Hi Cezary,
Di you manage to get this working?
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Benjamin Taylor
Deutsche Telekom Global Business Solutions UK Ltd
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Original Message:
Sent: 01-08-2021 08:52
From: Cezary Chwalisz
Subject: Pulse - interactions placed in workbin
Hi,
I would like to show in Pulse currently placed interactions into workbin per agent. Starting with release 8.5.112.10, Stat Server supports Agent Workbin statistics (I've 8.5.112.17). I've tried to configure out statistics on StatServer, based on: Documentation:RTME:User:AgentWorkbinActions:8.5.1 - Genesys Documentation
I don't know how exactly should I define it in StatServer, tried few times without success.
Round and round i've got error:
"Init: Unresolved action(status) name 'InteractionWait' in 'MainMask' option. This Action(Status) ignored.
Init: Invalid value for required option 'MainMask'."
Could someone give me advice, how can i solve it?
Thanks in advance.
#Reporting/Analytics
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Cezary
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