Genesys Cloud - Main

In this video @Christopher Visick talks about Program-level sentiment and empathy analysis controls

Administrators can now enable or disable sentiment and empathy analysis at the program level. This feature provides granular control over AI-driven analytics, helping organizations comply with regional labor laws and data governance requirements by selectively disabling these features for specific programs while continuing to use them where permitted.

Release Notes: https://help.genesys.cloud/release-notes/genesys-cloud/june-29-2026

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