Hi everyone
Today we're releasing a major UX update to Coaching.
You'll still get the same great capabilities, but with a brand new look and feel!
Some of the changes you'll see are:
- Adding attachments, links and/or interactions has been made much simpler and easy to use
- You can now add interactions just using the interaction id
- The schedule slots view has been refreshed, with much more insights into the schedule itself and the slot being selected
This is a great new feature, making the whole Coaching experience more engaging and easy to use/navigate
For more information check out the Coaching Resource Centre articles:
https://help.mypurecloud.com/articles/about-coaching-with-quality-management/
Thanks
#Workforce Engagement Management
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Andrew Boland
Genesys - Employees
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