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Leaderboards & Challenges | Genesys Gamification Event Series

09-16-2020 11:40

Marcela Areiza

As humans, we naturally desire things like status and competition. Genesys nGAGEMENT allows organizations to harness those intrinsic motivations to spur higher performance, continued improvement and empower agents to drive their own development.

Check out how leaderboards and challenges provide means to assess areas of improvement and promote camaraderie in this video from Genesys Director of Solutions, @Pascal Leclerc.

#GenesysGamificationEventSeries
#Gamification

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About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.