Hello Edward,
yes, you would have to take the GCA exam again to renew.
Here the link to the study guide https://rise.articulate.com/share/_Eh0cH0zljx9E-YPdau1b8sn6vvBklUS#/
Best regards, Reinhard
Reinhard Beck
Education Consultant, Genesys Beyond
PS: Did you know that we now have many instructor-led courses for Genesys Cloud.
Here the list https://beyond.genesys.com/explore/subscription/genesys-cloud-learning-subscription
------------------------------
Reinhard Beck
Genesys - Employees
------------------------------
Original Message:
Sent: 03-29-2021 20:58
From: Edward Wu
Subject: Genesys Cloud Certified Associate
My GCA is expiring in Sep. Do I take the exam again to renew?
------------------------------
Edward Wu
BANK OF HAWAII
Original Message:
Sent: 11-05-2020 02:44
From: Dann Sanders
Subject: Genesys Cloud Certified Associate
Thanks Sheela
That has cleared a lot up.
Regards
Dann
------------------------------
Dann Sanders
British Telecommunications PLC
Original Message:
Sent: 11-04-2020 15:29
From: Sheela Sridharan
Subject: Genesys Cloud Certified Associate
Hi Dann,
The practice questions are listed in the study guide only. There are 50 questions in the Genesys Cloud Certified Associate exam. You will have ample time to answer all the questions.
------------------------------
Sheela Sridharan
Program Manager - Certifications
Genesys Beyond
Original Message:
Sent: 11-04-2020 11:08
From: Dann Sanders
Subject: Genesys Cloud Certified Associate
Hi Brian
Thanks, I have already worked through that study guide and was hoping that there were more practice questions available to build up my knowledge before sitting the exam.
Can you let me know how many questions there are for the exam as I understand its 120 mins long and an open book format.
Regards
Dann
------------------------------
Dann Sanders
British Telecommunications PLC
Original Message:
Sent: 11-04-2020 09:50
From: Brian Brown
Subject: Genesys Cloud Certified Associate
Dann,
I have provided a link below that will direct you to the study guide for the GCA exam. This e-book contains practice questions for the exam. Please let us know if you have any additional questions or need additional information.
GCA Study Guide
Regards
Brian
------------------------------
Brian Brown
Genesys - Employees
Original Message:
Sent: 11-03-2020 09:30
From: Dann Sanders
Subject: Genesys Cloud Certified Associate
Hi
I am studying and preparing to sit my Genesys Cloud Certified Associate Exam in the next few weeks.
I understand that this is an open book exam but I was wondering if there are any mock exam questions available prior to sitting the exam?
Any advice is gratefully received.
Regards
Dann
#Certification
#GenesysCloud
------------------------------
Dann Sanders
British Telecommunications PLC
------------------------------