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  • 1.  Paylocity and Genesys Cloud-WFM

    Posted 08-21-2020 11:30
    Has anyone integrated Genesys Cloud-WFM with Paylocity​
    #Integrations

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    Brent Lee

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  • 2.  RE: Paylocity and Genesys Cloud-WFM

    Posted 08-24-2020 12:27
    How would you be looking to integrate?  We have many customers asking about integration points including:
    • Reporting time on queue back to HR System for timecards
    • Checking HR system for time-off requests and approvals
    • Feeding back time-off request to HR systems
    • Checking HR system for work limits to be used for work plans
    As you can see, there are many aspects that could be integrated and many more than I have listed.  I think there are ways to integrate individualized functions at a web service level, but full-blown integration is going to be a challenge, especially getting HR to allow access to that data to the 'phone guys'

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Paylocity and Genesys Cloud-WFM

    Posted 8 days ago

    Brent,
    Were you able to complete the setup? If so, I would appreciate some insight.



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    Pat Johnson
    Numerica Credit Union
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    Original Message


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