Hi all
We're looking to setup chat in Engage cloud
There's lots of documentation on using and configuring the widget using the API
I see there's AWT and agent skills call, how to setup the UI etc, so that part is understood for the most part
here's my questions:
1. How does Designer chat work with this, or is it just for bots?
1a. Can I program Designer chat similar to voice, to get my available agents, provide wait messages, route to chat queue, assign chat skills etc?
2. How do you get the chat metrics in pulse
eg how many agents on chat?
which chat skills
chats waiting in queue
total answered chats
3. How to populate historical GCXI stats
Thanks for any help
Monique
#DigitalChannels#Integrations#System Administration
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Monique
System Administrator
Messer LLC
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