We are building an Designer application which is to be called by an agent ,to conference in a customer, in order to capture a credit card number, via DTMF, so the agent does not deal with or see the card details. We have an issue in that when the application ends it terminates everyone on the conference (agent and customer).
Has anyone built such an application or similar? Is there a function in Designer which ends the application only - ie. exits the conference leaving the agent and customer in tack?
#Routing(ACD/IVR)------------------------------
Davide Giglio
Stellantis (formerly known as FCA US LLC)
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