PureConnect

Tame CX Disruption with Automated, Collaborative Testing 

Title:
Tame CX Disruption with Automated, Collaborative Testing
Presenter(s):
Length:
30:00
Added:
Monday, August 5, 2019
Description:

It’s critical that development, QA and operations teams collaborate in the contact center environment. But even with careful planning, technology failures or disruptions can impact your customer experience.

In this on-demand webinar you’ll learn to minimize risk, accelerate release cycles, cut costs and deliver a quality customer experience.

It covers:

  • Why it’s important to test across the entire development lifecycle (SDLC)
  • How to minimize redundant testing efforts
  • How to ensure that your contact center is ready for business
  • Testing best practices
  • Introduction to Hammer Cloud Platform

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