It’s critical that development, QA and operations teams collaborate in the contact center environment. But even with careful planning, technology failures or disruptions can impact your customer experience.

In this on-demand webinar you’ll learn to minimize risk, accelerate release cycles, cut costs and deliver a quality customer experience.

It covers:

• Why it’s important to test across the entire development lifecycle (SDLC)
• How to minimize redundant testing efforts
• How to ensure that your contact center is ready for business
• Testing best practices
• Introduction to Hammer Cloud Platform