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As part of a growing UCC partner strategy, Genesys and Zoom are working together to provide enhanced integration capabilities between our two cloud-based platforms. Attached is an example document outlining how to connect PureCloud BYOC Cloud to Zoom Phone as a Contact Center provider.#Integrations#SIP/VolP#Telephony1/30/2020 update: new info added to doc2/26/2020 update: new info added to doc6/29/2020 update: updated document with small changes to Zoom Admin setup workflow8/19/2020 update: added description of selecting target GC IVR, Group, or User DID for inbound calls from Zoom to GC2/12/2021 updated: improved description of branch site configuration for GC to Zoom trunk setup#Telephony
Do you know if this has been tested outside US ?
I've been trying to make it work with an organization hosted in EU Central 1 (Frankfurt) for 2 months now.
Inbound call from Zoom to Genesys Cloud are OK, but outbound call from Genesys Cloud to Zoom are failing.
I tried to engage both Zoom and Genesys Cloud support team without any luck.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.