Genesys Cloud - Main

In this video @Mark Bernardo talks about the Group Ring column and filter in Interaction views.

Supervisors can now view and filter voice interactions that alert group members via Group Ring in various analytics interaction views, including Agent Interactions Detail, Campaign Interactions Detail, Interactions, Queue Interactions Detail, and My Interactions. This enhancement enables supervisors to identify and save a list of interactions that alert group members with Group Ring alerts.

Read more:

• Agents Interactions Detail view
• Campaign Interactions Detail view
• Interactions view
• Aha! idea

Release Notes: https://help.mypurecloud.com/releasenote/june-2-2025/

If you have any questions you can email us at: TAMStudios@Genesys.com or comment below. 

#TAMStudios #QueueView #FeatureReview #ReportingandAnalytics #GROUPRINgING #Groups