Alex, i believe the scope for GCX2 did not include messaging until early 2022 when the CX bundle scopes were modified Feb 23, 2022. This bundle adjustment was shared via email from Genesys on Feb 16, 2022.
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Derek Cowan
Intel
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Original Message:
Sent: 03-21-2022 08:46
From: Alex Goh
Subject: Features in genesys cloud 2 , which 1 is correct
I found very conflicting information
Genesys cloud 2 is without messaging
https://learn.genesys.com/learn/course/137/play/20551/genesys-cloud-implementation-ebook
Gemesys cloud 2 is with messaging
https://www.genesys.com/pricing
which is correct
or genesys cloud 2 is not genesys cloud cx 2 ?
need some help here
#Certification
#GenesysCloud
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Alex Goh
Intel de Costa Rica
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