Workforce Engagement Management

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  • 1.  IT'S TIME: #WEMay is back!

    GENESYS
    Posted 04-27-2022 13:16
    Edited by System 01-26-2024 19:24
    No replies, thread closed.

    Hey, Community members!

    April is drawing to a close, and we all know what that means...

    #WEMay is back!

    If you're new to the WEM Community and wondering what "WEMay" is, allow me to elaborate: WEMay is the WEM Community's annual celebration of all things#WorkforceManagement and #Workforce Engagement Management. We've traditionally held an Ask-Me-Anything event covering topics like #Scheduling, #Forecasting and more! But this year, we want to go a little bigger.

    So, what does this year's #WEMay have in store for us? Glad you asked!
    Throughout all the month of May, we'll be releasing new and exciting content, as well as holding a few events for everyone in the Genesys Community to enjoy! ​​​​​​
    Such as:

    •   The long, awaited return of the Genesys Cloud WEM Arrivals Board  
      Is it a bird? Is it a plane? No, it's the Arrivals Board! Our first publication of this aeronautics-inspired look into the WEM roadmap proved a little too powerful! But while we had to temporarily take it back to the shop for tweaks, the Arrivals Board will be back and better than ever on May 2nd

      And if you're still jonesing for more roadmap information, then you're going to love...

    •   WEM Community's Cloud WEM Roadmap Webinar Sessions  
      So, you've seen the Arrivals Board... but what does it mean??? We get it. That's why we're launching our Cloud WEM Roadmap Webinar, where our Product Management team led by @Cameron Smith will take you through the following month's coming releases. Discover what's coming, learn more about what these new functionalities will do, and engage with the experts live, May 18th

    •   Second Wave of the Bi-Weekly Customer Demo Series  
      Did you miss the first wave of WEM Specialist demos? No problem! The Bi-Weekly Customer Demo Sessions will return in May! @Robert Beasley and team are back to give you an inside look into the Genesys Cloud WEM suite. Keep an eye out for the next wave of sessions, or join the final two sessions of April! You're still in time to join our demos on Quality Assurance and Compliance, and Employee Performance tomorrow.

    • ​  Season Finale of Let Me Pick Your Brain  
      Let Me Pick Your Brain is back for one last episode this semester! Join us as we sit down with Genesys WEM Knowledge Hub Leader, @Annick Duffy, and we delve into the full WEM suite, how an integrated solution helps elevate employees' experiences and contact center efficiency, and how Genesys is supporting customers in leveraging their tools to deliver outstanding customer experiences. Learn how you can engage with Genesys and get the most out of your WEM solution on May 25th! 

    •   WEMay Contest !! 
      Starting May 1st we'll be holding a contest for members of the WEM Community! Participate for one of 3 grand prizes! Winners will be selected randomly, but remember: You need to be a member of the WEM Community, so join us if you haven't already! Winners will be announced on WEMsday, June 1st ;)

    ​And, lots more!
    ​Stay tuned for all the fun coming to the WEM Community next month and happy #WEMay!​​
    #Workforce Engagement Management
    #WorkforceManagement

    ------------------------------
    Marcela Areiza
    Product Marketing Manager
    Genesys - Employees
    ------------------------------


  • 2.  RE: IT'S TIME: #WEMay is back!

    GENESYS
    Posted 04-27-2022 13:59
    No replies, thread closed.
    Awesome schedule of events! I'm jealous.

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 3.  RE: IT'S TIME: #WEMay is back!

    Posted 05-19-2022 10:23
    No replies, thread closed.
    I wasn't able to tune in for the WEM Roadmap Webinar. Actually, I tried joining halfway through and got a zoom message that the host had another meeting in progress. When will the recording be available? Thanks! 

    @Cameron Smith @Robert Beasley​​

    ------------------------------
    Casey Ramirez
    Humana Inc.
    Strategy Advancement Advisor
    ------------------------------



  • 4.  RE: IT'S TIME: #WEMay is back!

    GENESYS
    Posted 05-19-2022 10:28
    No replies, thread closed.
    @Casey Ramirez Thank you for all of your participation with all of our sessions!  The recording link for Cam's "What's Next" series is as follows:

    https://genesys.zoom.us/rec/share/4QHZYFKLuik901kpKYc4WzI4k0a2O4iAFodg7_vRxdoKzK9ZWqoUMHr5EKWjJEAb.kF4KVVpaitEa2dYp?startTime=1652886036000

    Please let me know if you have any trouble with the link!​

    ------------------------------
    Robert Beasley
    Global Director, Strategic Solutions
    Genesys
    ------------------------------



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