How would you be looking to integrate? We have many customers asking about integration points including:
- Reporting time on queue back to HR System for timecards
- Checking HR system for time-off requests and approvals
- Feeding back time-off request to HR systems
- Checking HR system for work limits to be used for work plans
As you can see, there are many aspects that could be integrated and many more than I have listed. I think there are ways to integrate individualized functions at a web service level, but full-blown integration is going to be a challenge, especially getting HR to allow access to that data to the 'phone guys'
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 08-21-2020 11:30
From: Brent Lee
Subject: Paylocity and Genesys Cloud-WFM
Has anyone integrated Genesys Cloud-WFM with Paylocity
#Integrations
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Brent Lee
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