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Cameron SmithWorkforce Engagement Innovation Lead (EMEA) @Genesys
Vice President of Product Management responsible for Genesys Workforce Engagement Management (WEM) with over 19 years of experience across operational and consultancy roles. Since beginning with Genesys in 2008, Cameron has been providing organizations globally with transformational thinking and delivery focused on Employee Engagement and Customer Experience. He is a Certified Customer Experience Professional and is currently based in Seattle, Washington.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.