Genesys Cloud - Main

In this video, @Brian Feeney discusses a new feature "Messenger input forms for digital bot flows"

Genesys Messenger now supports native input forms for digital bot flows. Administrators can configure forms to collect custom structured data from end users. This feature supports various input types, including single-select dropdowns and radio buttons, multi-select checkboxes, date pickers, and single/multi-line free-text fields. End users can review and update their entries before submission, helping ensure data accuracy and improving the user experience through a guided, single-interaction method for collecting multiple related data points.

Release notes:https://help.genesys.cloud/release-notes/genesys-cloud/june-29-2026/

#TAMStudios #FeatureReview #webmessenger #Forms #DigitalBots