Hi to all,
We are preparing to implement LDAP autentification. At first step there is plan to allow autentification against LDAP just for selected agents.
But all agents have already "External ID" set and one is use for other purposes as just for LDAP (DWH is using one somehow in reports).
Question is:
How can I configure system to autentificate just selected agents against LDAP ?
One approach is to use config proxy, but agents use WFM web and there is no opportunity to select config server where to login to. As e.g. in WDE.
So configuration of LDAP should be set on main config server, but there is requirements/limitation as one above. To allow autentificate just selected agents against LDAP .
Example:
Agent1:
External ID = 1233
Autentificate against LDAP:Yes (Autentificate Domain Name and password)
Agent2:
Exterenal ID = 1234
Autentificate against LDAP:No (autentificate internally by genesys UserName and password)
Agent3:
External ID = 1235
Autentificate against LDAP:Yes (Autentificate Domain Name and password)
Can you advise how can we achieve this "goal"?
Thank you for help
Best regards
Pavel
#PlatformAdministration#Security#SystemAdministration------------------------------
Pavel Broska
Alcasys Slovakia a.s
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