Hello again Clayton,
I have received some information from the Softphone team.
You can configure SIP Server to move the Agent DN to "out of service" if the SIP Endpoint becomes unavailable. Reporting tracks the SIP Endpoint availability.
They recommend reducing the SIP Register timeout interval and configuring SIP Server to force the DN to "out of service" when they become "SIP unregistered".
The team recommends that you contact Genesys Customer Care for assistance in making these configuration changes.
------------------------------
Matthew West
Staff Technical Writer
Genesys Cloud Services
------------------------------
Original Message:
Sent: 03-17-2022 11:08
From: Clayton Curtis
Subject: Workspaces Web shows logged in but phone disconnected
We found some users who are gaming the system. Basically we have a softphone running on computer and we have WWE. We found that if you kill the softphone, WWE still shows you logged in and available, but they never get a call. Any settings to fix this?
#Implementation
#SIP/VolP
#SystemAdministration
#Telephony
------------------------------
Clayton Curtis
Enova Online Services, Inc.
------------------------------