Workforce Engagement Management

Genesys Cloud WFM: Deep Dive Work Plan Constraints 

05-06-2020 10:33

Hi!

On May 6th we released new work plan constraints that allow planners to limit how employees assigned to a given work plan are scheduled.  Now that we support multi-week scheduling, we’ve also added a series of constraints that span multiple weeks and the schedule builder will look back to previous schedules to ensure these constraints are not violated.​  This video will walk you through what they are and  how to use them.  For additional information, please refer to the Resource Center Work Plans Overview page located here.
#GenesysCloud
#WorkforceManagement

Statistics
0 Favorited
26 Views
1 Files
0 Shares
2 Downloads

Tags and Keywords

Comments

05-07-2020 07:57

Lots of great information. Thanks, Michele.

Related Entries and Links

No Related Resource entered.