Genesys Cloud - Main

In this video @Mark Bernardo talks about the improved search and filters for screen recorded interactions.

Administrators can now search and filter interactions based on screen recordings. This enhancement allows users to identify and retrieve interactions that include screen recordings using updated search and filter capabilities. A new data column indicates whether an interaction was screen recorded. For example, Quality Managers can locate screen recorded conversations to assign them to evaluators for detailed review. This feature improves efficiency in managing and analyzing interactions with screen recordings. This feature confirms whether an interaction was originally screen recorded at the time of occurrence. It does not track if the screen recording was later purged due to retention rules. 

Read more:

• Interactions view
• Campaign Interactions Detail view
• Agents Interactions Detail view
• Aha! idea

Release Notes: https://help.mypurecloud.com/releasenote/january-20-2025/

#TAMStudios #FeatureReview #ScreenRecording #QualityAdmin

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