Workforce Engagement Management

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One on Ones in Work Plans, Schedule Optimization

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  • 1.  One on Ones in Work Plans, Schedule Optimization

    Posted 04-15-2022 14:29
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    Good Morning, 

    As of right now, our agents each have their own work plan and we assign their Breaks, lunches, One on Ones and Team Meetings all within their Work Plans. I am attempting to Work on creating Team based Work Plans that will allow for breaks and One on Ones to be optimized by the forecast. I have figured everything out besides the One on Ones. This is what i am currently working with. 


    The idea being that if a One on One is scheduled Tuesday at 730am, two One on Ones wont be scheduled for each day and only once per week. Maybe in the Work Plans isnt the way to go? Is there something in the Scheduler that will allow me select 15 agents and schedule one on ones for the week based on the forecast? Any assistance is greatly appreciated.
    #Scheduling

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    Andre Sedillo
    Upgrade
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