Genesys Cloud - Main

In this video, @Kumar Sanjeevi discusses a new feature "Set Limits on shift types and weekend work in schedules"

Administrators and schedulers can now define minimum and maximum limits for specific shift types and set the number of required working weekends directly within a work plan. These controls help create fairer schedules by distributing critical or less desirable shifts and weekend work more evenly across employees. This update supports compliance with organizational and regional scheduling guidelines while improving consistency in shift planning.

Release notes: https://help.mypurecloud.com/releasenote/july-28-2025/

#TAMStudios #FeatureReview #WFM #schedules