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Real-time agent filtering and agent updates in performance dashboards 

09-26-2023 01:03

In this video @Stalin Singh talks about the feature "Real-time agent filtering and agent updates"

Administrators can now use real-time agent filtering to use queues when they select agents for the agent status widget in the dashboard. For more information, see Add and edit Performance Dashboards. 

Release notes: https://help.mypurecloud.com/releasenote/august-23-2023/

#TAMStudios #Reporting/Analytics #Dashboards #RealTimePerformanceViews #FeatureReview

Please post any questions, or comments, below or email us at TAMStudios@Genesys.com  


#CommunityVideos(TAM,QA,etc.)

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20230823_FeatureReview_CX_Analytics_Reporting_Dashboards ....mp4   53.38 MB   1 version
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