Hello,
I'm using worforce management with Genesys Cloud and I have a wondering regarding the best way for achieve my requirement.
I would like schedule an external activity (an off queue activity because not handled in Genesys Cloud) for example handle ticket from other tool.
For this external activity, I have to import the forecast (number of FTE each 30 minutes).
When I import forecast from the external activty (from forecast menu), it must be integrated to a GC queue (with planning group) to take into account in the forecast.
So the activity must be an on queue activity to be taken in consideration in the forecast.
How can I take in consideration this forecast for this activity which is not a on queue activity? Besides , I would like have a dedicated cover for this activity.
thanks for your hints
Jeremy
#Genesys Cloud
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Jeremy
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