Workforce Engagement Management

Setting up schedules in Genesys Cloud | Genesys Gamification Event Series 

09-16-2020 17:41

Creating effective and flexible schedules is the first step to maximizing your workforce management. It's also a necessary component to making the most out of your Genesys nGAGEMENT add-on. Assign the right employee, with the right skills, to the right job, at the right time. Artificial intelligence (AI)-powered resource management makes it possible.

Learn how to create effective schedules for a high-performing workforce in this video from our Global Director of Strategic Solutions, @Robert Beasley.​

#GenesysGamificationEventSeries
#ForecastingandScheduling/Decisions
#Gamification

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09-21-2020 09:12

Hi @Annica Luo! If you navigate to the main Library page, you'll find "Download" buttons next to each video :)​

09-21-2020 04:22

great video, how can I download it?

09-18-2020 15:50

Great video on a topic that's hard to make engaging!

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