We want to do Screen recording for Backoffice interaction such as
IWD
CHAT
EMAIL
SOCIAL
does anyone know what products might be able to help us? ie we are currently using Genesys Recording but it does not support back office/digital interaction.
can someone help please
thanks
ALi
#DigitalChannels#QualityManagement------------------------------
Ali Karachiwala
ENMAX Corp.
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