Hi,
WWE Team communicator, all agents are shown as "Logged off" whereas agents are logged-in and performing their contact center activities.The architecture of the environment are as follows:
Site-A
2 GWS nodes. out of 2, 1 node is syncnode.
2 ES nodes
3 Cassandra
Site-B
2 GWS nodes,
2 ES nodes
3 Cassandra
the version of the components are as follows:
Elasticsearch 1.7.5Web Services and Applications 8.5.202.68Cassandra 2.2.15
In the cluster application of Genesys Administrator. we provided:
SS (site-a , site-b)
SIP Server (site-a , site-b)
configserver
ocs (site-a, site-b)
#ArchitectureandDesign#Connect with a Customer
#Implementation#Integrations#Routing(ACD/IVR)#SIP/VolP#Telephony------------------------------
Noman Hassan
Tykans Group Inc
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