Hi Vinayak,
Looking in your dialogflow instance are you seeing the customer utterance hit your bot and intent matched in the history? I'd start there, then if that is working ok, start looking in to the variables you're storing the bot block results in to get some more indication of what dialogflow sent back to Genesys, that might point you in the right direction.
In order i'd check:
Bot invocation or system error (true/false)
Bot engine execution error (true/false)
Store latest response from Bot
Latest response payload looks like below, and holds some helpful information that you can use to debug your dialogflow bot.
{
"data": {
"botName": "",
"error": null,
"inputTranscript": "",
"intent": "",
"intentScore": ,
"message": "",
"sessionId": "",
"slots": {
"SlotName": ""
},
"state": ""
},
"headers": {
"x-genesys-proxy": ""
},
"status": {
"code":
}
}
Cheers,
Jeff
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Jeffrey Darby
TPG Telecom, Australia
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Original Message:
Sent: 10-06-2020 11:23
From: Vinayak Vagal
Subject: VoiceBot Not taking Input from user
Hello Team,
M getting issue after publishing my call-flow in Designer, where my Customer Will answer to my intent with yes OR No
But its not understanding caller speaking word Yes or No even I have mentioned configuration in to the intent. Please check the configuration part
#Implementation
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Vinayak Vagal
SmartConnect Technologies Pvt. Ltd
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