Hello,
I am working on a deployment for WDE v8.5 in citrix (xendesktop) with a standalone SIP endpoint installed on the local workstation.
To start with we are connecting to citrix using a VPN.
We have also configured the WDE sipendpoint 'standalone' options in GAX (i have used documented settings such as port 8000, protocol=https, certificate thumprint value also present).
when testing..WDE in citrix is connecting to backend Genesys servers ok.
We can login and navigate to the place selection step.
When selecting a place we cannot proceed further.
on checking logs..The sipendpoint starts successfully and opens port 8000 then waiting for connections.
In WDE logs there is a discover VDI client name, presumably this is WDE asking citrix what it needs to do to connect to the sip endpoint? i dont know what the result value provided below means but not seeing any communication established between WDE and the sip endpoint. I have tried changing wde standalone settings (useDNS to true and false tested), vdi type = auto and xendesktop both attempted but without any luck.
(from standalone sip endpoint log)
DiscoverVDIClientName() inDiscoverCitrixClientName() inDiscoverCitrixClientName() out -- result: HTML-2085-0099DiscoverClientName() out -- result: HTML-2085-0099We have network connectivity opened between wde/citrix and vpn.
What i cannot see in Genesys docs is any citrix configuration required for this implementation to work.
for example the citrix workspace app is installed on the local workstation and running but stuck on the 'welcome to citrix workspace' with a blank field for 'enter your store url or email address'.
It feels like there is further (citrix) work to be done but not clear as to what or what i should be looking out for.
Are there any links or docs i should be working through to complete the integration?
#Omni-ChannelDesktop/UserInterface------------------------------
Wasim Altaf
Capita IT Services Ltd.
------------------------------