-2023 08:44

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Did you miss the WEM Quality management & Employee Performance demo webinar??
Hello WEMers and community members!

Did you miss our WEM Quality Management & Employee Performance demo webinar, or do you want to watch it again?

You can find the link to the recording right here!!
Passcode: CZ7&Stt!
What it is?
The 2023 Genesys Cloud WEM Customer Demo series is held periodically to give you an inside look into the Genesys Cloud CX Workforce Engagement Management suite!

These convenient demo sessions are designed to be quick and informative, providing you with a general overview of our WEM solution, and diving deeper into some of our exciting capabilities.
What can you expect from this 2023 Genesys Cloud WEM Customer Demo series?
  • In our last session, she'll explain how WEM plays a crucial role in driving employee engagement and becoming a differentiator for organizations. She'll walk us through the Genesys Cloud Quality Assurance & Compliance and Employee Performance & Engagement capabilities showing how automated and AI-powered capabilities can help users and organizations boost employee engagement, gain insights quickly and utilize findings to correct, improve and innovate in their employee experience and customer service.

Our Speaker!

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Katherine Gomez
WEM Innovation Solution Lead | WEM SPECIALISTS @Genesys

Workforce Engagement Management (WEM) Innovation Solution Lead at Genesys.13+ years in sales and customer support with a deep specialization in Workforce Engagement Management. Creating empathetic experiences for customers and employees. Background includes Workforce Engagement Management Business and Solution Consulting for several software firms. As well as contact center management. 

Watch it again!

Webinar:

Genesys Cloud WEM customer demo series | WEM Resource Management
Watch the recording here
  • Link
  • Passcode:CZ7&Stt!

What did you think about the session?
  • Let us know!


#GenesysCloudCX
#WorkforceEngagementManagement
#Forecasting
#Scheduling
#Tempo


#SpeechandTextAnalytics
#QualityManagement
#PerformanceManagement
#CoachingandTraining
#Gamification
#InteractionAnalytics
#InteractionRecording
#RewardsandRecognition

Passcode: CZ7&Stt!
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