Genesys Cloud - Main

In this video, Guru discusses the new feature "Sort and filter intents and utterances in Architect bot flows and digital bot flows"

Flow authors can now filter intents in Architect bot flows and digital bot flows by health status. They can also sort intent columns, excluding slots, based on various criteria such as alphabetical intents, health priority, number of utterances, or alphabetical tasks. Also, flow authors can sort utterances by priority, order of entry, or alphabetical order and filter them by utterance status. For more information, see Work with intent health . This feature requires one of the following subscriptions: Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud CX AI Experience.

Release notes: https://help.mypurecloud.com/releasenote/november-29-2023/

Presenter: @Guru Prasadh Jeevan Rao

#TAMStudios #FeatureReview 

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